Gala Hotelsno refund after reservation cancelled w/in 24 hours

I made a hotel reservation via on December 25, 2018, for Jasper, Alberta, and cancelled it via phone on December 26, 2018, which was within 24 hours of making the reservation. The rep told me I would be refunded my money with 5 to 10 business days. It's been over 3 weeks and I haven't received my refund. I've submitted several requests to them for a refund, but still nothing!!!

Jan 14, 2019

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