Gala Hotels — id: [protected] - cancellation refund
I have made a hotel reservation and canceled it in due time. The payment of 855€ was immediately debited from my account when it shouldn't have been. When I canceled you sent me the cancelation e-mail bellow attached.
By not refunding my money in the 21 business days that you stated in your conditions, you are breaking the law in Turkey as by your failure to refund the money in the time stated by you means you have amended the terms and conditions.
Terms and conditions of a consumer contract cannot be amended to the disadvantage of the consumer during its term.
You have the legal obligation to complete the refund IMMEDIATELY as you are breaking Turkish Law.
The Law on Consumer Protection numbered 4077 (the "Former Law") has been replaced by the new Law on Consumer Protection numbered 6502 (the "New Law") which was published in the Official Gazette on November 28, 2013 and entered into force on May 28, 2014.
I will proceed with every legal action necessary to have my money back.
Ines Ataz Sousa
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