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[Resolved] GajShield 80DC Firewall / Gajshield – A Buggy Firewall, Time & Money Waster

May 13, 2015
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Contact information:
Gajshield Infotech Pvt Ltd
Dear All,
I am writing this to you to make you all aware of this useless, buggy and one of the worst firewall “GajShield” that we have purchased and got ripped off, I wish to share my experience to you all to save you being ripped off.


I have purchased “GajShield 80DC Firewall” in the month of May, 2014 by paying handsome amount of Rs. 1, 15, 000/- For 3 years subscription through their distributor www.dxitservices.com (DX IT SERVICES), which is almost double as compare to any other firewall and also with sonicwall TZ210 that I was using earlier. Right after the installation, we have had issues of many features of internet (email, chat, websites, images, FTP) not working properly and they have very weird way of making them work to create different certificate and patches and ask us to install on individual PC’s. This works one day and other day on any other PC or for all, other thing that was working earlier will stop working and then again they will make some patch, ask us to install and fix it.

This was happening over 10 months and still they could not have a stable version of their firewall, they were not able to give us guarantee that all things fixed and will keep working. They kept giving assurances, trying hit & try and giving new patches. We were forced to waste hours every day to test their system, work with them to get issues fixed and we not only wasted thousands of hours for their testing but we have lost good amount of business due to their buggy and incompetent firewall.

We have all records of daily communication and written complaints of all of our issues to them to prove how bad it went for us for the past 1 year. The worst part is when finally started asking them either to fix everything and make it stable, or refund us and take back your buggy firewall, they stopped responding to my concerns and never tried to resolve. We have proof of all of these email communications too. We even tried to approach the distributor/dealer “DX IT SERVICES” who sold this to us, they were helpless and of no use, simply refused to do anything by asking us to deal with GajShield Infotech (I) Pvt. Ltd Directly.

I was forced to throw their firewall out, buy new sonicwall TX215 and to save my business and to save my losses I was having due to their broken system. I tried to have communication with all of the top management and no one bothers to listen and respond back to make a resolution, they are happy to enjoy our money that we pre-paid for 3 years. I am now forced to explore our ways to take help of legal system to get our money back that we will do for sure.

I just want you all to please avoid dealing with GajShield Infotech (I) Pvt. Ltd (www.gajshield.com), avoid purchasing GajShield firewall or any of their other products, It’s a very bad company, gives no value to dissatisfaction of their clients and a buggy software they have and moreover, their system is not easy to use and provide no additional benefit over other well established brands.

Thanks & Regards,
Shri Pal Singh
A Dissatisfied Client of Gajshield.com

Resolution statement

I had posted a review for company "Gajshield Infotech (I) Pvt. Ltd. ". As we have resolved our issue with them. So I request your to please remove my review under this URL: http://www.complaintsboard.com/complaints/gajshield-80dc-firewall-gajshield-ndash-a-buggy-firewall-time-amp-money-waster-c755090.html Regards, Shri Pal Singh


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A  2nd of Jul, 2015 by 
Agree Disagree 0 Votes
We are happy to get approached by our Vendor DXIT Services, though we were expecting Gajsheild to solve the issues and resolve but they did not reverted. However Our Vendor who sold this to us as distributor, contact us and offered a resolution and help and we were satisfied with their resolution and confirm the closure of the case amicably and happy with DXIT Services resolution.

Shri Pal Singh
Director - Brain Technosys

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