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G-Nail Kit / UV Nail Light

1 Sydney, New South Wales, Australia

I purchased a shellac g-nail nail kit form CUDO on the 3rd Dec 2014. The product turned up 2 weeks later, the uv light was basically falling apart and nothing worked! I sent an email on the 15th Dec and was told to wait 24 hours for a response on the faulty product. 4 days later I received an email asking for a video for proof that it didn't work, so I did. AGAIN cudo said they sent it off to the product issuer for another review. 23rd Dec Julius Cudo Customer Support told me in a very brief email "please return to unit 4, 31 boyland avenue, coopers plains for testing." ... This will then cost me money to post a faulty product back to somewhere in QLD for them to AGAIN relook at it. I responded asking for a prepaid postage parcel so i wasn’t going to pay for it (when to product looks worth about $10 anyway). NEVER received a response! DO NOT BUY PRODUCTS FROM THERE! THE QUAILTY IS SHOCKING, REFUNDING TAKES MONTHS, CUSTOMER SERVICE IS PATHETIC! WAS OF MONEY AND TIME!

Ch
Jan 12, 2015

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