Menu
Login
GE Rebate Scam Even though all the information was submitted with a legible copy of the receipt they say it is invalid because they couldn't read a very legible copy. Even though my e-mail and home address were provided no contact was made by GE. GE Profile rebate was advertized as $500 which suddenly became $300. After a long phone call I got to a customer service rep who told me I would get a check in 12 weeks. This is after 15 telephone prompts and a long message telling me to resubmit the rebate to a Florida address. EXTREMELY poor customer service! Is this against the law?
Although my retailer and I have submitted all documentation, GE Rebates seems to come up with one excuse after another for not paying. I assure you that I have strickly followed all guidelines and even had my retailer and a GE Sales Rep involved. Here's one example. One of my appliances was the new GE Trattoria Pizza oven. I purchased it directly from GE and it's Innovation Lab (which by the way, was a wonderful experience). The GE Rebates representative declined my rebate because the invoice for the oven did not have a date. I replied by saying, "I purchased the oven directly from GE. How can you dispute that?" but she did. A representative from Innovation/Personal Shopper team elevated my request for an inovoice with a date to her manager and 3 days later, I received an invoice with a date. I sumitted the invoice and was declined. It seems like for everything I provide there is always one more objection. They just keep moving the goal line. I've been a long-time GE customer having purchased nearly a dozen appliances over the past 10 years. This is the last time for me. I think Bosch makes a solid product and I will definitely take my business elsewhere. You can bet I will tell everyone I know not to trust GE's promise of rebates. I think GE Rebates are a complete scam and they are hoping that buyers will just get frustrated and give up. If you've dealt with GE Rebates you know that it's not unusual to be on hold for more than an hour.
I'm having issue also. We didn't have a problem about seven years ago when we purchased this house. We bought three items and received the promised rebate. This time is different.
This time, we thought we had five items, but found out that if you buy two ovens, it only counts as one item. Sort of sets the tone for things. Tried with only four, and we get a mysterious error that something is wrong. could be one of three things but no indication which one. The phone help was no help. Told me it was a browser issue. Running out of browsers to use.
Wish I was as lucky as everyone else on this thread. I wasn't even allowed the privilege of being denied. LOL. Hope the quality of their rebate system doesn't reflect the current quality of the appliances.
Ken
I purchased an 8 piece built-in GE Profile package and should be eligible for $2K rebate. After painstakingly entering each appliance into the GE Rebate webpage, each one was denied! This is a total scam! Has anyone on here contacted an attorney about this? It is total BS...
Been chasing rebates on 5 GE appliances for 6 months. Have spent hours on the phone with them, have sent photos of all the serial numbers and reentered the required info a few times. Still no rebates. Will file a law suit if they don’t pay up soon.
GE refuses to pay my rebates. Customer service was no help. I am a lawyer so I will be filing suit.
So stupid. Rebates are a way of attracting customers. But if you use them to turn off customers and introduce them to your poor customer service, what's the point? A happy customer tells two other people. An unhappy customer tells 40 other people. My goal is 400. Maybe the new CEO will turn GE around.
Hi James. Any update on this? I think a very lucrative class action lawsuit could be warranted here. I purchased an 8 piece GE Profile built-in kitchen package and should be eligible for a $2K rebate based on their marketing, however, when I enter each individual appliance into their rebate website (which is a total PITA, btw), each one is "ineligible." This is a total scam!
I ran into a rebate problem with GE as well. I was supposed to get a rebate for a service call on my old microwave, if I bought a new microwave. Which I did the next day. I sent in the required receipt and service list report as requested. I didnt hear anything for months and when i called and emailed several times I couldn't get through to anyone. When I finally did they gave me a phone number [protected]...which was A series of Ad's -I couldn't ever get past the "free" offers. After searching the internet I finally found a page that gave me my status as being declined because the GE technician had not filled in the serial number. No one had contacted me at all- There was a number to call -which I did. Total waste of time. I was told repeatedly that because it didn't have the serial number and now that rebate offer had expired I was not eligible. No wonder this company is in the tank. Very frustrating experience. I will NEVER buy another GE appliance ( assuming they even make them anymore)
Same here folks. Sad to say I am a GE employee and cannot receive a valid reason why my claim is on hold for "information needed" even tho all the serial numbers have been submitted and multiple phone calls to customer service. This is a joke. Just another Jeff Immelt scam. My rebate is going towards his golden parachute. Thanks for not only ruining my retirement but also cheating me out of a lousy appliance rebate. Keep up the great work Jeff and I hope you are enjoying your retirement. Good riddance
Same scam! Check this out - I sent the following along with photos of the stickers showing model and serial number - still declined. Anyone ready for a class action suit?
Hello,
I do not understand why my rebate UKMSNGKZGK keeps popping up as “information needed” for the dishwasher and refrigerator as follows:
Model: GDT695SSJSS
Issue: The serial number provided is invalid
Model: GYE22HSKSS
Issue: The serial number provided is invalid
I have updated the page at your website twice with the correct numbers for the following:
DISHWASHERS BUILT-IN ELECTRONIC GDT695SSJSS ZH720975B $599.00
REFRIGERATORS BOTTOM-MOUNT DOOR NO-FROST GYE22HSKSS VH524344 $1, 999.00
I also added photos of the stickers on both items that have both the Model and Serial Numbers. See attached. I don’t understand how the serial numbers can be invalid, as they are printed on the stickers on the boxes in which the items were shipped. Please inform me the problem, and provide a phone number where I can talk to someone to resolve this issue.
I called today and threatened class action lawsuit! They are waiting for customers to forget their rebates so as to save money. They use every delay tactic possible! I’m ready to start a class action...:anyone want to join?!?!
I'm having the same problem with GE. I bought 4 qualifying appliances in Dec. 2017. I have been waiting 3 months. I've sent every possible form of documentation they ask for, and still every time I check the website, it says my claim "needs attention". When I call they always say they're putting it through, but that never happens. I'm starting to wonder if I need a lawyer. This is no way to do business. I will be contacting the BBB.
Its been 6 weeks and so I checked on my GE rebate today and it shows declined. This is ridiculous as I completed every answer that was needed for submission within the timeframe alloted and now they are trying to skate by without paying up. The rebate was a big reason why I went with GE over other brand. What can be done about it at this point?
SCAM on this "rebate"... I bought four appliances and was denied the rebate as well. GE is very disreputable, in my opinion. They are horrible to deal with. Just "denied denied denied", over and over in emails. They never intended to give this rebate, in my opinion. Wasted my time. Horrible business!
I sent a rebate form in to GE and they sent me an email indicating that they were processing my rebate.
Additionally, they keep sending me an email asking that I review the produce which was a Microwave/oven combination. I did review that product with favorable comments. Just a few weeks later I get this email saying that my rebate was denied.
They are basically cheating customers out of the rebate. It's a scam !
Guess what you can't go back and update your review. So I can't go back and say good appliance, however don't expect to get your rebate.
I purchased 4 GE profile appliances and also got scammed out of my $500 rebate. First they said the invoice was not correct so we had the dealer update the invoice then they told us it was too late, They never sent me an e-mail stating it was incorrect and when I went on -line it was still pending with no information, I am sure they do not honor any rebates and just scam everyone stating their invoice is not correct. So if your going to buy GE don't think you will ever get a rebate
Don L.
I bought 4 GE Profile appliances and my rebate request was rejected because they said that Home Depot is not a participating retailer. During an online chat, "Jasmine" pasted the text of what she claimed was on the rebate form. It was not. I will now go up the ladder of the GE org chart and see where it gets me. They don't know how persistent I can be!
Bought a Ge Profile refrigerator & a Ge Profile stove on line with a promise of rebates. Sent all info required, and got rejected. Sent it again and got no response. It's all just a scam. Don't fall for it.