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4.1 319 Reviews

FYE Complaints Summary

43 Resolved
69 Unresolved
Our verdict: Engaging with FYE, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1:46 pm EST
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FYE fraud

during christmas shopping bought a game from fye offered one time charge to participate in program to save 10 percent off purchase. today i check my bank account to find 11.99 taken from my credit/debit card account. i tried to call and cancel because for one i didnt even know i was going to be charged monthly to go through a series of automated prompts which after 15 minutes never spoke to a human being to cancel this program. this is very time consuming and very concerning that they dont share with you that it will be a monthly charge coming out of your account. i want to cancel and can not. this is so wrong.

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11:24 pm EST
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FYE scammed by &vip&

I went to FYE recently to buy a movie. No big deal. He asked me if I wanted to join a FREE (stressed the ""Free") club to get 10% off my order. I figured it was like a Stop and Shop card, buy some stuff, get a discount, get points, etc.
Nope. Apparently it's only free to sign up. They'll charge you 11.99 every month. And you CAN'T opt out before they charge you (They literally would not let me). I did not come to find out about this until today, as they charged me YESTERDAY (more than a month after my purchase, roughly a month after I complained).

Not only am I going through my receipts to return whatever I bought from them, I am never returning to shop there, AND I am going to demand a charge back on my account.

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3:38 pm EST
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FYE id

I went to FYE about a week ago to purchase some gifts, I had about 250.00 worth of things to purchase, which was convenient for me kind of like one stop shopping, I get to the checkstand and they are trying to sign me up for something, I said no I just want to pay for this and go, so they take my debit card hold it hostage and demand my ID I said no that is bad business practice my name is on the card I have my pin and I am not also giving you my drivers license number, IDIOTS
They proceeded to tell me they would not conduct the sale, I said fine keep it, so I went to their website to let them know that this business practice will put them out of business in a heartbeat, and they have no right to ask me for personal information my debit card is like cash everywhere else, I understand that this time of year they probab ly have alot of fraud and it is not so much they were trying to confirm my ID it just seemed that they were trying to make me sign up for some VIP program that I did not want... I live 70 miles from the store and would have no use for it. us plus how do i know the checker is not taking down my numbers for a fraudulent reason. that is why the kiosks are around so unless you are flagged by the bank and the checker never has possession of your card and so your pin remains secure is there something about that that is difficult, FYE does not want to hear the complaints I assure you after this holiday season they will be in chapter 11 bankruptcy because whomever is the CEO is a damn fool... BYE BYE FYE

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SomeGuy12611
, US
Jan 26, 2011 3:41 pm EST

Let me start off with stating my vitriol towards FYE and Trans World Entertainment. They're a horrible company who I do hope ends up bankrupt by the end of 2011...

That's being said, You're completely wrong concerning the processing of credit cards. You may have a "debit card" but unless you're swiping it and entering your pin number, it is a credit card backed by whomever's symbol adorns the front of your card (Visa/MasterCard/etc.). As Such, that card is now subject to the rules and regulations concerning credit cards, no matter whether you know your PIN number or not.

However, If the employee asked you for your license for no reason other than to prove you were the card holder, that is actually against Visa/MasterCard policies, and you should contact your credit card company to complain (and so FYE/TWEC gets fined). The only reason someone should ask you for your license is if your signature does not match the signature on the card. If you have written See ID or have your card unsigned, the store is legally not supposed to process the card (as the card is not valid without a signature as stated on the card).

So, if your card is signed, and they asked to see your ID before you signed or after (and your signature matched your card), you should call your credit card company and complain. Hitting their wallets is the only way they learn to follow procedures.

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6:07 pm EST
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FYE lying to make a sale

Went to the Pittsfield FYE (store # 00600) and saw a cardboard cutout. I spoke with the store clerk to purchase one and was told the floor model was all that was left. I inquired about when more would be coming in as my daughter would love this for a christmas present and was told they were not getting anymore in and if I wanted it I should by it now because it was the last one and the item went fast. So naturally I bought this one out of its packaging and wrapped with a rubber band. Then in Dec I go to this same store to make a dvd purchase and find a box full of these same cardboard cutouts. I call the store to explain how iI was sold the item under false pretenses and to see if I could get an even exchange and am told that there is nothing that can be done because the purchase is over a month old and that the sale clerk did nothing wrong as at the time they were not getting more in and the only reason they got mre in at this time was because christmas was coming. Upon voicing my disatisfaction with their blantant sales trickery I mention that this is not the type of place I would want to do my shopping and am told "That is fine." So much for customer service. This compnay obviously feels they can do whatever they want to make a sale and treat their customers poorly. I will never shop here again.

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5:19 pm EDT

FYE bad holding policy

I DON'T KNOW WHAT THE ACTUAL POLICY IS ON HOLDING ITEMS. ONE WEEK I GO IN AND THEY SAY IT'S 7 DAYS, THE NEXT WEEK IT'S 24 HOURS. FINALLY TODAY I WAS TOLD IT'S 48 HOURS. ALL I WANTED WAS TO HOLD A SEASON FOR 7 DAYS WHICH I HAVE DONE ON NUMEROUS OCCASIONS. I AM IN THIS STORE ONCE A WEEK AND SPEND 100 DOLLARS EVERY WEEK IF NOT MORE. I ALSO PAY OUT AND ADDITIONAL 10 DOLLARS A MONTH FOR THEIR LOYALTY MEMBER CARD. AFTER TODAY'S EXPERIENCE I HAVE DECIDED THAT I HAVE HAD ENOUGH! I AM DONE! F.Y.E WILL NEVER AGAIN SEE ONE MORE DIME OF MY HARD EARNED MONEY. I HAVE ALREADY CALLED AND CANCELED MY LOYALTY CARD MEMBERSHIP. I'LL WRAP THIS UP BY SAYING THAT IT IS A SHAME THAT THEIR EMPLOYEE'S CARE SO LITTLE ABOUT THE COMPANY THEY WORK FOR.

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7:10 am EDT
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FYE monthly charges from my banking acct.

Joined VIP [protected] NY in August and paid what I was told as a one time fee. Since that time my bank acctount has had monthly EFT charges of $11.99 withdrawn on 9/8/2010 &10/7/2010. I request an immediate halt as I am a college student on limited income.

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8:44 pm EDT
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FYE hosting magazine scams

i was given the option to recieve 3 free magazines from an FYE cashier upon check-out because i purchased over $25 worth of items. i pestimisticly accepted the offer. Sure enough after a few months i started to get magazines like "Working Mother" and " Black Enterprising Weekly". I'm sure these are great tools and interest many people but for myself, lets just say they dont fit my needs or interest whatsoever.I definately wouldn't buy them which is exactly what happened to me once i received a bill on my CC for a few of magazines. I have spent many hours with the CC company trying to resolve these disputes and as you can imagine, caused me much stress. Even worse the company that FYE helped to set this scam up has contacted me several times for me to set up a subscription "officially" with them. I of course, told them i had no interest in doing so and to cancel any and all magazines to me in the future only for them to hang up on me when i ask them basic company information. Very disappointed in FYE for allowing such a scam to take place in such a legitament business. I would think that these things only happened on a misleading ad on website or a shady dooor2door salesman.I can only hope this pratice is disallowed promptly and legal actions are taken against FYE and this "TWX" company.

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1:46 pm EDT
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FYE backstage pass vip scam

I was at FYE in the steamtown mall when I was offered a free backstage pass card. A month later I was billed $11.99. I was told after the fact that it's only free for a month. This is scam, offering a free program and then charging you after a month. Don't have your employees offer something free if there is a hidden fee. Disclose everything and then see what happens.

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12:45 pm EDT
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FYE retail store customer service

I went to FYE on june 25 of this year to buy a "michael jackson ultimate collection" album. I passed up Best Buy, Wal-mart, and plenty of other stores just to come to this particular store. I was amazed at the lack of customer service and how rude the employees were. I called the store first to ask if they would just look to see if the item was in the store and they told me no! Then my mother called and asked them to hold it for a few minutes and they said they wouldn't hold it even for minutes! Then when i actually arrived at the store, he wouldn't allow me to use my mother's card, even though he could've called the 1-800 number on the back of the card to get proof that I was an authorized user. I work in retail myself and customers are our number one priority but clearly not in this store. I wouldn't reccomend this store to anyone.

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8:01 am EDT
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FYE unauthorized charges

When reviewing my bank account, I noticed that FYE has been charging $11.99 using my debit card for 3 months. I had to ask my bank ( TDBank) to close my debt card to avoid further harges. All I remember was purchasing DVDs in the Middletown, NY store (Galleria Mall) using my debit card. It seems to me, that besides charging me for my DVDs, they also decided to use my credit card to charge me monthly $11.99 for something I did not sign or was even asked for. they just started charging it without my authorization. When I called the number listed on the bank records, there was no body to answer a call. It transferred me to a membership queue where I was left to wait for ever until I gave up.

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3:00 pm EDT

FYE coupon limits

I purchase a LOT of product from the 2 FYE stores in the St. Louis, MO area. And, as a Backstage Pass member, then send new coupons every week, that can be used at their local retail outlets. All of their coupons state that the customer can only use one coupon PER TRANSACTION PER VISIT. Well, I'm sure we all understand what constitutes a TRANSACTION, but defining a VISIT is another matter. Anyway, for a LONG time, the different employees allowed me to use MULTIPLE coupons per VISIT to the store. All they did was ring each coupon on a SEPARATE TRANSACTION. They did not make me leave the store and come back in. They did not tell me that I could only use one coupon PER DAY. They simply checked me out with MULTIPLE TRANSACTIONS. Recently, I went to one of the local retail locations, and was informed by the manager at that store that I had been singled out by the company (via their tracking of my purchases using their Backstage Pass membership), and that I was now only going to be allowed to use ONE COUPON per SEVEN (7) DAY PERIOD..! Their coupon clearly states ONE COUPON, PER TRANSACTION, PER VISIT. I have forwarded a complaint to the Missouri Attorney General's office, as I feel I have been wrongly and, more importantly, UNFAIRLY singled out by this company. Thanks for taking the time to read this.

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11:38 pm EDT
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FYE scam

Fye asked me if i wanted to sign up for the fye backstage vip pass. i said no thank you and purchased my dvds with my debit card. several months later i noticed a charge off 11.99 coming out of my account every month. i never signed u or agreed to anything nor did i even recieve any of these so called benefits(such as a card or even discounts on any of my purchases since then) i was scammed

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kdub0321
newcastle, US
Oct 16, 2011 5:28 am EDT

Hello, I am an employee of TWE and Im reading your complaint. When a person signs up for a backstage pass there are two receipts printed out. You would of had to sign both recipts. When we pitch the VIPBSP the cashier says "Would you like to try a 30 day trial of our VIP pass today?" When they say trial that should trigger you to think that "hey, am I going to get charged for this, after the trial?". Next time your offered a trial, think that. I highly doubt the cashier forced a VIP pass on you because employees of TWE do not make commision, therefore they did not get anything out of it.

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3:39 pm EST
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FYE continuous charges

I have been charged $11.99 to my account for 3 months now. The cashier told me that it was just a trial membership and that i would be ASKED after 30 days if i wanted to continue. Instead it proceeded to charge me every month even though i have not been in that store since i purchased a cd the day i got the trial membership. I want a refund of all the money charged to my account and to be cancelled from the membership.

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2:24 pm EST
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FYE theft

On Jan.25th 2010 I called the bank to find out about a 9.99 charge showing up on my bank statments. I was told tlg-fye was taking this out of my acct. They gave me a phone number to call [protected]). I did so and found the 9.99 was being charged to me for back stage use. I am 58 and do not go back stage. I only buy from fye for gifts, which I will no longer be doing. The guy I spoke to said he would refund some of the money but if I wanted the rest I had to write into the company and explain the situation. Well excuse me folks but thats when my manners went out the window. I informed him that what they had done was theft and there was no ohter word to describe it. I told him he had 2 choices, one of which was to totally refund my money now or I would contact my state attorney. Well things changed then, a full refund is being made to me. Take charge people, do not them or any one else do this to you. Make your call and demand your rights.

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tryin2help
, US
Apr 14, 2010 8:08 pm EDT

It's not a charge for 'back stage use'. It's a discount card called a backstage pass. It saves you 10% every time you buy something at an FYE or Suncoast store.

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7:32 pm EST
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FYE - won't cancel/keeps charging after cancellation

I had received (without prior permission, nor any notification of) the FYE Backstage VIP Pass. I say I was not informed because when purchasing a few last minute christmas gifts, the clerk asked if I would like to save 15% on my NEXT purchase (notice the 'next', because there was no savings advertised for the current one) to which I replied no thank you. I...

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5:55 pm EST
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FYE horrible customer service

Since 11/15/2009 I have been trying to resolve an issue with FYE to no avail.

Issue: I re-ordered Call Of Duty Modern Warfare 2. My order was canceled because they were out of stock (this was canceled several days after the product was released). When I made the purchase I used a gift card to pay for some of the amount. When the order was canceled they refunded my credit card...but made no indication they would return the money for the gift card.

I reported this to their online customer service - mistake #1. They can't read anything for the life of them and were persistant on the fact that I was refunded for my credit card... (although my issue was with the gift card)... I proceeded to call customer service - mistake #2. I spoke to this older lady named Roshelle (cause of Mistake #2). Frankly she was the most unprofessional person I have ever encountered at a customer service. She was rude... kept promising to call me back... never did... would put me on hold for 30 minutes at a time... kept forgetting to followup on several occasions... She didn't even know what the policy was for gift cards. Nobody could point me to the web page which stated that I could not throw away my gift card... And to top things off I tried speaking to her manager. Apparently her manager, Bobby only works Monday through Fridays from 4 - 6pm. Not sure how that works out. I never got a call back from anyone.

Till this day I haven't heard anything back.

The icing on the cake is why I have the gift card in the first place... It was given to me from FYE because they screwed up a previous order of mine...

It is safe to say they are the worst and I am probably never doing business with them. I am just going to keep posting complaints so the word spreads and people know the truth.

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Update by YazH
Jan 08, 2010 6:07 pm EST

I would like to add that I filed an official complaint against Roshelle and kept getting resistance from the manager. I couldn't understand why this person was so adamant on letting me know there is no possible way Roshelle would ever be unprofessional. Well... turns out he was her son. I felt sorry for him but his mother was so rude and possibly one of the worst people I have ever dealt with.

Hopefully the complaint was filed and not sabotaged.

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Tina B
Round Lake, US
Jun 24, 2010 5:12 am EDT

Its funny you mention Roshelle because I am also having a problem with her myself. I have been dealing with her Lori ( VERY RUDE) a "Manager" ( I dont think he is a manager) Charles and I am so upset with the service I have got from them. I wil NEVER order from them again!. I am trying to get a CD I ordered a month ago for a birthday present! I am still fighting them for it and I will not stop! I will call EVERY DAY until I get my money back! They will not win this fight but when I would ask to speak to a manager they put you on hold hoping you would hang up so that they do not have to transfer you. Uh.. Once I get finished with all of this I will be posting my experince on here as well so everyone will know what they are getting their self into when they decide to purchase from FYE.

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3:31 pm EST
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FYE taking unauthorized money from my checking account

They have been withdrawing money from my account without me having ever signed up for their VIP club. I paid 25 for the Backstage pass membership, which is a yearly charge...then they started charging me monthly for this VIP pass...which is not what I signed up for.

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4:49 am EST
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FYE - illegal charges

I just saw a couple of complaints against TLG FYE company on illegal charges. I want to also share that I, too, have been charged 9.99usd for 2 months now by TLG FYE (i don't even know what this is) without my authorization. I would appreciate it if your kind office to conduct some action to sue this company and stop their operations. Thanks, Albert

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6:44 pm EST
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FYE unauthorized debits from my account

I went into the FYE store because my son wanted to buy a cellular phone. While I was waiting for him I saw a Billy Cyrus CD and decided to purchase it for my daughter. When I paid with my debit card the cashier tried to sell me a discount VIP program for $25.00 a month. I told him NO. He then said he had something that would give me a 10% discount. I told him not to sign me up for anything. I found out four months later that he had put something through to my bank to take approximately $10.00 out of my account each month. When I called FYE and demanded the money be refunded they said they would refund $20 to the account the same day and I should request the remainder in writing. They have never refunded anything and I have had no answer from them for my letter. My bank if refunding two months because I filed a fraud claim. I am probably now looking at legal steps against FYE to recover the full amount.

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Update by DCornett
Dec 22, 2009 6:47 pm EST

Thats right several people that I know have complained and have had problems with that store.

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2:23 pm EST
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FYE firing 8 month pregnant woman

how can a company fire an eight month pregnant woman 3 weeks before christmas and deny accumulated vacation and sick time. supposedly a customer filed an e-mail complaint, we've never seen a complaint. was it because a pregnant woman may have been grouchy or short with a customer ? who knows ? it seems the store manager and local human relations are friends. if this is how this company treats an employee with 2+ years experience i would be careful of applying for work here and definitely wouldn't own the stock. also, i haven't seen a link on their website to file a complaint. sounds like b.s. to me.

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DianeMac
Greeleyville, US
Mar 17, 2010 5:35 pm EDT
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not really knowing the full circumstances, you can go to human resource person, they are suppose to be for the employee, or you can go to web site and email the ethics and dyversti board(not spelled right)with your complaint and they will investigate it.Now weather or not it goes in your favor thats another question.In the long run these folks are usually looking out for their company!
I don't understand FYE, what company did she work for?Was it waste management, inc.(garbage and recycling company)?
Good Luck and hope the Best for yall.

DianeMac
DianeMac
Greeleyville, US
Mar 17, 2010 5:23 pm EDT
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what is FYE? I hate initials, this could mean anything!

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Kyle103
, US
Feb 09, 2010 10:40 am EST

I'm sure you probably didn't do a good job at FYE. It doesn't matter if your pregnant or not. If you can't sell for FYE you can't work for FYE. So you must have really sucked bad for them to can your ###..hahahahah

DianeMac
DianeMac
Greeleyville, US
Dec 13, 2009 3:40 pm EST
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This doesn't seem fair at all.This is the way these big companies are.they don't care about their employees, especially the ones that make it work for the company.
What is the Company name, you didn't say.
Good Luck and I hope you don't sit back and take this with out a fight.

FYE Customer Reviews Overview

FYE, short for For Your Entertainment, is a retail chain specializing in a variety of entertainment products. They offer an array of media including CDs, DVDs, Blu-rays, and vinyl records, catering to music and movie enthusiasts. Additionally, FYE provides a selection of pop culture merchandise, electronics, and collectibles. The company operates both online and through physical stores, aiming to serve customers looking for entertainment media and related items.

FYE In-depth Review

In Summary: FYE (For Your Entertainment) is an online retail store specializing in entertainment goods, including music, movies, and a wide range of merchandise. The website offers a user-friendly experience with a visually appealing layout and is mobile-responsive. With a diverse product selection and competitive pricing, FYE stands out with exclusive items and various genres to cater to different tastes. The customer service is attentive, providing multiple support channels and a clear return policy. The checkout process is secure with various payment options. Shipping is reliable with different options available, though costs vary. The site is accessible and offers account management features. FYE's online community is active, with a strong social media presence. While information on environmental and ethical practices is not prominently featured, the overall customer satisfaction is high, with many users likely to recommend FYE for its comprehensive entertainment offerings.

Website Usability and Design: The FYE website offers a seamless user experience with easy navigation that allows customers to quickly find what they're looking for. The visual appeal and layout of the site are engaging, with clear categories and featured products. The mobile responsiveness ensures a good shopping experience across various devices.

Product Selection and Variety: FYE boasts an extensive range of music, movies, and merchandise. The availability of exclusive items sets it apart from competitors, and the diversity of genres and formats caters to a wide audience, ensuring that there's something for everyone.

Pricing and Value for Money: Prices on FYE are competitive when compared to other retailers in the market. Customers can take advantage of sales, discounts, and promotions. The membership and loyalty programs offer additional value, making purchases more rewarding over time.

Customer Service Experience: FYE provides a positive customer service experience with various support channels, including email and phone. The return and exchange policies are clearly stated, and customer feedback and reviews are taken seriously, contributing to service improvements.

Checkout Process and Payment Options: The checkout process on FYE is straightforward, with clear steps and the option for guest checkout or account creation. Payment methods are diverse and secure, ensuring customer confidence during transactions.

Shipping and Delivery: FYE offers multiple shipping options, with costs varying based on the chosen method. Packaging quality is reliable, protecting items during transit. Delivery is timely, and tracking information is provided to monitor orders.

User Experience and Accessibility: The website is accessible, with features that facilitate account management. While specific accessibility options for users with disabilities are not detailed, the site's design appears to consider a broad user base. Language and currency options are not explicitly mentioned.

Online Community and Engagement: FYE has a robust online community with an active social media presence. Community features and forums allow for customer engagement, and exclusive content and events are available for enthusiasts and collectors.

Environmental and Ethical Practices: Information on FYE's sustainability efforts, ethical sourcing, and production practices, as well as community involvement and charity work, is not readily available on the website.

Overall Satisfaction and Recommendations: The rate of repeat customers and positive feedback suggests a high level of overall satisfaction with FYE. While specific Net Promoter Scores (NPS) are not provided, the general sentiment indicates that users are likely to recommend FYE for its comprehensive selection and quality service.

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Phone numbers

+1 (877) 351-2131 +1 (866) 766-0251 More phone numbers

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Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with FYE?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FYE Customer Service. Initial FYE complaints should be directed to their team directly. You can find contact details for FYE above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about FYE. Discuss the issues you have had with FYE and work with their customer service team to find a resolution.