Menu
FYE Customer Service Phone, Email, Contacts

FYE
reviews & complaints

www.fye.com
www.fye.com

Learn how the rating is calculated

4.1 319 Reviews

FYE Complaints Summary

43 Resolved
69 Unresolved
Our verdict: Engaging with FYE, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for FYE has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of FYE. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

FYE reviews & complaints 116

Filter reviews by rating
5
205 reviews
4
0 review
3
0 review
2
2 reviews
1
0 review
Sort by:

Newest FYE reviews & complaints

ComplaintsBoard
S
8:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FYE $ 10 hidden fee every month

i agree! im sixteen years old. I went to fye to buy my earphones & this cashier said that if i want a discount card.. i asked him if its free, and he said yes. he didnt say that THEY GET freaking $10. every month! i got overdraft because of this stupid discount card! i called fye and asked them how to cancel my card.. they gave me the wrong number! hopefully i can get my $ 40 back! or else!

im never gonna go there again! stupid cashier!

Read full review of FYE
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
12:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FYE employees forced to push bsp vip

I have a friend that works for an FYE store. This company rules by a heavy hand when it comes to employees. If they choose to continue to work there, they are up against "threats" if they do not sign-up enough VIPs during their shift. This goes for the magazine program as well. All complaints should be directed towards upper management, not in-store. Pay attention if you shop there, ask questions, we all get stuck on the word "free" and tend to not hear anything else afterwards. Read the brochure, read your receipt, it's there. The employee is only doing the job that the corp office dictates.

Read full review of FYE and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
R
R
retaildemon
, US
Jun 06, 2016 11:15 pm EDT

Yeah you can't blame the employees here, theyre literally forced to push this junk, and they end up taking most of the flak when angry customers come storming in. It's really a growing problem in the retail industry moreso than with this store, you can't just buy something anymore without being heckled about cards and you can't be an employee there without having to sell these scams

A
A
Annoyed99999
Newtown, US
Aug 20, 2012 6:17 pm EDT

I have tried a bunch of times to cancel this membership online to avoid hassle of calling and speaking to some ### who can barely speak english trying to convince me to keep acct active. It does not recognize the login info or the membership # and I did register the acct. I have even called and am now scratching my head on whether or not they cancelled it or left my acct active. I guess I will have to call again and see for sure. Don't bother with this crap it's more headache than anything else.

D
D
done with american greed
Tremonton, US
Dec 17, 2010 3:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

To bad the Corporate office does not want to hear it, , I know they are about to fold YEAH

ComplaintsBoard
E
2:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FYE they're taking money from me

My statement is telling me I am being charged 9.99 from TLG FYE and I never agreed to any monthly charge!

Read full review of FYE and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
tryin2help
, US
Apr 14, 2010 7:04 pm EDT

This charge is from signing up for a discount card called the backstage pass. It comes with a free 30 day trial, and if you don't want to be charged after that, you need to call the 1800 number to cancel or it will automatically bill you each month. The 1800 number can be obtained by calling your local FYE and asking for it. The associates can do nothing at a store level to cancel, you must call yourself.

ComplaintsBoard
A
11:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

FYE - unauthorized charges

These people charged my mastercard twice at $9.99 each. I NEVER authorized them to charge my card. I NEVER gave them my credit card number. I have NO IDEA how they got my information. I called the 877 number that was on my credit card statement and spoke to 'Mary'. 'Mary' was very rude and at first, refused to refund my money, even though I explained to her...

Read full review of FYE and 20 comments
ComplaintsBoard
W
4:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FYE web coupon/email coupon

They had a coupon listed on their website that they were ALSO emailing at the SAME TIME. I tried for over a WEEK AND A HALF to use this coupon and each time I entered the coupon received the response that the code had EXPIRED, even though 2 hours after trying I would receive this SAME COUPON in an email to NO AVAIL. I searched for a number to call with NO LUCK. AFTER ALMOST 2 WEEKS I reached a live person, who told me in the "fine print" they could change the terms at ANY TIME, I likened this to being in a store with a sale sign up and walking to the register only to have them take it down when you were half-way to the register OR halfway through your transaction. THE NITWIT on the phone did not process this so I asked to speak to a SUPERVISOR-wouldn't YOU KNOW IT THEY WERE ALL UNAVAILABLE. I called back later and spoke to a ROCHELLE, she made sure I knew here name was ROCHELLE because they have a Rachelle there and she told me they had been having problems with this coupon for SEVERAL DAYS! and had NUMEROUS CALLS and she KNEW THAT IT WAS WRONG that they were NOT HONORING THE COUPON BUT WHAT COULD SHE AND HER SUPERVISOR DAVID DO? FALSE ADVERTISING? ETC... She said wait till another coupon comes up, YEAH RIGHT! The store employees ARE NO HELP EITHER. SOMETHING NEEDS TO BE DONE TO ENFORCE THIS COMPANY WITH STOREFRONTS ACROSS THE US TO FOLLOW THE BUSINESS CODES AND ETHICS PRACTICES THAT ALL OTHER BUSINESSES ADHERE TO. By the way, days later that coupon was still being emailed out. FYE YOU ARE A JOKE and I tell EVERYONE TO SHOP ELSEWHERE, eventually you WILL get the message that YOUR SCREWING the customers is ILLEGAL and you can not get away with it!

Read full review of FYE
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
O
4:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FYE vip card

Went to Fye bought 2 posters when I payed I used my debit card the clerk says hey do you want to check out our Vip club all we need is your email and you get 10% off I said sure told her my email got 10% off was filled with joy...I check my bank statement 2 weeks later and they have started to charge me 10 dollors a month every month on the card witch I used for the purchase never did I sign up for this or agree to be charged they just started it without my permission I called and canceled it and what do I see next month anouther charge on my account for 10 dollors for Vip FYE club. So I had to go down to my bank in person fill out a forum for fraud and cancel my card to stop any other purchases...what a pain in my A$$

Read full review of FYE and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
D
D
DPayne0723
, US
May 29, 2011 2:24 pm EDT

unauthorized, unexplainable monthly charges on credit card

P
P
pissedofflady3
, US
Mar 09, 2011 1:19 am EST

About five months ago... I signed up for the VIP membership at FYE music store in the mall and they made it sound so easy. They said the first month is free. after the first two months you get at $20 gift card... after the first few months it costs $11.99 for the monthly fee. ok ok... sounds easy right. Well first of all the 10% discount on all purchases isnt worth it. you need to spend about $120 dollars in the store to make the in store discount even worth it, which isnt even worth it lol. i figured i would try it out for at least a couple months and in the end i would at least get a $20 gift card, which i didnt even get! well... i dont shop at FYE very often maybe once or twice a month. so i decided i would close my account there. i thought it would be easy to close... but they dont let you close your account in the store. well i lost my membership card... and they said it would cost 6 weeks to get a new card. but you need to have your membership number to close your account over the phone...which i didnt have the membership number because it was on my card. which i had to go online to find the phone number to the company. they dont have an option online to close your VIP account. so i called the number and talked to someone who barely spoke english... and told her i wanted to close my account... I SAID NO when she asked if i wanted to keep my membership for a lower fee... i clearly said NO. and i found a month later they charged me 9.99 on my debit card... they over drew my account with out my permission... my bank then charged me 35 for the overdraft fee... it wasnt even worth it. all that hassel... not worth the time

L
L
liesandlovenotes
New Bedford, US
Feb 21, 2013 5:55 pm EST

It was your fault. The small little paper explained that tour card was going to be charged and you signed it..next time read before you sign

E
E
EvilPoptart666
Hebron, US
Jan 31, 2013 1:57 pm EST

Same thing happened to me! I was asked about the VIP card and I said sure, he told me it was a month free and that I had to register my card to sign up after that... with that said, I don't normally shop at FYE, I think twice in 10 years... anyways, 2 months in a row I noticed I have been charged 11.99! I DID NOT ever register my card, so how is this taking money out? I don't have the packet they gave me nor the card, I threw them out when I cleaned my car because I only wanted the free month... And the guy who said he works for FYE, may I suggest that you tell your district/regional mangers that they need to have better training in selling the VIP cards, because from the looks of it, I'm not the only one who got scammed.

L
L
LRB
Buffalo, US
Feb 03, 2010 4:00 pm EST

Actually the additional discounts for the card may be useful. The $11.99 a month also gives you 1000s of coupons nation wide. Khols for example gives you 15% off online purchases with the card. My parents just save $300 on a Carnival Cruise. You also get credit card protection as well.

I cancelled mine, because I only wanted the one free month, but the point is you have to READ the agreement.

R
R
redblue
Dallas, US
Jan 06, 2010 11:54 pm EST

yeah, this is ###. i am livid, i will write a formal complaint to the company and then to the better business bureau.

N
N
nighttime1337
, US
Dec 24, 2009 12:26 pm EST

I agree with shizzdashizz. When my uncle and I signed up, they told us it was 100% free. They never said anything about cancellation or how much money we'd need to spend per month. All they told us was that we'd get discounts. That was it. We signed up, thinking "ok. works for me" and then WHAM. I'm reading the instructions and rewards crap on the FYE mini packet they handed me, and it says 11.99 a month! A MONTH! THAT IS SOOOOOO NOT WORTH IT! FYE needs to make that statemen more clear! GOD!

T
T
Truthful01
, US
Dec 15, 2009 11:30 pm EST

This is an absurd complaint. I am an assistant manager at an FYE store and I can tell you that it was your fault for signing the agreement. Yes I said agreement-this is required so you can't sue the company. Your account wouldn't have been activated without your signature. The company gives you two slips to sign when you sign up for a VIP. Your signature is required when you pay by debit/credit (as most places require) and one for the agreement. Also- shizzdashizz you are lying. We are NOT allowed to offer VIP's to minors. If we enter your d.o.b. in the system it would reject the clerk from signing you up. This is obviously done to protect the companys ### from lawsuits as well. Get with it people. Seriously...

S
S
shizzdashizz
San Bruno, US
Nov 30, 2009 8:06 pm EST

i agree! im sixteen years old. I went to fye to buy my earphones & this cashier said that if i want a discount card.. i asked him if its free, and he said yes. he didnt say that THEY GET freaking $10. every month! i got overdraft because of this stupid discount card! i called fye and asked them how to cancel my card.. they gave me the wrong number! hopefully i can get my $ 40 back! or else!

im never gonna go there again! stupid cashier!

ComplaintsBoard
S
2:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FYE broke contract

I had went to their site and seen a preorder option for The Beatles Mono Box Set limited edition. I agreed to accepting & paying for the order when it was scheduled to ship which was 090909. 090909 passes I see it's still in process, I email them they said they didnt have the items. didn't have the items? Did they oversell the items? Many people I have spoken to since recieved their orders with no problem Fye.com & wherehouse.com which is owned by Trans world Entertainment did not deliver. A couple of days later I see a charge on My card for almost $1, 000, huh? Item never shipped. Like most places you order from they don't chage you until item is shipped. I was charged that friday and that sunday it was never shipped but charged. Emailed company, no response? Charge is still there not pending or was I credited back. I filed a complaint with FTC & now I will call my bank and explain it's a fraudulent charge. I am not a lawyer but, When an offer is given on a website that promises to deliver such in such by such in such time & I commit to their offer I believe there is a contract, they made themselves obligated to take a payment from me & deliver that item in a timely matter. Fye.com & wherehouse.com failed to meet the obligations they took. I cancelled their backstage pass before I am to be charged but from what I see posted her as above I will notify my bank to not accept any charges from the parent company nor fye or wherehouse.com. they belong backstage where they are not seen to ripoff another consumer...at the least be fined, $10, 000 would seem fair. How low can a business go, I just found the lowest I have seen in decades. the company should be put out for trash collection & If I were you I wouldn't support them with any business, they should be out of business. Only found complaints after it was to late from now on I will be more careful & let anyone I know my experience.

Read full review of FYE
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
6:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FYE unauthorized charges to visa card

After noticing that we were illegally charged 9.99 for 4 consecutive months, we discovered that after using an online flower delivery service, TLG FYE illegally obtained our debit card information from the flower service via a pop-up window and began charging us for a subscription we did not order. After some investigation, we further discovered that this company has a history of scamming people.

Beware if you ever see the company name of TLG FYE-VIP which is allegedly a subscription service to receive discounts on entertainment tickets, etc. They are boldy performing illegal billing practices.

Read full review of FYE
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
12:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

FYE - hidden fee

I bought one CD, was given a discount of $1.50 on it. The clerk threw in what he called a free discount card. Saying you can get a discount on this and that. Never one did he say there was a monthly fee. Now I find a fee on my credit card that I don't recognize. First I do a search on the internet to identify it. Okay, now I know that it goes with thi...

Read full review of FYE and 18 comments
ComplaintsBoard
M
4:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

FYE - membership terms

I was offered a VIP pass for no monthly fees and received a book of coupons.Couple months later I find there is a $9.99 per month and the associate in the store told me, " Well, I don't know why she told you that, so call headquarters and they may or may not refund your money back." All this with an attitude of too bad so sad, we don't know how to apologize.

Read full review of FYE and 21 comments
ComplaintsBoard
A
9:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FYE missing movies

Let me start by saying that I loved this store... Which is why I didn't think it would be a problem getting a gift card from them in exchange for some CDs I sold. I ran into problems when I moved and even after asking the sales rep at the store specifically if there was a FYE store nearby my new residence I found out there wasn't.
Then I used the gift card online to order some dvds. Which because of where I live are apparently "undeliverable"
I tried to cancel before they were shipped but it was too late. It was litterally like the next day. Then the slow e-mail response led to me not realizing the dvds where undeliverable until what I'm fearing now is too late.
I've e-mailed FYE today but am not really expecting anything to come from this. I've still got the gift card with some cash on it. Unsure when or where I can use it in an actual store.
Next time I'll get CASH!

Read full review of FYE
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
5:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FYE worst customer service

The horror stories about fye rebates are true. Just look it up online. The number of complaints are staggering.

I made a purchase from them, filled out the rebate forms to the letter and sent them in, only to have them rejected because they're allegedly incomplete. But by the time you get that back, the time limit for returning items has already elapsed.

The truth is, rebates are a con. If they really wanted you to have those savings, they'd simply mark the difference off as a sale price up front. They're hoping you either forget to send them in, they get lost in the mail or you weren't 100% compliant and thus they can reject you. Of course, they can also lie when denying you.

The prices at this store are insane to begin with. But their rebate scam takes the cake.

Read full review of FYE and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
B
B
B.is.a.kid.
San Diego, US
Jul 09, 2010 9:11 pm EDT

Ok. Im really tired of people thrashing this company when in reality, you people are VERY ignorant! I work for this company, and let me tell you something about the rebates...It is not FYE that you have to do the rebate through, it is a third party company that you have to go through. We get paid from those companies that want to slap a rebate on selected items. The price you pay in store is all FYE has to do with it, again, the rebate is through a third party company. So how about taking you're ignorant complaint to them.

M
M
marke21x
Jackson Heights, US
Sep 23, 2009 9:53 pm EDT

The experience I just had dealing or trying to deal with FYE.com Customer Service is shameful. Their auto response to a situation did not answer the PROBLEM.. Almost 2 weeks of emails back and forth left me with no results..
DO NOT ORDER FROM THIS SITE.. That are a rip-off and there is N CUSTOMER SERVICE.. why do you think there is no direct phone contact. The 800 number they post is just an explanation of what to do ONLINE..

Again, boycott this Business as they collected funds and never delivered the merchandise that was ordered.

S
S
SomeGuy51188
Springfield, US
Aug 05, 2009 5:56 am EDT

On top of that FYE will hire anybody--literally! I was one of their best workers and put a lot of effort into my work, only to see other associates do a half-assed job! If you do work at any of Trans World Entertainment's stores, there's no reason to show any incentive: they don't care! And if you do work for them, switch to a better retail company! :)

S
S
SomeGuy51188
Springfield, US
Aug 05, 2009 5:53 am EDT

I used to work for them--everything that you've said is true. All of the loyal customers at the location I worked at would tell me to throw the rebate form in the trash, being that they didn't want to wait an eternity for a $5-7 reimbursement. Horrible company...

ComplaintsBoard
I
6:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FYE bad service

DO NOT ORDER WITH FYE! I ordered a CD and paid extra for 2 day air (making the CD worth $16.99 cost $29.13)I even emailed them saying if they could not make delivery in the time needed to cancel my order. The order was made on the 16th and failed to arrive in time for Christmas.When I called to get a refund on the $9.98 shipping charge- I was refused by the customer service representative saying that they need 3 - 5 business days just to process the order before it is shipped. When I noted that it did not say that anywhere on their website and asked to speak to a manager I then was treated very rudely by the manager. He refused to refund the shipping cost and said couldn't show me specifically where the (ridiculous) time frame needed to process an order before it could be shipped was stated on the site & then said he did not have time to talk with me. Since a web business is only as good as their customer service (and especially their managers) I say FYE isn't worth anything...go somewhere else.

Read full review of FYE and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
moonpies
fw, US
Nov 27, 2011 2:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

"I was refused by the customer service representative saying that they need 3 - 5 business days just to process the order before it is shipped. "

that is common. Normally the shipping method you choose at checkout online refers to the transit time once it actually leaves the facility. It does not mean the time from when you click the mouse when you finish placing the order.

Common sense.

Also, typically, and online order cannot be cancelled once it is processed.

again, common sense.

Just because you emailed them and demanded your own rules does not mean they have to make a special exception.

ComplaintsBoard
T
11:12 pm EST

FYE TWX Magazine Complaints

Got a purchase for $2.01 after signing up for "free magazines" after my purchase of a used CD.

I haven't gotten magazines, but I did get the charge.

The charge on my card was " TWX*MAGAZINE ORDER [protected]"

I called the number, and it is an automated phone sex line.
I called their customer service and they actually asked me for my credit card number, and my name. I gave them my name but refused to give my card information.
Turns out they are a credit card billing company, but say that they do not work with TWX magazine.

I hate people. I should eat them.

Read full review of FYE
Hide full review
ComplaintsBoard
V
5:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FYE bait and switch fraud

This happened numerous times in the past and we have started looking elsewhere for our dvd/cd purchases...After walking inside FYE in the Altamonte Mall we were happy to see sale signs everywhere promising cd and dvds two for $10..so we searched through a discount bin and found two dvd's we really wanted..then we found another sale sign posted on a shelf that said two dvds for $12 so we picked out two more..we were ready to pay for our 4 dvds..however the final total did not match the sale prices..so we questioned the clerk and she said "one of the two movies from the bin wasn't included in the sale"..we asked why? and she said "a customer must have put it in the bin!" we pointed out there was other copies of that same movie in the bin all she would do was shrug her shoulders..needless to say we returned that one dvd..then she checked the other two dvds and we found we were charged full price for them..so we pointed out the sale sign on the shelf above where we found the dvds we wanted..she said "that sale only applies to certain priced dvds not all dvds on the shelf.." we pointed out those sale signs were posted all the way across the shelf..then she said "the sale only pertains to dvds or cds priced $4.99 and under" we checked the sign and sure enough in small print hidden by the top row of dvds it says "$4.99 and under cd/dvds used only!" We were soo mad at FYE for their bate and switch scam we declined to buy any dvds..instead we went to Walmart and found all four movies in their discount bin for $20..ie: 2 for $10..we also do our used dvd shopping at Blockbuster..we will never buy from FYE again they can't be trusted!

Read full review of FYE and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
J
J
jagdpanzer
, US
Aug 07, 2012 12:04 am EDT

You want to talk about a bait and switch at fye's? I bought a used DVD set of the Indiana Jones Trilogy at a fye's in Mesa, Arizona. I got home and saw that the "discs" were not DVDs at all, but in fact CD-Rs with cheaply printed paper labels made to look like the real DVDs, but it was easy to tell it was fake. I pop in one of the discs at it's a data disc of a bunch of pictures of matisse paintings! I drove RIGHT back to the store to return this; they eventually did accept the return but not without trying to corner me with technical hypothetical arguments that had no merit given the situation. Had they not taken it back it would have constituted as consumer fraud. Last time I deal with fye's.

F
F
FYE_Fan_Alt_mall
, US
Mar 22, 2011 8:56 am EDT

haha block buster closed and wallmart has no selection and edited cds, hollywood video closed up, best buy only sells new cds, virgin records is belly up tooo ... FYE is the only one left standing seems like enough peopel can read the signs well enough to keep them up and running, FYE in the Altamonte Mall is up and running and one of the best $ making FYES in FL!

W
W
Whicker
Roanoke, US
Sep 07, 2009 12:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sam Goody uses the same pricing tactics and the same discount card.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FYE no respond & beware if you buy a gift card online

If you ever need to contact FYE customer service for something your purchased online you will just get there standard responds and that is it...no one will give you a personal response to your email complaints there isn't even a number to call them directly...I had to go to the store and demand they give me a number to call and talk to someone and I got the same run around with them...all they keep saying is that fye will get back to me in 3 to 5 days well that was over 2 weeks ago and no one ever contacted me...I purchased a 50 dollar gift card for my son last year and didn't know I had to activate a number and pin number that came with a separate piece of paper so it was thrown out, when my son went to use the card there was no money in the card so far I am out 50 dollars so buyer beware if you buy a gift card online make sure you activate the number the card came with or they won't put the money in the card...

Read full review of FYE and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
F
F
Fye is full of bullies
, US
Nov 04, 2018 6:55 pm EST

Look I understand the employees have to try to sell certain things but one red haired girl with pericings ALWAYS starts being rude to me because I don't want to reserve a DVD or I don't want a magazine subscription. If that specific person is working I avoid going in the store. I fill like I'm a high school kid avoiding a bully. It's ridiculous...

D
D
Dana Redhouse
, US
Oct 21, 2018 9:37 am EDT

I had purchased a movie Apocalypto and got it in today. But I found out that we need a region code. I was pretty upset. So there is no reason to keep this movie. I'd like to get a refund and return it.

J
J
jackson
Port Chester, US
Feb 08, 2009 1:00 pm EST

Received a gift card for christmas through email, with pin number and tells the associate how to apply the pin number. The FYE websites states that it can be use in store or on line, guess what the store manager in Port Chester, NY store did not accept the gift card. Told me the corporative directive is not to honor the gift card, althought their web sites says something completely different.

FYE Customer Reviews Overview

FYE, short for For Your Entertainment, is a retail chain specializing in a variety of entertainment products. They offer an array of media including CDs, DVDs, Blu-rays, and vinyl records, catering to music and movie enthusiasts. Additionally, FYE provides a selection of pop culture merchandise, electronics, and collectibles. The company operates both online and through physical stores, aiming to serve customers looking for entertainment media and related items.

FYE In-depth Review

In Summary: FYE (For Your Entertainment) is an online retail store specializing in entertainment goods, including music, movies, and a wide range of merchandise. The website offers a user-friendly experience with a visually appealing layout and is mobile-responsive. With a diverse product selection and competitive pricing, FYE stands out with exclusive items and various genres to cater to different tastes. The customer service is attentive, providing multiple support channels and a clear return policy. The checkout process is secure with various payment options. Shipping is reliable with different options available, though costs vary. The site is accessible and offers account management features. FYE's online community is active, with a strong social media presence. While information on environmental and ethical practices is not prominently featured, the overall customer satisfaction is high, with many users likely to recommend FYE for its comprehensive entertainment offerings.

Website Usability and Design: The FYE website offers a seamless user experience with easy navigation that allows customers to quickly find what they're looking for. The visual appeal and layout of the site are engaging, with clear categories and featured products. The mobile responsiveness ensures a good shopping experience across various devices.

Product Selection and Variety: FYE boasts an extensive range of music, movies, and merchandise. The availability of exclusive items sets it apart from competitors, and the diversity of genres and formats caters to a wide audience, ensuring that there's something for everyone.

Pricing and Value for Money: Prices on FYE are competitive when compared to other retailers in the market. Customers can take advantage of sales, discounts, and promotions. The membership and loyalty programs offer additional value, making purchases more rewarding over time.

Customer Service Experience: FYE provides a positive customer service experience with various support channels, including email and phone. The return and exchange policies are clearly stated, and customer feedback and reviews are taken seriously, contributing to service improvements.

Checkout Process and Payment Options: The checkout process on FYE is straightforward, with clear steps and the option for guest checkout or account creation. Payment methods are diverse and secure, ensuring customer confidence during transactions.

Shipping and Delivery: FYE offers multiple shipping options, with costs varying based on the chosen method. Packaging quality is reliable, protecting items during transit. Delivery is timely, and tracking information is provided to monitor orders.

User Experience and Accessibility: The website is accessible, with features that facilitate account management. While specific accessibility options for users with disabilities are not detailed, the site's design appears to consider a broad user base. Language and currency options are not explicitly mentioned.

Online Community and Engagement: FYE has a robust online community with an active social media presence. Community features and forums allow for customer engagement, and exclusive content and events are available for enthusiasts and collectors.

Environmental and Ethical Practices: Information on FYE's sustainability efforts, ethical sourcing, and production practices, as well as community involvement and charity work, is not readily available on the website.

Overall Satisfaction and Recommendations: The rate of repeat customers and positive feedback suggests a high level of overall satisfaction with FYE. While specific Net Promoter Scores (NPS) are not provided, the general sentiment indicates that users are likely to recommend FYE for its comprehensive selection and quality service.

How to file a complaint about FYE?

Here is a guide on how to file a complaint with FYE on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with FYE in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with FYE. Mention key areas, transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint with FYE on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact FYE customer service

Phone numbers

+1 (877) 351-2131 +1 (866) 766-0251 More phone numbers

Website

www.fye.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with FYE?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FYE Customer Service. Initial FYE complaints should be directed to their team directly. You can find contact details for FYE above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about FYE. Discuss the issues you have had with FYE and work with their customer service team to find a resolution.