The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

FWM*LIPAPHEN / cancelled order - have not refunded and keep shipping - company phone no. on credit card is [protected]

1 United States Review updated:

I had cancelled my order for Acai Berry in March - but they shipped it anyway, and charged me $40.00, $47.13 and $47.13 on Mar. 09 and 11. I called - they gave me confirmation # 433815 and said $134.26 would be refunded. Today I received another order from them, and I called my credit card co. & they had charged me another $87.13 - I called and tried to talk to a person - got a selection to cancel the order - when I chose that selection I was told the order was already cancelled. O.K> if it is cancelled, why are they still shipping and charging me!!! They now owe me a credit of $ 221.39. I have sent back the orders they sent me both times. They have never credited me for the $134.26 and it has been a month - and now owe me a credit of $221.39 It is maddening that I cannot talk to a person. The phone number shown on my credit card bill is the only one I have and you only get 1 of 2 selections. What a way to run a business. Again the confirmation number for cancellation they gave me in the beginning (in March) was $433815.

Sort by: UpDate | Rating


  • Dp
      3rd of May, 2009
    0 Votes
    FWM*LIPAPHEN - I was billed without my permission
    Acai Berry distributed by FWM Labs, Hollywood FL
    United States
    Phone: 866-949-0138

    I ordered a free sample, and since then have received two charges on my credit card, one on 4/4/09 in the amount of $87.13, and a second on 4/20/09 in the amount of $83.18. At no time did I authorize these payments on my credit card.

  • Bu
      8th of May, 2009
    0 Votes

    Do you have any idea about the trial period? They have charged you wiith such amount since you didn't cancel within 14 days upon ordering the product. Call 866-949-0138 as soon as possible to avoid another ripoff from your account.

Post your comment