FWM*LIPAPHEN / cancelled order - have not refunded and keep shipping - company phone no. on credit card is [protected]
I had cancelled my order for Acai Berry in March - but they shipped it anyway, and charged me $40.00, $47.13 and $47.13 on Mar. 09 and 11. I called - they gave me confirmation # 433815 and said $134.26 would be refunded. Today I received another order from them, and I called my credit card co. & they had charged me another $87.13 - I called and tried to talk to a person - got a selection to cancel the order - when I chose that selection I was told the order was already cancelled. O.K> if it is cancelled, why are they still shipping and charging me!!! They now owe me a credit of $ 221.39. I have sent back the orders they sent me both times. They have never credited me for the $134.26 and it has been a month - and now owe me a credit of $221.39 It is maddening that I cannot talk to a person. The phone number shown on my credit card bill is the only one I have and you only get 1 of 2 selections. What a way to run a business. Again the confirmation number for cancellation they gave me in the beginning (in March) was $433815.