Menu

The good, the bad, and the ugly - discover what customers are saying about FWM Labs

Welcome to our customer reviews and complaints page for FWM Labs. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with FWM Labs.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used FWM Labs's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with FWM Labs, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with FWM Labs. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
K
7:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FWM Labs Scam artists

I had order acai berry online and paid for a free trail. I recieved the free trail 10 days after my order, i had forgotten that i even ordered it. Then on the 20 i was charged $87.13 when i realized it that morning i called and had them cancel the order and i even have a cancellation number and they told me it would take 2 to 3 days to put the money back into my account and i called a week later because it was not in my account and the lady told me that it was going to take another 2 to 3 days and to call back. Well i called back and when i finally get through to someone the girl hung up on me, so then i call back and get a hold to another CSR and he transfers me to a "manager" and then i get to talking to him and he hangs up on me. What is going on! What's so funny is that when the CSR transferred me to a manager a girl named Sam answered then a guy name Sam answered! All i want is my money back if they keep this up i will be filling a lawsuit!

Read full review of FWM Labs
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
11:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FWM Labs Acai Berry & Probiotic Clealnse

Acai Berry Order was not received and I cancelled. I was, however charged shipping and handling for product never received. I had also ordered Probiotic Cleanse and my account was charged $39.95. After a month of email chats with the support center, the product was finally received and it was actually mailed to me locally in Oregon. By this time I had given up on the item ever arriving and/or getting my account credited. I didn't bother to return the Probiotic Clelanse and having figured out that the company was not trustworthy, I saw no point in spending more money to send it back. I tried the pills but the result was very negative and painful as I had stomach pains so bad that I had to take to my bed. Please do what you can to keep others from falling for the "free trial" advertisements of these items. I don't want anyone else to be taken in. The run around I got from this company's support center for about 4 weeks was unbelievable. At least this taught me a lesson. Thank you I live in Portland, OR. My email is: m.[protected]@yahoo.com

Read full review of FWM Labs
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
10:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FWM Labs unauthorized charges

On 6/29/09, I went on line and read what I thought was testimonials from people in my town raving about Acai berry detox and Colon Cleanser. So I called for the free trial bottles and was responsible for only 99 cents for the Acai Berry detox and $4.95 for the colon cleanser. When the company called to verify my order, I said that I had ordered it and was waiting for them to arrive. Two days later, I went online to do my banking and noticed that I had been charged $39.95 for Lifecleanse, something I new nothing about, and had certainly not order or authorized anyone to debit my account for this amount. I used the customer service number and did get a representative on the phone and she gave me instructions about how to return and get a refund on the product I had been charged for. I did receive the product, and put the RMA(authorization code) on the package, just as I was told. All I had to do now was wait for my refund. Yesterday, July 16th, I was checking my bank account, and noticed another charge for $83.95 from a web site (Eatdieting.com). When I went to the website to see what this was about and who to contact, it said that it was a part 2 of a Acai Berry Program. Thinking this was part of the original trial I had ordered, I contacted the customer service representative and she said that I had canceled all orders and this was not part of their program. So I asked to speak to her supervisor and he basically told me the same thing. I figured I had gotten scammed and figured I would just have to put up with the loss. But while I had him on the phone, I asked about the refund I was told I would receive from the Lifecleanse that I had returned, and was told that because I had "Refused" the package (even though I had followed the customer service reps instructions and put the RMA number on the package) I would not get a refund because the company would not process a package. I would have had to open the package and then re-wrapped the bottle and then put the RMA number on the package and paid postage to return it, then they would have received my package and have given me my money back. I was outraged and asked for his name and his employee ID number so that I could contact my lawyer with this information and he gave it all to me. Well, low and behold, 2 hours later, I get this e-mail and it says that a refund for the $39.95 has been issued and should show up in my account in 5 to 7 business days. The e-mail also had this website for me to contact with any other concerns. My concern is, I am wondering if I will receive my first refund, could I possibly receive the $83.95, especially since have not even received any product for this amount of money. From reading other complaints, I realize that I need to contact the BBB in my state and once I have this complaint filed, maybe I have a chance to get all my money back from these scam artists. I would appreciate any help you can give me and would be grateful to get my hard earned money back.

Read full review of FWM Labs and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
P
P
paula
Houston, US
Apr 20, 2009 12:31 pm EDT

I discovered unauthorized charges to my account called my bank filled fraud charges had to cancel credit card. called fwm labs twice their supervisor hung up on me and refused to give me a refund even after explaining that theses were fraudulent charges over $300. SOEMONE HAS GOT TO STOP THIS COMPANY! Where are you Obama!

R
R
RUDOLFO
, PH
Jul 22, 2009 7:15 pm EDT

Guys just a tip, this is just a marketing strategy.. since this is a on line transaction there are terms and conditions that they follow and even refund and exchange policies. But there's a advantage for you, sign up for an account and then cancel the subscription right away after signing up. Then the product will be free for a month supply just pay shipping and handling fee of the product. just make sure you cancel your account within 15days from the day you sign up the account. It would be a little bit hard to connect to their customer support hotline because they are receiving a lot of calls everyday. I used to work as a customer service representative with this company. But I already resigned month ago. so my advice is keep on signing up and get a lot of product, you can even sell them if you want to.. there are few people who make money by doing this.. haha good luck guys..

A
A
AVasquez
West Hartford, US
Jul 20, 2009 11:11 pm EDT

Seems like you've gone through a lot since signing up for a free trial of acai berry detox. Hope my suggestion would help. When I tried to stop these orders, I called [protected]. It took me awhile but I never gave up. On my third try, I talked to an operator who made sure my account was inactivated.

J
J
Jordanp
Hilo, US
Jul 18, 2009 2:23 pm EDT

With in the past 3 days they took out 4 transactions from my acct. two for $1.68 and two for $83.95...I filed disputs with my bank to get the money back.

M
M
Mad123
Denver, US
Jul 16, 2009 11:08 pm EDT

oh i forgot to mention, , it looks like when this company gets in real hot water, they take down the website, and creat yet another one, same product just a different name.. and also if you tell the cc # or bank to block a certain amount, they just try to take out a different amount and use credit vs debit or vice versa. ..

M
M
Mad123
Denver, US
Jul 16, 2009 11:06 pm EDT

contact BBB for all refunds, it will be a mircle if this company gives you a dime back on your cc # ... I advise to cancel your cc # and try to get another one, this company will continue to take money from your account, it doesnt matter if its today, tommorrow, or weeks from now.

B
B
bobtheman
, US
Jul 16, 2009 10:59 pm EDT

Just contact your bank and dispute the charge.

D
D
dexter ross
Troy, US
Apr 27, 2009 11:29 pm EDT

You didn't mention on your report what went through when you ordered Avai Berry products online. It is usual among consumers to miss canceling their orders within the trial perio which leads them to pay additional amounts. To stop this as soon as possible, call [protected]. They won't hung up on you on this helpline.

ComplaintsBoard
H
3:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FWM Labs Reservatrol Ultra

DITTO to all the other complaints. Identical unauthorized charges. Per Citycards, have a number complaints. Apparently, the small print after ordering the "FREE" sample, shows that they will charge if order is not canceled within 5 days. Cancel and get cancellation number then call your card company IMMEDIATELY and have them stop payment! Let's all write to the Attorney General of our state. How come the US gov. has not stopped this abuse? Let them know.Where are all the attorneys how normally jump on every case that might bring the $$$$?
H.R.Otto

Read full review of FWM Labs and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
ricky barrera
Kansas City, US
Jun 09, 2009 11:34 pm EDT

Before going to the Attorney General, why not make a call to fwm? The no.is [protected]. I used to be an acai berry customer. The helpline I gave is authentic. Friendly operators on the line.

ComplaintsBoard
D
9:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FWM Labs Acai Berry Detox capsules

I ordered acai berry detox capsules from FWM Labs from an ad on the internet and was only supposed to pay $2.00 for shipping. No where did I see a contract obligating me to accept further orders. When I received my credit card statement there was a charge on there from FWM for $87.13. I reluctantly paid for this but on 5/5/09 I received another bottle of the capsules. I immediately called the company and they said I could cancel my subscription but to call back in two or three days to see if it had gotten through and if I could be reimbursed for the latest shipment. I will do this but have my doubts whether I will be able to get any satisfaction let alone a refund. After reading of so many complaints against this company it really scares me that I will continue to be billed for this on a monthly basis. What can a person do? It sounds like a lot of us are in the same boat here. This lab should be shut down. By the way, I took one of the capsules and it made me sick! Dolores Pruett

Read full review of FWM Labs and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
A
A
A. mom
Chickasha, US
May 29, 2009 10:09 am EDT

I agree with Josie, this company is a scam! I tried calling for days after they stuck me for 139.97 on my card! Of course nobody answered, but you could hear plenty of horrible, broken, garbled music. Funny how after the 10 day trial to freely cancel period was over, they picked up the phone. Seems I am stuck till July! Do Not Get Involved with this Co.
I think they are working out of a tool shed or a garage.

J
J
Josie
Davie, US
May 26, 2009 11:56 pm EDT

By the way I have to disagree the product does not make you sick unless you do not follow the directions which a lot of us don't because we jump the gun in trying something new. FDA would not allow it on the market.

A
A
Antwan Humphrey
Town and Country, US
May 13, 2009 2:09 am EDT

Don't get too affected by the posts made by other people because their still solution to your problem. All you need to do is call [protected]; tell the representative that you want your subscription to be canceled. Don't forget to get your confimation no. Believe me about this, I was also an acai berry subscriber before.

ComplaintsBoard
D
11:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FWM Labs Fraud

i was looking up my bank account online and noticed there were charges on my bank account that i did not authorize. i had contacted this company and was told that someone had used my debit card information to purchase an online item. i had never heard of this company before. i had also told them about the other two charges on my account that they say were for shipping and handling and they say they will not refund my account for those two charges. i was wondering if there is anything i can do about that and who should i contact.

please contact me if there is anything that you know of that i may be able to do about it. i had already contacted my bank as well and they are looking into it. what else can i do?

please call me or email me with any information that may be helpful.

thank you.

phone #: [protected]
email: [protected]@yahoo.com

thank you agian

martha

Read full review of FWM Labs and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
A
A
annpan
Birmingham, US
Jan 05, 2009 1:51 pm EST

I too got suckered into this scam. I ordered the 2 free trial bottles at $3.95 each. I received only one bottle but my account was debited twice, plus two additional international service charges of $.12 each. Today, 1-5-09, I checked my bank account and found two $87.13 charges. I called [protected] and after about 5 minutes of holding, I talked with someone named Kyle who said that he would cancel the subscription (was not aware of any subscription) and take the two $87.13 charges from my account. He tried to rush me off the phone without giving me a confirmation number, so I asked for it. I hope this takes care of the problem and I will be watching my account carefully for any additional charges.

J
J
Joelle
Sebastopol, US
Jan 31, 2009 5:00 pm EST

I, too, was scammed when I ordered Acai. I phoned BofA who told me that I had to wait 30 days after I "refused" the last shipment. I exlained that I could not get through to FWM via email, phone or website, but BofA had a site; www.myorderhelp.com. I went to the site and cancelled my memebership. We'll see if this works.

D
D
daniel daniel
Tulsa, US
Apr 23, 2009 1:38 am EDT

Please keep your credit card information confidential. Always. Have you made any purchases in the internet before? There is a possibility that someone stole your credit card number and used for their own spending. Anyway, contact again FWM at this no. [protected]). Make it clear to them that you didn't order for their product first of all.

ComplaintsBoard
S
1:13 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FWM Labs Acai

I am hoping to provide some assistance with regards to this scam. I too have been a victim of this company and am still in the process of fixing the whole mess. FWM is a very bad thing.

I ordered a trial of ACAIBURN from the website (acaiburn.com) and received a order confirmation via email.
Few days later, received an envelope with NOTHING in it except for a bottle that now says Acai Berry Detox. For starters, this is not the bottle i saw on the site and the wrong name and was billed with all the multiple charges including foreign transaction fees within 2 days of receiving the trial stuff. I called the Acai burn company and got someone right away but they said, they have not shipped me anything yet because of address issues and when i checked the order cofm, it had the wrong address and then a rep said that i was not the first and they found out from their IT that their system was being tapped into and it automatically overrides into FMW when you order. FWM is so sneaky that they actually modify the address( i confirmed this because i saved my initial order request and everything was correct)on Acai burn and keep the correct address for themselves.
I called my bank immediately and i dealt with claims department.
Here's is what you have to do especially for WAMU customers
Call your bank( for WAMU [protected]

Read full review of FWM Labs
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
10:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

THIS COMPANY IS FULL OF SCAM ARTISTS! They have tons of products, I ordered the Acai Elite, and was ripped off continually month after month when I was not able to cancel my product. I could NEVER get in touch with their customer service. They are commonly known as FWM Labs or FWM Laboratories, but FWM i found out stands for Firewater Media. Fullfillment...

Read full review of FWM Labs and 23 comments

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.