The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

FWM Laboratories / fraud

1 Hollywood, FL, United States Review updated:

These people stole my money. They charged me for a product I didn't even order and then gave me the runaround for 3 months to get me past a supposed 90 day dispute time so I couldn't get my money back. These people are thieves and I hope they have a hard time sleeping at night. What goes around comes around.

Sort by: UpDate | Rating

Comments

  • To
      9th of Dec, 2008
    0 Votes

    ORDERED ONLY FREE TRAIL AND THEY CHARGED MY ACCOUNT LATER FOR OVER THIRTY DOLLARS. THE FREE TRAIL WAS ONLY ABOUT FOUR DOLLARS.

  • St
      9th of Dec, 2008
    0 Votes

    I had ordered the same company was charged the $3.95 s/h. Wasn't what I thought I ordered. I called 1-866-949-0138, it takes a while to get into it. Sometimes it said that the number was disconected, called a couple more times and got ahold of some one from FWM Labratories. The canlced my number and told me to keep the free trial. (I also cancled my debit card I used just incase) hope this helps

  • Hu
      9th of Dec, 2008
    0 Votes

    I order the same thing and they charge my account for s/h and than 3 weeks later they charged it for $87.13. Thanks to conner I was able to reach someone . They said they would send an e-mail about the charge. I have asked to speak to someone higher up and have been on hold for about 20mins.

  • Ma
      11th of Dec, 2008
    0 Votes

    I have the same problem as everyone else above. I got my trail offer. Called to cancel it and was then charged 87.13. I just spoke with Andi Clark at FWM Labs (866-949-0138) who told me that my account was never cancelled (what a surprise). When I told her this was my 4th call to get my refund she apologized and told me I would get an e-mail from billing. I was told I would get an e-mail from billing 4 times - I never got an e-mail.

    After getting quite angry with this young woman who I could hardly understand, she gave me a cancellation number which no other operator gave to me and told me I would be getting an e-mail from billing. I wonder how long it will take to get an e-mail from billing. I have notified my bank about the problem they told me to deal directly with the company before they would get involved.

    Beware - there is something very wrong with this company. I asked her what state she was in and she told me that information could not be provided to me. My guess another country since I could barely understand her.

    If I don't get a refund soon - I will lodge a company with the Better Business Bureau and the Attorney General's office in New York. I want my money back! This is a HUGE SCAM!

  • Su
      11th of Dec, 2008
    0 Votes

    I could use some advise. I purchased a free trial of Acai Berry All Natural Cleanse for the cost of shipping. I just received it last week, and today I had a 87.00 charge on my debit card. The bottle came in a small yellow mailer envelope with no paperwork what so ever. I have no way to contact them for a refund because the only number I have to reach them was on my bank account statement which is 1-866-870-0692. Everytime I call the number, I get a message that says the mail box is full and can not take messages at this time. I don't know what to do and I would almost bet that I have another shipment on the way. The bottle was manufactured at FWM Laboratories in Hollywood, FL. but my bank statement said the company was out of GA. The band was only able to give me a street address for the company but no city or zip.

  • Te
      22nd of Dec, 2008
    0 Votes

    I was hit the same way. Has anyone been hit twice? Let me know when you need backup for the BBB complaint I would be glad to assist. This is illegal for a reason and they should pay us all back.

  • Te
      22nd of Dec, 2008
    0 Votes

    I called 866-949-0138 this is the # that hit my bank account. I called and they said they are Bottom Two Investments 5920 K Ave, Plano TX 75004 and this is not their product. That was her script to read. They are having a lot of phone calls and they are told to say, "I am sorry but this is not our product." I know to some $87.13 is not very much but to some its a lot and we need to do something.

  • Lo
      22nd of Dec, 2008
    0 Votes

    I ordered Life Cleanse online and when I tried to call for a return authorization, there is no one there to answer the phones no matter when I called.

  • Kj
      30th of Dec, 2008
    +1 Votes

    12/30 Unfortunately I did not read this before I ordered the "free samples" from this company but I did read it before I was charged the $87.00. I called 1-866-949-0138 at 8:29am (eastern time zone). A woman named Sandy picked up at 8:36am. I stated that I had read several complaints on the BBB website about consumers being charged additional fees for the "free samples" and I wanted to make sure that did not happen to me. I told her I had not opened the bottles and would be happy to send those back. She asked me my name and then put me on hold. She came back on the line at 8:41am and stated that my "subscription had been cancelled".
    I also called my credit card and they said if I am charged I can dispute the charges and during the dispute will not be responsible for the charge. I will check my card daily and make see if the phone call worked.
    I hope this helps someone.

  • Sh
      5th of Jan, 2009
    0 Votes

    I called 1-866-949-0138. They canceled future orders with no problem.

  • Ja
      5th of Jan, 2009
    0 Votes

    I was ripped off by FWM Laboratories. They charged me $87 for a trial bottle of Acaiberry. HAS ANYONE DONE ANYTHING ABOUT THIS?

  • Mi
      6th of Jan, 2009
    +1 Votes

    HERE IS THE COMPLAINT I FILED WITH THE BBB REGARDING THIS COMPANY:


    I RECEIVED AND PAID $3.95 FOR A "FREE" TRIAL OF ACAI BERRY FROM THE WEBSITE WWW.MYOWNDIET.COM. I THEN CANCELLED THE ACCOUNT. ON DECEMBER 10TH AND 29TH OF 2008, THIS COMPANY CHARGED MY VISA CARD $87.13. I HAVE CALLED ON FOUR OCCASIONS AND HAVE THE CONFIRMATION NUMBERS FROM THOSE CONVERSATIONS. THEY HAVE PROMISED A REFUND AND A CONFIRMATION EMAIL AND NEVER HAVE BEEN DELIVERED. THIS IS A BIG SCAM---ON COMPLAINTSBOARD.COM NUMEROUS PEOPLE HAVE BEEN CHARGED IN THIS SAME FRAUDULENT MANNER. THESE PEOPLE NEED TO BE SHUT DOWN. I AM HAPPY TO HELP IN ANY WAY I
    CAN.

    AS A SIDE NOTE-- I JUST SPOKE WITH ANOTHER REPRESENTATIVE (KATE MONTGOMERY) WHO SAID NO CHARGES ARE SHOWING UP IN THEIR DATABASE OTHER THAN THE $3.95 AND TOLD ME TO LOG ON TO LIPAPHEN.COM FOR REFUND INSTRUCTIONS.THE REPRESENTATIVE ALSO SAID THERE ARE MANY PHONE CALLS LIKE THIS DURING THE DAY AND THAT HER AND HER SUPERIOR'S JOB IS TO FIELD THESE TYPES OF PHONE CALLS. SHE SUGGESTED I MAKE A REPORT TO THE BBBTHEIR PHONE SYSTEM AUTOMATICALLY CUTS YOU OFF AFTER 14 MINUTES- PER THE REPRESENTATIVE.

    HERE IS THE CONTACT INFORMATION I HAVE:

    INITIAL WEBSITE: MYOWNDIET.COM

    ALTERNATIVE WEBSITE AND CONTACT INFORMATION: WWW.ACAIBERRYDETOX.COM
    Lipaphen-RX
    2495 Stirling Rd #20
    Fort Lauderdale, FL 33312
    Tel: 954-699-0814

    ALTERNATIVE CONTACT INFORMATION FROM SAME WEBSITE:

    FWM Laboratories, Inc.
    2040 NE 163rd St #305
    North Miami Beach, FL 33162
    Tel: 1-866-949-0138

    DOMAIN HOLDER INFORMATION:

    Moniker, Privacy Services
    Moniker Privacy Services
    20 SW 27th Ave.
    Suite 201
    Pompano Beach
    FL
    33069
    US
    Phone: +1.9549848445
    Fax: +1.9549699155

  • Ca
      10th of Jan, 2009
    +1 Votes

    I received my trial bottle of AcaiBurn and was charged $4.95 for shipping and handling, as agreed. The amount was deducted from my debit card on 1/2/09. On 1/509, a bottle of Acai Detox arrived and my debit card was again charged for an unauthorized $3.95, plus ten cents for "foreign transaction fee, " since this product apparently came from Canada. The return address on the second bottle was FWM Laboratories in Fort Lauderdale, Florida. Fortunately for me, I found the website containing complaints about this company and immediately contacted them by e-mail and drove to the bank to cancel my bank account so no further charges can be processed. I think Drs. Oz and Perricone need to know that their ames are being used by these scam artists. The paperwork that accompanied the AcaiBurn did not provide an address where product could be returned, but, instead, gave a phone number where you could get the return information. Somehow, this seems very WRONG. Hopefully, this is the end of acai berries for me and a lesson not to order from the Internet unless you know the company. And that lesson only cost me $3.95. Not too bad in this day and age.

  • Pa
      12th of Jan, 2009
    0 Votes

    Yes, I did something, I reported them to the Better Business Bureau of southeast florida. My product went under the name total cleanse and it was joined with the acai berry product. They are changing names and then they are making it impossible to cancel because the numbers are bogus for "a while" then, all of a sudden after the "free trial" has expired, the one number that was on my credit card last month, now it suddenly works.Try this number, its probably the same bunch. 888-445-7436. My friend just received her bottles today, I told her to try to call the number that she had access to and she couldn't get anyone, that # was 866-949-0138. Guess where the customer service agent that I finally got hold of was located... the Phillipines, go figure... call and report them with BBB and warn everyone you know. I was told that they would cancel my order, but that they would put in a "request" for a refund... I don't know if I will get the $163.63 refunded or not, but I will keep pursuing with BBB until they stop them. So file your complaint and the more that are filed maybe the faster we can get our money back and stop them! Thanks, Paige

  • Pa
      12th of Jan, 2009
    0 Votes

    call 888-445-7436 hurry you may get them before they change the number also report them to better business bureau

  • Tj
      14th of Jan, 2009
    +1 Votes

    I also purchased the free trial of the Acaiberry product and was charged the full amount of $87.13 in addition to the original trial fee. I called the number included in the envelope but received a voice mail which said they were not taking calls from private numbers. I then called the number for Lipaphen-RX (954-699-0814) and actually was able to talk to a representative after waiting several minutes on hold. She canceled my subscription and said they would send me an email concerning getting a refund. It remains to be seen if I receive that email.

  • Te
      14th of Jan, 2009
    0 Votes

    They did it to me too, however, they charged my debit card 174.26, what do we do about this????????????????

  • De
      15th of Jan, 2009
    0 Votes

    So i just recieved my products and recieved i think like 7 or 8 bottles and i only was expecting 2. I called the number and spoke to shawn and he said i had 14 days to cancell product and that that is why they charged me 87.13 on two creditcards. So can someone pls help me to see if im getting scamed.

  • Ca
      18th of Jan, 2009
    0 Votes

    I ordered free sample of Acai Berry Detox online and was charged $3.95 shipping and handling charge later another fee of .18 cents. I received a full bottle a month later. To my dismay today I found an $87.13 charge on my bank account pluse another charge of $2.73 for a foreign currency exchange. I called the company and insisted on speaking to a supervisor was placed on hold for over an hour and line disconnected. I called back and was told I would be emailed within 24-48 hours. I don't expect that to happen. Now I have to change my account to prevent them from making other unauthorized charges. How stupid was I for not researching this company first! Never again will I order anything on line. You can bet I've learned a good lesson here and wish I could prevent this company from doing this to other unsuspecting people.

  • Am
      20th of Jan, 2009
    0 Votes

    Signed up for free trial, was charged $78.00 AFTER sending a certified letter to the company stating I did not authorize any charges.

Post your comment