FWM Laboratories review: unauthorized charges and fraud 647

Oh dear. I wish I wouldve found this website before I ordered the product! I made my order on 06/11/2009. I received the order 06/15/2009. I barely got to trying it and noticed today a pending charge for 06/28/2009 for $87.13. I immediately called the number listed on my bank account and canceled through the automated system... I then called back and waited for a respresentative--who told me---that since it has been past the 15 day trial period...they charged me $87.13. I explained that it hasnt even been 15 days! (its been 14 from the day I ordered the product). She explained that she was just following the company's terms and conditions. I told her---it had NOT been 15 days! I dont want the $87.13 to charge to my account! I even asked where I send it back...she told me the product was mine to keep since I paid the $87.13! OMG! This is horrible!

NEVER AGAIN!

Consumers beware. There's no such thing as 'free' these days. It's either you pay a very small amount or you'll pay for the amount later on. FWM has another helpline: [protected]. Don't waste time. Call now and cut your subscription.

I was ripped off by this company. Two amount of $87.13 & $78.53 were taken from my bank account when I DID NOT even order or recieve any of their products! Now my utilites are about to be shut off and they are still telling me to call back in 3 days for an update on my refund. BULLCRAP. It sure didn't take them that long to STEAL the money from my acct. Why so long to put it back! They wouldn't even give me their address when I asked for it. They said they were not allowed to give it out...OMG, these theives need to be stopped !

Thanks for the number but when I try it from the UK its says its not free thats ok but then its says they can not take the call and cut me off

Rachel Ray and Oprah DID NOT back such a horrible company

Those where just false statements made by CPA affiliate on their fake blogs.

Illinois Attorney General Lisa Madigan's office is investigating so anyone who has been caught by this should contact her office:
http://www.illinoisattorneygeneral.gov/about/email_consumers.jsp

Be sure to include the web address of any websites promoting this fraud.

I have even tried to write negative remarks on people's website about them, but your post gets read and approved before it's posted. That doesn't work either. I have finally gave up. I hope someone gets somewhere with this company because they are pathetic. I wonder why Racehl Ray and Oprah back such a horrible company.

The question now is: did you cancel within the given trial period? If not, that's what causing the charges on your account. But not too late, call [protected]. That's the help line. They'll most probably cancel your orders. Just make sure to call.

I think your daughter is calling the wrong no. [protected]? Not the real help line. I've got the authentic no. It's [protected]. I've been also calling this company after they ripped off dollars off my account. So far, I'm done with it.

Better call [protected]. I used this help line just a month ago to stop them from sending me this product. And a word of advice, seek first the opinion of your doctor when trying out weightloss pills. Make sure it'll will work with your other medications.

i had the same problem with this company they did the same thing to me.everyone i talked to several different reps they sounded like they were foreighn this company may have out sourced there call center this is the # i called [protected] all they did was give me the run around about my refund for product that i never orderd.also if u are going to mail anything back.this is the url for them myordersupport.com/refunds.aspx.DONOT mail it to the address listed online it is invalid (FWM LABORATORIES LIPAPHEN-RX, 2040 NE 163RD ST, SUITE305, NORT MIAMI BEACH FLORIDA, 33162.I VERIFIED WITH THE USPS.ITEM WILL NEVER GET DELIVERD AND WILL BE SITTING IN A FLORIDA POST OFFICE .AND IT WILL TAKE FOREVER TO GET THE PACKAGE BACK.the address that i was given by rep is FWM LOBORATORIES REFUNDS 300 GREEN ST., HOLLYWOOD, FLORIDA, 33020 i would verify if i were you with the usps service a 1-800-ASK-USPS if you mail throught them.also you can report this to the better buissness buro.i did.i hope this info helps you.

To clear things out better call [protected]. The real fwm helpline. No frill, no hassle. Real help from real persons. I have proof. I have been trying out different nos.weeks ago and finally canceled my subscription of acai berry products.

Call [protected]. I've been through this horrible mess and I was also wanted to speak to a real person. I called the same no. I talked to a supervisor and cleared my name in just a week. No more products coming on my doorstep.

Placed an order for reservatrol "free trial", received the bottle of pills quickly followed by a call from my credit card company fraud unit stating this company had charged my account one day for $ 87.13 and again the next day for the same amount. When I called the company to complain they stated I was required to notify them within 15 days for they would charge me the full amount...which is not true and certainly isn't the meaning of a "free trial"...and denied they had charged me two days in a row. Big RIP OFF ! ! !

I have done my due diligence and fulfilled my obligation to this company, complied with the Terms and Conditions that were posted on the internet site and they continue to bill my credit card company.

sent for the free trial of both products which were to cost me £3.95 p/p. one product received and my bank account had been debited £100+ As a single parent I am angry that I have been sucked into this scam. what can be dome to stop this happening to countless others

This company is a big scam...they stealing. It happened to me also. I ordered the product back in May 20th, expecting the product by the 23th...one that never received. As you know, when you first order they are supposed charge you only $3.95 S&H...but they don't they charge my card twice $2.01 and $2.06 (not a big difference but still), on May 31, (not even 14-day trial) they charged my account $87.13. I called my bank on June 1st to disputed the transaction, which is under investigation, and my bank gave me the phone number on the transaction, called the number [protected], an agent answered and promised me a refund within 3 business days but never got it, called back on the 6th and another agent came with the same story. I called once more on the 10th and spoke to a supervisor and he told me he would process my refund, I finally received an email stating the my refund was processed and it should be in my account within 5-7 business days. Hopefully! DO NOT LET THEM STEAL YOUR MONEY FIGHT AND OF COURSE DO NOT DEAL WITH THEM ANY MORE...I learned my lesson the hard way.

Try calling [protected]. That is their #, they called me twice and it is on my called ID.

I made the mistake and ordered the "free" sample. After doing so I checked the Better Business Bureau website and saw they got an "F" rating and nearly 3, 000 complaints! I cancelled my order with them within 5 minutes and after sleeping on it I cancelled my credit card due to the horror stories out there regarding this company.

They called me twice since, I called them back and a person answers the phone, the # is [protected].

I checked by credit card on line and they did charge me $3.95 so far. I'll keep you posted if they charge any more. As of today I have not received anything from them.

I hope the phone # can help someone.

I couldn't agree with you more and filed a claim with Wells Fargo's Fraud Division. I was charged for one product ( twice) and then another product I never received!
Didn't check my statement b/c of hand surgery, but it's a huge issue.
I am out more than $400.00!
Had my account number changed!
Terrible!
Please warn your friends!

Thank you so much - to the posters who said to contact their own credit card company! I just got off the phone with Visa, and I may have a resolution.

I've been fighting FWM for months! I'm furious with myself that I fell for this baloney. I thought it would be okay since it was endorsed by Oprah! Live and learn.

I'm going to file a complaint with the Illinois Attorney General.

Good luck everyone!

Possible Class Action Suit against FWM Laboratories?

See:

http://www.midwestsportsfans.com/2009/03/oprah-acai-berry-scam-hoax-rachael-ray-dr-oz-brad-pitt-angelina-jolie/#comments

(last comment on post)

or http://www.kuvinlaw.com/Contact.html

Sorry to hear about your bad experience with this company. I want to share to you this no.[protected]). I'm also a victim myself. I called the no.just yesterday and I was not put on hold. The representative assisted me very well.

I JUST HAD MY DEALING WITH THIS COMPANY, AND DID MY RESEARCH AND DISCOVERD THIS WEBSITE, I TOLD THE COMPANY THAT I WILL BE FILING COMPLAINT WITH THE BBB, AND THAT I WILL NOTIFY THE NEWS STATION ABOUT THE FRAUD. MAYBE 60 MINUTES CAN DO AN UNDERCOVER INVESTIGATION. I CONTACTED MY BANK AND CLOSED MY CARD. I NOTIFY THE COMPANY OF MY PLANS, TO PUT A STOP TO THIS, AND HOPE THAT THERE COMPANY GETS SHUT DOWN.

I don't know about you guys, but I read everything when I sign up for stuff on the internet, which I started doing after trying out free credit report which no one ever complains about, but they have things in their "fine print" saying that you are going to be charged. Every company on the internet has terms of their order and in most cases for a "free trial" where you pay shipping it is because they are enrolling you into an auto shipment program just like proactive, which I haven't ever seen a complaint on. At any rate, I signed up for the trial because I wanted to try the new fad, and after I read through their terms to get the phone number (not in fine print) I called and cancelled any future charges, and have not had any further billings or problems with this company at all. If you would learn how to read you wouldn't feel like you were taken advantage of or feel that a company has scammed you. You should all be ashamed for not taking responsibility for your own actions.

Awesome letter Hunter!

I agree with everyone. I ordered the sample (Acai Berry) in December and received an EMPTY 6x10 envelope. Someone opened the envelope and helped themselves to the product. I called and cancelled the shipments once I say the first $87.13 charge in January. Of course they charged me another $87.13 in February. Still never received anything for FWM Laboratories. I called to get credit and was told that I would receive an email stating that my refund was being processed. I did not receive any emails from them. I called again today, June 3rd and was told the same as before. The couldn't tell me if they were going to credit me the full amount of $174.26. Very angry I called my credit card company. They were able to credit the full amount. The card company will turn around and charge back the merchant...FWM Laboratories! HA! Don't know why I didn't call them earlier. Call your banks or card companies and see what they can do. Do it now as most only have 120 days to do this. I am sure they charge back merchants everyday. What a scam...total FRAUD! Good Luck Everyone! :)

Hello,
I ordered the sample bottle of the Acai product back in December. I received an EMPTY envelope from them. It looks as though someone openned the envelope and took the product. I was charged in both January and February $87.13 totally $174.26. Once I realized what was going on I called and they did cancel any future charges but I HAVE NOT received a credit on my card for $174.26. I called again and the manager told me that he has sent a ticket to the refund department and he couldn't guarantee how much they would credit me. What a scam! FRAUD, FRAUD, FRAUD! I will continue to call until I get my money back.

For all of you, here is a sample letter that you can edit to your liking:

Subject Line on your email: A story well worth investigating

To the Dateline Team,

On behalf of thousands of Americans, I hope your team will do an investigative report on a company that has multiple websites and is ripping thousands of Americans off.

Here is my story: It all began when I saw a small ad on my Comcast homepage featuring Dr. Oz, mentioning your show and 60 Minutes. It was an ad for Resveratrol. It offered a free 30-day supply for $3.95. Finally, I gave in and ordered it, placing the order on my debit card on 5/20/09. I was charged $1.95 and $2.95 on 5/26 and then--surprisingly--the bank issued two .06cent "International Transaction Fees". I immediately called the companys' customer service number--of which they have many and on many websites--and cancelled my order. The company, I discovered is known as FWM Laboratories and cancelled my order. They INSISTED that they were based in Florida. I should right then and there also have cancelled my debit card.

It gets much worse. On 5.26.09, I was charged another unauthorized fee of $49.95 from a company called Biolabs, supposedly in Carson City, NV (I also discovered this through yet another customer service line). I googled FWM Laboratories and found 11 pages of complaints! I called both corporate numbers and both are no longer in service. They are now operating out of the country...hence the two .06cent charges initiated by my bank.

On the initial order, it asked whether they could include a FREE sample of a skin creme (this is where Biolabs comes in evidently). There was a 14 day cancellation window for the Resveratrol, but I had NO IDEA about this skin creme, which I have not received as of today. I called them three times yesterday and demanded a credit. They gave me the run-around, stating that they will "escalate" the refund to their "Refund Department" (yeah, right...please read the many complaints). I finally got an RMA # to return the skin creme once it comes, but their reasoning was that there was also a 14-day cancellation on the skin crème—which has conveniently passed! This company is a scam company and is ripping people off left and right.

I personally find your show to be the best and most thorough when it comes to investigations. You are real reporters, and there are not many left, who dig deep and get answers and help people.

This company is now located out of the country (could be in the Phillipines). Perhaps the FL. Attorney General's Office--where I filed a complaint, in addition to NJ's Atty. General--cannot even prosecute these thieves. PLEASE, ON BEHALF OF MANY AMERICANS WHO HAVE BEEN RIPPED OFF REPEATEDLY, DO A PIECE ON THIS. Resveratrol can be obtained through various websites, but whichever website I go to, when I hit "contact us" and call the number, it is (guess what?) FWM Laboratories. I believe it is one company that is manufacturing this product along with Acai Berry and other products, and who knows what is in the products? Perhaps your show could have the product analyzed and do some research into this company and also contact the FL. Attorney General's Office. Many people have been ripped off...we desperately need your help. Here is the companys’ address and phone number that is listed on one website: FWM Laboratories; 2495 Stirling Road #20;Fort Lauderdale, Florida, 33312; United States; Phone: [protected] and [protected]. Additionally, here are the various customer service numbers: [protected]; [protected]; [protected], and [protected] (supposedly, this is Biolabs Skincare at 1802 N. Carson St.; Carson City, NV 89701).

Thank you kindly for your consideration and time.

your name and address and phone number

now i am worried. i got charged and as of yet i have not received the product. i too was told i was not charged but my account became overdrawn because of $87.13. i dont want to have to cancel my bank account, i have too mave legitamate bank drafts coming out.

This is an outrageous company. The same experience happened to me whereby I ordered their product on a trial basis, and called in to cancel 13 times over a 12 day period. You are put on hold and the music keeps playing. The number provided for their headquearters in Fort Lauderdale no loner works.

I am reporting this to the AG's office in Florida, all the credit card companies, 60 minutes and wherever they have advertised. I consider this company an absolute scam.

To the probably now thousands of people who have "supposedly" ordered the 99 cent one time free trial of Reservatrol Ultra and are finding themselves being charged the amount in the below paragraph and read that it was just a one month trial bottle for 99 cents.

I also ordered it and printed out my receipt where there was no information regarding a charge of $87.13 being charged to my account after 15 days of receiving the product. Nor was the information available when I ordered it.

TODAY the same company deducted a charge of $19.95 for a protection plan. When I called them all the representative wanted was my debit information.

FIRST OF ALL TO ANY ONE WHO IS READING THIS! PLEASE CALL AND CANCEL YOUR CREDIT CARD IMMEDIATELY OR YOUR DEBIT CARD IMMEDIATELY AND HAVE A NEW ONE ISSUED WITH A DIFFERENT NUMBER.

I am with Bank of America. Once both charegs have gone from PENDING to POSTING there is an "unauthorized charge" direct line to call. If you are with Bank of American the phone number is: [protected]. Wait for the cue and press 2. Tell the representative it is regarding an unauthorized charge.

Tell them the unauthorized charges are with FWM Laboratories Company in Florida. The representatives with B/A are very nice.

ANOTHER IMPORTANT NOTE: If anyone out there is in a political position to get an attorney to help all of us please contact she/he.

Besides my own situation which is that I am 59 and on disability I suspect because of such national coverage with Dr. Oz, possibly Oprah, etc. that this is hitting the pocket books of many who do not have the money and are being charged.

THIS IS A VERY THOUGHT OUT SCAM THAT IS MANIPULATING SO MANY PEOPLE.

I hope and trust this will help all of us. I began by saying thousands have been affected. But because of the national media promoting this specific form of Reservatrol (or Resveratrol), it may be affecting millions of people.

I order my Resveratrol online from Doctor's Trust. Type in Resveratrol and order the bottle on the far right side of the page. The picture of the bottle is enlarged and made by a company called: Puritan's Pride.

This is what I was taking before the SCAM with FWM Laboratories. I only ordered the one month 99 cent trial bottle to see if it made more difference. Doctor's Trust is a reputable company and their products are reliable.

Immediately cancel the card used to place the order for your "FREE" supplement and place any additional charges "in dispute" charging FRAUD.

The call center is in the Philippines hence the individuals who answer your call ( if you can get them to answer!) are completely clueless as to what is really going on with their "employer." Initially they will placate you. By your third call they become caustic.

Call them every day (place the phone on speaker and get about your other business; do not let them frustrate you) and inform them of the fraudulent activities their "employer" has perpetrated upon so many innocent people.

You will need an RMA # in order to return the ReservatrolULTRA. The call center will tell you that it takes 3-5 days for you to receive that number and the address you will need to use for the return. They will NOT send this to you. You must call every day and ask for the number. Prepare yourself for the same song and dance routine. On the fifth day you'll finally be connected to a "supervisor" with instructions and the RMA number.
The return address is in Nevada (a post office box no less). The billing comes from the UK. The company is listed in south Florida.

DO NOT ORDER FROM THIS COMPANY. IF YOU HAVE ALREADY DONE SO DO NOT DESPAIR. THESE CREEPS WILL GET THEIR JUST DESSERTS!

What kind of action we need to take for them to stop this scaming business?

I saw your post and looks like you're calling a different number. I got another helpline of fwm [protected]). I have been through the disastrous process of canceling my subscription with them. Lucky I got that number and I finally stopped future shipments from coming.

oh by the way I am in agreement with ABBY...

I ordered this product a week ago...may 16. Within 30 minutes I canceled because I felt I had ordered the product out of impulse and then I also realized I was going to be charged $87 and didn't want that so I canceled. I did receive the package 4 days later. So I called and yes I spoke to some guy named Mike or David...we all know his real name is probably Ali Patel...and that he is from India...but the point of it all is to read the fine print and cancel anything your not sure of WITHIN 14 FREE TRAIL DAYS...that clock starts the minute after you hit the submit for rush delivery button.

Same situation with me in regards to my account being charged, but the difference is they charged my account three times on the same date for $87.13, for a total of $261.39. they did cancel my account even though I didn't know I had one. I also never received an email saying I must respond within 15 days. One thing I am lucky for, Bank of America is crediting my account back the money and they are going after FWM Labs with a fraud claim. so, you guys who have been duped, go to the financial institution which your credit card is through, they'll get your money back. Libby O'Neill Indio, California

I have had the same INFURIATING experience. I just filed a complaint with the Better Business Burea. The local department that will be handling it can be contacted at 4411 Beacon Circle, Ste. 4, West Palm Beach, FL 33407. You can call them at [protected](day) or [protected].
I have been charged a total of $93.81 and have received one bottle of 60 pills. So...that's about $1.56 per pill...I also tried to cancel my order within the trial period and could not get through. After my account was charged, I called the company too. I spoke to two or three different reps. who were all so extremely rude and heartless. They alluded to the existence of a Refund Department but refused to give me the phone number for it.
If I am charged anything more, even a penny, I am going to completely lose it. Nothing makes me angrier than this type of injustice!
Please, everyone, file a complaint now!

I have the same problem with this people, I did check my credit card account and I saw a charge for $2.00 on april 27 and then another one for $87.13 on May 13, 2009 with the name a number of the company which is the FWM Laboratories charging me $87.13 for some pure berry max that I never ask for and I havent receive anything when I called to the company the customer service said that they dont have any records about me in their system and that I have to wait until receive a email to see what happend with this charge, on top of that i went in to their web site and I found a lot of complains from people with the same problem. Please can somebody from this company do something to fix all this.

I have the same story, I also fell for the ad, but was only to pay $1, 99 for S&H but less than 2 weeks later was billed for the same $87.13. A week after being billed for the new package I recieved it. It took them 1 week to bill me and 2 weeks to send it to me. they are certailny a SCAM AND RIPOFF COMPANY. However, I have not let them do this to me without a fight. I call them daily and get a Supervisor and let her have it. I have notified the Attorney General's office in writing I will do whatever it takes to drive these people out of business. They keep telling me my refund is in process but, I don't seem to get it.
I almost don't care about the money anymore, though I need it badly, it is getting to be the principle of the matter.
The money they took from me was to pay for food on my table or medicine for my husband or myself. Thank God, we have a won-derful daughter who gave us the money we needed to buy the things necessary to stay alive.

I thought I had a problem when yes, I received my revestrol ultra, on the 16th of April, then on the 15th, I had another charge on my statement for the 87.00, plus, 1.00, and another for 2.00. The charge said it was for pure berry max, which I did not order. I called the number which was on a slip of paper that came with the ultra max.I got right through to a customer service, sounds like she was from another country, but she did explain that was for the next shipment of revestrol ultra, and before the next order after this one, to call, and they would set up a 40.00 discount. I am fairly satisfied, because the revestrol ultra has actually helped with some intestinal problems I had been having, and was afraid I was going to have to have more surgery.Seems to have opened me up some.So, all in all, unless I do not receive this next bottle, I am satisfied so far. We will see if I receive it or not in the next few days.