Future Shop / Uneducated staff
I was at a future shop here in ottawa merivale location, needed an ipad lightning cable which was still under extended warranty, called the store and was told to just bring the cable and receipt for a straight exchange. Once at the store was told I needed to bring my ipad, because of the serial number. Now I'm really fuming here, I'm getting two contradicting messages, can't get a new cable because I need to get to bring my ipad which is another 90 minute drive. Why is it that the staff is not informed or even barely trained with these things and the manager refused to talk to me. Now someone in that store gave me the wrong information and no one wants to take responsibility for this. Really I don't know what is the point of getting extended warranties, when they are not honoured. It was supposed to be a straight exchange but had to be put through hell by staff that is no educated, futureshop you really to train your staff better.
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