I purchased a laptop computer eight days ago. In addition to the laptop, I was sold a disk that would restore the hard drive if it were to crash. This disk cost me $99.99 plus taxes. I was told that if I was not happy with the product that I could return it within fourteen days for a full refund. I admit that I did not understand the nature of what this disk was. A computer savvy pal of mine told me that it was outrageous to be charged this amount of money for a disk that I could have easily produced myself. The laptop has easy to follow instructions on how to do so. And I did. I tried to return the disk, eight days after purchase and was told it was non-refundable.
They said that I did not pay for the disk, I had paid for the service of setting up the computer. I was furious. The salesman admitted that there may have been a MISCOMMUNICATION, but there was nothing he could do. The store manager is away for the week.
One interesting thing that the salesman said is that if I had returned the disk (that I was not charged for)the following day, that would have been a different story. I am at a loss as to how this act would alter the situation. If I did not pay for the disk in the first place (as they claim), why would it have made a difference when I brought it back????
I am still within the 14 day full refund period. I plan to persue this matter further. Future Shop is a rip-off. They are liars and do not stand behind what they or their sales people say. They will NEVER see another thin dime from me.
I also plan to make my experience very public in my community.