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Future Memories / FindCostumes.com / HORRIBLE CUSTOMER SERVICE

1 US Review updated:
Contact information:
Phone: 800-784-0899

WORST CUSTOMER SERVICE EVER!!!
ORDER NEVER SHIPPED!!! CALLED 3 DAYS IN A ROW (a week after order) AND COULD NEVER GET A TRACKING #.
HELD FOR OVER AN HOUR TO TALK TO SUPERVISOR WHO COULD DO NOTHING BECAUSE SHE DID NOT KNOW IF THE
ITEM HAD SHIPPED...DO NOT ORDER FROM THIS COMPANY!!! SAVE YOUR MONEY!!!

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Comments

  • Al
      Oct 27, 2014

    I had much the same experience. Horrible customer service. Placed an order on 10/12. Order was delayed due to an out of stock item. Rather than send the item that was in stock, they held the entire order. I wasn't notified until 10/23, well outside the processing time window they stated for this item. I requested that they overnight in stock item at no cost to me. Instead, they cancelled my entire order.

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