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Furnitureland South is a company in serious trouble.
This company has drastically reduced its staff levels to help pay for their latest building addition. Then the economy dropped off a cliff.
They had lousy customer service before 2008, during the good times. But with even less staff, their service capability is seriously diminished.
Before you give them any money for a deposit, research Rose Furniture and Wood Armfield. There is no guarantee that Furnitureland can survive the down turn, they have higher overhead than either Rose or Wood Armfield. So read the stories about customers that have deposits to Rose or Wood Armfield prior to their bankruptcy filing. It can happen with FLS.
Additionally, if you go there and their sales person tells you their furniture is made in North Carolina, it's a lie. Nobody makes casegoods domestically any longer, it is all coming from China.
Their showrooms are like an amuzement park, fun to look at all the stuff. But take a look at the vacant parking lot, and notice the absence of traffic in their showrooms.
Save yourself a big problem and avoid FLS.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have read all the comments above and would like to add some clarification. I am no longer employed in the furniture business, but was for over 13 years. I have worked for both Wood-Armfield, and Furnitureland South, and done business with Rose Furniture. First of all, both Wood-Armfield and Rose are both out of business. And when the economy went south in 2008, no one knew for sure if anybody would survive. However my experience is the FLS was completely committed to serving both their customers, and their employees, and though not perfect on every day, their overall mission was complete customer satisfaction and they did take care of complaints. I have seen what furniture companies do when they are strapped financially. They do not order furniture when you leave a deposit, because they are on credit holds. Their facilities also suffer, as they do not have any cash flow to keep their showrooms up to par. I have never seen or heard of either of these at FLS. It is very easy to throw stones from the internet, but having spent a good portion of my life serving people and their retail needs, FLS is exemplary in every way in my estimation. Do your research, but know that anyone doing over 100 million in business every year from one store, may have some complaints, mainly because it is almost impossible to please everyone, but 99.7% is not bad. I am no longer paid or have any affiliation with FLS, but am not going to let them be slandered either.
Update to the above post. Just to get an idea of how this place is run, please look at their salary charts and you will clearly see what's important to them- marketing and gimmicks, NOT customer service. Their customer service reps are paid lower than average, as are their HR people.
http://www.careerbliss.com/salary/furnitureland-south-salaries-418341/
As a current customer who ordered a bedroom set 2months ago, had a wrongly-finished set delivered, refused delivery and was NEVER contacted by the sales rep again, despite her being the only recommended point of contact, I can vouch for the complaint above. There is NO customer service at FLS. We moved to NC 2 months and 2 weeks ago, bought furniture from other places without any problem but are still without a bed. Once you give FLS your deposit, forget about it. My advice to someone who wants to buy from them would be, either go buy (and take back with you) what you see at the showroom then and there or walk away and save yourself a lot of misery.
John Simon,
The original poster is a female, not male and I'm not sure what makes you think that this particular individual is someone who needs to slander companies; she only has a single post on this website and it's about Furnitureland South. It sounds more like you're a paid representative of the company. Moreover, Furnitureland South has AWFUL reviews EVERYWHERE on the internet with many of them recent. Thus, the common issues that I am seeing with the company are recent ones and not just temporary conditions from management changes or other variables that lend to transitory mishaps.
It's kind of a shame - I live in the northeast and was planning on taking a trip down there to furnish our new home. After reading the reviews of awful customer service, rip-offs of deposits, misrepresented wait times for furniture, and refusals to return deposits after salesperson/shipping errors, there's no way I'd shop there.
If you check the Dunn & Bradstreet llistings and rating for Furnitureland South, Inc., you will find this rant is by a disgruntled and un-satisfiable who uses the internet to slander anyone who he decides he doesn't like. I checked them out top to bottom, even called their bank, and they are in great shape financially and they cut staff to streamline operations as they had extra staff on board that we un-essential to day to day operation. When I checked their sales figures, it reflects a 15% growth over last year. Not loss, but growth. You need to get your facts straight . I called the Better Business Bureau and they have the top rating they offer for a company that is possible. I don't know what they did to you, or maybe they fired you or something, but slander like you are handing out is LIBEL and it can get you sued. My experience from years of doing business, as recent as last month, October 2009, has been wonderful. No one is perfect and if you think so look at yourself, then cast the first stone...John Simon