Furniture123 / delivery and general customer service

Huddersfield, England, West Yorkshire, GB
Contact information:

Ordered on 6/11/2017, order number [protected]

I was appalled by the customer service I have received from the company after they delivered the goods almost two days later, although I paid for the next day delivery. They refunded me with the next day delivery cost after my complaint but that would not compensate me for taking two days off (as a self-employed person!!!) whilst wasting time and waiting for their delivery. Not to even mention that because of the bed we ordered was delivered almost two days later, my guests had to sleep on a borrowed blow up mattress on the floor! When I asked for a very reasonable reduction of the price to compensate for all the trouble we had to go through I was told no in a very unpleasant way.

I would NOT recommend this company to anyone. But I wish them a good luck as they will need it to keep their customers. I will certainly be taking my business elsewhere.

Nov 27, 2017

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