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FTIcomputer / Bad service

1 United States
Contact information:

I ordered a Gigabyte Radeon 9800 Pro on 10/21. The website clearly labeled the product as “In Stock”. 2 days later I checked the progress of my order. My order was listed as “Pending”, and the product was listed as “Back Ordered”.
On 10/28, after a full week of waiting, the order was still “Pending”. On a hunch, I checked my credit card and found it had been charged on 10/23 for the full price of the “back ordered” item.
I sent an email requesting an update. The next day I received an email stating FTI Computer would not be renewing it’s stock of the video card and my order would be canceled. The next day, my credit card still has not had the $328.95 charge reversed.
While responding to my email within 1 day is excellent, everything else I have experienced from this company has been very poor.
1) The website incorrectly listed a product as In Stock
2) They changed the status of my order WITHOUT notifying me
3) They charged my credit card immediately, even without having the product in stock
4) They didn’t promptly credit the charge back to my card once the order was canceled.
I will not place any further orders with this company.

2 weeks after my credit card was charged, I still have not received my refund for the product that was never shipped. Without immediate action from this company, I will have to have my credit card company forcibly reverse the charges.


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