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FTD Companies
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4.1 373 Reviews

FTD Companies Complaints Summary

35 Resolved
77 Unresolved
Our verdict: Engaging with FTD Companies, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ComplaintsBoard
D
12:04 pm EST

FTD Companies flowers never delivered, no customer service help available!

Ordered one day service flowers for delivery at 8am. Flowers never arrived and its a day and a half later. I used the online customer service which had a bad link. The automated mail told me it would check with the local florist. Nothing ever came of it. Their phone "service" stated due to the holiday rush, no one was available and to try at another time. They took my money and my wife has nothing to show for it. Thank you for a great Valentines Day FTD!

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Lyndee Demeo
Rehoboth Beach, US
Jan 29, 2011 8:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

FTD screwed me too - I ordered nice arrangement for mother-in-law... it never showed up - sent four emails and never got a response fro FTD. Finally after many phone calls got a delivery (after her B-Day) and all I got for $65 was a shriveled handful of tea roses in a paper bag. DO NOT TRUST FTD!

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RedJ76
, US
May 11, 2010 12:45 pm EDT

Ordered mother's day flowers to be delivered on 5/7. They didn't deliver. They promised to deliver (late) on Monday May 10. Didn't deliver again. Spent three 30-minute+ sessions on the phone with them and multiple emails. AWFUL!

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disappointedinftd
Lansing, US
Mar 17, 2010 2:44 pm EDT

Beware of not getting what you pay for! I ordered a stargazer lilly bouquet for my wife's birthday and she received a few stargazers but mostly other flowers including 3 roses which were already browning. No communication from FTD or local shop fulfilling order.

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MVoisin
Haslett, US
Feb 16, 2014 10:01 am EST

I ordered flowers on Feb 5th to be delivered on the 14th for Valentines day. No flowers were delivered and many attempts to contact the florist were ignored! I called both the [protected] and the local number [protected] and all I get was their answering service and they promised to send a message to the florist to call me back. NO CALL BACK! So I am now using the internet to tell people what HORRIBLE service this company uses. I also contacted FTD themselves and filed a complaint and asked that this company FTD license be revoked. I am sure FTD does not want to be associated with such poor excuse for service.

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scottytyler
Chicago, US
May 14, 2013 2:56 pm EDT

We are running into the same problem with flowers.ms
Mothers day flowers ordered to be delivered early Saturday never showed up at all. I have called their poor excuse for customer service 7 times and have not gotten one return phone call. We finally got an automated email saying the flowers would not be delivered at all and we would eventually get a refund. THIS IS BY FAR ONE OF THE WORST RUN COMPANIES I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH AND I WILL BE FILING A COMPLAINT WITH BBB.

Hur Guler Flowers.ms
Hur Guler Flowers.ms
Cambridge, US
Mar 13, 2011 10:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We are an FTD florist online member and we guarantee satisfaction. It means if you're happy we give refund.
We take every complaint seriously, in the event you need to address us directly, please find the contact information below:
You can reach a supervisor at Flowers LLC directly.
Alex N.
[protected] or Toll Free [protected]
9-5 EST Mon-Fri or at florist@ftdimail.com
Response within 24 business hours
www.ftdfloristonline.com/flowers or www.flowers.ms

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frog on top
Los Angeles, US
May 25, 2010 11:49 am EDT

Never got the flowers from ftdfloristonline - my 80 year old father ordered flowers for my new wife and baby, but they never came. I found out that FTD florist online is different than simply, FTD. Try explaining that to an 80 year old!

Alex, from [protected] was not at all helpful. I gave him the order number and he said that maybe it was a different company, even though the order number matches their inventory system. It's a joke. NEVER order flowers from ftdfloristonline.com

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timbo3334
Columbia, US
May 11, 2010 2:54 pm EDT

hahahaha the above is exactly why I will neve order from FTD...lazy [censor] CSR's and flourists. What you expect us to DO our jobs?!? I guess thats why you are answering phones at FTD. Maybe your life would have worked out a little better if you weren't such a lazy [censor] loser.

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Danny
,
Jul 14, 2008 10:11 pm EDT

First off, I am sorry that your flowers didn't get delivered as expected. My family owns a flower shop that has been in business for 50+ years. To be honest, if we would not lose our customers we would close Valentines week. Our deliveries for that day increase 10 fold, and no matter how much we try, we cannot provide the service & quality that we offer the other 364 days a year. Order gathers like FTD.COM only increase the problem because they keep selling & over promoting the holiday & can't deliver anything because they depend on the local florist whom they gouge at every opportunity. Plus the quality of flowers we receive from the growers at Valentines is worse that the rest of the year. Some florists rely on valentines to make their whole year, as for me, it has certainly taken years off my life expectancy. I don't mean to throw a pity party, if you must send flowers at valentines, send them a few days early & your spouse will likely be just as happy & the probability of you being satisfied will grow substantially higher, plus use your local florist because you should get the best customer service & the most value for your dollar & not have to deal with a middle man whose their just to take money out of your pockets claiming they offer you a convenience. Plus tell your spouse how much you love them everyday, That's what they really want, plus a sports car & an exotic vacation - how can flowers ever live up to that!

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wayne
,
Jun 21, 2008 12:39 pm EDT

PS
Forgot to say: When us florist go across water we use bridges. We have not mastered walking on water yet.

ComplaintsBoard
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12:00 am EST

FTD Companies false advertising!

Ordered several products for purchase and delivery to wife at her school on February 10, 2008 at the FTD.COM website for the amount totaling ($56.98) for the product and an additional ($25.98) for the "shipping and handling charges" for delivery set on Valentines Day February 14, 2008. These items that were purchased were located in a special section on the FTD.COM website marked "Valentines Day". The order numbers for both items purchased were # FNM1695386 and FNM1695385 and the delivery date chosen and marked on the invoice was February 14, 2008. An extra fee for delivery on Valentines Day was also charged which brought the total to ($82.96). Arrived home on February 12, 2008 and found that FEDEX had already delivered the packages to work address on the 12th, and that someone else had signed for the packages in her place. I immediately called FTD.COM customer service and talked with a customer service agent in regards to this delivery problem. I asked the agent for a reason this product was delivered accidentally two days earlier when my wife was not even working. The agent told me that her supervisor was needed because she had only been working for 5 days on the phones. After a few minutes the agent comes back and says that the reason the delivery was made on the 12th is because when FTD.COM uses FEDEX or other shippers the products can arrive "BEFORE" the date specified. She then told me that there was a small claim to this somewhere on the website, but could not tell me where to find it. I went and RE-PURCHASED another item which would be shipped via FEDEX in the same manner and choose February 14, 2008 as the delivery date and this is what the website showed in the box marked "DELIVERY OPTIONS"... it reads as follows : " This will be delivered to MO 63366 via Fed Ex, DHL or UPS on Thu. February 14, 2008 " That is ALL that it says. And everywhere else on the website it says how you need to purchase NOW FOR DELIVERY ON VALENTINES DAY. Its on every section of the website. This company is CLEARLY misleading people with special delivery times WAY before Valentines Day so they can make extra money off the consumers and then save money themselves by shipping on a day earlier than marked. I invite anyone from the BBB to go to the website and choose an item for delivery on a certain day and then see how their site spells out that FEDEX may just deliver the item anytime that it wants, regardless of the date specified by the consumer and PAID FOR. This is an outrage and the customer service at FTD.COM refused to offer ANY type of reconciliation for this matter.

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ellen
,
Feb 28, 2008 6:39 pm EST

to bad you didn't call a local florist .Your order would have been sent on the correct day and your extra charges would probably not been more than $12.00...live and learn

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A
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

FTD Companies - ftd.com refused to deliver flowers!

Father died a little over one month ago. I am my mother's only child and her only support system. She is living alone about 2000 miles away. Try as i might, i was not able to travel to her home to spend mother's day with her. Thus, this mother's day my mom would not only be grieving the loss of her husband but be spending the day alone. I decided to...

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ComplaintsBoard
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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FTD Companies don't go to ftd.com!

Feb.13 2007, Being busy I decided to order flowers online for my girlfriend for Valentine's Day. I found a site called FTD.com. I ordered a nice bouquet of flowers to be delivered within business hours on Valentine's Day. Well the 14th comes and no flowers show during business hours. I decided to cancel the order online, since I was unable to reach a human on there customer service line. I received an e-mail confirming my cancellation within minutes. Well I checked my bank account on the 15th and sure enough they processed the delivery anyway, even after I received a cancellation confirmation. I later found many posts on the net complaining about how poor this companies’ service is. If you can't find flowers get her a card... DON'T GO TO FTD.com.

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Misty R. Calderon
, US
Dec 16, 2023 11:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

FTD has been ripping my floral design company off the entire year and owes me a lot of money. I'm seeking help to recover all the funds that are owed to my company. F. TD has been in breach of contract all year and they are making my company fall. Please help me as soon as possible.

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ehaming
Sherman, US
May 13, 2011 11:11 pm EDT

My daughter ordered a flowering Bonsai for Mothers Day...$50.00 item. I recieved a small dying unbrella plant (Shipped via Fedx) Called to request the correct plant...after an hour was told replacement was being sent (this was on Satuday) Tuesday I had not recieved anything. I called to check on it and was told by the second customer service person the first had lied to me about sending a replacement ("he can't do that!") I had found the umbrella plant on line by this time...it is a $20.00 plant (so much for replacing an item with an equal or greater value as their policy says) This customer service person hung up on me. Wednesday I called a local florist to find out how to complain to FTD headquarters...at the same time my daughter called FTD to try to straighten it out. She was put on hold for an hour and gave up. Local florist was no help, just said not to use FTD any more (her shop doesn't do business with them) Thursday called FTD again to try to reslove...this time got a helpful person, who said she was very sorry, the item had been out of stock at the time of my delivery, but now was availble, and would be sent to me. Now it is Friday, decided to check to make sure all was taken care of because my 7 day complaint period is over tomorrow. New customer service person told a new order had NOT been processed! Now my $20.00 replacement umberella plant is almost dead, and my $50.00 original order has never been resolved! She promised me she had processed a replacement. DO I BELIEVE IT? NO! CONTACT THE BETTER BUSINESS BUREAU! THIS IS OUTRAGEOUS PEOPLE! FTD NEEDS TO BE PUT OUT OF BUSINESS!

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Dagwood
San Diego, US
Jan 20, 2010 1:53 pm EST

FTD customer service for my issue was a joke. They delivered the wrong flowers, the wrong colors, the wrong vase and it was some pathetic dinky arrangement much smaller than the picture led me to believe. I simply asked for a refund and they told me that there was nothing that they were willing to do because I didn't report it within seven days. (It was within 15 days). I was shocked that they simply didn't care to resolve the issue to my satisfaction. After all, the customer is always right, that is unless your FTD. Please buy your flowers elsewhere as there are many other alternatives available. These FTD people are simply not interested in customer satisfaction.

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Wombat123
, US
Nov 02, 2009 1:33 pm EST

I used to work for FTD.com. It was the most horrific employment experience in my life. They were owned by a hedge fund at the time and for me it was an incredibly hostile work environment.

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BC Guy
Burnaby, CA
Sep 21, 2009 3:16 pm EDT

I am a Pissed of Canadian. FTD is charging me US dollars plus there service fee for half the product that was ordered.
I am also being given the run around by them cause what i ordered was not was delivered.
I recommended that no on use there service for anything. They even have balls to say they guarantee the flowers for 7 days what am i going to do ask my GF if her flowers are all still alive in the 7 days.

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No good features here
, US
Sep 17, 2009 10:07 pm EDT

FTD should not be in a customer service business, because they have no consideration whatsoever for the needs of the people they at taking money from. THEY WANT YOUR MONEY ..THATS IT! They have the audacity to blame the vendors and delivery service...get out of the business if you don't know what the hell your doing! Why is it that other flower companies have no problems getting the job done. Your incompetent ###s! Yes people are angry, and RIGHTFULLY so. Get of your ### and deliver proper service or REFUND everyone's money.! Your pathetic and YOU TAKE ADVANTAGE OF People during important times in their lives which no laughing matter. FTD You make me sick, I will never use you again and i will tell everyone ... my promise to you.. and i will deliver on time, something you know NOTHING about!

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IHATEFTD
Chicago, US
May 11, 2009 3:22 pm EDT

FTD IS A TERRIBLE COMPANY! I wish I had read the hundreds of complaints, BEFORE they stole my money
and ruined my mother's day gift! NEVER AGAIN! Here are more complaints from a very reputable site. http://www.dealtime.com/xMR-ftd+com~MRD-5885~S-1

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Brett Barker
Eureka, US
Feb 15, 2009 1:06 am EST

I wish I'd read this before I used FTD. I got an email the other day telling me it wasn't too late to order for Valentines day. Normally I delete this type of mail, but it just so happened I had a % off coupon in an entertainmant book my daughter sold for school. I went online, picked my arrangement, entered my cc # and got a confirmation of delivery for Valentines day. The family usually waits for me to initiate card/gift giving on major holidays and I could tell that my fiancee' and daughter were getting antsy by mid afternoon. Finally, at about 5:30 we had dinner and I told them that their Valentine's had not arrived. They each gave me a card, and each other and took it without complaining-although I could tell they were heartbroken. My fiancee' actually said she couldn't believe I had let them down on Valentine"s Day. I sat on my porch until 9PM Praying for a delievery. No such luck. They both went to bed upset. I can't sleep, I'm just plain mad. I called the 800 #, only to get a "high call volume" and sent an email-only to get an automated reply. If FTD does not perform some type of grand gesture to rectify it's mistake and soothe the hurt feelings, I will dedicate 1 HR every single day to blogging about them online, filing complaints with the BBB, and anything else I can do to dissuade others for the poor customer service I have recieved. As for the Entertainment Book from my daughters school? I sit on the PTO, and my next letter is to the publishers of that book to make sure that ad sapce is not sold to FTD in the future if they want our continues participation.

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prettydaisy
gales ferry, US
Jan 29, 2009 6:40 pm EST

Okay first off...if your not sure about something ask.
The service charge does go up due to the demand just like any buisness that is how we make our money not the 40 dollars you pay its the florist who gets that money.
Second, if your flowers had no water chances are they were shipped by a vendor(usp, fed-ex) and they dont ship them with water, because of obvious reasons the flowers come dehydrated its not FTD'S fault. I would suggest cutting the ends of the flowers, and letting them sit in a vase with water and food, give it about 24 hours, because at first the flowers will be droppy i mean wouldnt you if you were dehydrated? We give amazing customer service, i would know because i work for them. Honestly its a matter of who you talk to, if your not screaming at the rep more gets done but if you are acting like a 12 year old its going to become an escalation call...
Think about it, problems happen with any company our turnover rate is amazing. FTD doesnt send dead flowers on purpose, and if you do recieve them call customer service, we understand. I am sorry you all have had such horrible experiences with FTD.COM but i assure you that you shouldnt judge FTD because of an issues that is out of our hands like a vendor delivered item, or the florist doesnt have your flowers, and lets us know last minute, or they just dont deliver. I will tell you FTD is an amazing company and i have alot of amazing customers.

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vic
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Sep 11, 2008 4:34 pm EDT

I order flowers at 6 am sep 10th, to be delever before 4 pm, to my wife for our aniversery, I got home at 5 pm no flowers. I called today sep 11th whe i ha ve not recived the flowers, They sed they call me, ihave not heard any call, I call back second time, They retern my call at2pm, The excuse was they had acomputer problem, they could not delever, your customer service tell me you want to cancel you order or you want to delever the flowes, what you think about his anser, if it was your 20ty year aniversery, that is not way of doing buisness.

FTD Companies Customer Reviews Overview

FTD Companies, operating through their website ftd.com, is an online floral and gifts retailer. They offer a variety of products including fresh flower arrangements, plants, and gift baskets for various occasions such as birthdays, anniversaries, and sympathy expressions. Customers can browse and purchase these items online, with options for same-day delivery through a network of local florists. FTD also provides services for weddings and corporate events, catering to clients needing floral decor and gifts.

FTD Companies In-depth Review

In Summary: FTD Companies offers a comprehensive range of floral arrangements and gifts suitable for various occasions. With a user-friendly website and a commitment to quality and customer service, FTD stands out as a reliable choice for those looking to send flowers and gifts both domestically and internationally.

Company Overview: FTD has a long-standing history in the floral industry, providing a wide range of services including flower arrangements, plants, and gift baskets. Their delivery network spans across numerous countries, allowing customers to send flowers and gifts to loved ones near and far.

Website Usability: The FTD website is designed with user experience in mind, featuring easy navigation and a clean aesthetic. It is mobile-responsive, ensuring customers can place orders on-the-go. The ordering process is straightforward, with clear steps and minimal hassle.

Product Selection: FTD boasts a diverse selection of floral arrangements catering to different occasions and seasons. They also offer a variety of non-floral gifts, such as chocolates and plush toys. Customers can personalize bouquets to suit their preferences, and the site regularly features seasonal and occasion-specific offerings.

Pricing and Value for Money: Prices at FTD are competitive when compared to other major florists. They offer various membership and subscription services that provide value through discounts and promotions. Payment options are secure, giving customers peace of mind when purchasing.

Customer Service: FTD provides multiple support channels for customer inquiries and issues. They have a satisfaction guarantee and a clear refund policy. Customer reviews and testimonials are accessible, and they offer after-sales support to ensure customer satisfaction.

Quality and Freshness of Products: The company sources flowers from reputable growers, ensuring the freshness and longevity of their arrangements. Products are well-presented and packaged to maintain their quality upon delivery.

Delivery and Fulfillment: FTD is known for timely deliveries and is generally able to handle special delivery instructions. Shipping costs and options are clearly outlined, and they have capabilities for international delivery, although details on this may vary.

Sustainability and Ethical Practices: FTD has shown a commitment to sustainability through various eco-friendly initiatives. They also focus on fair trade and ethical sourcing of their flowers, and they engage in community involvement and charitable activities.

Corporate Services: For business customers, FTD offers B2B services and corporate accounts, providing custom corporate gifting solutions and event floral services to meet the needs of organizations of all sizes.

User Experience and Feedback: The website is accessible to users with disabilities, and FTD has loyalty programs to engage customers. They are proactive in resolving complaints and issues, ensuring a positive user experience.

Final Verdict and Recommendations: FTD is a trustworthy and reputable company in the floral industry, meeting and often exceeding industry standards. Their services are suitable for a range of customer needs, from personal gifting to corporate events. Overall, FTD is highly recommended for those seeking quality, variety, and reliable delivery of floral arrangements and gifts.

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Contact FTD Companies customer service

Phone numbers

1800 736 3383 +1 (630) 719-7800 More phone numbers

Website

www.ftd.com

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