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FTD Companies review: ftd.com refused to deliver flowers! 58

A
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12:00 am EDT
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Father died a little over one month ago. I am my mother's only child and her only support system. She is living alone about 2000 miles away. Try as i might, i was not able to travel to her home to spend mother's day with her. Thus, this mother's day my mom would not only be grieving the loss of her husband but be spending the day alone.

I decided to try to cheer her up a bit and send her a bouquet of flowers. I ordered the flowers on the Tuesday before mother's day and requested that the flowers be delivered on Friday. I did this so if there were any problems with the delivery that there would be an additional day available to correct the problem and get the flowers delivered.

The flowers were not delivered on Friday as scheduled. I received no notice from ftd that they did not fulfill the order as promised. I find out on Saturday that no flowers have been delivered to my mother. I call ftd.com and stay on hold for 35 minutes. While on hold i listen to a message over and over again telling me that it is not too late to get flowers delivered for mother's day, they can deliver on Sunday, etc, etc, etc. When i finally get someone to answer the phone the ftd person tells me that my mother’s flowers are "scheduled to be delivered". And that's all she says. I inform her that it is already getting fairly late where my mother lives and “dale” (the “customer service” person with ftd) says that she knows this and that my mother’s flowers will get to her “sometime next week”.

I explain to dale that this is not acceptable and that ftd needs to make this right and get flowers to my mother for mother’s day. Dale refuses. I inform dale that this issue needs to be resolved, i explained to dale the circumstances regarding my father’s death, etc and dale states “don’t get no attitude with me”. I had not had any attitude, had not raised my voice, i had simply stated that i required that this issue be resolved.

I asked to speak with dale’s supervisor. She argued with me for over five minutes and then finally put me on hold for another 10 minutes. Then tiffany the supervisor picked up and said that there was nothing that ftd.com “is willing to do” to resolve this situation. Tiffany said that “all florists nationwide are working tomorrow” and that she will try to get someone to deliver. I explain to tiffany that my mother lives in the bible belt. Florists there do not work on Sundays no matter what day it is.
Tiffany informed me that i did not know what i was talking about and continued to tell me that this was not ftd’s fault, it was the fault of the people who were supposed to “mail” the flowers. I informed tiffany that i did not order flowers that would be several days old after being “mailed”, i ordered “fresh” flowers for my mother. Tiffany then stated that she would refund my money and that i could just “figure out something” myself as to how to get my mother some flowers for mother’s day. I asked to speak with tiffany’s supervisor and she said no.

At this point i was so upset i had to let my husband continue with the conversation because i was in tears. My husband then began to speak with tiffany who told him that she could find a florist to get flowers delivered to my mother. She makes an attempt and then comes back and tells him that no florists are open for deliveries in my mother’s area. This is the same thing i had already said to her but she never bothered to apologize for arguing with me about this. Tiffany then states that she is authorized to do nothing but refund our money. My husband asks to speak with tiffany’s supervisor.

First tiffany states that she is the only supervisor in the building. Then she states that no supervisor can do anything more than she can. Then tiffany says she doesn’t have a supervisor. Suddenly she puts my husband on hold and miraculously her supervisor, a person named vicki morgan, is on the phone.

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58 comments
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G Dalema
Mariettta, US
Nov 21, 2010 1:49 pm EST

I ordered ONE time from FTD and now my email is bombarded with stupid offers. I have requested many many times to be taken off the list, but they do not listen - you are a victim of e mail attacks from these people. So if you like annoying e mails for stupid offers, then by all means sing up with FTD, if you don't then AVOID them totally! I have contacted the corporate office several times and they ignore my requests. THEY ARE NOT CUSTOMER SERVICE FRIENDLY.

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gjfiegmvifngi
Beverly Hills, US
Aug 31, 2010 1:21 am EDT

Ok, so I am an employee at FTD.com, and although things like this happen, It is not as often as you all think. The amount of complaints received are around 1% of all orders placed. The main story sounds completely crazy. Either the people at FTD she spoke with were TERRIBLE reps or there is some exaggerations. The flowers ordered sound like vendor delivered flowers. They come from a grower and are shipped directly from the fields via FEDEX or UPS. This person ordered for friday delivery. FEDEX/UPS only DELIVER Tues thru Sat. Sometimes, and it is rare, the vendor items will be left by the Truck driver, a simple no scan of the package. There is NO way for us to be notified of this mistake until the customer calls in claiming non delivery and we track the package to discover it was never scanned. At this point, on Saturday, the next available delivery date would be on Tuesday. The next option would be to find a local florist to fill an order. It is not our fault that the Florist's in the area are closed on Mother's day. We can only do so much. This was a unfortunate situation that was NO ONE's fault except that truck driver who didn't scan the package who isn't even part of FTD.com, he works for a carrier. My only advise for holiday deliveries that are important, choose an arrangement that is LOCAL FLORIST delivered.

I take alot of pride in my job, and I do everything I can to help people who have problems, and for the most part, the staff carries this feeling. It's the few employees that don't care and don't really know anything that screw things up for our customers. Then the good reps like me and my co-workers are left to clean up the mess. FTD as a whole values their customers. We have been in business for 100 years.

As for the employee above complaining about the company, quit your job. Your heart is not in it to help people with that attitude about the company. You must be one of the reps that screws orders up that we have to clean up. True there is only so much we are allowed to do, but that is because of stupid customers trying to scam us, which happens VERY OFTEN.

As for the service fee, what do you think pays for a 7-Day freshness guarantee, 24 hour customer service and the fact that we do all the leg work with the florists? Who do you think negotiates with the florists when you call in and complain that the flowers were not what you expected? We do. We have to try and get them to agree to compensate when USUALLY they think NOTHING they deliver could be anything less than amazing. And if they won't offer any compensation, WE have to pay it. So go ahead and go through a Proflowers, or Teleflora, 800 flowers ect, who have poor quality, a weak network of florists, and no guarantee like ours.

All you are just mad that something unfortunate happened to YOU. and the people who helped you are terrible employees that don't care like the before mentioned.

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flower lady
Dallas, US
Jun 21, 2016 5:09 am EDT

DUMMY'S OF AMERICA, DO NOT, I REPEAT DO NOT ORDER FLOWERS THE DAY BEFORE A BIG HOLIDAY IE; VALENTINE'S DAY, MOM'S DAY, ETC. 9 X'OUT OF 10 THE FLOWER SHOP WILL NOT HAVE WHAT U WANT AVAILABLE. THEY HAVE ORDERS THAT COME IN IN ADVANCE WEEKS BEFORE THE BIG DAY. THEY ARE PRIORITY AND USUALLY HAVE THEIR SELECTION AVAILABLE FOR DELIVERY.WHERE WERE U ALL WEEK?USE THE BRAIN CALL A FEW DAYS AHEAD, NOT LAST MINUTE CHARLIE, THEN U HAVE A BIG TANTRUM CAUSE THE FLOWER SHOP SENT OUT THE WRONG ARRANGMENT.BOO HOO 4 U LAST MINUTE MAN. I AM SURE U WAIT UNTIL XMAS EVE TO SHOP, RIGHT? DONT SEND FLOWERS THE DAY B4 A MAJOR HOLIDAY AND EXPECT THE BOUQUET JUST LIKE THE PHOTO, U HAVE NO IDEA JUST HOW BUSY A FLORIST IS, PLAN AHEAD OR BE PREPARED TO RECEIVE THE LEFT OVER SCRAP FLOWERS.

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Joyce Alwan
, LB
Jun 21, 2016 5:09 am EDT

i dont believe in this story, is totaly big lie, i want this person to call immediatly the company and am sure that they will refund her immediatly or they will resend another gift cause i try this comapny for more than 2o times, they are correcect and each time they surprise me by adding a gift to the order

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Chelsey McKay
Monona, US
May 12, 2010 2:36 pm EDT

I have sent my Mother flowers on Mother's Day for as long as I have been old enough to hold a job. It is the least I can do for the beautiful lady that raised me with love and respect. This past Mother's Day was no exception. Typically I shop for a florist simply by looking at floral arrangements and seeing THE ONE that I know will give my Mom the biggest smile. (Something different, happy, and lovely - just like her.) I found what I was looking for at FTD.com and quickly ordered the arrangement for delivery to my Mother's house the day before or ON Mother's Day by noon. I was surprised when my Mom didn't say anything about her flowers when I spoke to her on Mother's Day - but thought she was just forgetting to mention them. On Monday I asked her if she liked her flowers and found out that she never received them. :(
I called FTD and was on hold for over 30 minutes. Finally a lady answered and I told her that the flowers had not been delivered. She told me she would have to call the floral company to verify. (This burned me. What if they lied and said they HAD delivered them?!?!) She told me she would promptly call me back. This did not happen. I called FTD again on Wed. and again on Thurs. and I kept getting CSR's that barely spoke English. I couldn't understand a word they were saying! (Talk about making a frustrated customer even more irate...) Finally on Thurs. I was transferred to a Supervisor named Mary Jo that seemed to be truly apologetic and offered me my full refund. I thanked her for doing the right thing and hung up.
THIS DID NOT MAKE UP FOR THE FACT THAT MY MOTHER DID NOT RECEIVE FLOWERS ON MOTHER'S DAY! FTD ruined the perfect record I had for always sending my Mom flowers. They take absolutely no pride in what they do or whom they affect with their lack of service.
I WILL NEVER USE FTD AGAIN - Nor should you...

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MGWeber
Madison, US
May 07, 2010 10:16 pm EDT

I was treated with such recklessness as to have all the customer service representatives laughing in the background as "Maria" translated what I was saying to spanish. I think she thought it was on mute. Miserable experience. It would have been fine except by the time they told my flowers weren't delivered, I had no other option. I complained and complained and finally got transferred to the US call center... Stephanie said they would call me back as soon as their computer system came online... still waiting. The apologies flow like water because the last time I ordered from them (anniversary) the flowers showed up two weeks late, dead. whatever. this company shouldn't be in business, they offer no competitive advantage above calling a local florist. Just google for a florist in the city you want delivered, the local florist actually cares because they are a brick and mortar business. FTD is just a money sucking middleman of disappointment.

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RamonaZ
Peachtree City, US
May 06, 2010 10:32 pm EDT

Ok Folks after careful research of FTD, first and foremost, they had me on the phone for almost 2 hours. Wasted time. But, I wanted to make sure the individuals that took my call was being taken care of. First and foremost, I found out this FTD has a call center that takes their calls. I found out the name of the Call Center is Florist Transworld Delivery CM working for FTD. They took my call and hung up on me twice, had a supervisor by the name of Cathrine from the Assist Line being rude, unprofessional and at one point said' OH GOD", when I asked for the corporate's address. She ended up giving me 40 Main Street Centerbrook, CT with the zip code 06331. In actuallity I looked it up and the correct zip is 06409. I also found out, that they hire anyone off the streets. That is way we are getting the service we get when we call to cancel because our flowere were not delivered. I also have the direct number, after which time after speaking to 4 different reps. who would not give me information what so ever. I got [protected] and if you wanted a job you would have to call [protected]. Here is one of the advertisement I found Job ID [protected]
Company Name FTD.COM
Job Category Customer Service
Location Centerbrook, CT
Position Type Full-Time, Employee
Experience Unspecified
Date Posted April 18, 2010

View FTD.COM profile and job listings
ON THE SPOT HIRING

Come join the team at FTD and help make this Mother's Day special for thousands of people around the world! Now hiring Full and Part Time Seasonal Customer Service Reps! Flexible scheduling and immediate openings. Start at $10/hr, earn up to $12. Make money while making a difference!
Call now for more information -
[protected] -
or apply in person at 40 Main St, Centerbrook, CT!

JUST TO MAKE THIS CLEAR, I AM ONE MAD CUSTOMER WHO DOES NOT LIKE BEING HUNG UP ON, HAVING RUDE COMMENTS FROM WHEN I CALLED IN. BEING LIED TO AND BEING TOLD THEY COULD NOT GET MY MONEY BACK UNTIL THE NEXT DAY BECAUSE THEY HAD A PROTOCOL TO TEND TO. These are the names of the individuals who I spoke too. (Not sure if that was their real name) Mrs. Glenn who said she had a supervisor named Christian, Katherine from an assist line (this lady was very rude and irrate.. I actually told the last person to pull the recording on that call to hear her talk so rudely) then there was a girl who hung up on me, who I managed to get her supervisor name "Berry"... then we have the last person who transferred me to his super. He was a NEW HIRE and actually was very decent.

Final CASE.. DON"T USE THEM !

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FTDSUCKS
Waterbury, US
Feb 21, 2010 8:28 pm EST

Pleaseeeeeeeeeeeeeeeeee NEVER ORDER FLOWERS FROM FTD!

I was billed for flowers that my wife never received. The florist that they use are liars. FTD charged me for floweres that were never delievered. After many complaints they refunded me the money. Then one day checking my credit card statement I saw that they charged me again for the flowers. They never called me to authorize this. I am calling the better business bureaus about FTD.
I will NEVER use FTD again.

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lieselotte
Cape Coral, US
Jun 21, 2016 5:09 am EDT

Bad Service

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RH-00
Little Rock, US
Aug 08, 2009 2:57 am EDT

I used to work in a FTD.com call center, and have experienced more calls like this than you could possibly believe. Seriously, every other call was either non-delivery or the flowers were DOA. The rules they have us bound to were idiotic and the hours look like they were thought up by a bloody random number generator.

I wouldn't recommend FTD to ANYONE. You'd be better off going to Kroger.

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sony
, MY
Jun 21, 2016 5:09 am EDT

We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally spoke to a very nice woman who said she would resolve the issue. Well, her superior told her to give us 20% off the original order, obviously, they didn't understand our complaint of not receiving the order we had placed. They flat out refused to refund the money. I have filed a dispute with my CC agency. SAVE YOURSELF TIME, EMBARRASSMENT and MONEY, DO NOT USE FTD.COM.We ordered flowers from FTD.com for my friend's father's funeral. We ordered a beautiful standing bouquet with white flowers and greenery in the amount of $254.99. The flowers that were delivered were 1/4 the size of the arrangement ordered and there was a gigantic white bow covering the small arrangement of flowers that appeared to be worth $50. Needless to say we expected our money back. I called FTD and after speaking with 5 different people I finally s

S
S
sony
, MY
Jun 21, 2016 5:09 am EDT

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S
S
sony
, MY
Jun 21, 2016 5:09 am EDT

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T
T
tnatodd
Urbana, US
Jun 21, 2016 5:09 am EDT

You complained about this? It looks better than the one pictured on FTD. It looks like they used a Boyd's bear even. I noticed on the FTD website that it clearly states that the arrangement is 13"H x 7"w. I guess I just don't understand the problem.

D
D
David
,
Sep 04, 2008 1:29 pm EDT

FTD online dropped the ball

I ordered a dozen roses – next day delivery –guaranteed- for my mother in-laws 70th birthday. The flowers never arrived. I called “customer service” and they said they would “Make it right” first thing in the AM (the day after her birthday). I got home at 4 pm to find out that the flowers were still not there and that nothing was done. I called them a second time and the woman on the phone said, “sorry, … I could call your mother in law and let her know that you did order flowers”
Never again will I use this company or their web site. Find a local service and save your service fees.
FTD very bad service and no follow through!

G
G
Gin
,
Apr 30, 2008 12:28 pm EDT

CALL [protected]. FTD CORPORATE. GOOD LUCK.

S
S
steveo
,
Jun 21, 2016 5:09 am EDT

Those sons-of-### have had me on hold 4 times today for an hour a pop. I will now proceed to make an order up in a range of 1,500.00 which I am sure will be delivered because of the profit margin. Upon putting the countless hours, delivery time, and effort into this order they will find that the order is going to an address where the purchase cannot be left outside. Upon having this order not delivered I will cancel upon their agreement of 9:00 residential drop off times. They can then figure out what to do with the 1,500.00 in flowers.

F
F
FTD Employee call center CSR
,
May 17, 2007 7:50 am EDT

Hello, I am a Customer Service Representative at one of the Call Centers that is operated by FTD.COM. I wanted to apologize about the mistreatment of orders, and explain some of the business practices that they (managers) require the CSR's to process... First to explain the services charges...Thats FTD's take... Its a [censored] amount as far as i am concerned, but the amount is a flat amount as long as its flowers that are ordered...When Valentines Day and Mothers Day hit, it will go up...Based on the delivery date selected by the sender. The closer your delivery date selected is to the holiday, the higher the charge goes...While the CSR's cannot give information about any florists they contract with, the way to complain and get a refund is to threaten to contact corporate and if the manager does not bother with it, then do it anyway, they'll apologize and refund you. If you get any names of higher ups, the email they can be reached at is their first initial then last name then @ftdi.com...The VP of operations (the [censored] that usually assigns some of the BS rules that the CSR's are forced to follow) is Michael Dorian, so his email is mdorian@ftdi.com... If you would like to harass him, then by all means, do it, he deserves the harassment for pissing off some of the staff... Unfortunetly where i am, there are no companies that pay better or offer better benefits yet... As soon as i find one, i am quitting working for FTD.COM... Hope this helps anyone who is having any issues with them.