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FTD Companies
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4.2 373 Reviews

FTD Companies Complaints Summary

35 Resolved
77 Unresolved
Our verdict: Engaging with FTD Companies, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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9:03 pm EDT

FTD Companies horrible flowers delivered during mother's day

I will never order flowers from FTD again. I had ordered flowers for Mother's day and had it sent to my mother-in-law's house. The flower was just left at her front door without notifying her. By the time she saw the flowers, some of it have wiltered away in the hot Las Vegas heat. I paid good money for those flowers and expected good service. They have our contact numbers! I contacted customer service on the same day of the delivery and customer service stated that the florist that had delivered the flowers will contact me. They never did. The flower was delivered on 5/9/15 and until today, 5/23/15, I have not heard from them. I even emailed customer service and still no reply. Never ORDER FROM FTD.

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jsfski
San Rafael, US
Feb 08, 2012 8:20 pm EST

Six days before Valentines Day I tried to go online to order, but my internet connection kept failing. The first time I made it to the delivery option, the shipping cost was $15.99. Five minutes later after rebooting, the cost was $20.99, and ten minutes after that the delivery cost had jumped to $23.99! What a scam! Needless to say, I went to another flower/gift site to order.

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l0769
Ft. Worth, US
Jun 12, 2011 3:48 am EDT

I placed an order several days ago with FTD do be delivered on my mom's 70th birthday. The order was never delivered. When I tried to contact FTD on the day of delivery, I never received a reply to my email, and after waiting on the phone for over an hour, never got a human to answer their 1-800 number. I will never order through FTD again.

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AL
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May 12, 2008 7:59 pm EDT

They failed to deliver on Mother's Day. They would not answer their phones. Never again. You don't screw up on Mother's Day. Too many other flower companies to choose from. Their new CEO is only 31 and admits to not knowing anything about the flower business. Now he proved it.

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calbland
, US
Feb 16, 2009 7:52 am EST

Not sure about the CEO issue but I ordered flowers on Thursday (2/12) for Valentine's Day (2/14). Today is 2/16 and still nothing. Spoke to someone today who said it may not come today either... absurd.

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Sean
,
Nov 06, 2008 8:37 pm EST

FTD.COM are a horrible company, in my experience. Their price for a dozen roses is obscene to begin with, but they offered a 'free' teddy bear as part of the deal. So I made the order. The roses got delivered, but no bear. I contacted their customer service via email, choosing 'delivery problem' as the subject. The IDIOT who responded did not bother to actually read my email. Instead, they chose to simply confirm the delivery was made. I sent a second email. The response was 'we investigate all complaints individually so it may take a while'. A week later and still nothing. They obviously work on the basis that if they ignore you, you'll go away. In my case they're WRONG! Disgusting, incompetent and utterly pathetic customer service. I recommend you AVOID this company.

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David
,
Sep 04, 2008 1:35 pm EDT

FTD online dropped the ball

I ordered a dozen roses – next day delivery –guaranteed- for my mother in-laws 70th birthday. The flowers never arrived. I called “customer service” and they said they would “Make it right” first thing in the AM (the day after her birthday). I got home at 4 pm to find out that the flowers were still not there and that nothing was done. I called them a second time and the woman on the phone said, “sorry, … I could call your mother in law and let her know that you did order flowers”
Never again will I use this company or their web site. Find a local service and save your service fees.
FTD very bad service and no follow through!

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1:53 am EST
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FTD Companies non delivery of order

Recently I ordered flowers for marriage anniversary from Chennai online florists and it was to be delivered on 30th October. Even though flowers are not delivered, the customer service is telling it is delivered. To the surprise the product was to be delivered to my wife and she has not received till today. They do not have proof of delivery. The customer service is very bad and this company is run by bunch of cheats. There is no way we can escalate the complaint and they are not responding at all. . Do not send any gifts through this online cheats. They are not giving any refunds.

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Dorothy Goldstein
, US
May 08, 2016 8:05 pm EDT

Ordered flowers 4/30/16 for delivery on 5/6 for Mothers Day which was 5/8. Flowers never got there on 5/6, 5/7 or 5/8 after calling at least 15 times. customer service not in US and poor english.AFter call was transferred to the US, I was told that it was too late for Mothers Day delivery.

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lewis20
Chicago, US
May 09, 2011 5:03 pm EDT

misleading price/ Delivery

I just ordered flowers and chose the deal of the day for 19.99. The flowers are for mother's day but I chose flexible delivery and time and free vase offered, it came to over 50.00 with extra fees they tacked on. VERY deceptive business practice and didnot use my discount code (Tom Joyner). The flowers were delivered to the neighbor's home. Buyer BEWARE

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M. McLaughlin88
Pearland, US
Apr 19, 2011 3:29 pm EDT
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I wouldn't ever make a purchase with this company again. They unknowingly sign you up for a monthly membership and charge your account for 9.99/month. If you've made a recent purcahse with this company, check immediately to make sure you are not incurring this monthly charge.

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Osvald
, US
Feb 15, 2010 2:30 pm EST

Pro Flowers devilered my wife valentine flowers to LITTLETON, MA, US yesterday not to Ocean City, MD and they cannot get another shipment delivered until tuesday 2/16. A little late for valentine day- Don't use pro flowers.

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AliceW
Ottawa, CA
Aug 20, 2009 10:16 pm EDT

The flowers were terrific! Our friend was happy indeed, she had her birthday, & the flowers were just in time, so thanks for getting them out for us

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Aliya Shahzad
Calgary, CA
Dec 26, 2008 11:28 pm EST

Hi Bloomex Team
We ordered one fruit and flower basket to deliver to Miami on the following address:-

Mumtaz Akhter
C/OZaki Ahmed

1280 West 54th st, # B- 105
Haileah, FL 33012

but it was not delivered and I was charged $46.17 from my visa card. kindly refund my money.

Thanks
Aliya Shahzad

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MISCHAE
Ann Arbor, US
Nov 12, 2011 3:39 pm EST
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THIS COMPANY CHARGED MY BANK ACCOUNT FOR $300 AND I NEVER ORDERED ANYTHING FROM THEM.
NOW I HAVE TO WAIT UNTIL MONDAY, AND STRESS SOME MORE.I PAY WITH MY HEALTH TOO.

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Virginia Malcolm
Helston, GB
Jul 02, 2010 7:12 am EDT

I ordered some flowers for my daughter-in-law in Columbus, Ohio back in March. On my statement I found besides the transaction on 30 March, there have been monthly payments of $14.95 taken out on my credit card, ie an extra payment in March plus payments in April, May and June.

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cindi
Oakley, US
Feb 03, 2009 11:24 am EST

I ordered Flowers online, Looked at my cc and there was a charge for this easy saver. I called the # listed on my cc. they agreed to stop charging and credit back my acct. Advised if you click for free coupon on next order, you have signed up for the easy saver prog. NOT FREE..

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mae duchin
Fergus, CA
Dec 09, 2008 6:19 pm EST

I ordered condolence flowers for a relative. I printed out the receipt for $50.23. On my credit card bill they charged me $65.30.

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1:08 pm EDT
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FTD Companies scam, product didn't delivered

After ordering flowers from them, they sent the flowers which was a rip off price but I had no choice since I was overseas in a trip. The flowers arrived without the greeting card which was the most important thing. My wife didn't knew who the flowers from and the delivery guy couldn't tell her because he couldn't remember.
I emailed the company twice but they didn't responded at all.
Although they ruined my anniversary, I can understand mistakes but not whenever they ignored me.
Stay away from flowers.ms if you want your event to be as planned. I guess they have enough business not to care about some customers.

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5:19 pm EST
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FTD Companies did not receive product

On 2/13/14, I ordered flowers from this company for a delivery date of 2/14/14. They guaranteed that they would deliver them to my wife's place of business. Needless to say, my wife never got them and after several phone calls to FTD Flowers, they continued to tell me that they will have a supervisor call me within 30 minutes. I haven' t received a call yet. My credit card is now breached and I have to cancel and get another one. I requested a refund and all these representatives keep telling me is that they enter the order into the system but they don't know which florist got the order, and yet still telling me that they are taking my name and number and forwarding it to a manager to call me. What manager is going to call me if you don't know what florist has the order. This company capitalized off of using the FTD Trade name as a bait and switch gimmick. They are not affiliated with FTD and they are ripping off customers with these fake orders. My wife didn't get her flowers and I am livid. I am filing a complaint with the BBB. PLEASE DO NOT USE THIS COMPANY.

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nerrad
North Brunswick, US
Feb 14, 2013 7:44 pm EST

Ordered flowers for someone to be delivered Valentine's day... they never showed up. I submitted the order over a week ahead of time, epic fail...

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6:47 am EST
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FTD Companies fees charged to gold members

I subscribed to a yearly "Gold" membership program. FTD advertises discounted prices but, more importantly, "no handling fees".

My first order was exactly as promised and everything was perfect. My second attempt to use the GOLD membership was Valentine's Day when I tried to order roses for my wife. A $19.99 "service" fee was added to my order. I contacted their customer service department and complained; the GOLD membership is advertised to NOT have added service fees. Yet, the customer service rep refused to eliminate that charge. I've received multiple EMAILs from the company claiming that "customer service is their highest priority", yet they continue to refuse to eliminate that fee. I got tired of talking with them and demanded a refund of my membership fee. They refused because I already used the GOLD membership once (which worked perfectly as I stated earlier), in spite of the fact they continue to ignore the promise they advertise regarding service fees.

I had no choice but to order from PROFLOWERS.COM - I've ordered from them before and they do a great job too. The flowers are not as great as FTD, but they do deliver as advertised.

I told FTD to give the remainder of my GOLD membership to anybody who wants it, including the customer service rep, but I'm pretty sure they already know it is basically worthless.

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3:47 pm EST
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FTD Companies gold membership ripoff +little attention to order date details

I purchased an FTD Gold Membership ($29.99) in November and have since placed approximately a dozen orders. The membership entitles free shipping on most items. Here is the kicker, most sale items or special pricing items can not be combined with free shipping. I was not told this when I purchased the Gold Membership. Also, more than half of the sales I've received from FTD since purchasing the membership don't go through with free shipping. We have spent hours on the phone calling in orders as the website continues to charge shipping, even on sales sent to us. I feel the program is deceptive due to all of the exclusions and even items FTD supposedly doesn't exclude try to charge shipping on line facilitating a call, long holds an a big waste of time every time I order. They need to get their *@# together.

Additionally, my Christmas orders did not come when promised. Many were late even though order well in advance and my centerpiece was nearly a week early (FTD did replace this one). The tropical fruit we ordered for our Christmas table was not edible. This item was replaced with another item, however, it too came at a different time than it was supposed to come.

I don't know what is going on at FTD, however, I'm disgusted that even though I ordered early and picked the dates of delivery most of my Christmas orders were screwed up and that most of the time that I receive a promotion the website tries to charge me shipping even though we paid for shipping for a year through the Gold Membership. We order "tons' of gifts so why is FTD trying to lose our business?

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TimswifePatty
, US
Apr 22, 2016 7:22 pm EDT

I totally agree! I wish I had read this before I joined.

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5:52 pm EDT
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FTD Companies wrong order

Flowers are beautiful except I specifically purchased this because of the gift box, they came in celephane. I purchased the regular sized card, No card was delivered. I paid for a Balloon, No Balloon was delivered. I tried calling 30 times and can't get ahold of anyone. Also delivery was an hour late but not to bothered about that.

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Update by Kenn111111111
May 29, 2013 5:54 pm EDT

The receipt you sent me was clear as a bell, how does this happen? Do you guess what I ordered. Disappointed on my anniversary to say the least.

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11:17 am EST
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FTD Companies no delivery

My husband's uncle died and we were unable to attend the funeral so wanted to send flowers. I ordered from FTDfloristsonline on a Friday and was told the flowers would be delivered in time for the funeral service on Saturday. They claimed to not have a delivery charge, but I paid $14.99 service fee. I was left a message on Saturday morning that the flowers could not be delivered that day, but could be delivered on Tuesday if I called back. So I called and left a message with their answering service to go ahead and deliver the flowers on Tuesday. On Wednesday I called to see if the flowers and left another message with the answering service. I received a return call on Thursday (no return call from my message on Saturday) and was told that they did not recieve the message on Saturday, but that they would "upgrade" my order to be delivered that day (Thursday, 5 days afer the original delivery date!). I expressed my displeasure, requested a discount on my order and instructed them to go ahead and deliver. On SATURDAY, I received another call saying that my flowers were hopefully going to be delivered that day (1 full week after the original deliver date). At this point I cancelled the order and requested a full refund. I will NEVER use this company again. FTD has always had a good reputation for flower delivery, but if they allow shoddy companies like this one to use their name, their repuataion will be forever tarnished!

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10:41 pm EST
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FTD Companies order not delivered - never again

Prior to Valentine's Day, I placed an order (over $100) for delivery to a Nursing Home. When I didn't receive a call from the recipient during the day, I called to check and confirmed as of 5pm nothing was delivered. I checked again at 8pm and still nothing. In between I attempted to check status online which was not available, and then by calling FTD and was told the wait time was over 30 minutes. I then filed a complaint on the website and minutes later received 3 different email confirmation saying my order had been delivered. I contacted the Nursing Home and again, nothing had been delivered. Not only did they not deliver the product, they are completely unavailable to explain what happened AND they lied by emailing false delivery confirmations. I am completely disgusted, am disputing the charges with the credit card company, and will never, ever use FTD.com again and plan to tell everyone I know that they failed miserably and will lie about.

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mcoreano70
, US
May 09, 2011 10:43 am EDT

I will NEVER EVER order flowers from FTD.com again! I order flowers not once, but twice and the order never got processed. I was assured that my order would arrive on time for Mother's Day and was let down. Then you call customer service to complain and forget about getting someone in the USA, you get India or China! SMH!

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WILTED FLOWERS
Panama City, US
May 24, 2010 1:57 pm EDT

FLOWERS WILTED THE DAY AFTER DELIVERY. CUSTOMER SERVICE APOLOGIZED, BUT WOULD NOT MAKE GOOD ON THEIR GUARANTEE. THEIR 7 DAY GUARANTEE DOES NOT SPECIFIY THAT YOU MUST CALL BEFORE SEVEN DAYS AFTER DELIVERY. IT IS MISLEADING AND THEY WOULD NOT MAKE GOOD ON THE FLOWERS, BECAUSE MY COMPLAINT WAS NOT MADE WITHIN 7 DAYS OF DELIVERY.

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Janet Simpson
,
Mar 20, 2008 1:54 pm EDT

I placed an order for same day guaranteed delivery of flowers to the east coast at 9:30 am PST. I received a call at 1:30pm PST from FTD indicating the delivery could not be made. At that time it was 4:30 on the east coast and no one could deliver the flowers. DO NOT ORDER THROUGH THEM, HAD I THOUGHT TO LOOK ONLINE AT THE COMPLAINTS - I WOULD HAVE DONE WITHOUT THE AIRLINE MILES AND GONE WITH A MORE DEPENDABLE COMPANY!

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Cascus
, US
Dec 02, 2011 4:36 pm EST

Ordered flowers for 2 moms on Mother's Day & the flowers were MIA on 2 delivery attempts. FTD commits fraud and steals money. Beware of FTD!

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Bryan Tilden
Pittsboro, US
Feb 17, 2011 7:48 pm EST
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Flowers for Valentgines day were ordered one week in advance. FTD acknowledges order and charges credit card. On Valentines Day, at 2:11 PM in the afternoon, FTD advised that they would not deliver until February 16, but did offer a $20 coupon off for future orders. The late notice was not enough time to go elsewhere.

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9:32 am EDT
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FTD Companies bad customer service - no follow-up

Ordered a birthday arrangement for my Dad with a delivery of 5 days away. They delivered it the next morning! (4 days early). I emailed to tell them how disappointed I was in the wrong delivery and to ask for 1/2 refund. No response. Then I called them and was told how sorry they were and that someone would call to follow up on the problem. No one ever did. My mom sent me a picture of the arrangement and it was not at all what was pictured when I ordered - how embarrassing. It was cartoonish and delivered on the wrong day. Awful service, no follow-up. Avoid this online floral ordering service!

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FLTRX372
Lacey's Spring, US
Mar 04, 2013 5:15 pm EST
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As of Monday 4 March I have not received a refund.

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FLTRX372
Lacey's Spring, US
Feb 25, 2013 6:39 pm EST
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Alex reached out to me via email over the weekend and has advised that a full refund will be remitted. I'll follow up here once that is accomplished.

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FlowerPower88
Somerville, US
Feb 23, 2013 9:51 am EST

@ FLTRX372
I'm sorry to hear that the arrangement your ordered was sub-par. I believe that you reached out to me via e-mail. If that is the case, I responded to you and I'm hoping to have your order resolved very shortly. Valentine's Day is the busiest floral holiday of the year and we're doing the best we can to touch base with our customers and resolve all issues as quickly as possible. Please feel free to e-mail me at alex@flowers.ms or call at [protected].

Kind Regards,
Alex, Manager
Flowers, FTD Member Florist
www.ftdfloristsonline.com/flowers
www.flowers.ms
[protected]
[protected]

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FlowerPower88
Somerville, US
Feb 23, 2013 9:51 am EST

@KFN

I am not sure whether or not you had placed your order with us, but if you did, I want to make sure that your issue has been resolved. Please feel free to contact me at at alex@flowers.ms or you can call me at [protected].

Kind Regards,
Alex, Manager
Flowers, FTD Member Florist
www.ftdfloristsonline.com/flowers
www.flowers.ms
[protected]

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FLTRX372
Lacey's Spring, US
Feb 22, 2013 8:09 pm EST
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Good evening. I placed an order through their website on Wednesday 13 February 2013. I ordered product 13-V8, the large version at a cost of $89.98 after the service charge. Their on-line catalog shows this to be a really nice display of roses with a pretty heart-shaped vase. On 15 February, a day late, a completely different and much smaller arrangement was delivered to my wife. I have called their 800 number several (5) times and someone takes my information, ostensibly for a return call. I have not received a return call, and I have not received the refund that I asked for after my 4th call to them. I originally simply wanted the arrangement that I ordered delivered as promised but by the fourth call only wanted a refund. My order number was [protected]. I really hope that others see this so they don't get ripped off as I have.

Chris Potter

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11:28 pm EDT
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FTD Companies unethical terms and conditions

On website www.sendflowerstoqatar.com, the terms and conditions are written in such a way to fool any customer who avoids reading them. The Sent Flowers to Qatar company absolves itself of any obligations to deliver an item for which a purchased has been made by words like "... we may or may not contact you before substituting the product. You are also requested to note that all the product images are Studio Images and the actual product delivered may have completely different look and feel.". It is our obligation, as citizens, to bring to your attention that such websites are meant to disrupt the good development of a country with serious consequences on consumer's rights.
As example, I just purchased a basket of Sunflowers ($145). The product was changed without me being informed prior to deliver. Due to late delivery (see unreasonable terms and conditions as well on delivery time), the product was received in an advanced state of degradation. Once the product was returned and asked for reimbursement, the company made references to their terms and conditions. Even if product was returned, the company avoid reimbursement by stating that the product is perishable in nature and thus they cannot use it anymore - but it was perishable by the time it reached me.
Even if my particular case will not be solved due to my lack of attention to the terms of conditions, please review the policy of online companies with unreasonable terms and conditions which are meant to fool lots of citizens in a hurry to have a product delivered.

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FTD Companies non-delivery & poor customer service

My grandfather died at the end of March. April 14th would have been my grandparent's anniversary, so I ordered a lily plant to be sent to my grandmother in Texas on that day, because I knew that it would be a difficult time for her. I placed the order online a week in advance on April 7th. April 14th came and my grandmother told me on the phone that evening that she didn't get anything. I called FTD's customer service and got someone in the Philippines who could barely speak English. I complained about the non-delivery. She read her apology script and told me that there wasn't a florist available to make the Saturday delivery, but that they would "upgrade" my order and deliver it on Monday instead. Monday is too late and completely unacceptable! They were supposed to deliver on Saturday, so they should deliver on Saturday. That's what I paid for! At 8:16 PM on the 14th, I got an email from FTD that said the item I ordered wasn't available. WHAT?! First off, if the item wasn't going to be available for the day I wanted it to be delivered, then it should have said something on the website when I was placing the order. Second, according to FTD's substitution policy, if an item isn't available, then the local florists are supposed to substitute something of equal or greater value so that they can meet their delivery deadlines. They didn't substitute anything. My grandmother didn't get ANYTHING. Third, why is it that no one from FTD emailed or called me sooner when they realized that they didn't have what I'd ordered? 8:16 PM on the day of delivery is too late for me to make any sort of alternative arrangements to have something else delivered that day -- whether it be from FTD or a competitor! I am so frustrated and angry with FTD's complete incompetence. They claim that customer satisfaction is important to them, but in actuality, they don't give a flip. I had to set up a dispute with PayPal in order to get a refund. I will never use FTD.com again, and neither should you.

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FTD Companies not a good business to deal with

I placed an order on friday (8/12/11) to be delivered to a business on saturday (8/13/11) and paid $29.99 extra for the saturday delivery. The delivery was never made. I called the customer service number on sunday, only to be told that the "shop" (whatever that is) is closed and would not be available to contact me until monday (8/15/11).

This company boasts 24 hour service, which it does not have. It also states that ups delivery will be made. They did not even give a courtesy e-mail or phone call to me to let me know that the order had not been delivered or fulfilled. I had to speak to the intended recipient, and then face the embarrassment of explaining to them that I "thought" I had sent a plant to them! I find this company unreliable and also prone to misleading advertisement! Not a good business to deal with.

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FTD Companies - failure to render services that were paid for

I ordered an arrangement at 8:30am to be sent for same day delivery, which did not happen. I called the [protected] which is actually an answering service that promises to have someone from the "shop" call you back. I placed several calls for 4 days and several emails as well with NO RESPONSE. I didn't even get a call to let me know the delivery was not...

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FTD Companies late delivery on day after valentines day

I ordered a valentine flower package from ftd.com, two weeks ago, feb 1st, for delivery on valentines day, feb 14th for my girlfriend. This morning on valentines day I get a email from ups saying they will be delivered by the end of the day tomorrow the 15th! Wtf? Thanks ftd for ruining valentines day! You would think with how ftd over prices all their stuff they would at least make sure things get delivered when they are suppose to be delivered! Please avoid ftd if at all possible. They are over priced and have a very good chance that the delivery will be a day or so late which is kind of important when it comes to holidays and birthdays and other very special occasions. At least special to us the consumers but I guess not to ftd! Very very upset! Ftd does not care about you after they get your money.

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Update by MAHFTD
Feb 14, 2012 8:54 pm EST

Thanks Iron Muffin. Great idea but can't get away from work in time today. I know it's not really ruined but it was very disappointing. BTW, what's with this ragon jerk? Go to his account and you can see all he does is try to be an A@! hole to everyone. Haha thanks for making me laugh today ragon and maybe you should go get a life.

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10:17 pm EST
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FTD Companies hidden and outrageous delivery fee

Wanting to take advantage of the 15% off deal advertised today on ftd's website and on emails that I have received and the banner on this very website, I went through the process of ordering three separate floral arrangements for family members - the prices appeared to be good, the initial estimate was around 160.00 - when I got to the "submit" button - the total was now over $210 due to an $18.99 delivery fee for each arrangement. Nearly $20 for delivering a $40 arrangement? That is outrageous.
Since I had already devoted some 20 minutes to the process, I went through with the order. However, unless I get some relief from ftd (I immediately sent them a complaint), I will never use ftd again.

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I
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I AM ALWAYS RIGHT
Pittsburgh, US
Dec 20, 2011 10:26 pm EST

[censored]

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I AM ALWAYS RIGHT
Pittsburgh, US
Dec 14, 2011 10:02 pm EST

I am a guy, you stupid cow. Why, do you create numerous profiles in order to have anyone agree with you? Get of the computer and out of the Wal Mart house dress. Get on a treadmill and think about an online education. Stupid cow.

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I AM ALWAYS RIGHT
Pittsburgh, US
Dec 14, 2011 2:45 pm EST

I don't have to follow you. If I read a complaint and ELLEN67 has posted, funny how you f tards start showing up.

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The Old Sheriff
Acworth, US
Dec 14, 2011 1:50 am EST

You better shape up Ellen or we will have to send you away to obedience school

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The Old Sheriff
Acworth, US
Dec 14, 2011 1:48 am EST

And now blasphemy from this this Ellen person.

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The Old Sheriff
Acworth, US
Dec 14, 2011 1:44 am EST

Now Ellen, you have over stepped your boundaries. The DebtorBasher is not going to be too happy with your passive-agressive behavior. Venice09 is one of the most high respected member of the my3cents community. I fully expect you to apologize to Venice and then grovel, begging for her forgiveness.

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I AM ALWAYS RIGHT
Pittsburgh, US
Dec 14, 2011 12:35 am EST

VeniceWithIQ09, how much is gas by you? $18 wouldn't even cover gas for the three deliveries. One order charges $13.99 shipping charge for 3-7 days delivery. You have such a hard- on for ELLEN67. I have seen you follow her comments around this site. You will say anything to get into a conversation with her that you even post BS just to post something on the same complaint as her. You are a Stupid shut-in

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D
4:23 pm EDT

FTD Companies horrible service!

Do not order flowers from FTD.com. I ordered flowers from FTD on the date of 2-13-10 for delivery on Valentine’s Day and they never arrived. I called the very next day and they stated that the florist did not have that model, but I never received a call from the florist or FTD.com. All I received was a weak apology, and a claim that my money would be refunded in the next 7-10 business days (which didn’t comfort me at all). They are too expensive anyway. DO NOT ORDER FROM THIS COMPANY. This review could have been completely different if they had just contacted me as soon as possible, but instead they chose to apologize upon being prompted too. I hope this business suffers horribly because they ruined Valentine's Day in my eyes for myself and my girlfriend. I felt i had to email her the confirmation just to let her know I did not forget to send her flowers on Valentine's Day which I do every year. This lack of action by FTD.com as well as the florist they contracted with is inexcusable. On this particular day customer satisfaction should be at 100% because it is a very important day for those who are in loving relationships. They offered me no satisfactory excuse and once again because of this I hope this company suffers. DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY.

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frances1981
, US
Nov 12, 2018 3:49 pm EST

No matter how many times you request, they will never remove your email address from their daily SPAM. I have tried literally dozens of times. Their customer service dept. is horrible. Do not order from FTD!

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J
8:57 pm EDT

FTD Companies worst flower company

I ordered some some balloons to be delivered to my significant other on 3/17. I placed the order on 3/15 and left special instructions for the balloons to get at his work by 1pm. Well it was 2pm and I still did not get confirmation of a delivery so I called FTD and spoke to a customer service rep upon which she told me "not to worry". Okay ma'am I said. He leaves at 3pm so I am not going to be paying for a service that is not complying to the order as requested. Long story short... delivery was at 3:34pm. The balloons over the weekend defaulted and the surprise was ruined. I will NEVER order flowers/balloons from this company again. I had a 25 gift card and thought...let me give them a try, maybe they are good. HORRIBLE Company...I am just sticking with Pro Flowers, should have never cheated on them...

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1:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FTD Companies false advertising

I've got a beef with FTD. I ordered a featured bouquet for Mother's Day, and the photo on the website was full of beautiful yellow flowers. The bouquet my mother received had just four... the rest were dinky little daisies. Ten days and two frustrated emails to customer service later -- and I've been ignored. I went to Facebook with the same message, asking for some attention to my concern -- and my post was deleted from their wall (even after receiving feedback from other community members).

Guess what FTD -- if you're going to operate a community on Facebook, and then your idea of moderating it is to censor the content you don't like, you probably shouldn't waste your time.

With all the options we have in choosing online flower delivery, there's simply no reason ever to return to FTD.

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10:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FTD Companies false advertising/no accountability

I will never use FTD again. Simply put, if they do not hold their florists accountable, then they clearly do not need my business/money. I ordered a Mother's Day bouquet ("Dreamland Pink Bouquet" consisting of pink roses and peruvian lillies) this year, and had the option of 3 different price point arrangements: 14 stems with vase at $39.99, 20 stems with vase at $49.99, and 26 stems with vase at $59.99. After shipping and handling charges, the total for the order came to $90.98. I decided to go big and get the nicest, most expensive arrangment for my Mom. The photo depictions of the arrangements on their website show how each bouquet SHOULD look. Needless to say, when the flowers were delivered to my Mom's house, I was extremely disappointed and angry. The photos attached show what the arrangement was supposed to look like, and of course, the weak flowers that were actually delivered. After contacting FTD, they asked if the stem count was correct (which it was), and then explained that they could not verify nor hold the florist they used to locally arrange and deliver the flowers accountable. For $90.98, I would hope that I was getting what paid for... I guess not. And that is that, I will never again use FTD, and will encourage others to send their business to 1800flowers.com (who have always been spot on with my past orders) or other businesses that actually give a hoot about their customers.

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Jaipersaga PMI ME PM
, US
Feb 09, 2018 6:09 pm EST

Today I have two returns in play not deliveries like I ordered. Both are for a small town in Louisiana. One from FTD who were courteous, sales oriented, and motivated. The other from 1800Flowers who were bad reception, they called with the most confusing responses that seemed like they were testing me for my reaction, and they tried the same return as credit scheme the other company did. Is that business or even competition. Nah, that is just two criminal business organizations fighting over some scraps of a no longer defended american economic system.

I was expected flowers for a loved one today, but now all I can wonder is where do they now dispense the good hard justice or does that still happen?

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Jaipersaga PMI ME PM
, US
Feb 09, 2018 6:01 pm EST

I have to disagree though 1-800 Flowers is just as bad, if not worse.

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Jaipersaga PMI ME PM
, US
Feb 09, 2018 5:55 pm EST

Yes this totally true! I just ordered and first they called to say the vendor called to say they stopped delivery early today. They would refund half the delivery charge and deliver tomorrow. They called me again to say the vendor called to say no delivery on Saturday. I asked for my money back. They said not once, nah, not twice, nah, not thrice, this is getting stupid they did it like seven or eight times, insisting I should take a store credit more than the value I was charged for the product I ordered. They explained how I can use this credit for a later purchase some where else. I said no and they said it would be five days until the charge will actually reverse, so I guess extortion still is a thing in a way. I got curious so I called all the stores in the town I was ordering for and they were still open. None of them deliver or work with flowers.com. How could they offer me business they had no access to. It seems to me that FTD companies are just successful brand based drop shippers and not part of a legit sales chain. They are middlemen and very bad ones at that.

FTD Companies Customer Reviews Overview

FTD Companies, operating through their website ftd.com, is an online floral and gifts retailer. They offer a variety of products including fresh flower arrangements, plants, and gift baskets for various occasions such as birthdays, anniversaries, and sympathy expressions. Customers can browse and purchase these items online, with options for same-day delivery through a network of local florists. FTD also provides services for weddings and corporate events, catering to clients needing floral decor and gifts.

FTD Companies In-depth Review

In Summary: FTD Companies offers a comprehensive range of floral arrangements and gifts suitable for various occasions. With a user-friendly website and a commitment to quality and customer service, FTD stands out as a reliable choice for those looking to send flowers and gifts both domestically and internationally.

Company Overview: FTD has a long-standing history in the floral industry, providing a wide range of services including flower arrangements, plants, and gift baskets. Their delivery network spans across numerous countries, allowing customers to send flowers and gifts to loved ones near and far.

Website Usability: The FTD website is designed with user experience in mind, featuring easy navigation and a clean aesthetic. It is mobile-responsive, ensuring customers can place orders on-the-go. The ordering process is straightforward, with clear steps and minimal hassle.

Product Selection: FTD boasts a diverse selection of floral arrangements catering to different occasions and seasons. They also offer a variety of non-floral gifts, such as chocolates and plush toys. Customers can personalize bouquets to suit their preferences, and the site regularly features seasonal and occasion-specific offerings.

Pricing and Value for Money: Prices at FTD are competitive when compared to other major florists. They offer various membership and subscription services that provide value through discounts and promotions. Payment options are secure, giving customers peace of mind when purchasing.

Customer Service: FTD provides multiple support channels for customer inquiries and issues. They have a satisfaction guarantee and a clear refund policy. Customer reviews and testimonials are accessible, and they offer after-sales support to ensure customer satisfaction.

Quality and Freshness of Products: The company sources flowers from reputable growers, ensuring the freshness and longevity of their arrangements. Products are well-presented and packaged to maintain their quality upon delivery.

Delivery and Fulfillment: FTD is known for timely deliveries and is generally able to handle special delivery instructions. Shipping costs and options are clearly outlined, and they have capabilities for international delivery, although details on this may vary.

Sustainability and Ethical Practices: FTD has shown a commitment to sustainability through various eco-friendly initiatives. They also focus on fair trade and ethical sourcing of their flowers, and they engage in community involvement and charitable activities.

Corporate Services: For business customers, FTD offers B2B services and corporate accounts, providing custom corporate gifting solutions and event floral services to meet the needs of organizations of all sizes.

User Experience and Feedback: The website is accessible to users with disabilities, and FTD has loyalty programs to engage customers. They are proactive in resolving complaints and issues, ensuring a positive user experience.

Final Verdict and Recommendations: FTD is a trustworthy and reputable company in the floral industry, meeting and often exceeding industry standards. Their services are suitable for a range of customer needs, from personal gifting to corporate events. Overall, FTD is highly recommended for those seeking quality, variety, and reliable delivery of floral arrangements and gifts.

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FTD Companies contacts

Phone numbers

1800 736 3383 +1 (630) 719-7800 More phone numbers

Website

www.ftd.com

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