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Fry's Electronics Store / laptop purchase

1 Phoenix, AZ, United States
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On 11/22/2016 I went into the Fry's Electronics store in Phoenix to buy a New Laptop. As I was walking into the store I picked up "We Pay the TAX on Selected Items" I went to the Laptop Sales area and spent over 2 hours with a Customer Service Person that was very nice and extremely helpful. I gave him my requirements and he found an HP 17 with I-7 Gen 6, Open Box Qualifying for the Free Tax and quoted me 809.10 price. I had a tech question on it so I went to the Service Desk and He went to Retrieve the Laptop. Problem #1: This is ALL of it Started, The Rep., ...Sorry I couldn't find the computer I quoted you but this is Exactly Like it, but it's $56.00 more. I told him that is not what you quoted me. He said he had "NO" option that was the price. I figured, with the savings on the TAX, of $77.00, Oh Well. We walked all the way back to the Laptop Area, and he started to process the Invoice and He Had quoted me with the TAX Deduction, which he assured me and showed me on his Computer it was Qualifying Item. Then He said, he couldn't get the Invoice to qualify the TAX Deduction and involved a Senior Peer Sales Person, Who although the EXACT PLU..Skew showed on the Fry's.com/Tax. It would NOT process. Both of them went to the MIC Manager In Front and 15 minutes they returned, they were unable to get the TAX issue resolved but they did get a 10 percent override on the price. So, I reluctantly excepted it and I had also wanted to purchase some new Accessories and Windows Office which was 49.00 So, the final price was well over $1200.00. One of the accy's was a Cool Pad it was Priced at 19.99 On Sale. So, we went up to the place you pay, and he disappeared, leaving me with the Price quote to pay and Go. When I got to the register, I found out the Cool Pad was 39.99 Mis-priced. By this time it's 2 1/2 hours of being lied too, and so on and so-forth. I told the Cashier, I wanted to speak to the Manager, so this gal, the Title of Manager Customer Service, who I found out had previously given the discount, Remember, this was not a discount, it was a reduction from the original misquoted price, bringing it Back to the Original Quoted Price of the 809.10. I explained the entire EXPERIENCES, MISQUOTES, MISPRICINGS, AND FAILURE TO UPHOLD THE "TAX REDUCTION THAT QUALIFIED" This conversation and a couple phone calls to someone that she made, I explained that, I had learned that the COMPUTER SALES PEOPLE, ARE NOT PAID, BUT ONLY BY 100% COMMISSION. I was absolutely really Mad when I found out about this part, AS We, in Arizona Just passed an increase of the Minimum Wage to $10.50 an hour, Yet these guys were NOT being paid anything to Be there. The MIC had walked away from my hearing distance and left me with the cashier and related that the TURNOVER RATE OF EMPLOYEE'S WAS EXTREME. Several times during this whole experience I wanted to just WALKAWAY, after being SCREWED AROUND FOR now 3 hours. The only reason I didn't was after the Guy helped me for 2 hours, if I left he would NOT get any pay for the time he was involved. AND THIS WAS FRY'S, Well Price Match anyone, so what the company is saying is We will Screw the UNpaid Employee's More. So, the MIC returned explaining she was UNABLE to address the Misquoted prices, the TAX Qualifier, I verbalized to here My Extreme Discontent over the Expierence and Told HER, That I was NOT going to Complete the Purchase as this was. FALSE ADVERTISING, BAIT AND SWITCH, and felt terrible that the Sales Person Now would not get paid. She explained that she would have the Customer Service Dept from California call me in the morning to discuss the issue. The Following morning, NO Phone Calls from Customer Service, I went to Fry's.com/Tax and they had removed the very qualifying computer from their site...
THIS IS FRAUD AND A WHOLE LOT MORE...THE USA JUST WENT THROUGH AN INCREDIBLE ELECTION, BECAUSE OF THIS VERY CORPORATE GREED. IN THE USA, WE DON'T HAVE SLAVES I THOUGHT, PEOPLE ARE COMPENSATED EITHER BY HOURLY WAGE OR AS A MANAGER. I UNDERSTAND LIKE WAITRESSES TIPS ARE PART OF THEIR WAGES. BUT NEVER HAS ANYONE NOT RECEIVED COMPENSATION WHEN BEING REQUIRED TO BE ENGAGED IN A RETAIL POSITION AND NOT RECEIVE MINIMUM HOURLY WAGE, IT'S AGAINST THE LAW. I AM A RETIRED POLICE OFFICER OF 35 YEARS, AND WILL BE REPORTING THIS TO THE STATE LABOR BOARD.************PLEASE BUYER BEWARE AND BOYCOTT FRY'S ELECTRONICS FOR THE SAKE OF THEIR ENSLAVEMENT OF THEIR EMPLOYEE'S***************************COMMENTS [protected]@aol.com

Ji
Nov 23, 2016

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