5801 Spur 327
Lubbock, TX 79424
We had called frontier dodge to learn more about a 2006 Nissan Titan. We asked Ruben If he still had the truck. He said to let him check and he would get back with us. He then called my husband and stated that yes they still have the truck. the dealer asked if my husband would like to get the truck. My husband told the sales man that if it was possible to get him in the truck it would be great. Ruben then checked my husbands credit. Pulled a hard credit report. Looked up the financing and then stated that the truck was going to be payed for 48 months at 400 dollars a month. We asked if the truck was ready and he said yes. We live one hour away from the company. We were trading in a car that they had previously sold us so we told them to check with the Amarillo finance company first. He said that they did approve to get him this truck for his trade in. As we arrived Ruben or the sales men stated, " I have bad news, the truck would not start and now we have to send it to auction. We were upset by the fact that he did not tell us earlier before we made the trip. With our first car we got from this company, the car arrived filthy coke and sticky stuff all over it. No big deal it can be cleaned. Before we ever made the deal we test drove the car. The check engine light was on. We asked about it and they checked in the shop. There was nothing wrong with it and turned off the light. 1 week later the check engine light came on and we had it checked. There were numerous things wrong with the car. I called to ask them why they told us there was nothing wrong and just turned off the light. The manager at the used lot told me I was a lier and that they would not turn off a light like that. Needless to say with the truck, I called to the other dealership that also had the truck for sell on the internet and they stated that Ruben knew the truck was sold. He pulled us in there under false pretenses. . In the system it said the truck was sold perfectly fine to another person a week prior. So he not only ran our credit for this truck, they did not have the truck and he knew it. Please help If I can not get reimbursed some how I will have to get a lawyer.