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Frontier Infiniti / Car dealer cheat customer

1 4355 Stevens Creek Blvd.Santa Clara, CA, United States

Today I need Complaint Infiniti Dealer (Name Frontier Infiniti) Car Repair issue

The dealer name:

Frontier Infiniti,

Located at 4355 Stevens Creek Blvd. Santa Clara, CA 95051

Phone: [protected]

Description My Car Maintenance process:

My car is 1999Y Infiniti G20t

At 4/15/08, My car got 90, 000 mile maintenance at dealer (Frontier Infiniti Dealer) office. Before maintenance, anything is good.

After that maintenance, at June-1, sometimes it can't start. I use this car very less mile everyday (under 5 mile everyday). This first maintenance I spend $1793.00

First I think maybe its battery doesnâ??t work, so I open the engine cover to check battery. While I open the cover, I found one cable loss or left on engine outside,

It is very dangerous possible break the cable because the engine so hot.

I pick up my car to the same dealer again; they say it is normal case about engineer mistake. And they let me spend $667.58 for maintenance start motor problem again.

After second time maintenance, 20 days later, till to about July-5, the car always report â??Engine Service Soonâ?? error. I talk with the dealer; they said I have to spend more money maintenance again.

I complaint with Infiniti consumer affair office, they say they canâ??t control dealer, and they have no idea/help for me.

I think the dealer and the Infiniti consumer office hurt customer benefits. And while I talk with them in phone, I feel they discriminate me and cheat me.

The car total value is $5000. But they cheat me replace one bye one, will be spending more than $5000.

Why I say they cheat me, they made bad quality maintenance?

Because the car situation is much better before they maintenance, but after they maintenance I feel the carâ??s status is very bad. And I found they forget to setup one cable outside of engine.

I am feeling worse, no helps and my English communication is not good.

So I only way I complaint them here.


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