Frontier Imports, Inc. / Poor service, poor quality!
1.) This January, I bought an SLA-255 ATV from ATV Discounter. All seemed fine except for an exhaust leak where the pipe bolts onto the engine. I assumed that I had not installed the gasket properly, so I ordered another one. I was charged $11. I received the gasket, re-installed it and the pipe and there was no change. So, I called your service department. I talked to someone who said that they had bought one of the same units. His exhaust leaked too, but I shouldn't worry about it because it wouldn't cause any harm. That is incorrect. An exhaust leak at the engine like that will burn the exhaust valve. At that point I said goodbye and scheduled time with a local shop. I took the atv into the shop the next day. The day after I was able to pick it up. The cause for the leak was that the flange around the exhaust pipe was only welded about 7/8 of the way around. That was the cause for the leak and the burning of the gaskets. Cost for repairs, $182.00. At that point I thought, "oh well, anyone can make a mistake".
2.) On March 27th, I bought an MC-01 Street Motorcycles from ATV Discounter. It took 7 weeks to receive the MCO and bill of sale. In Idaho, I must transfer the title on a new vehicle within 30 days or they charge me another $20. I had to speak with 4 different people on as many occasions to finally get this taken care of.
3.) On April 2nd, I bought one of their DB-07 dirt bikes. I assembled it, put gas in the fuel tank, and took it out for a quick ride. During that ride the chain guide attached to the swing arm disintegrated and upon finishing my ride, I noticed that gasoline was leaking slowly from the tank and tubing leading to the carburetor. Upon examination, the tubing had been cut off at an angle, not allowing for a proper seal. That was easy to fix. But also the tank itself was leaking from the back two holes where the trim screws on. The tank needs to be replaced and I also need a new chain guide. Because of Postal Service rules I cannot send you the gas tank back. ATV Discounter at first promised to replace the parts, now they will not even speak with me. Also the MCO that was finally sent for this bike is incorrect (or fraudulent). It says the bike is a 2008, but it is in fact a 2007. I have not been provided with a correct MCO as of this date. So, I cannot get a title or off-road permit for this bike.
4.) A couple of weeks ago, I also ordered a new floor mat for an SL150-26 scooter that I had bought last fall from another seller. I paid 30 dollars for a "new" mat. I was sent a used mat with holes in it. I called and talked with Travis in the parts department. He told me to send that mat back (at my expense) and he would send me a new one. I received the "new" one today. It is also used with a hole in it.
Just over two weeks ago, I called and talked with Eric in the sales department. He connected me with Bob in parts. Bob assured me that I would be receiving a new gas tank, chain guide and floor mat. All I have received so far is the used floor mat with a hole in it. The way I look at it, ATV Discounter owes me paperwork for the MC-01, a new gas tank (that doesn't leak) and a new chain guide for the DB-07, a NEW floor mat for the scooter, $182 for repairs on the atv, and $11 for the gasket for the atv (which was not the problem). I called and talked with Eric on Monday and again yesterday. He acted totally disinterested. I later talked with Sheri Barling who promised that all these issues would be taken care of. Still nothing as of 5/19/2008.
CONCLUSION: The people at ATV Discounters are thieves and cheats. They also lie a lot. MY ADVICE IS TO NOT BUY ANYTHING FROM THEM UNDER ANY CIRCUMSTANCES.