Frontier Communications reviews and complaints 2
View all 356 complaintsFrontier Communications - unauthorized new account after cancelling service
Here are the details of my case. I removed my identifying information because I don't need that all over the internet. I would like to know why there are numerous complaints here, but it keeps happening?
I cancelled my account for landline phone and internet on 01/22/19 @ 4:23pm. I cancelled it online, via chat, and I called and followed up to ensure it was actually cancelled and spoke with Elvin. I kept receiving bills. After several calls this account was finally credited and I have a zero balance. However, Frontier took it upon themselves to open a new account in my name for internet service. On 02/16/19 I received a bill for $34.69 for internet for account number ###. I NEVER opened this account. On 02/26/19 I sent Frontier documentation that I cancelled my account and it was paid in full and that an account was opened without my approval. On 03/16/19 I received another bill for $78.38. On 04/05/19@ 10:55am, I talked to Chris and the fraudulent account was supposed to be closed and zeroed out, confirmation number: ###. On 04/16/19 I received a bill for $59.73. Frontier had issued a credit for $18.65. On 05/11/19 I received a letter from the National Frontier Collections Center that I owed $59.73 and if it's not paid, they will submit my account to collections. On 05/20/19 @ 9:35am I spoke with Amanda (Agent ID#: V_Abbq54), she applied a $25.00 credit under confirmation number ### (because that's all she said she was allowed to credit for customer satisfaction and submitted a dispute for the remaining amount. On 06/16/19 I received another letter from the National Frontier Collections Center that I owed $59.73 and if it's not paid, they will submit my account to collections. On 06/18/19 @ 9:35am, I spoke to Victoria, she wouldn't give me her Agent ID#, and she indicated that she couldn't do an adjustment, but would add her dispute to Amanda's. She used said, "I'm escalating this to the dispute department" and gave me a dispute number: ###. On 07/17/19 (today) I received a third letter from the National Frontier Collections Center that I owed $25.04 and if it's not paid, they will submit my account to collections. I'm mailing the letter back to them with the documentation in this complaint. Frontier's fraudulent practices have cost me over 22 hours of my time, not to mention the money associated with having to repeatedly call them and be put on hold and transferred all over the company, and the stress is putting me in a downward spiral emotionally.
Frontier Communications - Fraudalant billing practices
I moved from my residence on March 6, 2008. I cancelled services when I moved into my new home March 28, 2008. Frontier Communications handled my landline, internet and cable bundle package. After cancelling services Frontier continues to bill me for services on the cable portion only. When I call Frontier they blame it on the cable carrier they link with saying it their issue, yet it is Frontier who is billing me. Service was appropriately cancelled, all equipment was returned. I have new service with another carrier at an entirely different location effective 28 March 2008 yet Frontier will not correct the billing error. This is a fraudalant billing practice. A company can not bill for partial services when the entire account was appropriately cancelled.
Frontier bundles tv in ternet and phone ,,, phone out 3 days a week internet skow , and creeping bills each month a different ammount few cents to a few dollars more each month if i had auto pay id never know what they took for their bill. No more auto pay anything ,,, dish net price increases all the time for no reason repeat tv and commercials i do not need , my home burnt down i called to stop service , customer service at frontier didnt listenm and kept billing me for 2 years after phone tv and all burnt up i lived in a camper with no electric for 8 months yet they billed me each month ,, frontier 2 cans and a wet string would be better ..
Frontier sucks! the connection disconnects three times a day. after 5 or 6 years of service. they bought out att, which I had the silver package which includes 120 channels two movie channels, phone and internet. they turned off my movie channels saying that I was getting them for free the whole time. [censored] they want more for less, they suck and they can take thier boxes and shove them! f. you frontier
I was a Frontier consumer for over 10 years it hasn't been since these last couple of years when they gave me unreliable internet and don't give my mother (different last name) any bills at all. My mother is also a customer, won't receive not one paper billing and when I jump on customer service they said they will finally get a bill to her. Let's see how long that lasts!
August, 2018 ordered a second land line, was told it would cost around $30.00 a month, had the number for about 3 weeks, when it was disconnected for no reason & I was given a new number, I had already given my phone number out, so got to do it all over again. 2nd line wasn't on my Sept. bill, there mistake the agent said & it would be fixed, nope, I called October to get amount due, for both, paid it, this went on November & December I talked to no less than 7 agents I have W.O.#'s, one they say doesn't exist & the other says nothing. Then the agent today tells me they don't issue W.O.'s for billing related issues. Long story going round & round, they now say I owe them $343.00 I don't. I wish I had the option to get something else but I don't. So I don't know how this will resolve. Frontier has a lock on this area, no cable & no cell reception. I'm stuck. Like Lana above said. "If anyone knows how to legally dispute Frontier without going to court, please let me know. This will go on my credit report and I'm feeling so helpless to the situation." They will screw you & there's nothing you can do to work it out with them, even when when you have evidence, I have 28 pages & no where to go.
Call your States Utilities Commission. They helped me with my Frontier Issues; Especially if you have proof.
I cancelled service with Frontier and went with a different company on December 3, 2018. I received my bill from Frontier for the full 30 day billing cycle of [protected]. When I called and asked them to tell me what I actually owed for the 18 days of service, I was told that I am responsible for the full 30 days. That means I would have to pay for 12 days that I did not have their service. I spoke to a supervisor who told me it is in their "Terms & Conditions". When I asked where that is on my bill, she said it is on their website and is legal. Before I stopped service, I spoke to two customer service reps asking them not to raise my bill by $40.00/month and I would have to change service if they would not help me. Neither representative mentioned this to me. I have calculated what I owe by the number of days I had their service and will only pay what I owe. If anyone knows how to legally dispute Frontier without going to court, please let me know. This will go on my credit report and I'm feeling so helpless to the situation.
Contact the Utilities Commission in your State and they will assist you as they assisted me with my dispute with Frontier.
They used to be good, but now will not even accommodate you as a customer. They seem to know that they don't have to care.
I cancelled m account on 07/02/2018 and was told I owed 1 more billing cycle. I paid that bill and Frontier continued billing me for 2 more months even though I had returned all equipment and sold and moved out of this home. I am not exaggerating when I state that I have spent over 20 hours on the phone disputing their fraudulent additional charges. I actually on hold again as I write this. Today I was hung up on 3x and transferred to the wrong departments over and over. 3 Hours of my day again that I won't ever get back. This is total harrassment. I just sent a complaint to the president of the company. I don't want anyone else to go thru the stress that I have been through over these fraudulent charges. If anyone has advice on how to STOP them, please feel free to interject.
You can contact the Utilities Commission in your State, state your case exactly and they were pretty fast in getting back to me when I had issues with Frontier and taking care of the problem for me. I am in Arizona. I would definitely contact the chapter in your State and you should get help with your problem. Good luck or maybe you have found a solution to your problem already; as I see that this was 5 months ago.
Now its almost more then two months and this AT TRADERS/ASMAT TRADING is NOT paying my refund of US$ 1, 050.They are fraud company.
Frontier was a decent company back when they came to my area ten years ago. Now their billing is always wrong and they won't fix it. I have a price promo lock on service. But it was raised in month 5 and some agents will fix it but most insist the increase is accurate charge for the promo. I thought Comcast won prize for worst customer service. Frontier has vastly surpassed them in fraud and deceptive practices. Never use Frontier. I'm switching back to Comcast despite having to pay more per month.
I have a $4.99/month contract for as long as I am a Frontier Secure subscriber which they will not honor. They now charge $5.99 and say it is legitimate and it is what they now charge. Do not believe anything their sales people tell you. Unfortunately, I have no choice as Frontier is my only provider.
MY CASE IS SAME THEY CHARGE ME WHEN FOR LAST COMPANY VERIZON PASS TO FRONTIER .NOW MY PROBLEM IS NO BODY ANSWER THE PHONE THEY SEE ALL THE PERSON IS BUSY WHIT THE OTHER COSTUMER IM CALL TOMORROW LET ME KNOW WHAT TIME.IS CRAZY . THEN MY INTERNET IN 3 OPPORTUNITY IS SOO SLOW AND THEY NOT DISCOUNT THE MY BILL THE TREE TIME MY INTERNET IS NOT WORKING GOOD THIS COMPANY IS 0 STAR
Frontier communications fraudulently billed me for several months after I canceled my service. I was told on 4/8/16 that my service had been canceled, yet they continued to bill me into September. The total bill for services I did not use was over 1200.00. I called in to dispute the information and was hung up on, told erroneous information, denied the opportunity to speak to management, and finally was told the best they could do is reduce the bill to $1000. I told them I would not accept this. After nearly a year of fighting with them, I was contacted by Elizabeth Golightly and told that yes, they did make a mistake, but I still owed $354. This was not accurate either as two adjustments had been made to the account she claims to have no record of. Regardless, I was willing to pay the $354 if they would remove the erroneous collection from my credit report. She refused to remove it and basically told me Frontier was wrong, but they weren't going to do anything about it unless I pursued legal action.
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