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1.4 356 Reviews

Frontier Communications Complaints Summary

33 Resolved
322 Unresolved
Our verdict: If considering services from Frontier Communications with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Frontier Communications reviews & complaints 356

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4:42 pm EST
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Frontier Communications charged to cancel internet that never worked

I signed up for a phone and internet bundle 3 years ago and chose Frontier because comcast wanted an early termination agreement and Frontier didn't.
The internet never worked right and after many months of frustration I decided to switch to comcast even with the early termination agreement.
I paid my final bill and moved on.
A year later I got a letter from a collection agency demanding payment on behalf of Frontier.
I called Frontier and after an hour or so figured out three things, 1-they didn't dis-connect the broken internet, 2- they didn't bill me for it but kept accruing charges to my account, 3-They charged me an early termination fee(? the one that I signed up with them because it didn't exist)
They agreed to reverse the charges and I was satisfied.
Then 9 month later YOU KNOW WHAT HAPPENED- ANOTHER COLLECTION LETTER.
I called in and they say they have now fixed it ( if I call back in a week or so and pay them $18.00 )
NO MENTION OF A REFUND FOR LACK OF INTERNET (that was paid for while not working)
They just don't care if you got what you paid for, they just want to invent charges and bully you into paying.

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7:01 pm EDT
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Frontier Communications fraud

I started my service in August under a $200 gift card promotion for starting service. My bill was going to be 106.00 a month. My first problem was immediate when I saw that they did not have all my tv's set up for the right services. Then I find out that a dual hd dvr box only offers hd on one tv. Then I had to add an additional hd box in order to get my services set up right. The internet was not set up right and I spent the first week of my service on the phone with them trying to get it all set up. When my first bill come it says 269.34. Another part of my agreement was free installation, another phone call to customer service to get that fixed. My next bill is 175.00, another call and they said that I was misquoted but I saved my quotes and told them that that is not my problem. In this time my Internet has gone out 3 times for several hours at a time. Now it is October and I have not received my gift card so, once again, I have to call customer service for them to tell me that they will get my $100.00 gift card right out. I said what; I signed up under a $200.00 promo and I was told that there was no such promo and that the paper that was addressed to me that came in the mail in August was I figure of my imagination. So now after all this bull I have to search and find A piece of paper to prove that I am due a 200 dollar gift card. This person actually said that I was lying to try to get money that simply don't deserve. If anyone happens to maybe have this promo it would really help me to prove that I am not a liar and make them honor their agreement and also by doing this I want to have all papers in order to get out of this agreement without fees and I will hire an attorney to deal with this issue, I have never been treated so badly and had such terrible service. If anyone may have that promo or had the same problem please e-mail me at [protected]@me.com. I would greatly appreciate it.

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T Earle
, US
Feb 12, 2018 9:16 am EST

I signed up in November 2017 for phone and internet services. When I signed up I was told I would have a 3 year price guarantee with no commitment. I straight up told them I will never do a commitment with anything ever again. Been there, done that. They guaranteed me this was not a commitment just a guarantee they offered their customers. Their promo was a $200 Amazon gift card that I qualified for. Just pay on time for 3 months (90 days) and receive a $200 Amazon gift card. I bluntly asked the what was the catch? They said to get the free gift card just pay my bill on time. OK. I can do that. So I did. Fast forward to Feb 2018. I did receive my digital Amazon $200 gift card code via my email. The email follows.

Dear Valued Customer:

Welcome to Frontier and thank you for choosing us as your home entertainment and connectivity
provider! We appreciate your business and will work hard to provide you with fast, reliable
internet, great customer service, and competitive pricing. As part of your recent qualifying purchase, you are eligible for an Amazon.com Gift Card*.

Your Amazon.com Gift Card can be redeemed towards millions of items at www.amazon.com. Do not
delete this message - you will need the gift card claim code below. You may want to print a copy of
message for easy reference later.

With your new Internet service, you have agreed to a two-year term and $200 pro-rated early
termination fee on your internet service. This fee will be automatically charged if you cancel your
internet service prior to the two-year expiration. If you should have any questions regarding your
Frontier products or services, please call customer service at [protected]. Thank you for choosing

Frontier Communication

Regards,
Frontier Internet Team

****WHAT?**** Are you kidding me? I will be contacting these people and if this a scam or there is a catch they failed to disclose I will be contacting the WV attorney General office!

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Sue Ronan Dube
, US
Aug 12, 2015 12:31 pm EDT

Frontier has horrible internet service, I have 30 work tickets and they showed up maybe 5 times. Just in the past week alone, 2 days in a row again was a NO SHOW! They make you wait all day long and don't bother to show up at all! 7 months they cant fix it because they don't know what the hell they are doing. Im not receiving phone calls and my daughter is due any day. They don't care one bit.No internet and continuous disconnects that are frequent. Bad modems and they can't even credit your account. Well right there says they do not care about their customers. Why should people pay for a service that don't work?

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NetworkingGuru1
Snohomish, US
Oct 30, 2011 6:13 am EDT

Frontier is a company lost in debt, and desperately trying to hang its woes on its customer base, knowing full well that many of the rural base has absolutely no other option. They ARE a monopoly, and they ARE fraudulant.

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5:12 pm EDT
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Frontier Communications contract renewal

I contacted Frontier to try and lower my bill. They are charging me $177.00 per month for internet, phone and tv. I was told by a representative that I couldn't change my service until September of 2012. He said I renewed my contract last month. When I told him I didn't renew anything - he said Frontier automatically renewed it for me. He said I couldn't cancel my service and if I went to another company I would still be billed and have to pay for Frontier services until September of 2012. I was not notified that I had the option of renewing my service in September of this year.
This doesn't sound legal to me. Does anyone have any thoughts on this. Or has anyone else had this problem.

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3:41 pm EDT
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Frontier Communications - modem fraud

I believe Frontier Communications is perpetrating a major fraud on people. They mess with the DNS server, then when complaints come in, they tell them their modem is bad and they will send them a new one for free or for 6.95. What they don't say is this is 6.95 per month added on to their internet fee. So in the last two months, internet went down, I called...

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Frontier Communications - how can I return the modem???

I really doubt if this company has any capacity to provide the quality internet service as they advertise. I ordered their internet service on 8/12, when they told me that they would send the technician out on 8/18. On 18th, nobody showed up, and I called the company just to find out that they can't even find my internet account. After assuring that I...

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4:20 pm EDT
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Frontier Communications poor service, will not communicate anymore

no internet for 22 days, had Geek Squad hook up my new modem provided by Frontier communications, frontier technician called me aftwards, he stated frontier could have installed my modem for me at no charge. frontier technician offered to have his boss call me about compensating me with a faster speed internet at no charge to me plus reimbursement for my Geek Squad expense. Technician's supervisor has never called me in over three weeks, now frontier technician has stopped answering my calls to him. All this has gone on for almost two months

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1:22 am EDT
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Frontier Communications cut services and charge outrageous fees

Wow how bad does it get. I was a happy Verizon customer and then I get switched out of nowhere to frontier. After the switch I find out that I lost access to a lot of my awesome Verizon features such as online vm, HBO Go, Online Call histories, etc. Yet they continued to charge me the same amount!

Then after two months of service I found my 15mps internet speed, which I still pay for, is now really only getting me 8mbps.

FInally due to family/work reasons we decided to relocate to Colorado. I notified Frontier that we would need to disconnect our service here and move it to Colorado. Apparently they do not offer service in Colorado, so they will be charging me a $120 fee to disconnect. It's either that or I keep service at an address I will not be living at. What a joke! What to keep customers loving you guys!

Long story short Frontier sucks. I wouldnt recommend them to anyone, STAY AWAY!

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RustyH
Grand Island, US
Oct 20, 2013 4:35 pm EDT

We have been with Frontier paying our bills and never late. We started getting internet service from them but we continually had problems with connecting to the internet. We Got fed up with them so we switched to Charter. They sent us a bill for $500.00 dollars just because we left their service. They claimed we had something called "auto renew"? Something we didn't even sign up for...never signed a contract..ever! That's half a thousand dollars and I've been unemployed for several years now... Don't ever use frontier EVER! Their service sucks and now this slap in the face. Just a warning.

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tknapp
, US
Aug 19, 2011 5:34 pm EDT

Wow! Thank you all so much for posting all of these complaints! I was just on the phone requiring about their service and wanting to change from Time Warner. I thought I would just check out to see if they had complaints and there are hundreds, all regarding the same things! This company should be shut down. I was on hold for over 20 minutes just to find out if they serviced my area, while waiting and beginning to feel frustrated, I thought, wow, i'm a "new" prospect and they are leaving me on hold for 20 minutes just to find out an answer to such a simple question. It should have taken them 2 minutes to find out the answer to where to they service. I ended up hanging up, they never did come back with an answer. I can't imagine how they would treat a current customer if they treat their prospects like this!

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7:50 pm EDT
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Frontier Communications incorrect billing

I have spent countless hours on the phone with Frontier Communications trying to get my account straightened out.

Sometime in January 2011 my service bundle was split into separate billing raising my monthly payments. My roommate moved out of my house and took the Frontier phone number with her (this is what started the issue). I contacted Frontier and explained the situation and worked out a seemingly simple solution. Frontier would issue a new phone number to me and “re-bundle” my service. In the past I was quite happy with their service and bundle price. In fact this was my second contract indicating I was a repeat customer. Here’s where my horrors begin. I got 3 bills a month for my “re-bundled” service, Internet, television and phone at a significant increase. I contacted Frontier’s “not so” customer service department and spent many hours talking, waiting, and transferring…..I would be on the phone for literally hours at a time, in fact for so long my arm would ache. I finally got in touch with Frontier representative Lisa Smith at [protected] x23264 and told her the same story I have said to Frontier representatives over and over. She (Lisa) gave me her direct extension and told me she would take care of everything. More months went by with the same messed up billing cycles. I could not understand what bills to pay and what ones not to pay. My service went to 24 hour disconnect status (or something like that) so I got on phone once again. This time I arranged an emergency payment to keep things going. Several days later they “lost” my payment. I could see it cleared my bank (online banking) but they could not find it anywhere. To straighten this mess out I had to have their billing department send me the “payment Proof” fax kit where I had to fax them copies of my bank records to “prove” I paid the bill amount that they had “lost”. There were so many accounts in my name even they (frontier billing) couldn’t figure it out so it looked like I had not paid the “other” bills.
I was so mad at this point I wanted to “fire” Frontier as my provider because of excessive VERY BAD CUSTOMER SERVICE. I contacted Lisa once again and asked her if I could get out of the bundle contract, pay my final bill, and be exempt from my early termination fee ($150.00). I was at the end of any patients a reasonable consumer could muster. She contacted her supervisor and they agreed to “let me out” without paying the early termination fee. After all they were quite embarrassed by the lack of customer service I’ve received in the last few months as well.
I terminated my service in March 2011. Since then I get 2 or 3 bills a month from Frontier. One is consistently - $17.04 (that’s negative -$17.04) the other is $46.42 and the other is 358.96. Each bill has a different account number. Now….one of the bills has gone to collection. I wonder what will happen when the bill for -$17.04 (negative) goes to collection as well.
I going to report them to the BBB and post some complaints on their facebook and twiter pages. I anyone at Frontier wants to set the record right and give me a legitimate bill I will be happy to cooperate and pay what I owe. Until then I will not budge.

Guess what l…… now I am a Happy Comcast customer.

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racebum
po dunk, US
Jan 31, 2012 11:09 pm EST

After also receiving the Frontier run around i came across this article, called the same Lisa listed above and had the same wonderful customer service. Now, all my issues are resolved. My advice to Frontier is to give Lisa Smith a raise and her own parking spot. Half a dozen of your "regular employees" couldn't take care of an issue she fixed in under 5 minutes.

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7:09 pm EDT
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Frontier Communications improper billing

I had FIOS internet service then it was turned over to Frontier in my area. From that point Frontier never sent me monthly bills but would send cut-off notices every 2 months. I received multiple calls about pending shut-off but these calls could be not answered. A message was left with another number which I had to call back on. However, the number for paying the bill (which the staff said was the only way to pay) was automated and did not recognize my acct number. Hours of calls and I finally found out that the phone number left (or reference # on my bill) was not correct, for internet only customers. This happened every two months so I went into a Frontier store to attempt to straighten this out. They said they don't deal with billing and called billing for me. I gave billing my credit card to take care of the charges and to set up automatic billing in the future which they said internet only customers needed to do. However, I cont. to get calls about pending shut-off. Called again and they could find not find evidence of the prior call. They transferred me to the automatic billing and I paid. I called again to cancel service. About a week later noted that I was charged via my credit card although I had already paid. Called again and they said yes we owe you $115+; " not sure yet of the exact amount". It will take 4-6 weeks to receive this and there is nothing we can do to make it come any faster. This is an abbreviated version of the trouble with getting through, hold time, etc. This is the worse company I have ever dealt with and I am in my 50's!

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Frontier Communications bait and switch speeds

You will NEVER get 10 mbps speeds from frontier as stated in their advertisements - their network is frail, aged, and OVERSOLD, meaning they continue to pile on new customers on an already overloaded network. Speeds in real world terms are close to dial up speeds. (remember the days of the AOL modem sounds?.. that's frontiers DSL Max)
Also, billing errors are common with frontier (meaning you get overcharged) so watch your bill.
Better yet, do yourself a favor and steer clear of this company. They are nothing but headaches, excuses, and bad service!

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8:39 pm EST

Frontier Communications awful internet

1. I had 1MBs package and it worked ok, but was slow.
2. Decided to upgrade, and after checking online, I saw that I can get 7MBs.
3. Called in and setup for 7MBs.
4. When service was completed, I tested the line and it showed only 3MBs
5. I called, they didn’t know what was the problem, and sent a technician.
6. The tech came in and said that, the sales team doesn’t know what they are talking about and I only qualify for 3MBs because of the distance, 11000 feet from office.
7. I called to switch to 3MBs, and they told me that the tech don’t know what he is talking about and that I should be getting 7MBs.
8. After being transferred like bouncing ball so many times, I spoke with another tech, who said that, the tech that was at my residence is more accurate, I only can get 3MBs.
9. I said fine, just switch me to 3MBs.
10. After switching to 3MBs, my connection failed completely and worked sometime to 0.4 MBs.
11. I called them, and after escalating the issue, level III tech told me that they all wrong, I only can get 1.5MBs.
12. I asked level III guy, how did the tech who was at my residence was able to read 3MBs, he couldn’t answer that, saying that his test from a distance is more accurate.

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NetworkingGuru1
Snohomish, US
Oct 30, 2011 6:15 am EDT

They are all compeltely useless.

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12:51 am EST
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Frontier Communications billing

Dear Sirs, I have had to contact Frontier every month that I get a billing because I believe that I'm not being charged the correct amount! I have High Speed Internet AND home phone with unlimited long distance...my total bill for the two items should not be over $55 AND my bill amount is always way more than that AND then I got BUNDLED and thats when my bill amount went up! I'm charged $21.99 for High Speed AND then its always $Sixty some for my landline...I thought that TO BUNDLE would be cheaper? I have been so frustrated over this FOR MONTHS and STRESSED ! It seemed that for every month I called about billing, of course, I get a different Agent AND told something different from each one AND GOT NOTHING SETTLED! I paid whatever amounts in order to keep my phone, but feel that I over-paid...I do believe that today is my final day on the BUNDLE CONTRACT ( YIPPEE! ) I would like to drop the long distace AND just keep basic phone with NO EXTRAS! I just want a Residence line! Thank-You, Tami Bloom

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Daniel Hodges
,
Jul 29, 2008 2:10 pm EDT

I agreed to sign up for services with Frontier Communications and have had a never ending nightmare of billing issues. I had originally agreed to get my DSL, Phone and Satellite service through them for supposedly $99.99 a month plus taxes. After receiving the first bill I was condemned to having to call customer service monthly for over billing which they attributed to Dish Network leading to my canceling the Dish Service.

I then expected my bill to be approximately $69.99 plus taxes and was surprised to receive a bill for over $90.00 When I called Customer Service about this issue I had to argue with a Supervisor that my bill was incorrect.The supervisor stated that my account was incorrectly quoted when I agreed to the 2 year contract.

I agreed to pay $69.99 plus Taxes but she stated that I should have agreed to pay $79.99 per month. She stated that billing went up on my account due to an audit of the account that righted the error.

I may be naive but I believe that you cannot change a contract in mid course. If a company can change an agreement then what protection does a customer have.

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Unhappy with Frontier Customer Service
Stacy, US
Jan 16, 2012 4:30 pm EST
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We have been with Frontier for 20 years. No other service in our area or would have left long ago. The last two years have been awful. Frontier will sign you up as an "automatic renewal" even when you had no knowledge of this. Our contract was due to expire in March 2012. I noticed our contract date switched to March 2014. When I called Frontier to question this, I was told I agreed to this term. As I explained, I did no such thing. I had made it well known I was waiting for March so I could end my contract with them and would never agree to another 2 years when so close to my termination. I finally was transferred to a Manager who stated, " We show no record of this approval" and it would be removed. OK, so I thought. I noticed this same 2014 date on my next bill, called again. Was told that I was indeed in a contract and if I wished to cancel in March, I would have to pay a early termination fee! Again I spoke to a manger. Supposedly removed, Yeah Right! Every bill contained the 2014 agreement and I was told they could not remove this. Just ignore because their records showed I would be terminating in March 2012. I received an email stating that Frontier Email was changing to a Yahoo account. Heed my warning! If you plan to cancel Frontier, do not sign up for the new email at Yahoo. I spoke to a rep online (and yes, I kept a copy of this transcript) and was told that if I signed up for the new email, I would be locking in for another 2 years! I made it well documented that I would not sign up for the new service. So, they messed with my email so it is difficult to get into things to try and make me sign the new agreement. I just opened a new Yahoo account on my own and will not mess with Frontier. My next bill did indeed take off the 2014 date but the idiots tried to pull a fast one and put my DSL contract to a new date and I would again face early termination fees. I pretty much had enough by then. Spoke to another representative. This rep was rude and argued with me that I had agreed to this. He cut me off and put me on hold for over 15 minutes to speak to yet again another manager who said they would remove this after I threatened to contact the MN Attorney General Office, the FCC and BBB. I have been fighting for over a year with Frontier. It all started when my so called Bundle Package kept going up till we were at over $170.00 a month. I was promised if we stayed with Frontier one more year, my package would be $130.00 a month plus taxes. That lasted around 2 or 3 months and then back to over $170.00 again. No matter who you speak to, it is promised will be fixed. You are given a number to call if any problems arise and either the person you spoke to is no longer there, no record of any such agreement, so you are basically called a liar or there is no record of any conversation. Funny, we are told we are recorded yet there is never any record, unless it benefits Frontier of course. Document, Document, Document all your contact names and numbers and detailed conversations. I have a folder full and plan to file as many complaints as possible against this company. Check your billing for Total Taxes and Other Charges: $9.31 of other charges? How can you be charges $9.31 for charges that are not listed! Bad company. If you can find alternatives, don't waste your time or money with Frontier. The reps are rude and I am sooooo happy that I am ending service. I doubt this is over. I am sure I will get a final billing for early termination. I was able to end my remaining contract of March with supposedly no penalties and a credit for over-billed items (double billed for 7 months for a distinctive ring) so we will see. I don't have much hope it is over but... One can only hope.

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Luvptown
Bristol, US
Mar 05, 2011 1:03 am EST
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Things always goes to corporate! RIGHT

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UPSETwSvc
, US
Aug 31, 2010 6:25 pm EDT

I too am having the same problems since Frontier took over our Verizon. Had signed up for high speed internet and bundled with phone for $54.99 with Verizon in June 2010. Have a one year contract that Frontier is supposed to honor which states my bill for months 2 thru 12 will be 54.99 plus taxes and fees.

I received a bill from Frontier for $134.16. They say I phoned in on July 17, 2010 and signed up for high speed internet. I told them I did not call. I already have it through Verizon. They did not believe me. I told them it says "VERIZON" on my wireless modem. I have emailed them the packing list for everything Verizon sent me plus the copy of the online order and when the service was started on June 21, 2010.

I always agree to let the phone conversation be recorded. Let them find a recording for the date they say I phoned in. It never happened. I have always felt this was for my protection as well as theirs. I am finding in the posts how deceiving they are that I would not put past them to conjour up something.

We are still in negotiations and have been for two days...I am already sick of this mess. Will have to have some type of satisifaction tomorrow or will pursue other measures.

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spaldings
Brookings, US
Aug 21, 2010 1:30 pm EDT

We had no choice in becoming Frontier customers- Verizon merely announced by letter that the change was going to occur. Since then we have been trying to get Frontier to credit our account with an amount paid in May 2010. We have sent e-mails with copies of the front and back of the cashed check with no response. Telephone calls are a joke since there is never a supervisor to talk to and the phone agents are rude and arrogant and claim there is no way to access my account since it is still with Verizon. Verizon blames it on Frontier.

Who does one talk to to resolve this issue. What ever happened to good old fashioned customer service? And when did we stop believing "the customer is always right?"

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Elsie Fedup
, US
May 17, 2010 1:12 am EDT

Yup, Frontier is one screwed up phone company. They continue to put long distance charges on our phone bill at almost $3.00 a minute ( my long distance company charges less than .05 cents a minute.) I never switched long distance carriers, but they decided to send my billing to this company, after two months of bickering with them I finally told them that I was going to file a complaint with the FTC (Federal trade commision) then they took it off my bill. ...Then this months bill came and now they put a $2.00 fee on it for sending me a bill!
Well, I went down to Walmart and they have cell phones for $30 a month with internet included. Also an unlimited plan for $45. I am already paying about $50 a month plus my long distance bill... Well, it looks like I will just buy one of those plans instead of putting up with this on going hassle. Frontier is the worst company I have ever dealth with!

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Kelly
,
Nov 22, 2008 12:11 am EST

This is exactly right. The customer has no rights whatsoever. I worked there so I would know. It all has to do with the fact that the representatives are pushed into making sales or else they are fired after a certain time period. With the economy being as bad as it is, customers like yourself want to save money, but as representatives we are forced to give you the run around about disconnecting or downgrading services and are instead told that we should force more products on the customer, many of which are completely useless and simply designed to get the company money. As a representative I was even given the run around when I asked a supervisor for help in explaining a bill or tried to understand why I quote the package as around 60.00 plus tax and then on the bill it is actually 90.00. There really is no explanation for this except for the fact that Frontier wants money and will lie to get it putting customers in term committments with 200.00 early cancellation term fees without their knowledge and definitely not their approval. I am ashamed to say I even worked there for the time period that I did. I blame it on a rough economy but really I never would have stayed with such a horrible company as this. But please remember that there are a few representatives in the midst of Frontier who do care about you as a customer and want you to be treated fairly. If you could have fund someone like me when you called in you would have gotten great treatment and the truth. In turn this meant I made few sales and spent countless hours trying to fix all of the mistakes that were made by my coworkers and other departments. My lack of sales and also the fact that the company does not accept doctors notes were my undoing in this job but in the end I am now happy that I don't have to deal with such a high stress job where the employers care very little about their employees or their customers.

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Frontier Communications terrible service

I switched from comcast bc I had to have reliable internet at home for evening work. Frontier assured me they would be able to provide this. A few months after being with them my internet slowed to to about 15% of the minimum gaurenteed speed (all the way down to under 200 kb) and randomly disconnected completely every few minutes. This caused me to constantly lose connection with remote servers I needed for work. I called them and they told me the problem would go away in a couple days. A week later I called them and after 2 hours on the phone convinced them that there was indeed a problem. They put in a ticket with a local division who checked it remotely just like the people on the phone and decided there was no problem so they closed the ticket. Now we are in week 3. I call them back and have to sit through another hour of the same questions and trouble shooting only to have another ticket opened which hopefully won't be closed yet again based on what they see from 50 miles away on their computer.

If my internet doesn't work at home I have to sleep at my office. I've been doing this for three weeks. And of course I am sure they plan on charging me.

Frontier's costumer service has huge gaping holes making them ineffective at servicing their customers beyond merely signing them up for service.

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sosotrue
Marion, US
May 07, 2011 2:06 am EDT

I have first hand knowledge of this problem. I can state for a fact that this problem is going on all over ohio. The boss say, " Sell, sell, sell" When explained to the supervisor that we can't even provide the service or speed we claim to be able to because the backbone that everyones internet is running on is so overloaded with customers it won't work properly, the supervisor says, "that is not our problem, Just Sell It". If frontier does not go backrupt within a couple of years it will be a miracle. All of supervision has been to the brainwash meetings for upper management and drank the Koolaid. If they really cared anything about the customer, they would not purposely push to sale of this broken product. Try the truth, and explain that this service area is having trouble do to so many new customers, and that we, the company are actively working to resolve this issue. Tell the customer you may find it slow at times if you sign up right now, or if you wish to be contacted when the issue is resolved we can provide the level of service you would be paying for. Honesty does not seem to be part of the answer. Customers are not stupid. They will figure out they have been sold a falsely advertised product. They will leave and you will never get them back. And the customers service you do have, drops to such low level do to so many new customer that they leave angry and are are lost forever. Shoot yourself twice to make a dollar today, even if you go broke in a year.

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Frontier Communications fraudulent bill

My mother-in-law is receiving bills for an internet security suite package which she never had. The billing period is supposedly from some time in 2008. There are several good reasons why this bill cannot possibly be correct. First off, she has never had a computer, thus, she has never needed a security suite. Secondly, she suffered a stroke in 2007 and she has lived with my wife and I ever since. We handle all of her business, and would know if she had purchased a computer and signed up for a security suite. This all stems from Frontier having purchased Verison, and they claim that she had an outstanding balance with Verizon. Nonsense! Verizon would have tried to collect this debt if it were legitimate. Scallywags & crooks!

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marty97415
Brookings, US
Feb 28, 2011 11:42 pm EST

It started with Frontier raising my monthly rate from 21.99 to 29.99. Then they hit me for an additional $5 monthly charge for "long distance shortfall". Then they tried hitting me for $14.95 for streaming video for my dsl account. But I had switched to the cable company 3 years before. Now they are sending me letters saying that I owe late charges on something that i never ordered, and 1 other person says is a scam ran by frontier themself, i.e. they own company that is offering the video or security suite. Finally had phone disconnected and am still arguing over late fee.

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Frontier Communications landline phone charges when I only wanted internet.

I called Frontier back in September, 2011 and was wanting internet. The sales representative said that I would have to have dial-up due to where I live. I am a full-time student online and have three boys 6, 5, and 2. Their dad works full-time and over time all the time. I let her know this and how badly I need the internet for my schooling. She set up the landline phone even though I didn't want one. She explained I needed it for the internet. She gave me all the information to plug into my computer for the internet. I waited the three days she told me to wait it never worked. I then called Frontier back to find out what was going on with my order. She told me it should work give it another day or so. I did, it still didn't work. I called back again and the representative told me I would have to pay over a month in advance or wait for the first bill to come in and pay for it before I would get the connection. I needing the connection the day I called, told her no way. If your representative would have been honest and explained all of this the first conversation we had I would have told her no thank you and kept shopping. Now they have charged me over $209 for a phone I never wanted and never used. I had the phone shut off that same day. I received a phone call in December, 2011 from Frontier asking me to connect, my phone again. I told them no. I am now being told that my phone wasn't shut off until December that is why I owe so much. My queation to Frontier is, how can you call mr in Decenber asking me to please continue my service and then accuse me of not turning my phone off until December? Telling me the bill is valid. If so where is your recording for quality purposes in December that I shut off my phone then? You don't have one for then, but you do have one for September, 2011 when I told you I didn't want your phone if I couldn't have the internet. This bill is not going to ruin my credit. I will pay an attorney before paying a sleezy, dishonest, non-caring company. I have all my unvalid bills for proof and will go through all means possible to prove that you are liars and thieves.

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Frontier Communications horrible customer service and wait time

This company is the worst company I have ever dealt with in my life! I have spent numerous hours on the phone waiting for someone to answer, then getting disconnected, then spending even more wait time when transferred to someone else! All I'm trying to do is pay my bill through auto debit, and for 4 months they have not been able to do this! The website won't let me register, and even the pay by phone won't take my account number. Every time I try to contact them, I know I'll need at least 2 hours to deal with the wait time and all the people I get transferred to. One rep even tried to register me online himself and couldn't do it because it kept going back to a previous page or said I needed to "finish" my internet registration (which tries to download an app that I don't need from them because I already have the Internet service! On top of that, THE FCC WON'T ALLOW MY PREVIOUS CHEAP INTERNET SERVICE PROVIDER (ATT) IN THIS LOCAL AREA! I AM FED UP!

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AMERICAN GREED SUCKS
Atlanta, US
Jan 24, 2011 2:42 am EST

100% agree...but it isn't the poor people working customer service...its the crooks running the company...they bought out verizon and one month later tried to raise my rate almost double saying my previous contract with verizon had expired...after spending two weeks talking to many different people and being told anything from we cant offer any other rate than this new higher one, to each different person lowering the rate for me to $5 each day...finally I had to disconnect my service in order to get it $5 cheaper than prev. @ verizon...absolutely robbery for the acverage person who gives up from lack of time and just agrees to pay there new rate...now six months later I still have to call each month to pay for my bill @a $3.50 charge because there "the internet provider" "FRONTIER" cant figure out how to fix there web site for me to pay my bill @ no charge...how many million people just pay the $3.50 charge and move on...hmmm lets see if it was just say 1 million people @ $3.50 each month then maybe as president of Frontier I wouldn't push to have the pay for free website fixed either...I have nothing more to say without getting ugly...so everyone needs to start fighting harder for our hard earned dollars...American GREED sucks period...

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Frontier Communications fios, phone, tv, internet

I have a bundled service from Frontier Communications and they have to be the absolute worst! We have the TV, Phone, and internet all in a bundle. The TV never seems to work properly and if we want someone to help get it to work they want to be paid for all. They arbitrarily gave us VOICE MAIL on our answering machine and DID NOT EVER tell us until we were in it for at least 5 months - 5 months of missed messages! I was told that they should have told us twice and when I told them they never said a thing, the typical excuse or answer was "I am sorry". The people with the interet are total idiots. We are from WA state home of Microsoft and I feel we get a better level of service from the WA people but we normally get jerks from everywhere but here to waste my time and never resolve anything. I did NOT think they were with the goverment and with a union! When we get our contract fullfilled, we are soooo gone!

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Mad Dog
, US
Oct 11, 2009 8:36 am EDT

I recently keep getting disconnect from internet several times, and my computer shows I got limit connectivity which mean the signal is bad. How can I get bad signal when the internet modem is upstairs, my room is downstairs, and I have a good wireless network? The limit connectivity causes my wireless network and the rest of wireless networks to disconnect. At the time, I knew the problem is the internet modem because it keeps giving the wireless networks disconnect several time. This keep happen to me almost every single day. In some cases, I get disconnect more than 5 times like today. Sometime the internet start’s working again after 5-10mins. Sometime I have to turn off and then on the internet modem. I don’t want to go upstairs and turn off/on the modem. I don’t want to wait in the middle of my works (online homework, or bidding item). I don’t want to get disconnect at all and it really frustrated me every day. I called the frontier company to change the modem or to fix the disconnect problem but they refused to change the modem. They said they can’t help me to fix the disconnect problems because they said the internet is working now. They said to call them back when the disconnect problem happen. I told them by the time I get to talk to them; my internet comes back on already. Before they told me to turn off/on the modem, the internet did come back on but my internet will get disconnect again and again. That mean I have to wait or turn off/on the modem a few time a day. Again, I don’t want any disconnect and it really painful to me. I had search a few solutions on my own but they still don’t work. I am out of option but asking for your help. I don’t want disconnect almost every day.

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Frontier Communications 3rd party billing

I do NOT want Frontier allowing companies to bill me on my phone bill!
I never signed up for this protection service and yet they were allowed to charge my phone bill without me being aware of it until my bill came out. I cancelled the charge with no problem...but when I called Frontier...I was told there is nothing I can do about it...it is a COURTESY that Frontier gives to these companies. I DO NOT WANT THIS COURTESY! I certainly WILL NOT continue with Frontier if this is what they consider a courtesy to their customers.

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Frontier Communications poor service

Plan on spending an afternoon on hold if you have to call Frontier Communications customer service. I waited on hold, listening to extremely poor quality muzak, for 18 minutes before I hung up and called back later. The second time I waited 42 minutes before getting totally frustrated and hanging up. The third time I selected a billing branch from their unintelligible phone tree and as soon as I got ahold of a real person I demanded to speak with a supervisor. Lo and behold I had to wait on hold another 10 minutes before I got someone who could help me. It took him about 45 seconds to take care of what I needed. This company needs to hire some more service representatives as they are demonstrating a total disrespect for their customers by making them wait on hold for so long. Thank goodness I've moved out of their service area.

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Reviewer20162
,
Jan 07, 2016 9:34 pm EST

a continuous battle to get the speed they say they give me, for the price I pay, from 3 mbps - 6 mbps checking constantly thru out different times of a 24 hour . I do not get the 12 MB im paying for. geesh. 3 years now. its usually about 4 - 5 mbps I get.

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Frontier Communications fraud

I disconnected services with this company after only 5 months. My bills fluctuated every month and credits were given because they couldn't get their accounting correct. Due to me being in a contract with them for my telephone, internet, and cable, I had to pay $281.00 to disconnect, but it was worth it. However, 5 months after disconnecting services with them they continue to send my bills and the most recent one is about me not sending their modem back. I sent the modem back to them in July and they are saying they never received it and now I owe them $113.56 and if I don't pay within 10 days they will send it to collections. DO NOT do business with this company. They are trying to get over on their consumers in any way possible. Their bundle packages may seem lower than their competitors, but really they are not. My bill was suppose to be around 165.00 a month, for the 5 months I was with them it was over $220.00. I went back to Comcast and have my bundle package through them and pay $175.00 a month and their internet is so much better.

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Frontier Communications In-depth Review

Company Overview:

Frontier Communications is a telecommunications company that has been in operation for several decades. They offer a wide range of services including internet, phone, and television. With a strong presence in both rural and urban areas, Frontier Communications aims to provide reliable and affordable communication solutions to its customers.

Service Quality:

Frontier Communications is known for its high-quality services. Their internet and phone services are reliable and consistent, ensuring that customers can stay connected without interruptions. Customer satisfaction levels are generally positive, with many customers praising the company's commitment to providing excellent service.

Pricing and Value for Money:

Frontier Communications offers competitive pricing for its services. Their pricing structure is transparent and customers have the option to choose from different packages based on their needs. When compared to competitors in the industry, Frontier Communications provides good value for money, offering reliable services at affordable prices.

Customer Support:

Frontier Communications has a dedicated customer support team that is available to assist customers with any issues or concerns. Response times are generally quick, and the support team is effective in resolving customer issues. Customers can reach out to Frontier Communications through various channels, including phone, email, and live chat, ensuring accessibility and availability of support.

Network Coverage and Speed:

Frontier Communications offers extensive network coverage, reaching both rural and urban areas. Their internet speed is commendable, providing fast and reliable connections for customers. When compared to competitors, Frontier Communications' network performance is on par, if not better, ensuring a seamless online experience for users.

Technology and Innovation:

Frontier Communications keeps up with industry trends and implements technological advancements to enhance their services. They strive to provide cutting-edge technologies and features to their customers, ensuring that they have access to the latest innovations in the telecommunications industry.

Transparency and Communication:

Frontier Communications maintains transparency in their pricing, terms, and conditions. Customers can easily access information regarding their services and pricing plans. Communication from Frontier Communications is clear and effective, ensuring that customers are well-informed about any updates or changes.

Overall User Experience:

Overall, Frontier Communications provides a positive user experience. Their services are reliable, their pricing is competitive, and their customer support is responsive. While there may be some room for improvement in certain areas, Frontier Communications is a reputable telecommunications company that offers quality services to its customers. Based on the assessment, it is recommended to consider Frontier Communications for reliable and affordable communication solutions.
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