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1.7 146 Reviews

FromYouFlowers.com Complaints Summary

22 Resolved
102 Unresolved
Our verdict: With FromYouFlowers.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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FromYouFlowers.com reviews & complaints 146

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8:25 am EST

FromYouFlowers.com they don't deliver on time

I order some flowers from FromYouFlowers website. I wanted to make a surprise for my mother and my girlfriend. On February 14th flowers never showed up and I received them only yesterday. I contacted them and demanded a refund. They refused to give my money back, because flowers were delivered. They said that happened because of the large orders for the holidays, some were to be delivered on the 15th. I'm very disappointed. I planed weeks in advance to do something for my loved ones. I actually don't care what was the reason, but these people ruined my surprise. Very unprofessional for a reputable company.

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3:57 am EST

FromYouFlowers.com do not order from here!

I wanted to make a surprise for my girlfriend on Valentine's day, so I ordered her some flowers from FromYouFlowers website. I contacted them many times and reminded them about the delivery time, and they assured me that everything will be fine. But unfortunately it was not, because flowers never arrived. I immediately called customer service but no one picked up the phone. So I sent them a message and received a reply stating that a refund will process. It is such a shame because my bad choice prevented me from spending money with a company that actually delivers orders. They did refund me, but I'm very disappointed. Please don't give your money to FromYouFlowers.

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5:54 am EST

FromYouFlowers.com disappointed

I bought some flowers from FromYouFlowers store to be delivered to my wife at office on her 27th birthday. Later I received a call from them saying the florist didn't have the roses I ordered and asked me to pick something in replacement. I was pretty disappointed, but said that any other roses will be fine. Then, they said that they tried to deliver them on the date requested, but no one was there to receive them. She works in a huge office with over 50 employees and they say that no one was there. Completely ridiculous! I called the company and complaint, and all they said was „sorry”. I have never had such an experience with other stores. I will never order flowers from here again!

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6:41 am EST

FromYouFlowers.com stay away!

I tried to make an order and every time I tried there was an error. I called my bank and they said that my card was charged. I thought that probably everything was fine and that was just a bug. Since I received nothing I called FromYouFlowers. Very rude and impolite lady answered. She was talking to me as if I was an interruption in her day. Well, she actually gave me a hard time. After several calls and emails they said that item I ordered was out of stock. I was told that they would call back later. Three days passed and I heard nothing from them, so I decided to call myself. When I explained who I am and the reason I'm calling they just dropped the phone! What a bunch of scammers! These people are thieves, better stay away and don't order anything from FromYouFlowers.

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8:28 am EST

FromYouFlowers.com worst floral company ever

I ordered 50 beautiful red roses for my beautiful wife. It was her birthday and I decided to make a surprise for her. Then I got a call from them and they told that roses had been delivered. I called my wife and asked her about my surprise. But she told that she had not received any flowers. I contacted the company and was told how sorry they were for delivering roses to the wrong person. They promised they would upgrade my order to 70 roses for free and give me a 50% discount for my next order. They assured me roses would be delivered the same day before evening. But even then my wife never received the roses. I called them and cancelled the order and asked them to give me a full refund. Horrible company, don't buy anything from them. I got my money back and got some beautiful flowers from a local store. It was much cheaper and faster.

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11:33 am EDT

FromYouFlowers.com horrible product

company delivered a arrangement about half the size of vase and flowers portrayed. poor quality, no balloon as order. when I complained and showed them pictures first they told me I would get a 15% discount. when I asked about the balloon they were refunding me the $5. for that. I asked them to send out what they were supposed to or refund me 100%. they came back with a $20 certificate off my next order! I told them forget it as I was not using them again. they cam back with a 30% discount. look at the pictures and decide for yourself. first picture is what I got, second is what I was supposed to get.

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7:47 am EDT
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FromYouFlowers.com flower delivery

I ordered a sympathy flower arrangement for my friend who's brother had passed away. The arrangement I chose had white roses and lilies in it. I will enclose a picture. Lucky for me my friend posted on his facebook page a picture of the cards, gifts and flowers he received. Much to my dismay I did not see my arrangement in his photo. I texted him and he confirmed that yes, the arrangement on the far right was from us. HORROR! That arrangement looked like something someone fashioned in a WalMart parking lot with cheap daisies and a Dollar Tree vase! Just jammed together! I was mortified! I made a side by side frame of what their email confirmation showed I ordered next to the photo my friend took and sent them a letter of complaint and the only thing they did correctly was reply in a timely manner and give me a full refund. But I was reduced to having to apologize to my friend for the cheap, unattractive flower arrangement that he has been forced to look at and no refund will make up for that! This company needs to shut their doors and stop torturing the public!

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4:05 pm EDT

FromYouFlowers.com not what I ordered, not when I ordered, and horrible customer service

DON'T DON'T DON'T USE. Ordered for my mother's (outpatient) surgery - didn't deliver on date promised. No phone call to explain. So basically if there had not been complications requiring a three day hospital stay these flowers would have been delivered after her discharge. Customer service was horrible. I e-mailed in the morning (9 am) advising of the problem with delivery. When I checked my e-mail at 11:30 am there was a response - IT DID NOT INCLUDE ANY STATUS ON MY ORDER instead explaining that they could not refund my service charges. The e-mail advised that I could email (again?!?) or call to find out status. I called. After waiting on hold an unacceptable length of time, a customer service rep picked up and said she would need to contact the florist (?!? why did no one do that when I first notified them of a problem?!?), she placed me on hold and then disconnected me. I called again and waited on hold. This Rep was more helpful - he acknowledged I should have been contacted when they could not meet their GUARANTEED delivery date and FINALLY provided a status on the order. But basically because my mother was forced to stay in the hospital due to complications - their attitude was no harm no foul. If you care at all about the person you are sending flowers to actually getting them in any timely matter do not use this company - don't count on being the lucky few who benefits from their clear incompetence, lack of communication and control with vendors, and extremely poor customer service. NOTE - they also operate as http://www.hospitaldelivery.com/ which is what I used thinking they'd be used to the special circumstances of delivery to loved ones who are in hospital - NO NO AND NO. All communications after ordering on website were with fromyouflowers.com. Obviously operating under multiple names to escape serious negative reviews - wish I had read before I ordered. UPDATE - finally delivered a full day late and looks nothing like bouquet ordered - the teddy bear and basket are there but not the flowers! the included flowers are sparse - mostly green filler (which is not even shown in picture of bouquet I ordered) and instead of the balloon bouquet I ordered attached is a single sad mylar balloon. I am mortified that visitors will think this is what I would send to my mom after her surguery. VERY DISAPPOINTING AND PATHETIC LOOKING _ DO NOT ORDER.

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6:20 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

FromYouFlowers.com - no delivery and they lied

I am beyond upset at the lack of professionalism that this so called company has. I order a beautiful arrangement for my cousin out in Anchorage Alaska on 3/2/2015, to be delivered ASAP, for the birth of her daughter Keela. Flowers never arrived. They called me alright to tell me about it late in the evening when it was already to late for me to cancel my...

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3:44 pm EST

FromYouFlowers.com old flowers

I received a gift order from my fiancé who is in South Carolina for Valentines Day and was disgusted when I opened the package.The flowers when I took them out of the box looked like they were somebody leftover plants that had been out for 2 weeks.

The plants were rotting with brown spots all over them and were wilting. The baby's breath that came within the bouquet was limp and brown. I spoke with someone and they said they would send another bouquet to be received today. I opened the bouquet and its a repeat of the original bouquet.

I looked where the flowers are shipped from and it's NJ which is right next to NY.

There is absolutely no excuse for this to happen once, let alone twice.Whoever is responsible for shipping out these flowers does a disgusting job and my fiancé and I will not be ordering from this company ever again!

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Debra Holley
Clearwater, US
Apr 14, 2015 11:58 am EDT
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I also had a horrible experience with this "outfit" and filed a complaint with The Better Business Bureau. Might be worth considering...

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6:41 pm EDT
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FromYouFlowers.com blocks on flowershops

okay let's get right to itfrom You Flowers likes to scam people out of money. Say if you pay $50.00 for a flower order they will send the order online to FTD or BLOOMNET to find flower shop in your zip code for delivery but that same order you pay$50.00 for will be sent to the florist $30.01so when something like happens the florist is going to make a order $30.01 not the $50.00 you just pay for. Me and my family for in TAMPA FL for a few days and we stop by a florist there nice place. The name of this florit was Beverly Hills Florist nice staff by the way. Really nice store from what we could see #1 florist in TAMPA FL anyway this florist told us that thay would get alot of orders froyouflowers.comthe $30.01and fromyouflowers got nasty with the florist and put a block on there Acc. Because they were doing there jobs by filling orders for the price they sent the florist not what you payed so you cant get upset at the florist its fromyouflowers and also we was told that this florist had to lay off staff because of fromyouflowers.com i fill so sad for that family. Times are still hard Anyway the whole piont to the call your florist in your town not online fromyouflowers.com

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2:09 pm EST
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FromYouFlowers.com worst mistake ive ever made

Worst idea Ive ever had was to place an order through this company. I placed my order a week in advance for Valentines flowers for my mother, sent to her office. The delivered them around 11am on Valentines Day and to my surprise they were HORRIBLE! It was completely embarrassing. It looked NOTHING like my order, not even the same type of flower in the arrangement. It looked like I went to the grocery store, bought some cheap flowers, and threw them in a vase. THEY LOOKED HORRIBLE! Besides the disgusting display, our card was hand written by the delivery man and they LITERALLY wrote "POOP" across the bottom of the card. What kind of pyscho would sign a Valentines card with "Poop"?! These were sent to my mothers office so as you can imagine it was pretty damn embarrassing. WHAT EVER YOU DO, DO NOT ORDER FROM THIS COMPANY! They are disgusting.

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user2425846
Melbourne, AU
Feb 15, 2023 6:59 am EST
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This company is appalling with the services.

Twice I have ordered over the internet from Australia two bunches of flowers on two important separate occasions.

I have never received such bad, terrible service in 7 years in ordering flowers.

My flowers have never been delivered.

Absolutely disgusting, disappointing service. I suggest.. look elsewhere, this company will only let you down.

And you can’t even get contact with anyone.. they have a stupid robot answering that repeats herself.

Please people.. save the disappointment… DO NOT.. I repeat! DO NOT USE this service

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10:01 pm EST
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FromYouFlowers.com what's really going on

these people are terrible. after many years of dedicated employment i was "laid of" because they lost a major corporate account (because theyre an awful company and screw up everything). What really goes on there is they prioritize incoming calls over fixing existing orders. theres no organization whatsoever. instead of having people designated to work on manually work on orders, they have them repeatedly drop what they're doing to "grab" incoming calls. I understand long wait times are bad business, but so is repeatedly screwing up orders because you're so concerned about keeping "call queue" down than fixing the ones you have! IF THEY DIDN'T SCREW STUFF UP ALL THE TIME, THE DARN QUEUE WOLD GO DOWN! One hint, if you dare to be bold and place an order with this travesty of a company, do it before noon, and don't expect "expedited" service and do expect subs. Why? Because none of those things should be guaranteed in the first place. not every shop has every thing advertised on the website and many of them have a same day cut off of 12, 1 or 2 pm, and many of them dont guarantee specific delivery times. Also, the florist 99% of the time (although they'e not supposed to) takes a delivery fee out of the price you paid for the arrangement. so if you buy a $30 arrangement, you may receive anywhere from a $25-$30 arrangement. keep in mind, it's not the employees faults. its just very, very, VERY poor management. They waste so much time enforcing all of their ridiculous rules and policies (which change on a daily basis and no average human could ever possibly keep track of). Also, it's a big popularity contest. granted, so is everything else in life, im not naive. But this is beyond to typical cattiness. Basically, if you're not cool or popular around there, you'll stay at the bottom forever. it's alright between jobs if youre in a jam... but deceiving customers and stealing from florists all day gets really stale. dont be fooled by the free food and the feigned employee appreciation attempts. its all bull. in the end if youre not already upper management or corporate, you never will be. also, if your mother/ spouse/ child is in the hospital or has an emergency, expect a guilt trip (and a 100% lack of empathy) when you attempt to leave work. Also, broken bones and/ or hospitalization arent a good enough reason to leave either. And ladies, no maternity leave. if they like you (lol) theyll give you your job back after, but there's no pay whatsoever. You can, however use the 1 week of vacation time they provide you with after two full calendar years of service. All in all, the business practices are shady and they treat their employees like trash. Another tip, if you (the customer) are right and have a legitimate reason to complain, (i.e. missed funeral/ a delivery that's been screwed up more than once, etc.) 3 magic letters: BBB. that is literally the only way to get the compensation you deserve. otherwise theyll give you some bs resolution because fromyouflowers doesnt believe in good customer service.

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10:08 am EST
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FromYouFlowers.com late if ever

I sent flowers to my 101 year old Grandfather in Michigan using a company called from you Flowers. Do not use this company I have sent 3 arrangement's from this service and they have messed up every single one. They are now telling me that he wont get his Christmas centerpiece till after Christmas. They have messed up every order! I sent my girlfriend flowers same day as she was crying at work. They delivered them at 7 pm to her work. What is the point of a Christmas centerpiece after Christmas or flowers at work after everyone has left for the day!?!?!?!?!?!?!?!?!?!?!?!? Horrible

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Reviewer50769
,
Dec 28, 2015 5:19 pm EST

Ordered a Gourmet Goodies Basket for my mother in law for Christmas 2015. After it being delivered 3 days late, below is the "Gourmet" basket that she received. I NEVER make complaints, but this one was ridiculous. Waiting on my refund.

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RickLaw
Philadelphia, US
Mar 25, 2013 11:18 am EDT

The law firm of Berger & Montague, P.C., located in Philadelphia PA, is currently investigating a possible class action suit against Teleflora LLC in connection with selling flowers that are inferior and of lesser value than the ones advertised on its website, and with delivering flowers past the agreed delivery dates. We are looking into whether a case can be brought to recover money for all dissatisfied customers. If you have had this experience with Teleflora, and have not received a full refund, please contact Kim Walker or Michael Fantini toll free at [protected] or [protected], or by e-mail: info@bm.net. For more information about our firm, visit our website www.bergermontague.com.
Berger & Montague, P.C., attorneys are licensed to practice law in Pennsylvania, and some of our attorneys are licensed to practice in additional jurisdictions, including New York, Florida, Delaware, New Jersey, Maryland, Washington, D.C., California and Connecticut. Our firm litigates cases in state and federal courts throughout the United States. On occasions where the firm practices in jurisdictions in which one of our attorneys is not licensed, we associate with that court on a "for that case only" basis and/or associate with locally licensed counsel.

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FLORISTOWNER
stoughton, US
Dec 23, 2012 9:07 pm EST
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As a florist owner I can tell you that there is no such florist as From You Flowers. From You Flowers is a CALL CENTER with hundreds of operators taking your phone call and then they "wire out" your order to a local florist in the area in which the recipient lives using a wire service such as FTD or TELEFLORA. They are able to make money because they charge YOU the relay fee PLUS they receive 20% from the order. So if your arrangement costs $50, they also charge you a fee plus a delivery fee. WIth the cost of the arrangement, their fee, a delivery fee and tax everything comes to about $65-$68. Then they call the local florist using the wire service Teleflora/FTD code and give them the order for a total of $50 (they do not give them the order for what you paid for which included the fees) and then they also receive 20% from the $50 which would be $10. So, it costs the customer $65-$68, From You Flowers receives $25-$28 for doing NOTHING and the local florist only receives $40 from that $68 order. You do not get what you pay for. Bottom line, USE A LOCAL FLORIST to receive FULL VALUE. ALL WIRE SERVICES HURT THE PAYING & RECEIVING CUSTOMER

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8:26 pm EST
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FromYouFlowers.com no flowers no refund

I have had a terrible experience and have still not yet received my flowers. We needed the flowers to arrive the day before Thanksgiving, I even paid extra for same day delivery. I was contacted late in the day and told they would not arrive same day. I spoke to John, a customer service rep, and told him I wanted to cancel my order. He apologized and offered me an upgrade as well as a $10 gift card which would be sent via email. I told him that would be wonderful and that they could resend the flowers Saturday. Well Saturday has come and almost gone and we still have not yet received the flowers or the $10 gift card via email. My husband and I both called to complain and again spoke to John and were told that the flowers show delivered and there is nothing he can do until Monday. He also informed us that if a neighbor of ours received and kept the flowers there is also nothing they can do, and we would not be able to receive any kind of refund. I am very angry at the fact that the person who was supposed to receive the flowers has come and gone empty handed. I am angry at the fact that this company who posts reviews from CNBC as being "Best overall Quality and Price" yet is so lousy in customer service. I am not trying to cheat anyone out of anything. I was trying to do something thoughtful for a loved one and ended up with a lot of aggravation and as, of now, a hole in my account due to a non-refund. We even spoke to a manager and were only offered apologies and again, nothing they can do. A company who doesn't go out of their way to look out for the customers who keep them in business will not have my business. I caution anyone who chooses to order flowers through this company!

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9:58 am EDT

FromYouFlowers.com get as far away from this &supposed company& as you can

Hear my warning get as far away from this "supposed company" as you can. I would love to tell my entire story but there were just so many numerous problems it would become a novel. Dealing with these people has been a complete nightmare. I have never had such terrible service. And the CNBC posting you see actually click on it and read the comments on CNBC's website and you will understand. I implore you to go somewhere else save yourself from the nightmare involved in dealing with this company, but don't just take my word for it go and read the reviews from anywhere other than there actual site and you can see all the horror stories for yourself.

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3:58 am EDT
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FromYouFlowers.com failed delivery

Ordered Birthday flowers to be delivered to my daughter at school for her 18th birthday. Paid extra for before noon delivery so that she would definitely get them before school was out. Flowers never came, but I was charged over 62.00 for them. So I call them. They put me on hold and come back with...oh sorry mam, those never went out. So the only offer was to refund the extra fee I paid for before noon delivery...which they did not even though they said they would. So then they say, well we will deliver the flowers to you instead since it is now almost 5pm. I told them what a waste of time and how the birthday surprise was already ruined, but agreed because I paid for them...I might as well get the flowers since they would not refund the transaction. In short, after 5pm flowers were delivered...driver dropped the flowers and dumped water all through her car and handed us a basket of practically dead flowers with a teddy bear that smelled like smoke. It was clear that these were thrown together as a last ditch effort. I have pictures to prove that a good percentage of the flowers were dead. Granted fromyouflowers don't make the arrangements, but they are responsible for our satisfaction and it was just a bad deal the whole way. I wrote and called repeatidly and they will do nothing about it but apologize. They aknowledge it all and admit it, but will not do a thing to resolve it except offer $10.00 off my next purchase. NEXT PURCHASE? Never again. BEWARE of Fromyouflowers.com.

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Update by bjesky
Jun 06, 2012 4:27 am EDT

UPDATE:

I paid through PayPal and turned the case over to paypal to dispute it. Today on my paypal account it says that fromyouflowers.com refunded my money. As long as I see the money really hit, then I am satisified that they took accountability.

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2:57 am EST
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FromYouFlowers.com poor service

Ordered flowers from their website to be delivered to my friend who is in the hospital. Placed order on a Thursday afternoon and website and order confirmation quoted delivery for the next day, Friday.

I called on Friday at 4pm (24 hours later) to see if the flowers had been delivered, and the customer service rep said, "I don't see anything in the system telling me otherwise, so I'm sure all is okay."

I then received an email from them at 8:48pm that night saying: "We were unable to locate a florist who was able to complete the delivery today." And, "Additionally, we would need your permission to substitute your chosen product for one as close as possible."

So not only did they not make the delivery date and time that was promised, they couldn't even provide the product i ordered! All this AFTER they charged my credit card:

1-800-Flowers® Happy Day Bouquet™ $34.99
Discount -$8.75 (I get a discount through my company)
1 Get Well Mylar Balloon $5.00
Shipping/Service Fee $14.99
Total $46.23

I wrote them back and said that I'm very disappointed and not going to let them blindly substitute something for me. So now I have to pick something else off the website and call them back? Of course, there are very few items at the same price point on the site. I just gave up.

I just called and canceled my order, then placed a new order with Proflowers. I don't recommend using From You Flowers.

Alerted my employer about this, as one of my co-workers also had a bad experience. They have removed From You Flowers from our intranet, so nobody else has to go through this!

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Mr wek
Escondido, US
Apr 09, 2011 12:02 am EDT

I ordered flowers from "From You Flowers" on a Tuesday for delivery the following Friday. I thought by ordering several days early there would be a good chance the flowers would be delivered during the early part of the day on Friday. It didn't happen. They ended up being delivered after 5 pm and their cutoff time for delivery is 6 pm. Needless to say I was very disappointed. They were for my Mother's 92nd Birthday and she ends up getting them at the end of the day on her Birthday. I wanted her to have as much of the day as possible to enjoy them on her Birthday. Will never use their service again.

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10:15 pm EST

FromYouFlowers.com never got my flowers

I place two orders- one for each Mom of mine- my mother and my mother-in-law. Let's start with my mother's order- it came in and was not at all what I ordered. When I called customer service about it, their computer translated it to a different bouquet, instead of the radiant Peruvian Lilly bouquet, however, my confirmation was correct. Not only was it not the Lilly bouquet, it didn't even look like the other bouquet- the flowers were from ROYER'S flowers- a shop I don't shop at because they make terrible bouquets locally and I recommend you do not use them. They sent dead carnations and 7 Lilly flowers. I called customer service and got my money back- and apparently Royer's will be picking up the flowers sometime this week (which is ridiculous that I have to give them back because they were the people that ruined my Mother's Day flowers). Now let us move on to the other order below to my Mother-In-Law. They were supposed to be delivered on Saturday to her home... and I find out on Saturday night that they never arrived. Customer service offered to redeliver on Tuesday, because they couldn't deliver Monday- so I agreed to this rather than getting all of my money back because I wanted my Mother-In-Law to have flowers for Mother's Day. So, it is now Tuesday night and my Mother-In-Law never got her flowers. I called customer service and got my money back. I will never EVER use this company again.

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6:43 pm EDT

FromYouFlowers.com disppointed! worst flower delivery

I spent $49.98 on flowers that looked like $10 flowers from the supermarket. I called and wrote many emails and all they did was give me a $15 giftcard for my next order (useless, considering I will never use From You Flowers again) and 20% off the order (which equals a whole $9.98). I am so disappointed and repelled at the service and flowers received. I have always used ProFlowers and have had nothing but amazing flowers. ProFlowers are the way to go. Hope this helps if you are thinking on going with this company for flowers.

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Richard Veljkovic
, US
Feb 15, 2016 9:52 am EST

I used services from FreshFlowers.com.au

It was first time i used online flower order service and i paid for an order that should be delivered in April (something over 200 euros).They delivered it today.

Not only they ruined surprise but also the person who it was delivered to will not be at home for a whole week.

So basically i paid 200 euros for dead flowers and melted chocolate left at the doorstep, because their incompetent service crew can't check on date properly.I am not from Australia but i can advice you not to use at least orders from this website.

FromYouFlowers.com Customer Reviews Overview

FromYouFlowers.com is an online floral and gift retailer. They offer a variety of products including fresh-cut flowers, plants, and gift baskets for various occasions such as birthdays, anniversaries, and sympathy. Customers can browse and purchase items through their website, with options for same-day delivery service in certain areas. The company provides a selection of arrangements and bouquets curated by their network of local florists. Additional services include customization options and a reminder service for important dates.

FromYouFlowers.com In-depth Review

In summary, FromYouFlowers.com is a convenient online flower delivery service with a wide range of floral arrangements and gifts. The website is user-friendly, and they offer competitive pricing with various discounts. While the freshness and quality of flowers can vary, their customer service team is responsive, and they provide a satisfaction guarantee. Below, I discuss specific aspects of their service in more detail.

Website Navigation and User Experience

The website of FromYouFlowers.com is quite easy to navigate. Categories are well-organized, making it simple to find the type of flowers or gifts you're looking for. The search function is helpful, and pages load quickly, which is very good for people who not have much time.

Flower and Gift Selection

They have a large selection of flowers and gifts. You can find many types of bouquets and arrangements for different occasions like birthdays, anniversaries, or sympathy. They also offer a variety of gifts, including chocolates, teddy bears, and balloons.

Pricing and Value for Money

The prices at FromYouFlowers.com are competitive. They offer options for different budgets, which is good for customers not wanting to spend too much. However, delivery fees can add to the cost, so it's important to consider this when ordering.

Customization Options

Customization is possible with many bouquets where you can choose the size of the arrangement or add extra gifts. This is very nice for making your order more personal.

Order and Delivery Process

The order process is straightforward. Delivery options include same-day delivery, which is very convenient if you need flowers quickly. However, the accuracy of delivery times can sometimes be an issue based on customer reviews.

Packaging and Presentation

Packaging is generally good, with flowers arriving in a protective box or vase. The presentation is also nice, making the flowers ready to display upon arrival.

Flower Freshness and Quality

Flower freshness and quality can vary. Some customers report that flowers arrive in excellent condition, while others have experienced less fresh flowers. This inconsistency is something to consider.

Customer Service and Support

Customer service is available through phone and email. They are known to be responsive and helpful in resolving issues, which is reassuring for customers.

Satisfaction Guarantee and Return Policy

FromYouFlowers.com offers a 100% satisfaction guarantee. If you're not happy with your order, they promise to refund or replace the product, which is a strong commitment to customer satisfaction.

Special Offers and Discounts

They frequently offer special deals and discounts, especially for new customers or during special holidays. Signing up for their email list can give access to exclusive offers.

Customer Reviews and Testimonials

Customer reviews are mixed. Many people are happy with their service, but there are also complaints, particularly regarding delivery and flower quality. It's good to read reviews to get a balanced view.

Payment Options and Security

The website accepts various payment options, including major credit cards and PayPal. The checkout process is secure, which is important for protecting customer information.

Corporate and Event Services

They offer services for corporate and events, but specific details on these services are not provided in this review. Interested customers should contact them directly for more information.

Environmental and Social Responsibility

There is no specific information available regarding their environmental and social responsibility practices. Customers who value this aspect might need to inquire directly with the company.

Comparison with Competitors

Compared to competitors, FromYouFlowers.com offers a similar range of products and services. They are competitive in pricing and offer a satisfaction guarantee, which not all competitors do. However, the quality and delivery reliability can be less consistent than some other high-end flower delivery services.

How to file a complaint about FromYouFlowers.com?

Here is a guide on how to file a complaint against FromYouFlowers.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with FromYouFlowers.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with FromYouFlowers.com. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file your complaint against FromYouFlowers.com on ComplaintsBoard.com.

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FromYouFlowers.com contacts

Phone number

+1 (800) 838-8853

Website

www.fromyouflowers.com

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