PayPal
reviews and complaints

Ordered Ellery Queen on DVD . Was charged $39.98 for the DVD's plus $12.70 for shipping and handling plus $3.30 for sales tax thru PAYPAL. PAYPAL has done nothing and by all the complaints I see about PAYPAL, probably will do nothing. I have provided a picture of the shipping & handling, not $12.70 worth by any means. I have returned the DVD's twice. Leticia Shroff refused to go to the post office and pick it up, so it was returned to me. The second time I have a record when it was returned to her apartment.

I have filed a complaint with the BBB. I will wait that out, then file a complaint in Small Claims Court. The website should be shut down immediately because your dealing with bootlegged DVDs and Leticia Shroff should not be allowed to do business anywhere. PAYPAL should be shutdown, too, because of all of the complaints. It was purchased thru PAYPAL and they should be responsible enough to help all of us that have been ripped off by Leticia Shroff.

I had a GE Money bank Paypal credit card for 1 year. All went well, I paid on time and even paid the account off in full 3 times (proving I have the ability to do so). In January 2009 I began to have problems. First they claimed that my payment was returned. They claimed "no account found" my bank said they never returned anything. At this time they charged me 35.00 for a returned check, which was actually a returned electronic payment. My bank information was saved under payment preferences on the website and never changed. I went in and retyped my info and made another payment. It then happened again! I was charged another 35.00 AND a late fee of 40.00 something dollars. Incredible! I had to mail in a payment to clear the whole thing up. At this point I had spoken to their ridiculous customer service who is completly useless. I think there are a total of three people who do not speak clear english sitting in a room laughing at all of us. I should have closed it then and there! But I didn't and things got worse. I started having my card declined weekly if not more. Not even for large amounts, one charge of 2.38 was declined. This was really embarrassing. I called and they said it was "fraud protection". They would just lock my account whenever they deemed it could be a fraudulent charge. It made me furious on more than one occassion. I would call, they would question me and then unlock the account. Fine enough..I decided I would pay it off and close it as soon as I could. Well one day I noticed that I couldn't redeem my 5, 786 points on the website. I didn't bother calling because it's pointless. that same day I recieved a letter stating that my account had been closed. WHAT? it said after a "review" of my account I had too many dishonered payments and my account was closed. I called..I explained that those dishonered payments were not truly dishonered and that it was something in their system that caused the "no account found". They said that their computer looks for dishonered payments and doesn't care why. So, now my account is closed, fine. BUT now I will have a bad mark on my credit! They said I could report it to the Fair credit report act (which I am ) but other than that..they could do nothing. I am amazed..in these times you would think they would want customers like me who actually pay them. I feel that their practices are fraudulent . My advice to anyone is to stay away. Any company/bank that doesn't have an email address to contact them through is suspicous to me. Both GE money bank and PAYpal credit card websites have no email address for customers. You can only call or write letter. I've never been treated so poorly in my life! If you have this credit card, mail in your payments and make should you keep copies and good records of everything you do with them!

Follolwing is copy of the e-mail I received today from those GEnius, guess what account am I closing today?:
The phone they give for optout requires we to dial in the credit card number...but I have not credit card from them (Only paypal account) so call is terminated in their side without options.

IMPORTANT SUPPLEMENT TO YOUR PAYPAL BUYER CREDIT ACCOUNT AGREEMENT

The following provision is being added to your PayPal Buyer Credit account agreement:

You agree that GE Money Bank and any other owner or servicer of your account may contact you about your account using any contact information or cell phone numbers you provide (whether previously provided or provided in the future).
You expressly agree to the use of any automatic telephone dialing system and/or artificial or prerecorded voice when contacting you, even if you are charged for the call under your phone plan.
The above provision will become part of your account agreement if you consent to the provision by (i) using your account more than 15 days after this notice is delivered to you or (ii) keeping your account open after March 15, 2009. If you do either of these things, we will conclude that you have consented to being contacted on your cell phone in this way. If you do not want to be contacted on your cell phone in this way, you may call us at [protected] at any time.
Note: This email was sent to you by GE Money Bank's PayPal Buyer Credit Services division to provide important account servicing information regarding your PayPal Buyer Credit Account. You may receive account servicing emails even if you have requested not to receive marketing offers by email for your PayPal Buyer Credit Account. GE Money Bank is located at 4246 South Riverboat Rd, Suite 200, Salt Lake City, Utah, 84123, USA.

This is an unmonitored email box. Please do not reply to this email.

Attempting to log on to Paypal account payment website as
displayed on account billing statement...Site will not display nor
can it be reached. Results in missed payments or late payment fee
charges.

Paid $5.00 to Pay Pal for their Security Key. An employee changed account info which defeated the Key.

I have tried for two years calling/writing and they admit they do not refund any money.

How many people have this useless Key?

How much money has PayPal made with this gimmick?

Beware when using multiple Ebay Gift Cards to make an online purchase. I have noticed that when trying to "use up" gift cards with small balances that the Ebay system will charge the full amount of the transaction to the final card used if it contains sufficient funds to cover the transaction. In other words even though you enter the Redemption Code for a card with a $10.00 balance first, then use the code from a card with a $50.00 balance second, for say a $30.00 purchase, the entire $30.00 will be deducted from the second card. Which leaves $10.00 on the first card, which you have no way of knowing. If you pitch the card then your out of luck. SURPRIZE!

There are no indications provided during the checkout process that would alert you that they did this. I wonder how many folks have throw their money in the trash can because of this. Good for Ebay! Bad for customers.

I mailed a payment in January that for some reason they did not receive or did not process. On my next bill I noticed a late payment notice, a jump in my interest rate from 9.99% to 28.99% and excessive finance charges as a result. I immediately called after seeing the payment didn't process through my bank.

When I spoke with someone I was told I'd have to write a letter to a seperate office in TX to have them review my account and see if they could do anything about the charges and increased interest. When I asked to speak to a supervisor I was put on hold for 20 minutes and when the supervisor answered I was told that I couldn't even pay over the phone without a $15 fee that they would not wave. I was told that person's supervisor was not in.

I'll be paying my balance and closing the card (if I can figure out how to do that since they won't let me do it over the phone or online.) All in all the service SUCKS. I'll stick with my MBNA, Amex and Discover.

I requested tech support with my computer today
by addressingwwwmicrosoft.com.
They relayed me to AOLTECHBLB which relayed me to Pay Pal .Com I just did this today and already my credit card was charged the amount
designated. They gave me the telophone number of [protected]. when i call this number they say I have no account with them- But this amount was
charged to this number today.
I hope you can help me. I may have to cancel out this card after paying it off if I can't get it cancelled.
If you can help me I would appreciate.

Greetings from PayPal Inc.

At PayPal, maintaining your account's security is our top priority. To augment the security measures that we take on your behalf, there are steps that you can take to help protect your account from fraud and scams.

On 29 Jan 2009, after a regularly check of your account we notice that you receive the amount of $1.212.01 from a fraudulent PayPal account([protected]@att.com). After that, we notice that you transfer the money to the account ([protected]@aol.com). This transaction that you made look very suspicious to us and we decide to temporary block your account access. These types of activity are often conducted as forms of money laundering or mail fraud and may result in significant criminal penalties. If you didn't make this transaction please visit the resolution center and urgent complete the steps to remove limitation.

Visit now the Resolution Center and complete your checklist items to remove your limitation.

The Federal Trade Commission has estimated that identity theft affects 10 million Americans per year and costs businesses more than $50 billion. Don't be a victim of identity theft.

Sincerely,
2009 PayPal Inc.

Any sellers that used paypal to receive payments, should check their account very closely, as paypal can reverse the payment you have received and then leave it on held for ever, and when I contacted them, they claimed that it is a system 'problem' and therefore if you do not keep a close eye on your paypal account, paypal could held your money for ever, and you might not even know they are doing so, because the transaction might not show up in the dispute/resolution log. They even keep holding my $$$ when their system closed the case and 'claimed' the $$$ on hold was released back to my account, and should be available for my used.

How can the self proclaimed 'largest processor of payment on ebay' which handled billions of $$$ in transactions had a stupid outdated system like the one they have?

I beat if paypal done that to me, they would have done the same thing to other sellers.

Lawyers out there, you should look into this and clearly paypal not only violated banking laws, possible other laws, when they illegally held others $$$ and avoid to pay the interest on the $$$ they are holding.

In my case, they are not paying interest, on $$$ they claimed they have released back to my account and available for my use.

Recieved e-mail:ref: sr000847
Congratulation selected winner,

The paypal payback raffle draw conducted in january 2009, the results has
Just been released today. And we wish to announce to you that you have
Been selected as one of the lucky winners of paypal promotion draw
With a ticket no: a0258176x, ref: sr000847 making you the winner of
The total prize of one million pounds sterling (1, 000, 000.00 gbp).

How do I claim my prize?
All claim will be verified by our agent company, you are therefore
Require to send corresponding mail notice for claim to our agent with
The information along with your name address, sex, age, nationality,
Occupation and telephone number.

Upon confirmation of your status, your prize fund will made available
For payment by our paying banks.

Contact claim agent company: royal bob hilton and securities
Claims agent name: davis oliver
Tel: +[protected]

Happy ending to story - my daughter and I found the perfect uggs on nike-trade.com, for $65 less, ordered through paypal, and then found all the complaints against the compnay. I immediately logged back into paypal and saw the sellers name was in chinese, not english, so I got nervous. I emailed paypal and the email address that had been at the bottom of the paypal confirmation, and lo and behold, I did get my money back the next day!

I was also reading on some other website on how to identify fake uggs and it states that although it's an australian company, the boots are now actually made in china.

Regardless of if they would have been fake or not, I am glad I got my $125 back! I paid for an item via paypal one time and the person closed their account before I could get my $ money when the camera never arrived...

Worship Empire appear to be a fraudulent company that take your money but don't send the goods. Insult to injury - Paypal so called "secure payment" wash their hands of it - after the event. Surely they should keep closer tabs on defaulting companies and remove the Paypal facilities rather than letting more and more people fall into the same trap.

Fortunately this lesson only cost me £11.65 - but had I used a credit card instead of Paypal I could have claimed the money back.

Paypal response was:

After careful review, we have concluded our investigation of the Buyer
Complaint described below.

We have decided in your favour, however, we were unable to recover any
funds from the seller's account. As stated in the PayPal User Agreement,
recovery of funds associated with a Buyer Complaint cannot be guaranteed.

Please know that we will make our best effort to recover the funds in
question if they become available in the seller's account in the future,
and will take appropriate action against the seller. Such action may
include issuing a warning, a temporary restriction, or terminating the
account. Keep in mind that PayPal uses a number of factors, including
member complaints, to determine when to take action. Due to privacy laws,
we cannot discuss the details of any action taken. We hope you understand
our policy and that it reassures you that you are safe using PayPal.

-----------------------------------
Transaction Details
-----------------------------------

Seller's name: Worship Empire LLC
Seller's email: [protected]@worshipempire.com
Seller's transaction ID: 32506404RB

Transaction date: 26 Nov 2008
Transaction amount: -11.65 GBP
Your transaction ID: 8TA33905T2628
Case number: PP-607-449

-----------------------------------
What to Do Next
-----------------------------------

This case is now closed. No further action is required by you at this time.

As an independent business person who deals with many overseas clients, I've been a long-time user of PayPal's convenient online invoicing and payment services. PayPal traditionally requires some sort of bank collateral in order activate a user's account. In my case, it's been a Visa card I've used for several years.

THE PROBLEM: Unfortunately earlier this month my Visa card info was stolen by an online vendor (NOT RELATED TO PAYPAL), so my bank canceled that Visa card an reissued me a new card with a new number. When I went to update that Visa card information on my PayPal account, PayPal refused to accept the new card and displayed the following message:

"We cannot link and confirm your card at this time. Please link a different card or confirm a card already attached to your PayPal account."

Despite repeated attempts over the next few days, PayPal refused to accept the new card, always displaying the same error message. Meanwhile my account became inactive--I could neither send nor receive payments, because I now had no valid card on file with PayPay. I sent an e-mail explaining the problem, but never heard back.

Today I finally called PayPal customer service, and after being transferred to several different departments (and in one case being disconnected entirely) and being given several explanations as to first: why I shouldn't be getting this error; then second: why I was getting this error, I was told that the PayPal system was set up to accept only one (1) Visa card.

Yes, according to customer service, the reason I cannot not update my Visa card information is because the PayPal system is set up to accept one (1) and only one Visa card. If you cancel that card, your only option is to register a non-Visa card, e.g., Mastercard, Amex, Discover. I kid you not.

Fortunately I have a Discover card, so I registered with that (and now I have to wait 2-3 days to complete a convoluted acceptance process).

What annoys me is the amount of work I had to do in order to uncover that information--several days of fruitlessly filling out the PayPal credit card forms, an ignored e-mail request for help, then an aggravating hour on the phone with PayPal customer service.

I've got this email. I'm sure, this is scam.

— on sun, 12/7/08, thein swe wrote:

From: thein swe
Subject: paypal payback raffle draw!
To:
Date: sunday, december 7, 2008, 12:53 pm

Central claim office, machester city
61b ashbourne avenue,
Manchester, nw11 0dt,
United kingdom

Ref: sr000847
Congratulation selected winner,

The paypal payback raffle draw conducted in november 2008, the results has
Just been released today. And we wish to announce to you that you have
Been selected as one of the lucky winners of paypal promotion draw
With a ticket no: a0258176x, ref: sr000847 making you the winner of
The total prize of one million pounds sterling (1, 000, 000.00 gbp).

How do I claim my prize?
All claim will be verified by our agent company, you are therefore
Require to send corresponding mail notice for claim to our agent with
The information along with your name address, sex, age, nationality,
Occupation and telephone number.

Upon confirmation of your status, your prize fund will made available
For payment by our paying banks.

Contact claim agent company: royal bob hilton and securities
Claims agent name: davis oliver
Tel: +[protected]
Email: royal. [protected]@8u8.com

Congratulation again and we wish you more chances.

Hernаndez francisco adriаn
Europe organizing committee
Manchester city central claims office

Attachments, pictures, and links in this message have been blocked for your safety. Show content
Transaction ID: 9875242566FG486722N‏
From: PayPal ([protected]@PayPal.Inc.com)
This message may be a phishing scam. Learn more
Sent: Fri 11/14/08 5:15 AM
To:

Dear PayPal Member,

This email confirms that you have paid ResearchAnyone.com $89.15 USD using PayPal.
This credit card transaction will appear on your bill as "PAYPAL *RESEARCHANY".

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

Payment Details

Transaction ID: 9875242566FG486722N
Total: $89.15 USD
Item/Product Name: Comprehensive Expert Detective Informational Software
Item/Product Number: 922-116
Buyer: Green M Jess

--------------------------------------------------------------------------------

Business Information

Business: ResearchAnyone.com
Contact E-Mail: [protected]@researchanyone.com

--------------------------------------------------------------------------------
Receipt Number: [protected]

Note:

If you haven't authorized this charge, click the link below to dispute transaction
and get full refund

Dispute Transaction (Encrypted Link )

*SSL connection:
PayPal automatically encrypts your confidential information
in transit from your computer to ours using the Secure
Sockets Layer protocol (SSL) with an encryption key length
of 128-bits (the highest level commercially available)

Keep your Receipt Number (shown above) for future reference. You will need to refer to this number if you need customer service from ResearchAnyone.com or from PayPal.

If you have questions about your purchase, such as shipping and tracking, we encourage you to contact the seller, ResearchAnyone.com at [protected]@researchanyone.com.

If you have been unable to resolve your questions with the merchant, PayPal offers a free buyer complaint resolution service that offers a quick, easy resolution to your concerns. It covers physical goods purchases made through PayPal, and is offered at no charge when you register for a free PayPal account. To sign up for an account, click on the 'Save My Info' link above.

Thank you for using PayPal!
The PayPal Team

Please do not reply to this email. Email sent to this address cannot be answered.

PayPal Email ID PP344

Attachments, pictures, and links in this message have been blocked for your safety. Show content Their going to charge me something In which I have no ###en idea what the hell it is and thier going to take it out of my bank account! I'll call my lawyer! SCAM
I didn't order a damm thing! STOIP THESE ###ERS!

I am filing a complaint for PayPal Plus Credit GE money. I just caught them not only taking a portion of my monthly payment to finance charges I presume, but also when the billing cycle ends the 7th of every month. They are taking another $55 on top of the portion they took not only a week before from the payment! How can they be double dipping? On top of that they are taking the charge on the 7th from the card itself as a cash advance. How can this be legal!

I am filling a complaint with the better BBB also.

I smell a lawsuit! For sure!

SJM

Paid for 3 yrs membership to Google Earth. Actually Google Earth is free. When I went to download the software I was directed to Advanced Telecom "membership" and paid $38.91 for 3 years thru Paypal. ? I finally was able to go back and download Google for free but my transaction to Advanced Telecom was already made. I will try to contact Google to let them know thier website is being used for scamming people.

Paypal initiated shipment of an item I never purchased and they charged it to my Mastercard they have on record. Then Paypal notified a past seller on eBay to ship to me an item that I did not order/buy. I learned about this when the seller sent me an eMail that he shipped the merchandise. Paypal never admitted to the wrongdoing. I never authorized this transaction against my credit card. I requested the contact info to their CEO and they refused to provide it. I found the address and sent a letter addressed to their CEO, but he (or someone on his behalf) never replied. Paypal doesn't publish or provide ANY phone numbers to reach their senior management. While the seller refunded my money after I sent him back the merchandise, both the seller and I had to pay for shipping charges that were not refunded by Paypal.

Someone should audit Paypal's computer systems and the way this company misuses and abuses consumers' credit cards. In addition, no company should get away without pubishing and providing phone numbers for their executives.

I will never again use Paypal for payments and I hope that over time competition will take care of them.

I have a Paypal credit from GE Moneybank for an embarrassing $300. Ok, when I opened it a few years ago, I thought they start you out low. About twice a year I would put in a request for an increase online and have gotten turned down. Couple years later, today I did so again and in a split second the screen came up denied and a letter explaining why will be sent to me. Every computer generated form letter I have gotten in the past has had the same information given for the denial. Credit history not long enough, ( A BLANTANT LIE), balances in ratio to credit line too high ( A BLATANT LIE), I have no mortgage ( SO I DON'T OWN A HOUSE, AND YOUR POINT IS?), and so on. For one thing, I have a VERY high credit score. As of last week when I checked, 802 for TransUnion, 795 Experian and Equifax. I finally called GE Money Bank credit department. The person I spoke to first claimed I did not ever put in a request, I asked if he pulled up my account or not, he then said, oh yes, I see here that a letter was sent to you, but I have no access to the reason. I gave him the info from the letter. I told him to check my credit report. After a bit of a wait, he told me that he will give me the increase. After a minute or so, he claimed the computer would not let him give it to me. I asked if there was anything that could be done. A dispute process, what? His response was well, I don't know what to say, it won't let me increase for you, and it does not make sense why it is so low. (At least he admitted THAT). His only suggestion was for me to try again in a few months. I asked to speak to a supervisor, and he transferred me to music for almost an hour. I am disgusted! I hung up and dug around the internet till I found you and this is my complaint. I wonder if this has happened to anyone else out there? One more thing. I found out that JC Penny Credit is from GE Money Bank. NOW, it makes some kind of sense as to why JC Penny is the ONLY store EVER to deny me a card. Hmmm. Coincidence? I have excellent credit, great payment history, Etc. etc. and I do not understand this. I did not dispute the denial on JC Penny because I very rarely shop with them and the request was done when a clerk talked me into opening an account, and I though why not? Imagine how embarrased I was being told with a bunch of people in back of me at the counter and for a measly 50 purchase! Anyway, thank you for letting me vent, share this information with others, and again I ask if anyone has had this problem with Paypal Credit?