Menu
Frigidaire Customer Service Phone, Email, Contacts

Frigidaire
reviews & complaints

Learn how the rating is calculated

1.4 872 Reviews

Frigidaire Complaints Summary

83 Resolved
788 Unresolved
Our verdict: With Frigidaire's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Frigidaire has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Frigidaire. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Frigidaire reviews & complaints 872

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Frigidaire reviews & complaints

ComplaintsBoard
V
1:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Frigidaire bad product and service

We bought a washer/dryer from Lowes. It chewed up all of our clothing a few items at a time. Frigidaire (Electrolux) wouldn't help at all (their "repairs" continued to replace the clothing-chewing parts with new clothes-chewing parts). Lowes wouldn't help at all.

Finally, after a 10-month nightmare of running test loads, screaming and crying to Electrolux, involving Better Business Bureau, washing my family's laundry by hand and line drying it all in the back yard (I have 3 children under the age of 6) and thousands of dollars of damaged clothing, Lowe's consented to return my money for the monsters.

This is a design flaw. If you buy a Frigidaire washer/dryer, it WILL slowly but surely destroy whatever you put into it.

By the time you notice the problem and begin to identify the cause, it's too late to easily return/remedy the problem.

Read full review of Frigidaire and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Shane
Denver, US
May 01, 2009 5:14 pm EDT

I had the same issue with my Dryer, but since it was under the 1st year of warranty I had to go through GE, who transferred me to Electric Insurance, who transferred me to Electrolux the manufacturer of the dryer. Electrolux and Helen Haney were completely disrespectful and claimed nothing was wrong since the GE technicians never stated the dryer was defective in their reports. Although all THREE techs verbally stated it to us. After three visits GE replaced the dryer and claimed they had voided my extended warranty with Lowes! Note, GE still says there was nothing wrong with the dryer, but the replacement had a ring that ran around the opening that prevented our clothes from being shredded. Yes, the orginial was missing the ring completely! That is a defect! So a $1, 000 of damaged clothes and Electrolux comes back finally and offers $125 with the signing of a letter stating they are not at fault. I'm going to court! This is the worst service I've ever had thanks to GE and Electrolux.

ComplaintsBoard
R
11:51 pm EDT

Frigidaire non working poor service

I have purchased a electrolux refrigerator in august 2005 model dff44, 445 ltrs, but from the first month the refrigerator has not working properly and the same time I made complaint to the service center, but they have not clear the problem due to non availibility of pcb etc. We again complaint them in july 2006 but still they are not solve the cooling problem and they give me in writing the non availibility of pcb & heater coil. Iam several time complaining to the company personals but every time they commited me to solve the problem but still the problem is not solved. Now I finally decided to go for consumer court in near future for this type of cheating by the reputed company.

Read full review of Frigidaire and 1 comment
Hide full review
1 comment
Add a comment
Y
Y
YESH KUMAR
, IN
Nov 04, 2011 6:35 pm EDT

I WAS PURCHASD A ELECTROLUX REFRIGERATOR DATE ON 10-10-11 BUT THE TWO DAY AFTER I HAVE SEE THE FRIGE LIGHT IS OFF AND VAGETABLE CRISPER NOB IS UNFIX I MADE COMPLAINT NO PDEL241011134 AFTER DAY THE TEC-CAME MY HOUSE CHANGE LIGHT BUT OTHER PROBLEM STILL NOW ITHE HAVE NO RESPONS.
SURESH [protected]

ComplaintsBoard
N
9:05 pm EDT

Frigidaire replacement of compressor with another faulty one.

Latest Complaint No. 22401 dt. 22/04/08 - My AC is in warranty period. Cooling is problem. Was told by the company that Compressor will be replaced. They replaced it on 24/03/08. Problem persists. Fed up with Company, got checked up with pri vate technician who confirms that the replaced compressor is also faulty one (for this job, though under warranty, I was charged 2250/- towards labour charges by M/s. Siddhi Refrigeration, appointed by the company to c omplete the
above job. Have tried to contact Mr. Vipul Shah, based at ahmedabad, but not able to get him over phone. His department directs me to different people/telephone Nos. whenever I try to
collow-up my complaint.

Read full review of Frigidaire
Hide full review
ComplaintsBoard
A
12:17 am EDT

Frigidaire poor product... worse service

I purchased an Electrolux Split AC in May 2007.
Within 60 days of purchase, the AC started giving problems with auto shutdown - though the engineers visited promptly the first time but not rectified for many months to come. The AC was opened up and the engineers were frustrated with the company for not providing the right replacement parts.
The problem was not rectified for over 6 weeks - on enquiring I found that the complaint was closed by the service agency - leave alone replacing the defective part, the service agency had even taken away the defective part. The AC was still not fixed up - it was still opened up with all parts lying around my house.
Post escalation to the head of service for delhi and all india (Both of whom need to learn basic etiquettes, I wonder how they landed up as customer service execs) the issue was finally resolved in Nov 2007. Once i started using the AC this season, the problems cropped up again. The head of service in Electrolux was obviously peeved to get a complaint from me again. The problem was supposedly rectified, but I am again facing issues with the AC shutting down and auto starting every five minutes.
Their helpline number [protected] is switched off.
My advise if "Never buy anyElectrolux Product". I want to give this AC as a gift back to the company CEO.

Read full review of Frigidaire and 1 comment
Hide full review
1 comment
Add a comment
S
S
SIYARAM
, IN
Apr 09, 2012 12:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had purchased an AC of 1.5 Ton split type Electrolux on [protected] but the fan of the outdoor is not working since last year. The serial no. of the AC is R1/87/[protected]. Kindly arrange to change the same immediately since this is still under warranty period.
With regards,
SIYARAM
A-3/307 East Gokalpur near Loni chowk
Amar colony Delhi -110094
Ph: 011-[protected], Mob:-[protected].

ComplaintsBoard
S
5:58 am EDT

Frigidaire terrible customer service

Hi,

I purchased an Electrolux microwave 2 years back. The buttons have been giving some trouble for the last few days. I lodged a service request with the service center, they first promised to send a service engineer within 2 days. I did explain to them since we are all working people, they will have to stick to the day they have promised, so that we can ensure at least someone is at home to attend to the engineer. On the given day there was no sign of the engineer till late afternoon, so i finally called the customer service desk again and they coolly tell me that the person will not come that day. Thats the first time i threw a fit, how can they not keep their word, if they assure a customer, they have to stick by it.
Then the engineer comes and informs me that the control panel needs to be changed. I ask him to do the needful and ensure that the part is good and authorized by the company. he assures me the same. After 2 days the service engineer comes with the replacement part, only to my shock that the replacement part looked older than the used one in my microwave. It had scratches and the worst was there was no quality control stamp. When i called the Service Manager he tells me that since the parts are kept in the godown its quiet possible to have the scratches. They can give me only 3 months guarantee and if the part stops working again i can call them. Firstly the manager did not know how to speak to a customer as at one point he also told me that take what we have sent or just live with the faulty panel. Also when i asked why is a new piece not brought to the customers residence and then opened and fixed, he said he cannot do it, as all the pieces are kept in the godown and thats how it works. When i asked him for his supervisors number he insisted that he is the only one and he takes all the decisions. The person was extremely rude, discourteous and had no clue what customer service means. This kind of service from a company like electrolux is disgusting and bad.

Read full review of Frigidaire and 3 comments
Hide full review
3 comments
Add a comment
J
J
John Manale
Metairfie, US
Apr 18, 2022 2:36 pm EDT

I called 10 times and was told not available call back I HAVE SERVICE CONTRACTS ON WASHER AND DRYER NEED SOME INFO AS TO EXP DATE ON BOTH

V
V
Ved P
, IN
Jul 13, 2011 10:10 am EDT

I have a Electrolux Microwave. It is now out of warranty. It is used on very rare occations. It was purchased from Vijay Sales in Thane. While cleaing the body of the Microwave the instructions written on the dashboard/buttons got wiped off. After complaining the servce person told that if you are going to clean it slightly hard the instruction will go off even if you purchase a new pannel the same thing will happen. My query to Electrolux is why is such a material is used which gets wiped off while cleaning. Any item in the Kitchen is bound to get dirty and will require cleaning. I need explaination why should i pay 750/- Rs. for a faulty product from the companey
RP

D
D
Dr Kavita Syal
, IN
Mar 30, 2010 8:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased an Electrolux microwave with convection 4 years ago. It worked fine initially but the convection always mal functioned. I complained a few times - the necessary repairs were done but never lasted long. On the 10th of March 2010 the microwave packed up. I complained again and was told the element needed to be replaced. After repeated phone calls today I am told that my microwave is OBSOLOTE (obsolete I presume) very rudely and cannot be repaired. This could have been done initially so why was I made to wait for almost 20 days.
I have now decided to get rid of it and purchase of another brand.
SHAMEFUL SERVICE.

Dr Kavita Syal
syalkavita@yahoo.com

ComplaintsBoard
T
3:18 pm EDT

Frigidaire customer service sucks

we purchased a fridge and stove at LEON'S and had it delivered today .well the stove was fine but the fridge looked like it was sitting in a warehouse for about a month it was so filthy, no handles to go with it, scratched on the side and front and to top it off the door would not shut, so i told the drivers to take it back they called the warehouse first then they left without the USED fridge telling me that i would receive another 1 today sometime today but could not give me a time when . so i called LIZ ALMADA from the STONE CHURCH ROAD E. HAMILTON store and to my surprise "NOTTTTTTTTTTTT" she happened to be in a meeting and would return my call . When she did she told me to use the fridge until i got the NEW 1 and i told her i could not because the door would not shut .Anyways she also told me that it will be delivered but did not know when by 3 p.m. i called her back to ask her whennnnnnnnnn it was being delivered but she was busy of course. The drivers of the second truck came to bring the new fridge and i had told him that it will fit through the front door no problem he out right ignored me and measured the door and then went to the truck took the freezer and fridge door off why i do not know told me to move my car up for what i do not know why come in the living room asked my mother to move the rug for what who knows then they brought it in they put the doors back on the freezer door wouldnt shut tight then he tightened it and they were going to leave without putting on the handles . So i told them that if they didnt put the handles on they could bring both back to the store and i would go to the brick to get my appliances .he was very very very rude along with this cutomer service manager Liz . I feel that we should be compensated for the B.S. that i had to go through .The CEO of LEON'S should put in their employees heads that customers are right and thats where their lively hood comes from .

Read full review of Frigidaire
Hide full review
ComplaintsBoard
L
11:16 am EST

Frigidaire sold used product

February 26, 2008

Electrolux Major Appliances
P.O. Box 212378
Agusta, GA 30917

Attn: Keith McLoughlin, President

Dear Mr. McLoughlin,

I am writing this letter due to the extreme amount of stress that your company has put me and my family through. First, let me state that I have purchased other Frigidaire products and was usually satisfied.
I purchased a brand new refrigerator and stove approx. 3 years ago. On February 3rd our family noticed that our refrigerator was no longer working, I placed a phone call to Hallocks (the dealer that I purchased it from) and they promptly gave me the phone number to your company where I was given a phone number to the repair service co. named A & E, I spoke with a representative on February 4th and was given a repair date of February 6th.
On February 6th a repair serviceman came to my house and evaluated the refrigerator. He proceeded to ask when and why there was a previous repair to our model. When I explained that I purchased it brand new and had never had any repair service done, he showed us that there were no manufactor bolts and also showed where the back of appliance had previously soldered. He ordered the parts that would be needed to make the repairs and I immediately called Hallocks to voice my complaint, and was told that they do not sell refurbished Frigidaire products. Which was confirmed by 3 other repair service companies.
Meanwhile the parts came in on Thursday February 7th I did not receive another service appointment until Monday February 11th, the gentleman came and informed me that not all of the parts were ordered and that he would have to order more parts. This is when I started my first of many calls to your company. At this point I had no refrigerator for over a week, I was under the belief that you stand by your product and I was told that patience is a virtue by one of your employees. I was then transferred to Vanessa who offered me $25.00 as a good well gesture, (my food loss totaled a least $300.00) at some point of this very frustrating conversation I was given a few options.
rent a refrigerator and I would be reimbursed $30.00 per week
Buy a dorm size and I would be reimbursed $50.00
These are not options to me because I purchased my appliance new and that is what I expected to still have. I am a family of 5 with small children and no extra money to spare on equipment that I do not want. I also do not believe that I should have to bring an appliance into my home that I have no idea of its origin. I have heard horror stories of insect infestation on rental appliances.
Mean while the other part came to my house, I called to request an appointment and was given the date February 13th. I was told (on February 12th) that the service man would arrive at my house between 8am and 12 pm, then they called back to confirm again and the young lady told me that I would not get a phone call because I was the first stop of the day.
By 11:00 on February 13th no one showed, when I made the phone call to inquire on the status. I was told that the repair man called out sick, No one bothered to call and inform us. And then we were given another date for the repairs February 15th. I called your company and voiced my frustration with the whole situation. I spoke with many people on February 14th starting with Vanessa I was then transferred to Lori who called A&E they gave another date to come which I did not agree with I had waited long enough and I was running out of money. Lori called other repair services to request they come and make the repairs. Donnelly’s was the first to reply and proceeded to inform me that no other repair company would come and even look at the appliance because A&E was already there and there are liability issues. I then spoke with Laquinta who promised me that she would get me some help and try to resolve the issue. I was then told that I would get another check for $100, but I still had no refrigerator and no definite date on when it would be repaired. I explained that on February 15th my family was due to go on a family vacation, which I had to cancel due to the fact that I could not get anyone to watch my house because I had no way for anyone to eat or cook. And I was running out of money.
I was given another date of February 17th for the repair to take place.
On February 17th A & E called and cancelled stating that they did not have anyone to make the repair. I again called your company and spoke with Laquinta and she then stated that she was requesting that there be a replacement. I asked for a phone call back and did not get it.
I called on February 18th and was told that her request for a new appliance was denied. I was then told that I have a couple of choices.
1. I could buy a new refrigerator and be reimbursed 100% if it was a Frigidaire product.
2. If I have my original receipt I can be reimbursed for the original appliance. (which I do)
Unfortunately I am out of money and can not afford to buy a new appliance and given your track record did not want to wait and see if I actually get reimbursed and the fact is that I still have no refrigerator.
At this point Lori stated that she would request that it be reviewed again and that she promised that someone would call me back. I received no such call. When I called back to again (February 20th) voice my displeasure
I was then told that they were going to grant my request and that the service department would be in contact with me within 24-48 hours to let me know of the dealer and an approximation of when I would receive a new appliance. I again never received a phone call.
February 24th I called numerous times to speak with Laquinta, I was transferred to many people (on my request to speak with managers) I ended up speaking with Calvin.
At some point I was told that they were not able to reach the dealer, they had the wrong dealer information, I did give them the correct dealer information and I was told that again someone would call me back and again I received no phone call. February 25th I finally heard from the dealer and they explained that they did receive a phone call from your company and that I will not have to wait 3-4 days before the dealer receives it then it will come to me. I again made phone calls to your company to voice my extreme displeasure.
I am a family of 5 with a 5 year old that has not been able to have a proper meal in 24 days. I have spent every dime that we have to try to provide some sort of nourishment for my family. We are now out of money and patience. I have never made a complaint against any company until now, nor have I ever asked for anything that I do not deserve. But I feel that we should be compensated for 24 days of the aggravation and stress that this has placed on my family. My son has gone to school and told his teachers that he did not eat and that we have no refrigerator and I had to explain the situation to the school and thank goodness that they did not call the Department of children and families on us. Myself and my husband for the past few days have had to go without so that I could provide for the children. I am seriously considering contacting a state agency to help with proceeding with this matter further. I will also send a copy of this letter to the better business breau, Goodhouskeeping seal of approval and my local news consumer report. At this point receiving a new refrigerator is no longer good enough. I am EXTREMLY disappointed with your company and the results that have been handed to me. It is now February 24th and I have no Idea when I will have an appliance or any way to fill it. It will now take a lot to recoup all of the money that we have put out. I at least expect a phone call to confirm that you have received this and what your company at this point can do to assist me. I would like to know when I expect to have a refrigerator in my home.

Sincerely,

Lisa M. Giudice

Read full review of Frigidaire
Hide full review
ComplaintsBoard
R
12:00 am EST

Frigidaire a lemon of a washer

I bought a brand new Frigidaire washing machine in August of 2007 from Grand Central in Hazleton. It has been serviced 3 times for the same problem since that time, the minimum number of repairs necessary before they will consider a replacement. Now that it's experienced the same problem for the 4th time, I'm expected to wait another 72 hours for them to "consider" a replacement machine. There is a complaint on file with the Company with a reference number of [protected]. I advised them if there is not a new washing machine in my basement by Saturday, January 5, 2008, this will be broadcast on all three local television news stations. With that comment, all I received so far was that someone will get back with me.

Read full review of Frigidaire and 1 comment
Hide full review
1 comment
Add a comment
P
P
Pauline M. Renshon
,
Dec 02, 2008 1:20 pm EST

I purchased the electrolux washer this past Sept. 2008.
The washer never goes into the spin/dry cycle. I have
to bail out the washer so that the water does not flood my floor. Then take one piece at a time out in order to wring dry my clothes. It is the most disgusting piece of equipment that I have ever purchased. I requested a new washer. I was told by the Applicance Store that Fridgidare does not do that.
Why.? Itfthe Washer is a lemon, why do I have to suffer. The manufacture should make good, but Canada is out of the jurisdiction of USA.

ComplaintsBoard
R
12:00 am EST

Frigidaire pathetic customer service associates and worst service

We had purchased refridgerator from this company second time cuz we wre quite happy with the product. How I wish we knew what kind of service they provide after their product is sold. Our compressor is not working and its since last two months we have issued a complaint number J 765. This complaint was raised on 21/10/07. Such a shame that till now this issue is not resolved. Mr Padmakar or mr prabhakar who is looking after this matter is telling me since last two months that he is not getting any compressor from the company. Besides, he is not ready to take the onus of the same. He had the wits to tell me that its company fault not my fault. I asked him are you working as a free lancer or for the company. He stated that 'Madam now you do what you want, I cannot help you?'. Eventually he asked me for one more day and committed that on 1st Jan it would be done. Till today its not done and now he is not even picking up the call. Is this the kind of service such company proivde being international brand. Nobody associated with this company, like their dealer, their ASC and the company itself is not ready to take the onus, so we customers are actually left nowhere to go!
Enough of this crap. Mr Padmakar, who doesnt even have the courtsey to answer the call and had the guts to disconnect my call. His assistant Miss meenaxi is tellin me, Sir is very busy he cannot speak to you, but he called me and told me to pass on this mesage to you that compressor is still not come from the company and we canot gurantee anything as of now. I asked him, how come he is not tellin me directly, she stated Sir is lil busy with his work and cant attend your call. I wondered thruout the day, sir is so busy that he doesnt have the time to attend my call but he has the time to call back his asst and let her kne the status. Is this the type of courtsey your agents provide. Is this the way to deal with the customer. I am in the customer service industry since last five days and even sometime we are not able to help customers immediatley, but we never worked like Mr Padmakar or Prrabhakar. Does he even have the understanding ot sense that what kind of negativity he is accumulating by doing such acts.
What a disappiontment? Being such a international brand such kind of service is provided by them.
Regards,
Richa.

Read full review of Frigidaire and 1 comment
Hide full review
1 comment
Add a comment
A
A
Ajay Kumar Gupta
,
Oct 11, 2008 4:19 am EDT

sir,
i purchased the refrigerator from appliance citylaxmi nagar, delhi on 22/02/2004 and there was four year warrenty on compressor.
Some days before, it stopped cooling. i lodged the compalint on dyna enterprise (customer service) then the technical staff from dyna told us that your compressor is not working and it will have to replaced and around 1500 rs will be charges. We agreed and he replaced the compressor but again same problem happens within one month. Again i lodged the compliant then the technical staff from dyna told us that gas was more that is why this problem occurs. After refilling the gas, again same problem occurs then i again lodged the complaint, the technical staff from dyna told us that its defrost system is not working and it will have to be replaced. Sir i got frustated just by lodging the complaint.
If such a reputated company will do like this, who will believe

regards
ajay gupta

ComplaintsBoard
M
12:00 am EST

Frigidaire defective stove!

Well i have been complaining about getting my stove repaired for the past 3 and a half months. I have had a service tech in to see the problem and they have not repaired it. I have given the run around on this matter in which i am trying to co-operate with bad boy furniture. They have made other appointments with other techs in which can not be fulfilled. I have made people stay home to accommodate their schedule only to find out that they never showed up or not even a courtesy call. (This has happened more then twice keep in mind) the service at bad boy and there commitment to customer service is all a lie... I have not had a oven for the past 3 and a half months and it seems i am will be fighting for this for a while... So keep in mind if customer service is important to you pls think twice at buying at bad boy furniture... as they are not fulfilling their advertising that customer service is # 1 to them.

Read full review of Frigidaire and 2 comments
Hide full review
2 comments
Add a comment
W
W
WVN
Georgetown, US
Dec 21, 2013 8:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have a Frigidaire range model LGET3033KWE. I bought it a year and a half ago. I paid over $700 for it. Just after the warranty expired the electrical main frame went out costing me $282.82. The oven just went out today. This is a piece of Junk!
Another thing that irritates me is that the Lowe's representative told me this model was one of the best stoves on the market. However, the Dad's Appliance Repair repairman, Berea, KY told me he's been fixing this model everywhere. Needless to say, I will never buy another Frigidaire product.
WVN Georgetown, KY.

D
D
Defective stove top
Toronto, CA
Feb 26, 2011 6:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am a senior and I also purchased an electric range more recently in April 2010 and similarily the white porcelaine stove top started to peel around the burners causing a burnt discoloration look. I became concerned that this might also present a safety issue. Unfortunatley we didn't have extended warranty and they had also told us to deal with the manufacturer, Frigidaire/Electrolux. They sent out a technician/serviceman but his report reflected it as being a cosmetic issue, probably brought on by consumer abuse, eg..using abrasive cleansers etc...which isn't the case at all . We've also never been rough with our appliances. It was emphasized that they would replace the porcelaine stove top only as a gesture, as it wasn't for service reasons..rather, for cosmetic reasons only. To our disappointment they ended up replacing it two times in less than a year but the porcelaine stove top still resulted in the same way. The white porcelaine around each burner continued to peel and appears rusted. We've been told they will no longer address this issue and we continue to dread wiping it down. I 've never had such an issue with any other appliance in the past and I too will never recommend a Frigidaire appliance.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Frigidaire electrolux canada sucks!

May 11 2005, we purchased the best set of appliances Electrolux Home Products make, Frigidaires Pro Series, On Dec 15. Only 7 months later we had to repair the ice maker under warranty ( no problem) well it never got fixed till late Jan/06. On Feb 21/06,The repairman made another house call to repair the ice maker again, Well it never got fixed till Mar 29/06. In July/06 they finally replaced the ice maker with a new one, at this point the warranty had run out so Electrolux finally covered the cost of the problem that started 7 months earlier after a lot of phone calls.

In Aug/07 the mother board that operates the electrical end of the refrigerator died, and had to be replaced,($400.00) later

Finally on Dec 8/07, our dearly beloved refrigerator died for good, I am pretty sure it is the compressor this time,

So we had to go out and buy a new refrigerator, you can bet it IS NOT A FRIGIDAIRE, In all this we are out $700.00 in repairs and service calls, And we have spent several summer months with no refrigerator, Frigidaire has done nothing to help us after the one year warranty ended, When we told them we had to buy a new refrigerator, they told us the refrigerator problems are over and we have no reason to contact them any further. Can you believe after all we went through they do NOT want us to contact them again. DO NOT BUY FROM ELECTROLUX HOME PRODUCTS, The company treats there customers like ###!

Read full review of Frigidaire
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
12:00 am EST

Frigidaire extended warranty

I purchased a freezer andwas talked into an extended warranty for an additional 49.99. I have had the freezer for two years when it stopped working. I lost about $350.00 worth of food. I notified the company told them I had purchased the extended warranty. they said they could not get the repairman out for two days. an appointment was made. The repairman said that a thermostat switch was bad and that I was going to have to pay approximately $165.00 and said that I was just covered for an additional 5 years on the compressor. When I was told that I was purchasing an extended warranty it was inferred that it was for the entire freezer not just the compressor that already has a five year warranty. This is no more than deciet, and a huge lie considering how many other people they scam this way.

Whatever happened to integrity, honesty, and a person word that means something!

Read full review of Frigidaire and 2 comments
Hide full review
2 comments
Add a comment
H
H
Hiram Hardin
, US
Mar 07, 2023 7:31 am EST

Don't waste your money on a Frigidaire or Electrolux extended warranty. When you have a problem it is impossible to get service. They have a number to call for repairs. You get a recording telling you to call back as they are too busy. The number is [protected]. Call it and try to report it. You'll see. This company is a complete fraud.

J
J
Jim Huff
, US
Dec 08, 2022 9:34 am EST

Purchased an extended warranty (5 years) on 4 appliances. Dishwasher, side-by-side refrigerator, electric range and microwave for $700. Called to get the handle on the microwave fixed as it had broken off. Arrangements were made for repairs. The appliance repair folks called me and said the microwave handle was considered "cosmetic" and it would cost $110 plus labor to get it fixed! The handle is used to open and close the unit and makes the unit functional, hardly see how the handle can be considered "cosmetic"! Strongly recommend everyone stay away from Frigidaire's extended warranty - it more of a hassle than it is worth.

ComplaintsBoard
V
12:00 am EST

Frigidaire lower door rubber got cracked under warranty period

I"ve 235 ltrs double door refrigerator.
Lower door rubber got cracked in august, 2007 under warranty period. And the same has been reported to local service centre in yamunanagar. But till date it has not been attended

Read full review of Frigidaire
Hide full review
ComplaintsBoard
S
12:00 am EDT

Frigidaire pathetic service

Logged a complaint with SUHAS Refrigeration (Bangalore) who are the authorized service providers for Electrolux products on 17/Oct/2007 for a timer problem with my Electrolux washing machine.

It's been 7 days since and the technicians and their managers have the following list of excuses

- "I am going out of station, will come on Monday"
- "It is raining so can't come"
- "I'll come at 5PM" - and no one turns up nor bothers to keep the customer informed.

Try to escalate the issue, and i'am told Manager is on leave. The icing on the cake is that the support staff don't have the basic ethics to speak to customers.

Shame on the part of Electrolux for not keeping a check on this kind of erratic service providers.

Thanks,
Sumanth

Read full review of Frigidaire and 2 comments
Hide full review
2 comments
Add a comment
J
J
Jim Mathews
, IN
Mar 21, 2009 3:06 am EDT

I Purchased a refrigerator Model- Oxyrich 180 Litres. It started rusting after 7 months. THey gave me a new piece. Then it started rusting again. They replaced the door. Then after one month, the door is full of rust. I am really fed up of electrolux product. Please dont ever take an electrolux product even you get it free

Jim Mathews
[protected]

A
A
Ashok Kumar Gupta
,
Nov 14, 2007 7:55 pm EST

I purchased an Electrolux Fabriguard classic plus washing machine from M/s Tarlochan Electronics, Kapurthala on 9/11/2007 vied receipt no 129. The problem is that as per your advertisement of Electrolux Festive Celebrations the shopkeeper is not giving the prescribed gift offered in the advertisement.

In this regard a also talked with your contact person at Jalandhar Mr. Manjit Sayal but he said that the gifts are not received from the company. Kindly look into the matter as it is spoiling the image of the Company.

Ashok Kr. Gupta
Ajit Nagar
Opp. RAil Coach Factory
Kapurthala.

Mb. [protected]

ComplaintsBoard
L
12:00 am EDT

Frigidaire a month trying to get broken fridge fixed

I have been dealing with this company for a whole month. It took them a week to even get a repair guy to come and fix it. The he said it was the compressor and it should take a week to get the part in. A week goes by I call the service people up that came to check. The receptionist/clerk said it's going to take 7-14 business days to get that part in and she can't go in the back and ask anyone because they will yell at her.

I called Electrolux back up and told them of all this. They could have the part overnighted to my home then I just call to get it installed. They will call me back after they get it setup. They never call. The next day I called and asked again what could or needs to be done so I might have a refrigerator that works. Oh that part is not going to be in until then end of October(another 3 weeks). I need to call the repair people back up and ask them to fax a statement saying that that is too long to wait and I need a replacement. This will take 72 hours.

I call back on Tuesday(the fax was sent on Friday) just to see if they got the fax and they said yes. I call back the next day since it has been 5 days since the fax was sent to see what they were going to do. I am sorry but it looks like replacement has been denied. We can over night the part to you and you will receive it Thursday.

Thursday comes and I once again call customer service to see if the part had indeed been sent out. Yes it will come Thursday. I didn't come

Friday I called yet again to find out why the part didn't come. They look it up and say it was't shipped until after 2:30 pm and it would be there Friday we promise. I get a call from DHL we need a house number to ship this to. It's not our fault that Electrolux forgot to put a house number on this and we are sorry that your so mean and B****y ( my words not theirs). I call Electrolux back and their systems are down they will have someone call me when they get back up. They don't call. I finally get a hold of someone and the system is back up. It's not our fault it is DHL's fault. I hate it when people don't own up when it's is their fault says the customer service guy. I laugh my head off and told him tell me about it, as that has been my experience dealing with them for the last 3 weeks. I having been hearing promises of what they can do to get my refrigerator fixed for a month but hey it's not their fault they make crappy appliances and don't stand by them

I am ready for a class action lawsuit to put these clowns in their place and show them that we will not be taken for a ride any longer. I have called them been nice to them, complained, sent emails to the head of customer service, sent complaints to the Attorney General, BBB and will be sending off a letter the Vice President of Customer Relations at Electrolux.

I have told them this is unreasonable and I am ready to troll appliance centers publicly degrading their products and service, even to the point of picketing appliance stores that sell their products. I will never buy anything that Frigidaire or Electrolux makes ever again.

Read full review of Frigidaire
Hide full review
ComplaintsBoard
S
12:00 am EDT

Frigidaire extremely poor service and no response!

I had bought an Electrolux front loading washing machine more than a year ago. This machine is still under a 2-yr warranty period. The machine developed some fault and a complaint was registered with the Electrolux service center on 28th Aug. The service engineer from Electrolux turned up on 28th Aug and diagnosed the problem as faulty timer and said the timer will be replaced within one week

I have called at least 10 times, calls made to various people including senior service executives but there has been no response. After 3 weeks of delay from 28th Aug I was told that the model has been decommissioned, the spare parts are not available and the machine will be replaced with an equivalent model. It has been more than a month since this happened. No one has taken the responsibility to even call me up and inform on the status.

Would advise earnest citizens not to go for an Electrolux machine if the need arises!

Read full review of Frigidaire and 5 comments
Hide full review
5 comments
Add a comment
L
L
lene00001
, IN
Apr 09, 2011 6:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Very Poor service... the customer care executives do not know what they are saying...very badly trained...they commit something and do exactly te opposite...

worst service ever!

K
K
kaushalendra
, IN
Aug 17, 2009 8:37 am EDT

I wonder how a consumer godds company works with such a poor customer care service in a country like India.
I lodged a complaint regarding my washing machine in Mathura (u.P.) .A man came from service centre to see it, in three days But did not turn up to repair it even in 10 days.
Kaushalendra yadav

S
S
Sandie1
Burlington, CA
Apr 27, 2008 11:21 pm EDT

I have recently purchased an Electrolux AC. While I have paid up the money two weeks back it still has to be installed. Every day the service personnel assure me they will come in that day and don't land up. On being called after waitng for them, they say they've forgotten, they are busy, they have other work. Finally after a lot of talking, they have told me that installation is not their job and it is the customer's onus. they have also had the audacity to tell me to get it installed and they will send one of their people to inspect the installation and see if they can sign the warranty for me.

The company is only interested in making the sale and taking your money. There is no accountability or sense of responsibility once they've got it

N
N
Navdeep Malhotra
,
Mar 24, 2008 12:58 am EDT

I am fully agree with you. I had also purchase washy talky but the machine is hope less, and moreover their is no aftersale service by the company.

Actually now the company is not bothering about their customers, i thik they had changed their policy. Now they are thinking to one time selling only so they are not willing to send their service person after sale. I am alsop suffering from same problem since two years. Now i am planning to go to consumer court. I think this is the last way.

C
C
Chhaya Chandrasekhar
,
Dec 09, 2007 7:32 pm EST

I have a front loading Machine and it was good all these days. But now there has been a problem and the service engineer says that this machine is absolute and the motor cannot be replaced. Can I get to know if thats true.

I am at Bangalore and the service center doesn't bother to pick the call or send some engineer home. Can I get some solution.

ComplaintsBoard
B
12:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Frigidaire no rebate as promised by h h gregg

I purchase a Frigidaire range from H H Gregg from Freddy Whitworth. There was a big sign sitting on the range saying $50.00 rebate. He gave me all the papers to send to get the rebate. I sent them to Frigidaire Gift Card Offer, dept 07-66459, P O Box 540034, El Paso, Tx 88554 . They sent a small card in the mail saying to resubmit for this offer you must return this card and the serial number and saying it was an invalid date.I resubmitted to Resubmissions, Dept 07-66459, P O Box 028516, Miami, Fl 33102, [protected] I get no answer, i call H H Gregg and Mr. Whitworth was with a customer and would return my call. I have not heard anything yet. I think either H H Gregg or Frigidaire owes me the $50.00 rebate . I paid too much for the range thinking I would get the rebate.

Read full review of Frigidaire
Hide full review
ComplaintsBoard
R
12:00 am EDT

Frigidaire grievance regarding the problems

I have purchased a 1.5 T WAC model no EAW18CRP in July 2006. The second service or the unit was done in 16-02-07. When we used the AC in May, it started giving some noise. Last year there was not any problem, so we thought the servicing was not done proper. Following were the problems observer by us:

1. During auto cut-off and start of the compressor, it made such a loud noise that we waked up in the night.
2. Later, a humming noise/ vibrating sound were apparent during the running of the compressor of the AC (normal running).
3. Too much water was seen outside the unit. (I was told that it was normal in humid conditions, it is now OK)
4. These noises were not present at all the times. Some times there are no noises at all. On the other times, there are so noises that we have to awake in the night or that day. Most of the times, we observe these sounds after ½ or 1 hour of running of the AC though it is not necessary.

We have lodged following complaint request to the customer care number:
Complaint no [protected] dated 06-06-07
Complaint no 7076620 dated 07-07-07
Complaint no [protected] dated 12-07-07
Complaint no [protected] dated 18-07-07 (not attended till date)
Complaint no [protected] dated 24-08-07 (reminder )

The technician visited two/three times in response of these. The adjustments were made by the technicians but the problem re-emerges after 1-2 days always. Due to this we are not been able to enjoy the services of the AC and are forced to undergo sleepless nights.

We have also talked to service head at Ghaziabad Sh A.D. Pandey on 23-08-07 about our problems. He visited our home on 25-08-07 along with the technician. He waited for 10-15 minutes and declared that the AC was working OK and left. We requested that the noise became apparent after some time and we suffered most in the night hours but he was sure that the AC was working OK and we are making complaints unnecessarily. We just wanted to get the AC checked by a senior and expert technician.

After this there was no response from Electrolux. I am still waiting for any reply. Very poor service.

Read full review of Frigidaire and 1 comment
Hide full review
1 comment
Add a comment
P
P
puja
,
Aug 07, 2008 1:23 am EDT

I bought electrolux fridgie in 2005 aug, its been 3 years only but it started giving problem last year only, i talked to the dealer but it was of no use, the day i clean the fridge it started deposition of ice and the freezer is not getting close, i am so much fed up.kindy send some body or what else can be done kindly let us know.

ComplaintsBoard
A
12:00 am EDT

Frigidaire non replacement of damaged microwave oven

I purchased one microwave oven on 21.08.2007 on full payment in cash from from Great Eastern Appliances Ltd, 20 Old Court House street, Kolakata on 21.08.2007.

The machine has been delivered in damaged condition. There is a big gap in the door and it is not closing properly. The upper side of the machine is heavily damaged.

I immediately tried to contact your shop through telephone nos. [protected], [protected] and [protected]. But the phones were either engaged or not responding mode all the day long. I made the complaint through fax to their office on that day.

On the next day i.e. on 23.08.2007 I could contact their shop and I was told to lodge the complaint to Electrolux Office through phone no 2406 7146. Accordingly we made compliant on that day and the complaint no is 6009. On 24.08.2006 Mr. Indrajit Ghosh from Electrolux came for demonstration of the machine. He took the photocopy of cash memo on 27.08.2007 and the complaint was forwarded to Mr. Balai Dey, the contact no of whom is [protected]. Accordingly we contacted Mr Dey and according to him due to Stock Audit the delivery could delay upto first week of September. In the meantime I placed a written complaint to the Shop on 7th September, 07 with a request to follow up the matter.

On persuasion of the matter Mr. Balai Dey expressed that the complaint had been forwarded to Mr. SUBHAMOY CHATTERJEE the telephone number of whom is [protected]. On repeated attempts hour after hour, day after day from our side we failed to contact him. Finally after hours of repeated endeavor he promised that the oven would be delivered by Friday 14 th of September, 2007.

Today is 29th September,2007 and we have reached the extreme limits of our patience.

We are extremely dissatisfied and perturbed with Electrolux.

We have decided to return the machine and forego whatever we paid in purchasing the machine

Asok chaudhury
Patuli Township
Kolkata 94

Read full review of Frigidaire and 3 comments
Hide full review
3 comments
Add a comment
P
P
Prof Asish K Mukhopadhyay
, IN
Aug 10, 2009 12:55 am EDT

I have also similar experience. I too purchased one Electrolux oven model 20EC80SL from Great India Trading Agency, Sinthi, Kolkata on 3-2-07. I n April, 2008, I sfited from Kolkata to Durgapur and found the oven not working. After lot of efforts only I could get the phone number of local service centre at Durgapur. They attended and told that the magnetron is defective and it will be replaced since there is gurantee of 3- years for the magnetron. I am fade up on lodging complaint over complaint. Some body comes and again opens and again says that the magnetron is to be changed. They have collected my guranttee card telling that against that, they will replace the whole machin since that magnetron model is out of market. But till now, it has not been changed. For more than one year, my oven is remaining without working. Pl advice me where to lodge the complaint.
Prof. A.K.Mukhopadhyay
15B/20, SEPCO Township, Durgapur-713205
Ph [protected]

S
S
Satish Kumar
,
Jul 30, 2008 7:58 pm EDT

In Delhi, we are running from piller to post to get the detials of service centre to get repair and microwave oven, which we bought in Mumbai. Their website is not working.

I don't know how to reach them!

Satish
Dwarka,
New Delhi

A
A
Arun Kumar ROut
,
May 18, 2008 11:16 pm EDT

I had purchased a Electrolux microwave oven,
model no EM25EG85SL Sl. No. 4171696 and PNC No.[protected] on 01.03.2005 on full payment in cash,
Microwave's Touch panel program is not working, So show the Authorised Dealer
but They told that this part is not Available.and Told me You can contact another Authorised dealer.
Is it Possible?I am Purchasing that Oven your shop.Ok.Even I will contact another Authorised dealer Shop
but I ddn't get this Part...
How Can Got this (Touch programme panel) part ...

ComplaintsBoard
R
12:00 am EDT

Frigidaire faulty washing machine and deficient service!

I had purchased an Electrolux Washing machine (Model 760 FX Digiwash ) on 05.08.05 from Sri Rama Marketing, Dwarkanagar, Visakhapatnam...

The Washing machine started malfunctioning in the month of Jun 07.A complaint was lodged vide complaint no 2180 dated 18.6.07 with Sri Venkata Sai Services, who are official service providers of Electrolux electronic equipments. A service engineer visited us and diagnosed the problem as pressure sensor malfunction. He also said that he would procure the faulty part but did not turn up for two months. After repeated calls the service center sent the engineer in late august 07. This time he took the faulty pressure sensor along with him promising to return with a new pressure sensor. But till date the service center has not responded. We make calls to the service center only to hear that they have not yet procured the spare part.
This whole sequence is creating a loss of faith in Electrolux and its service provision. Our repeated calls to the shop and service providers have fallen on deaf ears.

Beware!

Read full review of Frigidaire and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mr Ibrahim Rupawala
,
Sep 23, 2007 5:39 am EDT

We had purchased Millennium Slimline 1045F Electrolux washing machine from your dealer Asiatic Electric Trading Co. On 8/2/2007 we got the Bearing kit and shock up replace from your authorised service centr Cooling Salers By culla (W) Mumbai at the cost of Rs 3036/-
Now again since the last two weeks we are getting a loud noise and vibration while the machine is drying the clothes. We called Cooling Sales to check and he says the bearing kit has got spoiled again and the warranty period is over in 7 months. I cannot understand how such an expensive part can get spoilt so fast and does it mean that every six months i need to replace it at my cost. The technician charges us for his visit Rs 280/- without repairing. That also he says now we have increased our visiting fees to Rs 400/-We feel that your bearing should have a life of atleast 5 years.I t cannot give way within 6 months. Kindly look into this matter and let us know what should be done. We have not replaced the bearing and asked them to replace it for which they do not agree. We would like to have the telephone number and e-mail of Electrolux complaint dept.Thanking you. Ibrahim Rupawala

Frigidaire In-depth Review

Product Quality:

Frigidaire appliances are known for their durability and reliability. Customers have reported that their Frigidaire products have lasted for many years without any major issues. The performance and efficiency of Frigidaire appliances are also commendable, with users experiencing consistent and satisfactory results. The overall build quality and materials used in Frigidaire appliances are of high standard, ensuring a long-lasting and sturdy product.

Product Range:

Frigidaire offers a wide variety of appliances to cater to different needs and preferences. They have appliances in various sizes, styles, and colors, allowing customers to find the perfect fit for their homes. Frigidaire also provides a range of features and functionalities in their appliances, ensuring that users have access to the latest technology and convenience.

Customer Service:

Frigidaire's customer service is highly responsive and helpful. Customers have reported positive experiences when contacting customer support, with representatives going above and beyond to assist them. The process of reaching out to customer service and obtaining assistance is easy and hassle-free. Frigidaire also ensures that issues are resolved promptly, leaving customers satisfied with their after-sales service.

Pricing:

Frigidaire's pricing is competitive compared to other brands in the market. Customers have found that they get good value for their money when purchasing Frigidaire appliances. The pricing is transparent, with no hidden costs involved. Frigidaire ensures that customers know exactly what they are paying for, making the purchasing process straightforward and trustworthy.

User Experience:

Installing and setting up Frigidaire appliances is a breeze, according to users. The instructions provided are clear and easy to follow, resulting in a hassle-free experience. The controls and user interface of Frigidaire appliances are intuitive, allowing users to navigate through the settings effortlessly. The user-friendly design and convenience of use make Frigidaire appliances a popular choice among customers.

Energy Efficiency:

Frigidaire appliances are equipped with energy-saving features and certifications, helping users reduce their energy consumption. Customers have reported significant cost savings compared to similar products from other brands. Frigidaire also demonstrates a commitment to sustainability by considering the environmental impact of their appliances. Users appreciate the eco-friendly approach taken by Frigidaire.

Warranty and Maintenance:

Frigidaire offers a generous warranty policy, covering their appliances for a considerable length of time. Customers also have the option to purchase extended warranty for added protection. Obtaining repairs and maintenance services for Frigidaire appliances is easy and convenient, ensuring that users can keep their appliances in top condition without any hassle.

Brand Reputation:

Frigidaire is widely regarded as a trusted and reputable brand in the industry. Customers have expressed their confidence in the brand, citing their positive experiences with Frigidaire products. The longevity and history of the Frigidaire brand further contribute to its reputation, with the brand consistently delivering quality appliances over the years.

Innovation and Technology:

Frigidaire stays ahead of the curve by integrating advanced technologies in their appliances. Customers appreciate the introduction of new features and improvements over time, ensuring that they have access to the latest innovations. Frigidaire appliances are also compatible with smart home systems, allowing users to control and monitor their appliances remotely.

Overall Satisfaction:

Customers have expressed high levels of satisfaction with Frigidaire products. The overall rating for Frigidaire appliances is consistently positive, with users praising their performance, durability, and user-friendly design. When compared to other brands, Frigidaire stands out in terms of overall experience. Many customers have stated that they would highly recommend Frigidaire appliances and are likely to repurchase them in the future.

How to file a complaint about Frigidaire?

1. Log in or create an account: If you already have an account on ComplaintsBoard.com, please log in using your username and password. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of the main issue you have encountered with Frigidaire. This title should be clear and to the point, allowing readers to understand the nature of your complaint at a glance.

4. Detailing the experience: In the complaint description, be as detailed as possible. Include key areas such as product quality, customer service, warranty, delivery, and repair services. Describe the nature of the problem with your Frigidaire appliance or service, including any model numbers or service identifiers. If you've had transactions with the company, mention dates, amounts, and any reference numbers. Explain the steps you've taken to resolve the issue, such as contacting customer support, and detail the responses you received from Frigidaire. It's important to describe how this issue has affected you personally, whether it's been a financial burden, inconvenience, or any other impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, warranties, or photographs of the product. Be cautious not to include sensitive personal information like your social security number, bank account details, or any other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Frigidaire. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Frigidaire or other users, so it's important to stay informed and engaged with the process.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Frigidaire contacts

Phone number

1800 374 4432

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Frigidaire?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Frigidaire Customer Service. Initial Frigidaire complaints should be directed to their team directly. You can find contact details for Frigidaire above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Frigidaire. Discuss the issues you have had with Frigidaire and work with their customer service team to find a resolution.