Frigidaire
reviews and complaints

We bought a Frigidaire fridge, Stove and Dishwasher in 2016 at Lowes. After 6 months the fridge stopped working and needed a compressor and it was fixed. Two weeks ago the ice maker quit working and we had it fixed. Now this past week the fridge stopped cooling again! We called the 800 number and he said that it will be very expensive for parts and labor to fix it and plus no one could come out to fix it until August 30! I will never EVER buy another Frigidaire appliance again! Very UNHAPPY! I would like to be request a refund for the fridge. This fridge should last manys years not two years.

Karen Pearson
PO Box 494
Pender, NE. 68047

Model # FPGH3077RFC, Serial # AF65202501, Stainless steal gas stove rust spots all over after less then a year. Called customer service, made me want to commit suicide, useless, sent e-mail, answer must be coming by pony express, your company has a whole lot to learn about customer service and building reliable products. Last one I buy with your name(s) on it.

My Order # [protected]
Yesterday morning I cancelled my order with Fahima, a cashier in JC Penney Thousand Oaks Store, California.
Because they failed to deliver the Frigidaire refrigerator to my condo at 7:30-10:30 am as promised. Then their delivery to be delayed for one week. My tenant could not wait simply.

1) I requested for a cancellation number for my record or proof, but they said they don't even have such a thing.
2) Immediately I requested to give credit to my Visa Card account, but they refused to do so. They said I have to wait for 7-10 business day. Why?

This is one of the most miserable shopping experience in my life. I just want you to know what is going on to the innocent consumer.

Steve Lee, an unhappy consumer
cell: 818.292.5018
email address: [protected]@gmail.com

Refrigerator is under warranty and stopped cooling in mid-August. Additionally, a puddle of water was easily visible at the back of the refrigerator unit. Customer called contracted service provider Qdexcyma Technologies at 50 Duncan Drive in North Andover MA at telephone number [protected]. On Thursday, August 16th technician conducted a service call. The field service report stated that he removed ice build-up and dust. The unit still did not cool. The next day, Friday, August 17th, customer called Qdexcyma and informed them that the unit was still not working. Customer was told she would schedule an appointment with the technician. On Monday, August 20th customer called Qdexcyma at 10:15 am and was on hold for 30 minutes and then had to end call as he had a doctor's appointment. Customer called back at 12:48 pm that day and was told that the technician would call me to schedule an appointment. Two days later, Wednesday, August 23nd as of 3 pm customer had received no call from the technician or Qdexcyma. At this point, we have lost food, money and patience and the desired outcome to this complaint is a refund for the full cost of the appliance and delivery, which was $704.

Purchased 10/23/2017. Model # FPBS2777RFD serial # 4A73004245 client # [protected].July 17-18 repair came called Electrolux was told to replace 6 parts due to veggie tray freezing my vegetables. Also ice in back of bottom freezer. On 7-31 parts were replace. I had to unload all my food both in top and bottom freezer and turn unit off to defrost for 24 hours prior. Last week noticed it was doing the same thing except worse. Called electrolux and they sent the repairman back today, 8-23-18. He called service department and was told to replace all parts once again! This meaning I had to unload, store, and reload this unit. I called Electrolux and told them I wanted a replacement unit or a refund, I was then sent to your escalation department. Spoke to corporate supervisor and was told unit would have to have new parts installed again. And only when unit was deemed unrepairable could a possible replacement for the unit be done. Was offered an additional 6 months warranty. I am so aggravated about this whole process because this is the second Frigidaire refrigerator I have purchased with problems. I had to replace the last one with this unit in order to gain part of my money for the previous one back due to not finding the big hole in the back of it until it was a month out of warranty. I feel like I was coerced into buying this unit to start with! I want a full refund so I can purchase a brand I want or a new unit!

Purchased new fridge in June 2012 for a second home. Used it 2.5 months out of the year, unplugged rest of the year.

Last week fridge was overheating. Waited one week for repair to come out. Was told it needed a new Bi-metal defrost thermostat. Will take 7-10 days for it to arrive, which means no fridge for another 7-10 days which is very difficult in this hot/humid NE weather.

Needed to speak with manager who told me basically too bad we can't help you cause you didn't purchase the warranty or extended warranty. Best she could do would give us 30% of the part which would save me all of $3.00 and the part was back ordered and would not arrive until August 31 and would then take 7-10 business days to ship. If I wanted expedited shipping, I would have to pay. Mgr kept telling me we should buy the extended warranty and that is why they offer their 30%.
I now need to call back the appliance center, pay their price, which is double, along with all the service and labor costs for a total of $300 for a fridge that was used literally 1 year while the rest of the time is was unplugged and not used.

I asked if they could at least pay the labor and service fees, and they basically told me they would never do that and they could offer me the 30% off the part.

I am not even going to get into the rust on both runners of the freezer. don't have money to pay for that in addition to the refrigerator.

I purchased a Frigidaire refrigerator (model LFTR2032TF) that has required multiple repair calls on the new appliance. The same problem, where the bottom refrigerator part stops cooling, keeps occurring. The temperature is about 60 degrees or higher. Various new parts have been installed in the appliance with the repair lasting less than a month. I need a working refrigerator.

My husband and I bought a new house in June of 2017. All new Frigidaire appliances. We had a problem with our microwave at the 10 month mark. Every time I boiled anything that created steam, the steam would leak into the door of the microwave...not inside the mircrowave but in the door which created about 50 cracks all inside the door. I was actually afraid to cook because I thought the steam would blow out the door. After many calls with Frigidaire, they paid for a new door but not the cost of installation by one of their recommended repair services. The repairman said it was definitely a defective door allowing the steam into the inside of the door.
I am very, very upset with Frigidaire not paying the $80 repair fee. The defect created a cosmetic problem so because the defect caused a cosmetic issue (50-60 cracks in the door) you wouldn't pay for the repair? Come on now, the door had a defect that actually stopped me from going anything on top of the stove. Frigidaire couldn't affor $80? The product was defective, did you get that? DEFECTIVE. Now that I have a new door, the problem hasn't happened again.

I am looking for the $80 refund. That is a weeks worth of food for me but a drop in the bucket for you.

Thank you
Diane Cerulli
4770 Yellowood Drive
Shallotte, NC 28470
[protected]
[protected]

In July we plugged in a brand new Frigidaire refrigerator and after 2 days it was not cooling. I called Frigidaire and they gave me a # to call for service. AAA TV Cincinnati, Ohio. At the first service call they said it had no Freon and the service tech told them what needed to be done. The service person said it was not something he wanted to do because it was a 3-4 hr. job. After speaking with a Frigidaire customer service person they said it was what had to be done first. After waiting 2 weeks for the repair the service person could not make the repair work. He said it would be escalated to the next level and they would contact me within 2-3 days. I did not hear from them so I called both a Corporate manager and service dept. They said they only knew that it had been escalated to another dept. Tomorrow will be a week since that happened and we still have not heard anything about the replacement. We have been without a refrigerator for 3 weeks.
I consider this a health issue because there is no refrigeration.

LOWES sold my 80 year old mother a DEFECTIVE refrigerator and will not replace it. Frigidaire sent a repair person who identified that the unit was defective and probably dropped. My mother did not purchase the extended warranty and noticed the issue with the unit after 30 days and LOWES response was ... " sorry, call Frigidaire". Frigidaire said sorry... deal with LOWES. DON'T BUY APPLIANCES FROM Frigidaire... they are the LOWEST quality and they take advantage of 80 year old ladies.

There is no way anyone can determine how the unit was damage and neither LOWES or Frigidaire will do the right thing!

I purchased a refrigerator model number FFET1222QS and serial number KA62315658 in December of 2016. The compressor is broken and an authorized service person came to look at it. I brought it from Home Depot. I am told the compressor cannot be fixed. I have the receipt. I did not purchase an extended warranty but I'm sure that the compressor should last more than 18 months on a frig. I would like to have this one serviced or a new refrigerator. Please reach out at your earliest convenience in reference to this matter. My name is Jacqueline Glass and my email address is [protected]@yahoo.com

10 days out of the extended warranty, a part failed, costing me $500 (June 2016). On July 1, 2017, oil clogged the compressor lines. The repair guy said it wasn't worth fixing as it would fail in 2 years anyway. So, after paying $1200 plus $500 (total $1700) for this POS appliance, I am having to purchase a new unit ($1800) after only 7 years. I am NEVER buying another Frigidaire product again. Oh, did I mention that one of the shelves broke after 1 year but wasn't covered by the warranty?

Only 1 year and 9 months and my microwave has stopped working. Someone came to fix it, still does not work. I call the company and nothing will be covered or replaced without a warranty. The product is worth 100 dollars more than labor costs. This does not make sense and I am very disappointed with this company, service, and product. Not even 2 years but of course it is more than 1 year so your company gets a customer to have to buy an entirely new product. I will not be using this again if this is how your products work.

Freezer quit 4 weeks ago, called customer service multiple times, 3 appts scheduled for repair, 3 days taken off work, 3 no shows. Every time I call back they tell me it will take another 3-5 days to find a new service company! I had to give away all my food. I paid over $3, 000 for this set, stand alone refer and freezer. Want to give it back and get a new one. Customer Service rep hung up on me when I asked to speak to a supervisor. Worst customer service ever! Still without a freezer and no one to soeak to about it. So dissapointed.

Hi my name is Candace VanEpps. I purchased an appliance package from Home Depot in Niagara Falls NY. I am extremely disappointed in the quality of these below par appliances. Please call me ASAP at [protected] or my cell at [protected]. I appreciate any help you can provide me. Sincerely, Candy VanEpps. I have tried unsuccessfully to reach and speak with someone personally.

This is model # FGMV175QFA MANUFACTURED JULY 2016. I received this as a wedding present over a year ago. It remained in the box until a week ago. When it was installed all the display works, clock keeps time, but after you push a setting or a cook time, It will not start to cook. Nothing but beeps and says push start button. But after you push it, it still does nothing. I have no warranty in this noe, but it's brand new. I don't understand why, I thought FRIGIDARE was a quality company. Could you please tell me my options. I had it installed by an electrician and now I can't even use it and am out 150$ installation fee. Thank you David Minyard

We purchased the Gallery line of appliances two years ago during a kitchen remodel.
I will say we've had no problem with the built in oven and microwave but the fridge is another story. Almost from the beginning the ice make was defective, the freezer door gasket needed replacing and interior temperature will not get below 40 degrees. The ice maker was replaced by a redesigned unit and is now working but it makes an awful knocking noise that sounds like someone is breaking into the house. However the thing that irritates me the most is the water that is dispensed from the door is warm. My owners manual says the door water dispenses chilled water which is incorrect. At some point the holding tank for chilled water was removed from production, I'm sure to save a few dollars. This might not sound like a big deal but I've owned five refrigerators in my life that had cold water in the door. Who would ever think room temperature water would be dispensed. I spoke with Regina an Escalation Specialist yesterday and all I got was stock comments, "You unit is working as designed, there is nothing we can do for you" I responded with but it's not working as advertised, she could not have cared less! Frigidaire has the worst customer service imaginable. I'd like nothing more than to load up this piece of junk and deposit it on the sidewalk at their corporate headquarters in Charlotte NC, but I'd probably get arrested for littering.

3rd machine delivered today under warranty in 5 years. Machine came dented and ice make not installed as promised. Over 30 service calls and loss in pay. I want compensation or resolution. Can contact BBB and Attorney General. $3500. Machine. Where's my satisfaction or justice. Contact me ASAP. I'm very upset [protected]. Your company has no respect for consumers only want our money

I purchased one of your refrigerators 09/26/17. I needed the hinges to be changed to the left side. The holes drilled by the manufacturer were drilled in the wrong place. Both doors are not level and do not shut the same at the top and the bottom. Their position cannot altered because of the location of the holes. The fridge door slopes to the right and is getting worse. I have contacted your customer service department in Canada trying to get this problem taken care of. You sold me a fridge with a manufacturers defect in. I want either my money back or a new fridge to replace it. Your customer service required me to get local companies to come and see the fridge. I had 2 of them come, Your customer service people got the information and did nothing but lie to me about it. Your customer service department employees are a waste of space. I want my fridge replaced. That is my right by your warranty.

I purchased a Fridgidare Dishwasher Nov 2016.
MOD FGID2474QB4B
S/N KH52033620

The dishwasher no longer heat the water. I've opened the washer mid cycle and the water is tap water temp.

On most dishwashers, the heating element is a separate part and costs about $35 and is easy (two nuts) to replace. On this washer the heating element is built into the water pump (which otherwise is working) and I've been quoted $160 for the part but labor to install. That adds up to half the price of the dishwasher.

First it's only 2 years old and I don't understand why this should fail. (I have been advised that the part has been redesigned and has a new part number. Was the redesign because it kept failing?) I asked for a repair guide so I could see what was involved to do the repair myself and I was told that none was available.

I also complained to the agent I spoke with who said she would escalate my frustration but I've never heard back.

I would like to get this dishwasher fixed. I would like it not to cost an arm-and-a-leg. I am willing to attempt to do the repair myself but I need guidance in the form of some directions

thank you