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1.4 872 Reviews

Frigidaire Complaints Summary

83 Resolved
788 Unresolved
Our verdict: With Frigidaire's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Frigidaire reviews & complaints 872

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B
8:58 am EDT

Frigidaire frigidaire gallery

We have owned our fridge for 5 months and the freezer and icemaker both went out. Everything was replaced on the freezer except the condensor. There were holes drilled into the back and the freon (not sure if that's the correct name for it) line is on the outside of the unit now and frosts up like a deep freezer and then melts off onto our floor so our baseboards will rot now. the 1st person my husband spoke with (on a recorded line) said that the technical dept could be overridden and a replacement could be sent out. After the technician left and our ice maker suddenly stopped working he called and the 2nd person said that a replacement couldn't be reviewed and then put him on hold and then disconnected the line! The third person my husband spkoe with immediatly sent in for a replacement review without any prompting from my husband. Now apparently a technician is being dispatched for "cool and controls" which I don't understand. So now we have a 5 month old fridge that has holes drilled into it, lines that should be inside the machine on the outside and a broken ice maker. A company as large as this should be able to send a replacement fridge out considering how long we haven't had it and that the product has now been altered through questionable "repairs". We have our receipt of our purchase through Lowe's and it has been registered. [protected]@yahoo.com

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2:44 pm EDT
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Frigidaire air conditioner

Hi I purchased your brand air conditioner at a best buy it is a Frigidaire 5k BTU. I paid with tax 180.19 I have to say I had better getting a Walmart brand one it does not make my bedroom cold it's just cool I tried to take it back to BestBuy I was told I can call or email my complaint to Frigidaire now I'm stuck with a air conditioner that does not get that cold thanks I will not buy any of your products again.

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4:25 pm EDT

Frigidaire immediate action requested: electric range with induction cooktop failure

Dear Mr. Samuelson, CEO,

I write to report a premature failure of a Frigidaire product and to ask that Frigidaire either pay for replacement parts and service or replace it with a new one. The product is an electric range with induction cooktop (model #: FPIF3093LFB).

We purchased this range in April of 2013 from Airport Appliance in Redwood City with a three year warranty. After delays in our construction project, the range was installed a year later and put into use in May, 2014 when we occupied our building. On Saturday, June, 8th the unit made a loud boom while operating and the cook top failed. On Tuesday a repairman informed us that they will charge $[protected] for service and parts (main control board, control assembly, and touchpad).

While we realize that we have no legal claim on your company, we purchased this range after a lifetime of prior satisfaction with Frigidaire products and we think this particular range may be a "lemon." Before abandoning our loyalty to Frigidaire we want to offer you opportunity to stand behind your product and bear the costs of repairing or replacing it.

Our home is a very unusual one. It is owned by Magic, an internationally recognized public service organization. Magic sponsors a science-based service-learning community which occupies the home and operates Magic's service programs. In connection with these we serve over 2000 guest meals per year to people from around the nation and the world.

The building has been featured in newspaper articles, conferences, and numerous green building tours. It's scheduled to be showcased in upcoming tours for a California and a national conference in October and November. Dr. Wolfgang Feist, founder of the International PassivHaus Institute and advisor to the EU on building energy efficiency standards traveled to California to host a dinner for architects, contractors, and interior designers with which we inaugurated the building.

We hope you can understand the urgency of our request. We are now using a stove in a neighboring home to prepare meals for our community and its many guests. We will be very grateful for a response at your very earliest convenience. We've given glowing reviews of the range to our many visitors and guests over the past three years, and we look forward to being able to continue to express our satisfaction to those who visit in years to come. Thank you very much for considering our request. We look forward to hearing from you.

With appreciation,

Hilary

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8:07 pm EDT

Frigidaire gallery dishwasher

In July of 2013, I purchased a Gallery dishwasher. By May of 2017 it no longer would work. It didn't last 4 years. Other products that I've purchased from other companies in my lifetime, not Frigidaire, have lasted much, much longer without one single problem. Never again will I ever buy another Frigidaire product.
If you are willing to come and repair the unit for free, fine. But I will be needing to purchase a new dishwasher.

Thank you
Rob Kayaian
[protected]@netscape.net

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12:41 pm EDT

Frigidaire over the stove microwave

Purchased a microwave last August. It keeps throwing the circuit breaker. Paid 100 to electrician to tell us it is the microwave. Repair man has been out 3 times. Frigidaire warranty department has given us the run around. Bear General Repair in Phoenix Arizona also incompetent. Now Frigidaire warranty department tells us that is is our fault because we have been opening the door wrong - which is total BS. The microwave has been sitting on our countertop - the repair guy left and didn't even put it back. It doesn't work - as been three weeks and still nothing. Now the 1 year warranty is up August 16. We have made COUNTLESS calls to the repair company and the warranty department. Unfortunately we didn't do our homework and didn't knkow about the less than poor reputation that Frigidaire/Electrolux has and recently purchased a new Frigidaire refrigerator. I have a feeling that was a HUGE mistake as well.

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11:07 am EDT
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Frigidaire fridgedaire dishwasher model #ffid2421qs2a

I purchased this dishwasher in November of 2015. In May of 2016 we had an intermittent noise. Fridgedaire sent out a technician and was unable to find the problem since the noise was intermittent.
We still had the noise but it was intermittent. Over the last two months the noise has gotten louder and is now constant with every use.
We have always purchased Fridgedaire appliances because of reliability and customer service. But this time we were let down. I called Fridgedaire on 7-6-2017 and spoke with Tiffany Plummer and she said there is nothing Fridgedaire can do except sell me a warranty. I haven't even had this dishwasher for 2 years.
I will never purchase another Fridgedaire appliance ever again. I reported a problem with this item under warranty and it was never fixed. The technician told me not to worry if it ever acts up again because he came out under warranty and it will be addressed when it re-occurs. Terrible service and terrible product.

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5:17 pm EDT

Frigidaire fffs5115pa & ffsg115pa silver

Dear Sir/Madam
I purchased the above models in February from Appliance Drive, Mount Vernon NY 10550. The washer and dryer were delivered separately as the dryer took weeks to source. When the units are side by side they are a different color of silver. Appliance Driven ordered new front panels and tried switching the panels out to get a color match but this was unsuccessful. At my request Appliance Driven corresponded with their Frigidaire representative asking for a rebate as I paid full price for machines that do not match and sit in my kitchen for all to see. After weeks and weeks of apparent negotiation, I was credited $150 to my credit card. I appreciate the effort of Appliance Driven with the panels and asking for a rebate but they are not the manufacturer and certainly didn't request different colored machines! I am also confident that Frigidaire did not want me to have two different silver colors side by side and to pay full price for them. The most desirable resolution for me would be that Frigidaire supply me with the same models I paid for that are the same color and that they take back this mismatched pair. I am hopeful and confident that Frigidaire wants to make this right for me and look forward to hearing from you.
Thank you & regards
Tamara Wright

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4:19 pm EDT

Frigidaire frigidaire dishwasher: 2 years old

My fiancé and I purchased all frigidaire products when we moved into our house 2 years ago. Our dishwasher was purchased brand new. A few days ago, we noticed the lights for the buttons were on, but not working. We would press any button and it would not change the setting, start a cycle, etc. So I called an appliance repairman to come and assess the dishwasher. He told us that it appears to be an electronic control module issue, but there was no way for him to know 100%, he would just need to fix them and hope the new parts corrected the problem. I asked how this could happen on such a new dishwasher, and he said that it can be a defective panel, moisture issue, etc. But nothing he listed was anything that WE could have done to it to damage it. I called frigidaire to express my frustration, as this is a NEW dishwasher and should still have many good years ahead of it. They stated there is nothing they can do to assist us as we do not have extended warranty. I understand that we do not have extended warranty but the problem is that we bought a very expensive model because we wanted the best, we couldn't imagine it would have a failure (fault of the MANUFACTURER!) within two years of its life!? And we do not use it much, maybe 2 times a week. I am so frustrated and upset, because to fix it, it will cost us almost as much as the dishwasher costed brand new! Frigidaire was not sympathetic, was unable to connect me to a manager/supervisor or complaint line, and was not willing to work with me. I tried explaining every appliance I own is frigidaire and that if they aren't willing to assist with this issue then I refuse to purchase another frigidaire in my lifetime. It is just really poor customer service, and shows they really don't care about their customer retention. I am not asking for them to fix it entirely, but to help us as this is a huge cost and shouldn't have happened, whether we bought extended warranty or not. I even suggested them giving a rebate to lessen the cost of us purchasing a new model, which they shut down. I just felt very unheard and unappreciated as a customer. I also did not appreciate that they have no complaint/concern line to call or anyone to talk to about these issues.

I understand how warranty works, and I understand that we could have purchased it and potentially avoided this problem (although, they probably would find a way to wiggle out of that one anyways) but is it so far fetched to assume that a costly, large appliance should last you more than two years?!? It is an expensive piece of equipment and you would think frigidaire would have some honour and pride in their production! It is, unfortunately, a poor quality appliance. And they do not care whatsoever. It is a mechanical failure of the appliance, and a service failure in regards to frigidaire.

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8:49 am EDT

Frigidaire refrigerator

I purchased a Frigidaire appliance package about 5 years ago. I am so sorry I did not buy another brand. I have had nothing but grief. The inside of the dishwasher needed to have the bottom racks replaced, at my expense. Now, my refrigerator needs the crisper bins replaced. The drawers are cracked AND underneath the refrigerator it leaks AND has ruined my laminate flooring AND sometimes it makes ice and sometimes it doesn't. The microwave needed to be repaired shortly after we purchased it. Something to do with the instrument panel. Thank goodness it was still under warranty. As for the stove, I have my fingers crossed, because it works fine. My neighbor is having her kitchen remodeled and asked me what thought about Frigidaire products. My advice to her was DON'T buy ANY Frigidaire products.

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7:26 am EDT

Frigidaire update re maintenance agreement and door handle

Just wanted to let you know that the terrible service I received from your company regarding my broken refrigerator door handle (Covered by your inaptly named and useless maintenance agreement) — which occurred around ten years ago is still a story I share with people.

I share this story as often as possible - and advise them not to purchase anything from either company.

(My parents had many frigidaire and electrolux products in the 1950's and 190's when they were both more reputable and produced better products.)

I will be sharing my story going forward - it is especially interesting to tell if at professional meetings of 40-220 people.

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12:13 pm EDT

Frigidaire fpru19f8rf

Our complaint is multi fold :

1) We ordered 2 Frigidaire Professional Fridges (FPRU19F8RF) and a Trim Kit (TRIMKITEZ2) to pair them. No one pointed out to us that two fridges cannot be paired with a kit. Currently, we cannot use the trim kit and the fridges look silly side by side.

2) It seems short-sighted and limiting that the neither the Frigidaire Professional Fridge nor Freezer can be ordered with the option for left or with right hinges.

3) To achieve the a butterfly pairing of our 2 fridges and trim kit, we suggested to switch out the left side fridge door with a left hinge freezer door (FPUH19D7LF) . We were told this was impossible because the screw mounts on the boxes were incompatible. However, we have the fridges and can see that there are mounting holes on BOTH sides of the fridge box, top and bottom. It is not clear to us why the freezer door would not work to solve our problem.

4) Lastly, one fridge came with a crooked "Frigidaire" label. This is the door that we would love to replace with a freezer door!

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2:43 pm EDT
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Frigidaire dishwasher

On July 1st, 2013, I purchased a dishwasher. On December 2014, my dishwasher started to leak. Also, On June 2017, my dishwasher had a second leak. I feel my dishwasher is defective. I have only own my dishwasher for less then 4 years. I should not be having these major problems. I purchased my dishwasher very new. I have called the company the first time in December 2014 and the second time June 2017.

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2:59 pm EDT
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Frigidaire electrolux dishwasher

Dishwasher purchased in August of 2016. Been out of service over 7 weeks now. Third mother board, spray arm still misaligned, and now they say I need a new circulation pump. Another 7 to 10 days with no dishwasher. Every time I call Electrolux they say that they will not replace they will only repair no matter how much money they put into it. They refuse to offer me a free extended warranty.

This is so frustrating, who di I go to for help. They refuse to allow me to talk to a manager.

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11:43 am EDT

Frigidaire fgid2466qf gallery dishwasher with orbitclean spray arm

The spray arm became dislodged during the cycle and has melted on the unit. I called Frigidaire customer service and set up a service call with Rachay then spoke to William the corporate supervisor today [protected]).
I am very dissatisfied with the response - they scheduled a service call which is simply an assessment of the problem for Friday. I have researched online and found that this is a known problem with the orbit clean spray arm.
I asked if they could simply replace it on Friday with the normal spray arm - the best solution I could find online (next to returning the dishwasher to Frigidaire). I was told they could only look on Friday and with the upcoming Memorial Day weekend there's no good estimate of the no. of days this repair will take. My husband and I have several vacation homes in different states (Las Vegas, Nv; Lake Havasu City, Az; Destin, Fl) and have purchase multiple dishwashers. This is the first Frigidaire dishwasher we have ever purchased and the first breakdown of a new dishwasher that we've ever experienced. I am very unhappy with the response time and with buying a new dishwasher that only lasted a few months. We purchased it in September 2016 and just started using it in December after completing a renovation.
I would like to have the spray arm replaced with a normal spray arm as part of the service call this Friday, May 26th. Otherwise, I am considering returning the unit to Frigidaire.

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8:56 am EDT
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Frigidaire refrigerator leak

I have a brand new warrantied frigidaire refrigerator that has been leaking profusely, and has now ruined my brand new floors in my newly purchased home we closed on last month. Frigidaire assured me they would have a repair company out two weeks ago, no one has showed and the refrigerator has continued to leak and has now spread to the bedroom, ruining floor there as well. As of today, two weeks later, I still have gotten no service repair or even a follow up scheduling from this company. The corporate manger danielle I spoke with indicated yesterday she still could not give me a repair date and claimed trouble finding a company to work on my appliance. I live in catawba county, a well populated county right outside of charlotte, nc. My floor is continuing to ruin, the molding at the bottom has separated, and we are now worried about issues concerning molding and mildew. I would never recommend giving my business to this company - if something goes wrong they are completely unhelpful and neglectful. The claims department dealing with my ruined floors was also rude and cut me off several times with trying to explain my upset at my first home being slowly ruined by the day.

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2:00 pm EDT

Frigidaire refrigerator fire

Refrigerator caught fire a few months out of warranty. Customer service gave a concession for labor on repairs. They politely remind me every time I talk to them that they have extended me a courtesy (not in my opinion). We have an ongoing relationship now. They keep replacing the compressor, over and over again. Thursday they will be putting 4th compressor on this lemon in 5 months! They have robbed me. I'm pretty sure they donnt mass produce burning refrigerators in Sweden, why does our government allow them to rob Americans?

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7:09 pm EDT
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Frigidaire central air unit

In less than 1 year i have had several problems with frigidare. I just bought my home and unit was only two years old. Blower Motor, Compressor and Leak in copper pipe. Frigidare refused to replace unit and so far it has cost me over 800.00 for a garbage unit. I am disgusted with frigidare and the people you send out to fix this unit that isnt even 3 years old. What kind of parts do you put in these units, refurbished or from a foreign country. Way to take care of your customers. Never again will i buy anything frigidare.

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6:53 am EDT
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Frigidaire frigidaire gallery refrigerator

I sent an email to Mr. Samuelson at Electrolux about my Frigidaire Gallery Refrigerator, Serial #4A41324901 Model LGHB2867PF. The text is below. I sent the first email on 4/4/17. I received no response. I sent a follow up email on 4/17/17 with no response. The text from that email is also enclosed. The lack of acknowledgement is very disappointing. I have attached photos of my leaking and corroded fridge. This unit needs to be replaced.

4/4/17
Mr. Samuelson,
Over the past 6 years I have purchased a complete set of Frigidaire Gallery appliances for 2 different homes. The second set purchased in April, 2014 was for my current home. We love the look and the design of the appliances and have been most satisfied. When cleaning behind my fridge a few weeks ago I discovered a large rust spot, (about 5 inches wide, photos attached), water leaking down the back with accompanying rust and frost around the hole that had corroded from the inside out through the back of the fridge. I called this in for service as I have an extended warranty from Frigidaire. The service rep came to my house, inspected the hole and rust. He proceeded to call in to Frigidaire to report his findings and determine what was to be done.

He was told there was a ”fix” for this problem. He was to install a back panel to cover up the damage. That’s it, no repair to the cause of the corrosion, no arresting the corrosion, we’re simply to cover it up. The corrosion will continue to eat away at the back of my fridge from behind the panel until either the back lets loose and it floods my kitchen or the warranty runs out. This is simply unacceptable. If the ice maker is broken it gets replaced. If a hinge goes bad it gets replaced. If a motor fails it gets replaced. That is reasonable as the damaged part is replaced and the fridge is repaired. There is no corrective action for the leaking and corrosion in my fridge. The leak is still there and the corrosion will only get worse. You can see it in the attached photos. It looks like another corrosion spot is forming above the one I already have. We can’t just cover this up and pretend that it isn’t there!

I spent a considerable amount of money on these appliances. I had faith in the product as I purchased them for one home and then again when we moved to a new home. Tell me that loyalty is worth something to Frigidaire. The only acceptable action is for Frigidaire to replace my refrigerator with a new unit. I look forward to your reply.

Sincerely,

Steven Pawluk
5696 Green Dale Court
Summerfield, NC 27358
T [protected]

4/17/17
Mr. Samuelson,
I haven’t heard anything about the replacement of my Frigidaire refrigerator. I was hoping to get a response by now. Please advise when this will be taken care of.

Sincerely,

Steven Pawluk
5696 Green Dale Court
Summerfield, NC 27358
T [protected]

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jrazz
NASHUA, US
Dec 13, 2022 8:05 am EST
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How did you even find an email address for them. I have been all over LinkedIn trying any way possible to get an email for anyone in that company.

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2:56 pm EDT
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Frigidaire dishwasher delivery and installation

We bought a Frigidaire dishwasher on December 31, 2016. It never worked properly. Frigidaire has agreed to replace it. The dishwasher has been delivered to a facility in MD (near our home). The company designated to deliver and install the dishwasher is AWOL. Calls to numerous people connected to Frigidaire and Electrolux are not returned. Can you say run around?! This is beyond frustrating. What does it take to get some attention and action on this!?!

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8:54 am EDT
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Frigidaire refrigerator

I bought a Frigidaire French door fridge in May 2016, to this day of April 2017, I have had 8 service calls on my ice maker, with today's visit being my 9th service call because the ice maker stopped producing ice. I have made attempts to call customer service but have been blown off like it isn't their problem to deal with. I wrote to the BBB and it is in rebuttal because every time I have a service call they send me a letter saying that the service place said No follow up needed BUT a week later calls were made to have more service done to my fridge. Still to this day, there are no recalls, their appliances are still being sold and consumers are still being let down! They will not replace your product nor will they give you a refund. Many complaints are circling the consumer websites and they just had a lawsuit civil action for the ice makers that settled in 2/2016. BUYERS BEWARE...

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Frigidaire In-depth Review

Product Quality:

Frigidaire appliances are known for their durability and reliability. Customers have reported that their Frigidaire products have lasted for many years without any major issues. The performance and efficiency of Frigidaire appliances are also commendable, with users experiencing consistent and satisfactory results. The overall build quality and materials used in Frigidaire appliances are of high standard, ensuring a long-lasting and sturdy product.

Product Range:

Frigidaire offers a wide variety of appliances to cater to different needs and preferences. They have appliances in various sizes, styles, and colors, allowing customers to find the perfect fit for their homes. Frigidaire also provides a range of features and functionalities in their appliances, ensuring that users have access to the latest technology and convenience.

Customer Service:

Frigidaire's customer service is highly responsive and helpful. Customers have reported positive experiences when contacting customer support, with representatives going above and beyond to assist them. The process of reaching out to customer service and obtaining assistance is easy and hassle-free. Frigidaire also ensures that issues are resolved promptly, leaving customers satisfied with their after-sales service.

Pricing:

Frigidaire's pricing is competitive compared to other brands in the market. Customers have found that they get good value for their money when purchasing Frigidaire appliances. The pricing is transparent, with no hidden costs involved. Frigidaire ensures that customers know exactly what they are paying for, making the purchasing process straightforward and trustworthy.

User Experience:

Installing and setting up Frigidaire appliances is a breeze, according to users. The instructions provided are clear and easy to follow, resulting in a hassle-free experience. The controls and user interface of Frigidaire appliances are intuitive, allowing users to navigate through the settings effortlessly. The user-friendly design and convenience of use make Frigidaire appliances a popular choice among customers.

Energy Efficiency:

Frigidaire appliances are equipped with energy-saving features and certifications, helping users reduce their energy consumption. Customers have reported significant cost savings compared to similar products from other brands. Frigidaire also demonstrates a commitment to sustainability by considering the environmental impact of their appliances. Users appreciate the eco-friendly approach taken by Frigidaire.

Warranty and Maintenance:

Frigidaire offers a generous warranty policy, covering their appliances for a considerable length of time. Customers also have the option to purchase extended warranty for added protection. Obtaining repairs and maintenance services for Frigidaire appliances is easy and convenient, ensuring that users can keep their appliances in top condition without any hassle.

Brand Reputation:

Frigidaire is widely regarded as a trusted and reputable brand in the industry. Customers have expressed their confidence in the brand, citing their positive experiences with Frigidaire products. The longevity and history of the Frigidaire brand further contribute to its reputation, with the brand consistently delivering quality appliances over the years.

Innovation and Technology:

Frigidaire stays ahead of the curve by integrating advanced technologies in their appliances. Customers appreciate the introduction of new features and improvements over time, ensuring that they have access to the latest innovations. Frigidaire appliances are also compatible with smart home systems, allowing users to control and monitor their appliances remotely.

Overall Satisfaction:

Customers have expressed high levels of satisfaction with Frigidaire products. The overall rating for Frigidaire appliances is consistently positive, with users praising their performance, durability, and user-friendly design. When compared to other brands, Frigidaire stands out in terms of overall experience. Many customers have stated that they would highly recommend Frigidaire appliances and are likely to repurchase them in the future.

How to file a complaint about Frigidaire?

1. Log in or create an account: If you already have an account on ComplaintsBoard.com, please log in using your username and password. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of the main issue you have encountered with Frigidaire. This title should be clear and to the point, allowing readers to understand the nature of your complaint at a glance.

4. Detailing the experience: In the complaint description, be as detailed as possible. Include key areas such as product quality, customer service, warranty, delivery, and repair services. Describe the nature of the problem with your Frigidaire appliance or service, including any model numbers or service identifiers. If you've had transactions with the company, mention dates, amounts, and any reference numbers. Explain the steps you've taken to resolve the issue, such as contacting customer support, and detail the responses you received from Frigidaire. It's important to describe how this issue has affected you personally, whether it's been a financial burden, inconvenience, or any other impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, warranties, or photographs of the product. Be cautious not to include sensitive personal information like your social security number, bank account details, or any other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Frigidaire. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Frigidaire or other users, so it's important to stay informed and engaged with the process.

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