Fremont Ford / Warranty Claims
I recently took my 2007 Shelby GT500, which I bought used about a year ago, into Fremont Ford because the clutch failed at only 13, 000 miles on the car. The issue at hand is whether the design defect (cluth drag) was the cause of the cluth to prematurely wear. Ford has issued a TSB that explains the Tremec transmissions have been failing due to clutch drag caused by a faulty flywheel and spline. I had all the systems of the TSB, shuddering due to heat spots on the flywheel, grinding during shifts, and slippage. I thought this was going to be a open and shut case and covered under warranty; I couldn't have been so wrong.
I took the Master Tech out for a test drive. I was able to replicate all the symptoms. They told me that they had to drive the car once again, a so called "driveability test" to confirm the symptoms.
I got a call from Kevin Percelle later in the day and I couldn't believe what he was telling. He told me the shuddering was normal and acceptable. He told me that they couldn't confirm that the transmission was slipping as the roads were too wet to accelerate the car. He even told me that it was most likely the tires just spinning. In my test drive with the Master Tech I had the car going 65 miles per hour in 4th and 5th gear to show the slippage; so I guess the Master Tech thinks you can fry the tires in 4th or 5th gear going 65 miles per hour. Absolute bologne!
My opinion is that Fremont Ford will find every excuse to not honor warranties which I can't explain why. I don't recommend buying any Shelby GT500 from Fremont Ford as I believe they will not honor the warranties on these cars. The service report comments made it sound like I was abusing the car (tire rubber dust and various FORD RACING modifications which are all approved by Ford). The tire dust was especially ridiculous as I have soft rubber compound tires in the rear which kick up dust after a drive to the supermarket. Again, don't trust Fremont Ford for warranty work on the Shelby cars. Buy the Shelby's from a dealership that will do your warranty work and not find excuses to not fix your car when parts fail that shouldn't fail.
The Service Manager, Kevin Percelle, to