Freestyle Shop — Shipped order after 3 cancellation requests and charged my account
5/30/09 - Ordered shoes. 6/03/09 - Requested status, informed they would ship in 1 - 2 weeks. Cancelled order due to long shipping time. Notified item had shipped. 6/04/09 - notified item will ship in 2-3 days. Notified item should ship out on Friday or Monday. 6/05/09 - $62.48 deducted from my checking account. Notified item no longer available and that my order had been cancelled and my account credited. 6/06/09 - Notified item will ship in 2-3 days. Told to disregard last email, will ship out next week. Emailed company and told them I had received numerous emails with conflicting info, reminded them I had cancelled the order on 6/03/09 and requested my checking account be credited back the money they deducted. Notified item had shipped. Emailed company and told them I had already purchased the shoes locally and to please cancel as I had requested. 6/08-09 - Sent me a shipper tracking number with a link that had no record of the shipment. Notified me item had been shipped and gave me the same tracking number. Received another email giving me "USPS delivery confirmation Label Number". Received email from USPS with shipping info sent at the request of Freestyle Shop. 6/13/09 - Received a box in the mail from Freestyle which I have not opened. Notified Freestyle Shop that I would be returning the box and wanted a refund. Informed by Freestyle that they "never received" a cancellation email and if I returned them I would be charged a 20% restocking fee. 6/16/09 - Emailed Freestyle that I had sent them THREE emails to cancel the order, once on 6/3 and twice on 6/6. Requested owners name and phone number. Re- emailed this 2 more times, no response. 6/ 17 - Emailed Freestyle asking if they were going to continue to ignore me, and if so I would bring them their shoes in person. Still no response. Went to their website, www.Freestyleshop.com but no phone # on the site. Googled the address on the site which was a residence. Called the residence and spoke with Larry Bertignoli who said he had no affiliation with that company, could here somebody in the background saying "Just hang up, give them this number". The phone number he gave was for Boardwest Skateshop and got a recording. Looked at their website, www.boardwest.com and it shows an empty warehouse with fake graphics that said their grand opening would be July 2009. So now I am stuck with a box from Freestyle Shop with a return address of an individual that says he has no affiliation with the company and my checking account has been robbed of $62.48 and my statement shows the deduction was made by Boardwest. I am at a loss of what to do with this box or how to get my money back. Please Help!