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2.5 230 Reviews

FreeShipping.com Complaints Summary

85 Resolved
145 Unresolved
Our verdict: Engaging with FreeShipping.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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FreeShipping.com reviews & complaints 230

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Newest FreeShipping.com reviews & complaints

ComplaintsBoard
B
7:11 am EST

FreeShipping.com monthly charges!

I joined FreeShipping and signed up to get the $10 for free shipping. But then I noticed that they started charging $13 from my credit card every month. I thought that there was some kind of mistake made and contacted their customer care. I asked them to cancel my subscription and few days later received an email stating that my subscription was cancelled and they wont be charging me anymore. Several months later I noticed that every month $13 disappears from my bank account. I immediately contacted FreeShipping again and demanded a full refund. They said they couldn't do that and didn't even explain why. Do not fall for this scam like I did. It's a trap!

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S
9:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com unauthorized credit card charges

On Jan 9, 2016, I bought some stuffs from monoprice.com and I saw there is an offer of shipping rebate from freeshipping.com

During the signup process, it ask for credit card info, but never mention anything about membership fee!

I just got my credit card bill and see the $12.97 charge from them.
How can they charge us without mentioning the membership fee? That's totally a scam.

I totally request a refund from them and cancel my membership.

My email: [protected]@yahoo. ca

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arand
arand
Middletown, US
Feb 05, 2016 8:15 am EST

Hi! I have refunded that fee for you. Please allow 2-5 business days for this to post to your account. If you have any other questions, please let me know. Thanks!

ComplaintsBoard
I
9:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com unauthorized credit cards charges

Apparently I have been scammed with unauthorized credit card charges from freeshipping.com on two of my credit cards. I never have been a subscriber to that service. My Discover Credit Card and my American Express Card are charged every month with $12.97. I never have received by email or by regular mail any communication from freeshipping.com concerning such subscription. I asked to cancel that service as soon as possible and to refund me all the money charged to my credit cards as well. This complain is the first step to claim for refund of unauthorized charges on my credit cards by freeshipping.com.

Read full review of FreeShipping.com and 1 comment
Update by infotechweb
Feb 02, 2016 10:01 am EST

These charges on two credit cards do not have an explanation. Is this a Scam, a Fraud or an Error?

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arand
arand
Middletown, US
Feb 02, 2016 2:01 pm EST

Hello,

I'd be happy to look into this for you, can you please reach out to me directly at Help@FreeShipping.com so I can locate your account?

Thanks!

Mike

ComplaintsBoard
R
10:06 pm EST

FreeShipping.com I don't know

Sent email thanking me for my subscription and charged me 12.96.so I checked my bank statement and there it was. A charge for 12.97 also one was charged last month that i had no idea they charged my account for.not sure how many more times I've been charged but I am asking for a full refund of all funds that was charged from my account...Catherine Hannon [protected]@gmail.com
[protected]
Palestine tx.75801

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arand
arand
Middletown, US
Feb 02, 2016 8:01 am EST

Hello,

I see that your account is cancelled and you have been refunded both of those charges.

Thanks!

Mike

ComplaintsBoard
I
10:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com unauthorized credit card charges

Apparently I have been scammed with unauthorized credit card charges from freeshipping.com. I never have been a subscriber to that service. My Discover Credit Card is charged every month with $12.97. I contacted by email the customer service and asked for a cancellation of such subscription. I deserve to receive a refund for all the charges to my credit card. I never received by email any communication from freeshipping.com concerning such subscription. Is this a Scam, a Fraud or an error?

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Update by infotechweb
Feb 01, 2016 10:46 am EST

I am waiting for an answer from freeshipping.com
Hector

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ComplaintsBoard
R
5:11 pm EST

FreeShipping.com their "free" rebate service

"Apparently I'm not the only one to get scammed. I ended up joining it because it stated of a free rebate from a book that I ordered on another website. I didn't know what I was joining but I should have known better. I saw and got no notice that I would have to pay for something but lo and behold when I look at my account, I had money taken out from there. I called to get my subscription cancelled and to get a refund but they mentioned that there was an email stating what I was getting into. Yes, I may have deleted an email but I swear, it didn't state that I would have to buy something. Besides, going onto the site, it states that you can try a free trial, what kind of trial do you have to pay something for. Even the rebate was supposed to be free, but instead of getting something, I end up giving. So they did cancel my subscription but they won't give me a refund (and I didn't even have the account for long maybe like a week!). They tell me to enjoy what I can left but I don't buy a lot of things online due to not having the luxury of having a lot of money (poor college student). These people are evil scammers. I've learned my lesson and now I'm hoping I can help someone before they do the same."

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arand
arand
Middletown, US
Feb 02, 2016 8:10 am EST

Hi, I'd be happy to help you. Can you please reach out to me directly at Help@FreeShipping.com?

Thanks!

ComplaintsBoard
R
2:21 pm EST

FreeShipping.com unauthorized credit card charges

I was charged $12.97 from "IC *freeshipping.com [protected] CT". The only information I have is the name of the website that took the money from my account on 1/27/16. Please refund me my amount. I did not purchase or subscribe to anything.

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arand
arand
Middletown, US
Feb 01, 2016 7:55 am EST

Hi, I'd be more than happy to help you with this. However, I am unable to locate your account given the information that is here. Please contact me directly at Help@FreeShipping.com. Thanks!

ComplaintsBoard
A
3:45 am EST

FreeShipping.com scam!

My husband purchased some products but he did not pay any shipping charges. Products he ordered did not come in time, so he just cancelled the order. Later he noticed that his credit card was charged $13/mo for 7 month membership on FreeShipping. Somehow he accidentally joined freeshipping.com. I think he probably checked the information about free shipping, and it probably led him to their website. He did not sign up for any memberships because he had no interest in it. But, when he made an order he gave them his personal information and his credit card info. He contacted them immediately because he wanted to know why he was being charged. He was told that they will not refund anything since he signed up for a membership.

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arand
arand
Middletown, US
Jan 21, 2016 7:34 am EST

Hi! Please contact me directly at Help@FreeShipping.com and I would be more than happy to help you with this.

Thanks!

ComplaintsBoard
R
11:47 am EST

FreeShipping.com unauthorized credit card charges

I called customer service today after being charged $12.97, again, after I had called last month to cancel. I looked back over my credit card bills and realized I had been charged the $12.97 since September 2015. I do not remember signing up for this, I remember a free rebate offer of $10, I got when I purchased something online but if I had known I was signing up for something that comes with a membership fee I would never have taken the $10. The girl I spoke to today told me immediately that "no refunds would be issued", I went online to this website and I have read several complaints about this company doing other people this way. Some of the people did get refunds and I would like to ask that you refund my $12.97 X 5 months = $64.85 (minus the $10. you gave me to hook me in). I do not buy things online hardly ever and certainly do not use a shipping business. I would appreciate my money back after you take the $10 you (gave) me.

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arand
arand
Middletown, US
Jan 19, 2016 2:05 pm EST

Hi, Please contact me directly at Help@FreeShipping.com and I would be more than happy to help you.

Thanks!

ComplaintsBoard
Z
1:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com charged 12.97$ without any reason for 3 times

I purchase some bags online on Oct 2015 from eBay, and shoes online on Dec 2015 from Clarks, now I found $12.97 was withheld from my credit card from the above named website for 3 times. I paid everything using my credit card when I purchased the items online. This is the only way they could have got my credit card number. I am not sure why the amount has been deducted by "IC *FREESHIPPING.com [protected] CT". The only information I have is the name of the website that took the money from my account on 11/07/2015, 12/07/2015 and 1/06/16. Please refund me my amount without any delay. My email id is [protected]@163.com. Thanks.

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arand
arand
Middletown, US
Jan 07, 2016 3:01 pm EST

Hi Zhaoxia,

I have issued a refund of your membership fees, please allow 2-5 business days for that to post to your account.

Thanks!

Mike

ComplaintsBoard
T
8:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com scam

I ordered two of 3 ft. 6-Outlets Power Strip (2-Pack) online on 12/31/2015 from Home Depote which was a store pickup and now all of a sudden $12.97 was withheld from my credit card from the above named website. I paid complete amount using my credit card when I purchased the items online. This is the only way they could have got my credit card number. I am not sure why the amount has been deducted by "IC *FREESHIPPING.com [protected] CT". The only information I have is the name of the website that took the money from my account on 1/4/2016. Please refund me my amount without any delay. My email id is [protected]@gmail.com Thanks

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arand
arand
Middletown, US
Jan 06, 2016 7:58 am EST

Hi Thinh,

I have cancelled your account and issued a refund for those charges. That should post back to your account in 2-5 business days.

Please let me know if you have any other questions. You can reach out to me directly at Help@FreeShipping.com.

Thanks!

Mike

ComplaintsBoard
R
12:22 am EST

FreeShipping.com charged 18.61$ without any reason

Charged 18.61$ without any reason I ordered a aquarium air pump online on 12/20/2015 from Drs. Foster & Smith, Inc. I paid shipping and everything and now all of a sudden $18.61 was withheld from my credit card from the above named website. I paid complete amount using my credit card when I purchased the item online. This is the only way they could have got my credit card number. I am not sure why the amount has been deducted by "IC *FREESHIPPING.com [protected] CT". The only information I have is the name of the website that took the money from my account on 12/19/2015. Please refund me my amount without any delay. My email id is [protected]@gmail.com Thanks.

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arand
arand
Middletown, US
Dec 28, 2015 1:39 pm EST

Hi,

Please contact me directly at Help@FreeShipping.com and I'd be more than happy to help you with this.

Thanks!

Mike

ComplaintsBoard
A
9:04 am EST

FreeShipping.com charged 12.97$ without any reason

all of a sudden $12.97 was withheld from my debit card from the above named website on 12/21/2015. I am not sure why the amount has been deducted by "IC *freeshipping.com [protected] CT". The only information I have is the name of the website that took the money from my account. I have totally no idea how they know my account information. Please refund me my amount without any delay. My email id is [protected]@naver.com. Thank you.

Read full review of FreeShipping.com and 1 comment
Update by 안누리
Dec 28, 2015 1:25 pm EST

I sent you an e-mail long time ago, but why don't you answer me?

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arand
arand
Middletown, US
Dec 24, 2015 8:24 am EST

Hi,

Please contact me directly at Help@FreeShipping.com so I can get this fixed for you.

Thanks!

Mike

ComplaintsBoard
Y
10:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com charge me $12.97 without any resaon

Today I check by bank account. I found that I was charged by $12. 97 by freeshipping. C [protected]. I even do not know what is? How could they just take this money without my permission. So could you please just return the money to my account and cancel the programme which I exactly know nothing about.

Read full review of FreeShipping.com and 2 comments
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J
J
Jim714
, US
Jan 14, 2016 4:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

I was charged $12.97 for something I never even heard of. Refund my money and do not take it out again.

C
C
Chrystelle Lapratte
, US
Dec 09, 2015 9:32 am EST

I was also charged 12.97$ 2 days ago and I know nothing about Freeshipping.com. PLEASE refund my money.

ComplaintsBoard
R
1:27 pm EST

FreeShipping.com 'rebate' for waterpic

My account was charged $12.97 when my husband signed up for a $15.00 rebate for the purchase of a watepik water flosser. This is a bogus charge intertwined in a rebate. Rebates are never rebates and to ad this erroneous charge ensnaring the unsuspecting public in your rip off program is dishonest and deceitful. To anyone researching Waterpik - don't buy on line. Interesting that the details of filing a complaint include the request for people to be 'polite' and avoid using 'abusive language'. When one is ripped off the only language that comes to mind is not very polite!

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arand
arand
Middletown, US
Dec 04, 2015 9:51 am EST

Hi, please reach out to me at Help@FreeShipping.com and I would be more than happy to help you with this.

Thanks!

Mike

ComplaintsBoard
G
3:02 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

FreeShipping.com - charged 12.97$ without any reason

I ordered a halloween costume online on 10/30/2015 from Kmart which was a store pickup and now all of a sudden $12.97 was withheld from my credit card from the above named website. I paid complete amount using my credit card when I purchased the items online. This is the only way they could have got my credit card number. I am not sure why the amount ha...

Read full review of FreeShipping.com and 43 comments
ComplaintsBoard
R
2:07 pm EDT

FreeShipping.com charged for subscription I did not want and never heard of before

A charge on my credit card for $12.97, which I had not even heard of before. I tried to contact ic free shipping, but can't get to help, customer service, online, etc., all absolutely unsuccessful. I know I could protest to my credit card co., but it's not their fault, (As far as I know). Doesn't anyone monitor this type fraud, or from the government on down, does anybody actually do their job, and who's minding the store? I want a refund to my credit card account.

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ComplaintsBoard
B
2:12 pm EDT

FreeShipping.com unauthorized bank charges

Today I called a representitive at freeshipping.com about $12.97 of unauthorized charges against my bank account. She told me that I had clicked on an offer on ebay, which I didn't. I do use ebay rather often so I know what I'm doing. Anyway she said she would give me a coplimentory refund within 3 to 5 business days. Good luck to all of you who have been scammed. Hope this helps.

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arand
arand
Middletown, US
Jul 22, 2015 3:11 pm EDT

Hi! Based on your comment above, it sounds like our Customer Service Department was able to process your cancellation of our service and issue you a refund. If you ever have any other questions please call me at 860.358.9198 x237 or you can call our toll free number at [protected]. You can also email me at mprocaccini@freeshipping.com.

Thanks!

Mike

ComplaintsBoard
T
8:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com unauthorized charges on credit card

02 / 01 / 2015 24906415030013293096204 ic *freeshipping.com [protected] ct us 12. 97

03 / 09 / 2015 24906415067014217526181 ic *freeshipping.com [protected] ct us 12. 97

Ref: 05 / 01 / 2015 24906415120015510179318 ic *freeshipping.com [protected] ct us $ 12. 97

The total amount charged to my account is $ 38. 91 and which i expect to be reimbursed.

With reference to the above mentioned recurring monthly charges that keep appearing in my bank account, please know that i have never authorized nor purchased this service and do not wish to purchase. Please fix these false charges that monthly keep showing up in my bank account and reimburse me all of those monies charged.
The ic *freeshipping.com charges appear to be coming from endicia, which does business "for" e - bay and usps, neither of which i personally do online business with. Endicia is an internet postage service provider based in palo alto, california.

Priscilla cunningham

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arand
arand
Middletown, US
May 04, 2015 2:17 pm EDT

Hi Priscilla,

Sorry to hear of any misunderstanding. We at FreeShipping.com take your feedback very seriously. I will be reaching out to you directly today so as to resolve your concerns as soon as possible.

Please also note that FreeShipping.com and Endicia are separate companies, and the subscription charges for the FreeShipping.com program are not affiliated with their company.

If you would prefer to contact me instead, please email me at mprocaccini@FreeShipping.com.

Thanks!

ComplaintsBoard
M
10:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com bogus subscription

Who is Freeshipping.com? I never heard of them until they charged my new debit card. I only bought from 2 companies with it. Amazon.com & Carol Wright. Someone from one of those companies had to have given them my debit number. They charge my card for a bogus subscription that I not only did not agree to, but I didn't even know about. Total rip-off company!

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arand
arand
Middletown, US
Jul 16, 2015 10:49 am EDT

Hi, unfortunately I was unable to locate an account for you using the information that is given here. Once we locate your account, I can certainly explain to you how you signed up and where you saw our offer. Can you please email me directly at mprocaccini@freeshipping.com or call me at 860.358.9198 x237 or we can be reached 24/7 at [protected] and we would be happy to help you!

Thanks!

Mike
FreeShipping.com
Customer Service Supervisor

Frequently asked questions (FAQ) about FreeShipping.com

Expand Collapse all
Is Freeshipping.com a legitimate website?

Yes, Freeshipping.com is a legitimate website that offers free shipping deals and discounts from various online retailers.

Is Freeshipping.com a scam?

No, Freeshipping.com is not a scam. The company is a legitimate website that has been in business since 2008.

Can I trust Freeshipping.com?

Yes, you can trust Freeshipping.com. The company has a good reputation and has received positive reviews from customers.

How does Freeshipping.com work?

Freeshipping.com offers free shipping deals and discounts from various online retailers. Customers can search for deals on the website and use the codes or links provided to access the discounts.

Does Freeshipping.com have good customer service?

Freeshipping.com provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.

Are there any hidden fees when using Freeshipping.com?

No, there are no hidden fees when using Freeshipping.com. The company is upfront about its pricing and fees.

How can I be sure that my Freeshipping.com deals are legitimate?

Freeshipping.com guarantees the authenticity of all deals and discounts listed on its site. The company also provides a refund policy for any issues with deals.

Are there any complaints about Freeshipping.com?

Like any company, Freeshipping.com has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is Freeshipping.com affiliated with any other companies?

Freeshipping.com is an independent website and is not affiliated with any other companies.

How do I know if Freeshipping.com is the right website for me?

You can determine if Freeshipping.com is the right website for you by researching the company, reading customer reviews, and comparing its deals to those of other free shipping websites.

Does Freeshipping.com offer deals for a variety of retailers?

Yes, Freeshipping.com offers deals and discounts for a variety of online retailers.

Does Freeshipping.com offer international shipping deals?

No, Freeshipping.com does not offer international shipping deals. The company only offers deals for retailers that ship within the United States.

Can I combine Freeshipping.com deals with other discounts or promotions?

It depends on the specific deal and retailer. Customers should review the terms and conditions of each deal carefully before making a purchase.

How does Freeshipping.com handle returns or exchanges?

Freeshipping.com does not handle returns or exchanges. Customers should follow the specific return policy of the retailer from which they made their purchase.

Does Freeshipping.com offer any additional services besides free shipping deals?

No, Freeshipping.com only offers free shipping deals and discounts from various online retailers.

How do I contact Freeshipping.com's customer support team?

Freeshipping.com provides customer support through a toll-free phone number, email, and live chat.

Are the deals on Freeshipping.com updated regularly?

Yes, Freeshipping.com updates its deals and discounts regularly to ensure they are current and valid.

Does Freeshipping.com have a mobile app?

No, Freeshipping.com does not have a mobile app. The company's website is optimized for mobile use.

Does Freeshipping.com offer a loyalty program?

No, Freeshipping.com does not offer a loyalty program.

How does Freeshipping.com make money?

Freeshipping.com makes money by earning a commission from the retailers whose deals are featured on the website. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.

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FreeShipping.com contacts

Phone numbers

1 800 869 5597 +1 (800) 501-3310 More phone numbers

Website

www.freeshipping.com

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