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FREEMOBILES4U / sent me a phone they say works but doesnt and they wont answr the phone

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well they phoned me telling me my phone contract was up and they could give me a better one i never ralised it wasnt o2 but 3, the new phone arrived 3 days later i put in the sim card phoned to have it turned on because they said they would pay for the last few months bills from o2 so i dont get charged because of the missunderstanding, it didnt work and it took 10 mins to actually turn the phone on and for ever for anything to actually work, but still no sim recognised i had to phone on the sat morning to tell them, they said they would give me a free month and to send the phone back,
I sent the phone back specil delivery which cost 7 pound, when it arrived back it was the same phone they said nothing was wrong on the diagnostic machine. again the phone didnt work no sim recognised i phoned again and was put through to Daniel Reese customer service manager who was very rude, saying i could not cancel my contract and i had to wait till he phoned me on monday to get it sorted as he was going home, I waited all weekend trying the phone twice daily to see if anything was working, as you can guess it wasnt, It was such a nice day on monday I decided to phone them to see if they was going to do anything 3 hours stuck on hold I became very upset, while i was on hold on one phone my mobile rang it was there sales department trying to sell me a contract by now it was nearly 2 in the afternoon I said i am pleased that they had phoned as i was stuck on hold with my other phone and that i wanted to cancel my contract and send it back the lady became very unhelpful and said that she could not help i needed to talk the the service department which i explained again i was stuck on hols she went off the phone and said that they would phone me back 4pm stillno call, I phoned the traiding standards wh explained that i can send the phone back as i only had the contract for 6 days from the date it arrived by post not from the day it started, I then phoned 3 and explained my problem who put me straight through to freemobiles4u when i spoke to Josh he was very upset with me, and told me to send the phone back to an address he gave me which the first 2 times he said was very fast and abbrupt which i could not understand he also said that i would hear from them again but i am not sure after reading all the other complaints about them, I have cancelled my direct debats with them as there was 2 set up on my account. I sent the phone back special delivery and i hope never to hear from them again, I would not have been able to do all this without my dad and the traidng standards, something needs to be about these people


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N  26th of Apr, 2009 by 
Agree Disagree 0 Votes

FREEMOBILES4U - cancelling contract after taking my money
maria rose
England, Leicestershire
United Kingdom
Phone: 07545611357

I will try to keep this brief. I purchased a new phone & sim for 03 after receiving a call from freemobiles 4u.com. This phone was for my birthday, so after receiving it on 01.04.09 I did as instructions said & charged it . the next day i noticed the battery was down at 12pm by 50%.I called the company and they said let it die and recharge again, this i did. no joy. they said send it back by reg post which i did, & on receipt they wud send bak another phone.
After many calls and having to borrow a sim and phone from my daughter which cost me over £30.00 found out from 03 mobiles that the contract had been cancelled on the 18th of April without my consent! in all it has cost me £45 .00 Im disgusted with the customer service, empty promises, lies and thieves !
They promised me money back. a new phone, but they still havnt contacted me to tell me all this! thankyou.
A  26th of Apr, 2009 by 
Agree Disagree 0 Votes
If they didnt give you the right info then they have broken the contract and you shouldnt be liable to pay for anything .
N  26th of Apr, 2009 by 
Agree Disagree 0 Votes
I dont think we will hear the last of these 'mobile scammers' and many more people as you read this are having money 'stolen' from their accounts for phones that are rubbish!!
In these hard times where every penny counts, its a criminal act in my mind and if I had my way would see the promoters in court and fined.
N  28th of Apr, 2009 by 
Agree Disagree 0 Votes
well it has been 7 days and not hurd from them since all i can advice others that get court out by them is to talk to trading standards they have some very good advice and nice people working for them.

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