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I have had really bad experience with Freelancer.com, all I can say is most of the reviews I have read on this are correct. They are thieves with bad customer support, who always lie and even they don't know what exactly is going on with your account.
I loaded funds from my payoneer account to freelancer.com, I also received a dispute resolution payment from my client, I converted it into USD and tried to withdraw funds, I received email with due date of withdrawal and after 2 days the request vanished from their site. After making another request, the same thing happened after 2 days. I contacted the Liars, initially they said 'The client doesn't have phone verification' so the funds can be transferred. After telling them its not my job to get the phone verified. They sent me another email that my funds will be refunded soon. Then after 3 days I again asked for my payment they said "Funds won't be transferred, as we only pay for earnings not Deposited Funds" I got really upset. That its my MONEY which I transferred from Payoneer.com to Freelancer. The client also approved my disputed payment it got transferred to my account and now these Thieves aren't giving me my money. Even the FUNDS I got transferred which has nothing to do with this LIARS they are not giving it back...
I want to know what other sites I can complain about them, give review and get JUSTICE...
LASTLY to all CUSTOMERS and FREELANCERS, DON'T USE THEIR SITE, THEY ARE THIEVES AND LIARS... instead work on VWORKER and ELANCE.
I have to give a mixed viewpoint. My experience with this site is 4 years long. I found my experience so far not so good overall.
I can say that some strange practices confirm somewhat the stories on this complaint board...I remember 2014 when I withdrew all my money from a previous milestone...400$...My freelancer.com account went to zero. The employer created another milestone and the site freelancer.com attempted to take fees for this milestone...through an e-check from my Paypal account...connected to freelancer.com...and to my Payoneer bank account...connected to Paypal...The e-check should then come from my Payoneer bank account through Paypal to pay the "fees"...Payoneer bank accounts are virtual and NEVER allow wire transfers nor any of such operations...payment was cancelled for sure and as a result, Paypal deleted the link with my Payoneer account, believing the bank account was invalid...In 2016...I paid for professional membership on freelancer.com...one month costs 9$...and they took around 20 dollars from my account...I received a mail "your pro membership is activated"...I had to cancel this membership and ask for a refund (one month) because I didn't intend to pay several months at once...I was refunded the whole amount...so my pro membership was also cancelled...I never took any membership again.
On the same year, I had to apply on two projects poorly written and not detailed. I had the feeling in this period as if the creators of the site (or other people, but not obvious because you have to pay fees to submit projects), « invent" projects whose title directly target your skills ... and once you apply, hired ! And if you accept the project, boom! They take their fees as soon as possible ... but never again any response from the "employer" who posted the project. I got screwed one time, and asked for a refund of fees. The customer service told me flatly that the fees are not refundable. I politely asked how to cancel a project. I had the procedure.
Two weeks later, same story... I applied, but I did not accept the project because the "employer" never answered my messages. I received emails from freelancer.com saying "hurry, accept the project before the employer changes its mind!". That I ignored. 48 h. Disappearance of employer and project. Since then, it has not happened again. Since recently the fees are taken when paid for work only, which is far better.
These clumsy attempts always including money from freelancers or employers panel a "not so serious" connotation to this site.
PS.
11 months ago I worked with a person or agency named ‘translingual’ (Chennai, India). The project was to transcribe 2 hours of audio, for 1 hour/30 dollars. I finished the 2 hours and sent the project before them saying me that they can pay me only after 7 days. (which ended up becoming 10 days without payment). A milestone were created on the site for 2 hours/60 dollars, and I’ve been paid for that after 10 days. However during the 10 days I worked on an additional 6 hours of transcription.
This is a link to the first project on the site, 60 dollars = 4010 ₹ have been paid:
https://www.freelancer.com/projects/transcription/need-french-transcriber-asap/
I was never paid for the 6 additional hours. I sent files via PM for « verification », and I had promises to be paid, until the scammer stopped answering to my messages.
This is the profile of the person/agency I was dealing with: https://www.freelancer.com/u/translingual
On skype: Translingual Pvt
I am reminding and reviving them via PM and skype without success. The scammer is posting new projects on the same site, trying to scam more people.
What to do as a freelancer living at the opposite part of the world when bills are not paid?
I already contacted the website several times to report this problem. They’re helpless when it comes to recovering overdue payments and they do nothing about scams, once they have taken their « fees ».
From what I remember I had my membership set on free so I would no longer be charged by Freelancer.com
On 14th november they charged me $18.59 for a yearly subscription.
When I looked at the site the free membership option was no longer there and my membership was set at the paid yearly subscription without my permission. I deleted my account on the same day as I had no intention to pay this subscription.
Paypal bureaucracy can't do anything to refund this money.
So, I wouldn't say Freelancer are thieves, they are just petty thieves. Make sure you cancel your subscription through paypal so you're not charged automatically by them.
Regards,
Cyril
Hello Lesly
My name is Steven from Freelancer.com.
We understand your concern regarding the funds on your account.
Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.
If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.
We are always ready to address all your concerns.
My name is Steven from Freelancer.com.
Hello Lesly
We understand your concern regarding the funds on your account.
Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.
If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.
We are always ready to address all your concerns.
After a week of working days and night, money disappeared in my account and this is what freelancer.com had to tell me.! They are real f*** thieves.
Hi simmane and Balendra;
Did Max ever reply to your e-mail? it's been 2 months now and am still waiting for a reply I wonder if Max even exist.
Thanks
Hi Balendra. If you have Freelancer.com enquiries or concerns, please send an e-mail to support@freelancer.com and our Support Team will address them promptly. Thank you.
how can caught this laire?
is it fake pepsico award?
is it true or fake pepsico award?
Hello Simmange. This is Max from Freelancer.com. We appreciate the feedback. I saw a similar post at this site and I'd like to post our reply here as well. It's unfortunate that you feel this way about the site. I'd like to assure you that our phone verification procedure is part of our continuing commitment in keeping our marketplace safe for all users. I'd like to help you. Please send your username to max@freelancer.com and I'll help you resolve the issues around your account. Thank you and we hope to hear from you soon.