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freelancer.com / fees

1 New York, NY, United States Review updated:
Contact information:

I bid on a project on freelancer and was accepted! Hooray. The job was for a total of £160. As soon as I clicked Accept I was charged by Freelancer £16 (10%). But then the next day the employer cancelled the job and I was left with the bill still to foot! I complained but they said it was non-refundable. So I accepted a job, the employer cancelled it and I am left paying for his mistake!

freelancer.com

Ca
Jan 16, 2016
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Comments

  • St
      17th of Jan, 2016
    0 Votes

    Hello Carl,

    My name is Steven from Freelancer.com.

    We understand your concern regarding the Project Fee which was charged to you.

    Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.

    If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.

    We are always ready to address all your concerns.

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