Freelancer.com freelancers and employers reviews and complaints 510
Keywords
account support project money freelancer funds complaint platform work communication earnings terms and conditions identity verification email milestone income payment ticket explanation notificationNewest Freelancer.com reviews and complaints
I got scammed and freelancer support does not help
I recently got scammed by one of the freelancers on the FREELANCER.COM platform. He forced me to release 50% milestone without showing any work. I did it because I am very unexperienced in this world.
So he stole my money and my other half milestone is also stuck in my account.
I created a PayPal dispute as the support did not want me to help with this case. Just because I created a PayPal dispute they limited my freelancer account and told me to close to disputes so they can work on it. I closed the PayPal disputes but they are not responding now! Now it is not possible to open a new PayPal dispute because you can only open once for one PayPal transaction! So FREELANCER.COM SUPPORT also tricked me.
Shortly, FREELANCER SUPPORT limited my account and not helping me to solve my case!
My 232 USD got stolen and no one cares. Plus I lost so much time and energy. Meanwhile I hired another freelancer on UPWORK and he finished his work in 24 hours. No scams no support issues or anything! Don't use FREELANCER, use UPWORK. It is way much better.
I WANT MY MONEY BACK FREELANCER. DO YOUR JOB AND TAKE CARE OF IT.
Support case: #UEV-[protected]
1 hour after I posted this review, a support agent named Eleanor from FREELANCER.COM took care of the case and the full amount was refunded back to my PayPal account. I wish it would not have been necessary to post a review here. FREELANCER has to improve the quality of their customer support.
suspended account without any notice.
My account was being suspended without any notice...Immediately i sent email to there support team to [protected]@freelancer.com with email ID asking them to provide reason for this and the further steps to resolving it but they Just assigned Ticket ID [#FNU-[protected]] by there automated system.
But just imagine even after 5 days they don't even send me any reply specifying the reason for suspending account so for today date i even don't know for what reason my account suspended...also just for the knowledge i am having premium membership plan for which i am spending $200/month charges each month also i purchase corporate badges spending more $200/year...After spending this fees still from last 1 week i am not able to login to the system and IMPORTANTLY I EVEN DON'T KNOW REASON FOR THIS ACCOUNT SUSPENDED...
I am ready to resolve any issue or can submit any documents for verification if they require but don't know how to contact them...they don't have any chat or real time system to communicate...
If here is any freelancer team reading this message then please help me you can see detail on my Ticket ID...
I am having very good corporate profile on freelancer and i really don't deserve this kind of support..
Please reply...
they got me too!!!
Why people do this I don't know. I'm taking them to court . Because I told that Witch to close my account and she took my money anyway. That was my last money so you know I'm pissed. They never sent the confirm letter to my e-mail, so I could confirm it. I didn't think to do a follow up like I normally do. This won't happen again I bet you. There no phone to contact them. They won't answer me on their website. So I called Pay Pal. Hopefully they'll close their account, so this won't happen to nobody else . This has happen before with Pay Pal customers dealing with these same people. Pay Pal got to know. I sure they been alerted. This has happen a number of times. I'm mad enough to sue pay pal
Any updates on your issue?
do not use this platform! stay away! my review is long but worth reading. consider it a warning.
TLDR: Freelancer.com support agent single-handedly ruined my life.
Freelancer.com is ruining my life, and the lives of thousands of contractors, it's not to be trusted nor used. My review is long but worth reading and will show you how no one in their right mind, should use it.
I've been a member in this platform for over 5 years, I'm in the top 0.5% of contractors, I have 57 reviews, and 56 of them are perfect 5 stars. I only mentioned all of this, to show you that if they're treating me this way, then imagine how they would treat other users.
I had an issue with the website a while back, which I'll spare you the details of, that lead me to escalate the matter to get it solved, which I did. Prior to that issue, the website was placing a 2 months limitation on my account which stopped me from being paid or getting work, and after I resolved that I issue, I must have stepped on a few toes, because the day after, my account was placed under limitation once again. I contacted the website asking for an explanation, and the support agent rudely told me to stop asking questions and do my work, and they'll remove it when they feel like it. They didn't use these words, but it was the gest of it. I'm a proud person, and would never beg nor plead but i was put in a corner. A few months back my father passed away, and just a couple weeks later, i was in a bad car accident which left me in a bad shape and had to use all my savings to pay my medical bills. Right after that, the account was limited for two months as i mentioned earlier and i was barely getting by. But once the issue was resolved and the new "open limitation" was placed, i was desperate and strapped for cash. I had $3600 in my account which freelancer refused to allow me to withdraw, and at the same time I had bills piling up, so I contacted them appealing to their humanity and explaining that I did absolutely nothing wrong to deserve such treatment. I'm a well-respected person in my industry yet I was being treated like a criminal. It became clear later on that this limitation was placed by a support agent which I apparently angered during the first issue, and that the website had no basis nor reason to limit me. The first time I asked for the reason I was told that there's no reason and that I should keep working, then I was told that because a client complained, and in another occasion, i was told something else that I can't quite remember. At the end, they stopped making excuses and told me that the limitation will be lifted on the 4 of November, the date in which I'm writing this review. And I was told so on 5 separate occasions which I luckily have documented and asked for the Chat ID's (which is something you should always do when dealing with freelancer). A one-month limitation was hard and I didn't know if I can make it, but I basically had no choice, and they knew it. But a few days after this, the support agent that has something against me contacted me letting me know that she will only remove my limitation once I finish all my open projects, i tried to explain to her that this can't be, and that as a contractor I have no authority over clients to close projects, they can take forever with edits and improvements and new features, or just leave or any other scenario which I have no control over. I explained that my work is my life, that I will finish my work regardless because I have a responsibility toward my clients, and that how do they expect me to survive until then if my account is limited and I don't even have access to my money. And over our conversation that lasted a few weeks, i kept contacting freelancer and asking about the limitation and all the support agents assured me that it will be removed on the 4th, but she insisted that it won't, and apparently she won, because today I woke up, and indeed the limitation is still here.
A support agent, that had something against me is ruining my life, is pushing me to depression and shortly homelessness. Last year around this time i was a successful business owner, and due to a series of misfortunate events, I have been reduced to this. Being treated like a thief or something, and constantly being threatened and told that my account can be suspended and deleted at any time.
I gave 5 years to freelancer, I wholeheartedly trusted them, and one of their support agents basically ruined my life because I stepped on her toes. I'm at a loss for words, I don't know how I should feel, what I should do, the only clear thought in my mind is that I should warn people about this platform and tell them to stay the hell away. Whether you're a contractor or an employer, they will screw you mercilessly and you won't have a leg to stand on. If they did all of this to me, imagine what they would do to you...
PS: I heard of many cases where users had their accounts suspended after complaining about this platform. I realize the risk, and I'm taking it for you good people, so you know who you're dealing. And if my account does get suspended, I'll update my review and let you know.
graphic design
I created a contest on Freelancer.com for a graphic designer. I paid $300 for the contest, selected the best artist then the artist said he didnt want to do it. I wrote to Freelancer.com to tell them of the situation and they basically said you cant have you money back. I also have email with them acknowledging the person refused to do the work. This site is fraud and I have been a victim of grand felony larceny by just using the site. I cant recommend this site at all and would ask that anyone even thinking about using it to stay far away. I have never used a site that takes your money and dont deliver the service paid for. Then turn around and shut down your account to stop you from capturing all evidence in their system for evidence.
out of money
I was looking for someone to make a logo for my company.
The website representative asked me to pay in advance, even though they hadn't started their job yet. A weak later they found a guy who wanted to work with me. I looked through his works and agreed to hire him. The deadline was the Friday evening. The project wasn't done on time and the guy just went away without saying anything. He got my money undeservedly.
I want you to look into this matter.
I will provide all needed details after you contact me.
freelancer.com
Freelancer.com is scam! I have had my account suspended twice! The first time they suspended my account happened a few months ago.
I had to identify my self i did and now they limitted my account again asking for re identify my self.
i had an ongoing project with 155 dollar on my account they just stolen my money too. because off limitted account im not able to contact their [censor] live support. they dont answer my created tickets also not via mail i contacted them on [protected]@freelancer.com and [protected]@freelancer.com
Just fix my account issue and give my money back . !
Level 20, World Square, 680 George Street, Sydney, New South Wales, 2000
Australia this is their adres details
scam via account suspension
I invited one of my relative to work and share my work with him but freelancer.com suspended all of my and his activity to perform any work also they banned us from withdrawing any money from accounts its scam for frist time users like me to work at freelancer.com
scam via account suspension
scam via account suspension
scam via account suspension
scam via account suspension
scam via account suspension
Photo 1 indicate all money earned reverted back to clients all earning gone
my relative are frustrated and complaining me for inviting at freelancer
freelancer.com are affecting my personal life itself
scam via account suspension
scam via account suspension
scam via account suspension
scam via account suspension
Don't invite someone if not want happens like me
account closed without notice
Ticket ID: QSW-[protected], Ticket ID: JAK-[protected] & Ticket ID: FBA-[protected]
Username: marko66
email: [protected]@msn.com
Please respond as soon as possible, my account was closed without any notification and I have NOT violated any of your rules I have urgent projects running which is about to complete. Freelancer working on my project has responded and I am about to end the dispute with the freelancer. When I tried to login the account has been closed. Please respond asap this project is very important and I have money in freelancer. Why is the account close for no reasons
charged my bank account a payment I don't know
I opened an account in freelancer.com but after that i never used it.Signed up for free right? My bank account now has insufficient balance. I went to the bank and asked where did my money go and confirmed that freelancer charged me a payment I don't know what it is and I don't have any idea what's the payment for coz after signing up I just leave my account as it is. Date that you guys charged me was last Oct 3. Why charge my debit card to a payment I never know? You don't do that to your customers! This is rude . I want my money back to my account! Please response !
payment not received; support inefficient
Hello. I have been registered on freelancer.com as a freelancer for a while now. Recently, I took a job from a user, ITb69_Translation Service. This person not only used my goodwill to his advantage, but also marked the job I have already delivered -and which he said to be reviewed-incomplete the second 14 days dispute period ends.
Support team is no help at this point, understandably, they are not responsible after 14 days of milestone claim. However, my further research into this scammer revealed that he is also outsourcing the outsourced; rewarding jobs he is awarded on the same platform to freelancers.
It is frustrating to learn further about non-protective policies of the website, but it is more frustrating that I cannot give a feedback to this guy anymore.
Around one month later, Freelancer.com complaint board got in touch with me and been very helpful in the resolution of my problem.
The kind of support was more important to me than the compensation to me. I extend my thanks to them.
Solved with extra support
freelancer stolen money from my freelancer wallet
I completed job and get paid, I saw money in my freelancer wallet, after few hour's I found had negative balance in my account, in detail I found Payment Reversed -$200(no reasons). And they added transactions charges -$20. I try to contact with client but found his account was deleted. In screen sort they written Reverse Milestone payment, But had client released payment, and had $180 in my freelancer wallet.
data work
i am a member of freelancer.one day a guy messaged to me and said that about work .he said deposit 1500 rupees in indian rupee to transfer from mobikwik wallet . he said that 150/ page will be given .
i sent the money to his wallet and he gaved me 25 pages of work and i had completed that in 4 days and submitted to him, but there is no respose
that guy cheated me and i have wasted my time
amount deducted thrice from my credit card in name of payment authentication
I signed up to freelancer.com to work as freelancer. They gave me membership plan on free trial for one month and asked me add payment method. I added my credit card details and same moment 3 amounts of Rs.16.02, Rs 123.08 and Rs.91.67 got deducted from my account. When i contacted their customer support, they told me that it is for credit card authentication and i'll get refund in 2-3 working days. But till now i have not received any refund.
Furthermore, I was charged Rs.1654.97 as project fee for a fake project. An employer posted a project on the website and awarded me the project. When i accepted the offer, Rs. 1654.97 got deducted from my credit card as project fee. I tried to contact employer for further details on project but she didn't respond. I raised a ticket about same for providing me refund but i have got no response from them.
This website is looting money from its users for everything.
Please tell me how can i take this matter on legal grounds.
scam strategy.
I am an old Freelancer with Freelancer.com. Though freelancer is providing a lot benefits to it's users but Freelancer.com is Money Eating Engine. Their vision is only to Earn Money through good or bad, not with the vision of helping the community.
I did a project with an Employer (client name is hidden due to privacy agreement) on a project. She released a payment for the project. We delivered them the project and after sometimes, it was observed that payments in my account are locked total of $2400. I received an Email from Freelancer that it will be unlocked if dispute is resolved in your favor.
I kept following up with their support and they said that we are waiting for employer to resolve matter with their account. After some days I received email from employer stating that dispute is done in Freelancer.com favor and she didn't want to contact me or Freelancer anymore because she said I am done. Now where is that MONEY ? In Freelancer.com SCAM BOX ?
This is not the first time. If employer make a charge back, and freelancer does the dispute and inform their freelancer only once that dispute is being handled. But later we never know even if dispute is won in Freelancer.com favor they never inform you and keep that amount with them. This is their best strategy to screw the users and they talk about Terms and Conditions. Unfair ways. I am waiting for their final response and later I am going to lodge a complaint against Freelancer.com scam to cyber crime agencies in Australia.
My ticket is #AYS-[protected] for reference.
money has been captured through a big scam
Hello Dear,
Please I need help. I am in very stressful situation. My money (300 USD) is being stuck in Freelancer and they Block my account. I give a project to a person and hire him but they block my account.
I do not want to work with them, They are collecting the money through scam. I just need my money back. I read the reviews on this website and I have seen many people who are complaining about Freelancer.
Please if anybody can help me to get my money back from these scammers. They are very rich and Billionaire company but they have no hearts. They become billionaire through these scams. Please help me so that I can get my money.
I will be thankful
projects did not deliver, money block in account but account closed
I was working as a client on the Freelancer. I have posted projects and got help. I also deposit money.
The freelancer completes project for me but my account has been closed. I need my money back but the company is not responding.
I am texting them again and again. They have open the complaint, but they are actually not resolving the problem, and they are also not replying to my complain. Why they block my money without any specific reason. I want my money back from this Freelancer.
This is actually not the way of business by taking other people money.. They must need to questioned about this on the Judgment day, I want my money back. Please help me
my account has been blocked with no reasons
I've been working at freelancer.com for few weeks now.
Have gathered a few hundreds of dollars, and the VERY NEXT day after my first withdrawal request, they blocked my account, with NO REASON EXPLAINED and aren't answering my emails..
I am contacting my lawyer for going deeper about that, he is part of an international law company and they have offices in Australia.
I am just tired of being aware of scam on Internet, even when we are dealing with actual registered companies !
Even if I am gonna loose some money, I go until the end of my law action I believe, since I'm not the only one to complain.
Please send to : [protected]@gmail.com all informations you have about your experience, or whatever might help me suiting them.
And PLEASE, STEVEN from freelancer or whoever, don't post an automatic response here. have the decency to respond like a human being, PLEASE.
same thing happens to me i withdrawal my money with paypal and i didnt get any message my account have been suspended i am worry about this i dont know what is going on i have a great account with good feedback and i still have lot of money on it and i want to know what i need to do to get it back
my email is freelancerweb2018@gmail.com
You are right, they are big scammers. I am also very tense. They block my money and I need a refund from these scammers.
project cancelled but money not refunded
I have done projects with a freelancer and I paid him.
After few days, freelancer text me that Freelancer cancelled the sessions.
But They did not make me refunds and they also close my account
They cancelled the sessions as well as close the accounts to get the money. They play a game to get the money and reverse the sessions. I need money back but there is no way.
I need help to get the money from these scammers.
deposited a funds and account closed..
I created freelancer account and deposited funds in the account. Funds was 200 $. From that day, I did not make any transaction. I did not hire any person, I only deposited funds.
Yesterday they close my account and got the money by saying you have violated Clause 23.
When I did not use my account from a week, I only deposited funds in there, How I violate the terms?
They are playing with me and took the money, They are scammers. They are not replying on tickets. i also text them on Facebook but no hopeful response...
Why ?
Freelancer.com In-depth Review
Overview: Freelancer.com is a popular online platform that connects employers with freelancers from various fields. With a rich history and background, Freelancer.com has established itself as a trusted marketplace for outsourcing projects and finding skilled professionals.
User Interface and Design: The website's user interface is intuitive and easy to navigate, allowing users to quickly find the information they need. The overall visual appeal is modern and professional, enhancing the user experience. Additionally, Freelancer.com is responsive across different devices, ensuring a seamless browsing experience on desktops, tablets, and smartphones.
Registration and Profile Setup: Creating an account on Freelancer.com is a straightforward process. Users are required to provide basic information and go through a verification process to ensure the authenticity of their profiles. The platform also offers options for profile customization and personalization, allowing freelancers to showcase their skills and expertise.
Job Posting and Bidding: Posting a job on Freelancer.com is a simple process, with clear instructions and guidelines. The platform offers a wide range of job categories and subcategories, ensuring that employers can find the right freelancers for their projects. The bidding system facilitates communication between employers and freelancers, allowing them to discuss project details and negotiate terms.
Quality of Freelancers: Freelancer.com boasts a diverse talent pool, with freelancers from various industries and skill sets. Employers can review freelancers' profiles, portfolios, and ratings to assess their suitability for a project. The platform also provides feedback and reviews from previous employers, helping users make informed decisions.
Payment and Escrow System: Freelancer.com accepts various payment methods, providing flexibility for users. The platform's escrow system ensures secure transactions by holding funds until project milestones are met. The payment process is transparent and reliable, giving users peace of mind.
Customer Support: Freelancer.com offers reliable customer support through various channels. The support team is available and responsive, assisting users with technical issues, disputes, and conflicts. Users generally report satisfaction with the level of support received.
Pricing and Fees: The pricing structure on Freelancer.com is competitive and affordable for both employers and freelancers. It is worth comparing with other similar platforms to ensure the best value for money. The platform maintains transparency regarding fees and charges associated with using Freelancer.com.
Security and Privacy: Freelancer.com prioritizes user data protection by implementing measures to safeguard personal information. The website utilizes encryption and security protocols to ensure the confidentiality of user data. Users have control over their privacy settings and can manage data sharing preferences.
Success Stories and Testimonials: Freelancer.com showcases numerous success stories and testimonials from satisfied employers and freelancers. These stories highlight the platform's effectiveness in delivering successful projects and the benefits experienced by users.
Overall Rating and Conclusion: Freelancer.com is a reliable and user-friendly platform for outsourcing projects and finding skilled freelancers. It excels in providing a seamless user experience, a diverse talent pool, secure payment systems, and responsive customer support. However, users should carefully consider their specific needs and requirements before deciding to use Freelancer.com.
Here is a guide on how to file a complaint or review about Freelancer.com on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Freelancer.com in the 'Complaint Title' section.
4. Detailing the experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint or review about Freelancer.com on ComplaintsBoard.com.
Contact Freelancer.com customer service
Phone number
+1 415-702-3294Most discussed Freelancer.com complaints
Account suspendedRecent comments about Freelancer.com company
Account Close With no ReasonOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Freelancer.com?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Freelancer.com Customer Service. Initial Freelancer.com complaints should be directed to their team directly. You can find contact details for Freelancer.com above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.