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I paid a $53.99 "refundable" deposit on a device to connect to the Internet. The service was slow and customer service was horrible. I returned the device by mail. (The company advertises that the device can be returned within a year of receiving it for a refund of the deposit.) The company acknowledges receipt of the the device and now two member of customer service have given me two different stories on why they will not return my deposit. Antoine insist that I have an outstanding balance and that they will only refund my deposit after I pay my balance. I told him okay deduct the balance ($10.00) from the balance. He said he was unable to do it. Then Ryan contacted me via email on 2/1/2013 informing me that I did not follow "proper procedure" in returning the device and that they will test it and "may" refund my deposit. This company has slowly drained my bank account with extra charges on their so-called free Internet provider site. I expect this company to either announce that the device does not work in order to keep my deposit or fabricate charges on my account that will nullify any refund I may have gotten. FreedomPop are a bunch of cheap scammers.
They offer 500mb of "free" bandwidth to surf the Internet but nickle and dime you and charge exorbitant prices for more bandwidth and services when that time soon runs out. Next, their customer service is a joke. They are slow and unresponsive when you try to contact them. Lastly, they have a rewards program that does not reward you. The program is set on the site so that you can "earn" more surfing data by fulfilling offers by their partners. The problem is they only reward you a tiny percentage of the offers you complete. They only "rewarded" me with about 10 percent of the offers I signed up for. Now I have a ton of spam coming to my email that I am not interested in and these creeps are trying to swindle me out of my deposit. Stay away from this con.
I feel you, Rich. I had a devil of a time getting my money back from these swindlers.
I ordered a sim card and signed up for basic service. You debited the price for the sim card and $20.00 for a so called "top up credit". My service has been dicontinued but you need to refund my $20.00.
Betty Smith
[protected]
[protected]
I do not have an acct yet 35.00 has been taking off my card twice i am now filing legal action if its not investigated and corrected
I have never used this service before and I am just seeing this service exist because It showed up on my bank account charging me $27.98 for who knows what. I just need to know how my PayPal was charged without my permission and i need the money refunded. Thank you
I used to be a customer I ended my service with you're company yet u have continued to charge me £3.99 for several months I called and ended my sim deal with you're company so why are u still taking cash from my account I demand a full refund clear case of taking my cash fraudulently my name is Steven dobbie my contact number is [protected]
Be Aware Of Unauthorized Charges by FreedomPop.
Account Number: [protected]
I ordered a sim card but never received and forgot about it but one month later I found there is a $98.88 charge on my credit card by FreedomPop. This is absolutely wrong. How come I have to pay for the service I never used/received?
STAY AWAY FROM FREEDOMPOP
Access My Checking Account taking $98.XX on 10/21/2017. I've NO business with you nor do I have a cell phone! I've received NO billing which I shouldn't! I've have disputed this transaction and pulling my money back you stole...
Show proof of kind of service and dates and what for...
Until I see proof you have a legal right to my money...
This company is very sneaky with additional charges.
I just activated a phone with FreedomPop. I only selected the basic service for $19.99 but was charged $22.48. They charged an extra $2.49 for Visual Voicemail which I did not sign up for. I canceled the voicemail right away but the charge is not refunded.
Absolutely horrible customer service. Unable to cancel service. Will have to dispute charge on my credit card statement. Don't sign up for free service either--you will be paying and cancellation is a headache.
The company owes me $300 plus 15.00 my account has been cancelled and still taking money out of my card.
My number is [protected] shay acker
I just received my pocket Wi-Fi device. but it is not connecting.
Poor service I do not tell my friends to get this company they suck
yeah they told me that it was supposed to be free service and then all sudden I get charged 3295 twice on my debit card at the end of the month so they got me for $67 and I didn't give them authorization to charge me that first off stuff don't even work where I'm and when I called they told me that it would work where I was living and but it was only going to be $5 a month for free serviceit's a bunch of crap there scammers I want my money back
This is a huge rip-off. I've been trying to get a refund for 2 months now.They ignore all e-mails.Customer service is non-existant.