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Freedom Mortgage

Posted: Jan 3, 2013 by    


Complaint Rating:  100 % with 15 votes
100% 15
Contact information:
Freedom Mortgage
United States
Was contacted by frredom mortgage asking I would like to refinance my home loan... I told them yes, submitted paperwork and waited 2 months for an answer... When I finally got an answer I was told I was approved & that I would not have to make a house payment for 2 months... I was set up with an appointment date & time 3 different dates... For house closing/notarizer... All 3 times they were a no show/no call... Now they tell me ii have to make a house payment right away!!! This is very misleading, poor consumer service... Their excuse: they had "computer glitches"... And now they want a house payment... After setting up everything...
I would not recommend freedom mortage to anyone... Stay clear of this company!!!
Complaint comments Comments (1) Complaint country United States Complaint category Mortgage Companies


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A  14th of Mar, 2013 by    0 Votes
I am currently with Freedom Mortgage did my streamline refinance through them November to miss two payments...kind of the same thing my settlement was moved twice because FM was last minute on getting the documents to the title company same excuse computer glitches. My property taxes haven't been paid for 2013 FM blames the title company. My February mortgage payment successful wire transfer through online bill pay BUT Freedom Mortgage can't find it. Here we are a month later and i'm being told its an open task!! it takes 2 seconds to make the payment sure it takes those same two seconds to apply the payment! When you call you are on hold for over 20 minutes! I will definately be pulling from this bank next year!!!

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Freedom Mortgage Logo Freedom Mortgage
Customer Care Service
907 Pleasant Valley Avenue, Suite 3
Mount Laurel
New Jersey
United States - 08054
+1 855 690 XXXX
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