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The good, the bad, and the ugly - discover what customers are saying about freedom customer service

Welcome to our customer reviews and complaints page for freedom customer service. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with freedom customer service.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used freedom customer service's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with freedom customer service, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with freedom customer service. Your feedback is an important part of our community and will help others make informed decisions.

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7:24 am EST
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freedom customer service unauthorised withdrawal to bank account

This company took $8.42 out of my bank account that i dont know anything about never heard them before, people be careful this guys need to be procuted.

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staggers
Dolton, US
Feb 09, 2010 6:22 pm EST

Very frustated and continued to have overdrawns from other subscriptions as well!. They should be prosecuted to the fullnest!

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staggers
Dolton, US
Feb 09, 2010 6:14 pm EST

To Whom It May Concern

Freedom Subscription took $49.95 from my checking account on 12/21/2009, which is now being investigated closed. The customer service rep. stated that I wil receive my refund 10-15 days. And, as of today, I have not received any refund.

I can be reached at [protected] or cell [protected].

I would appreciate if you can expedite this pending situation.

Thanks

Selinda Staggers

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7:49 am EST
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freedom customer service Unauthorized Withdrawal of funds

This company, without any approval from me, withdrew $49.95 from my account causing me to go into arrears and causing a $35 NSF. I am retired and need every dollar to make ends meet. I contacted them and they said they would refund my money within 30 days (couldn't just put it back into my account). It has been more than 30 days and NO REFUND! Companies like this should be taken to court and made to stop. Can't anyone help people like me?

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10:17 am EDT
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freedom customer service Unauthorized withdraw

Last night I notice on our online bank account that we had an unauthorized withdraw for 49.95 from our account. Cant get access to their website. We enter in our email address cause they had that on the copy of the so called check with our zip code and nothing. What in the world! They also had my husband SSN# on that check.. How in the heck did they get this information! This is very scary. What we did was put a Stop payment on that withdraw.. We would rather pay our bank the stop payment fee then give this scam artist money.. If anyone has had any luck finding out what the heck this Freedom Customer Service is... Please email me...[protected]@yahoo.com

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Rickg0214
Hixson, US
Dec 02, 2009 12:23 am EST

This company, which I've never heard of, none the less signed up with charged me $49.95 for a bogus subscription - to what, I have no idea. Went to their website(www.freedomcs.com) and its a joke. Watch out for these crooks, they should be prosecuted!

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grapes
Boston, US
Aug 19, 2009 9:34 am EDT

these people have made an authorized debit from my account in the amount of $49.95. I have no idea who they are and each time I call the telephone number I am on hold for amount 15 minutes and then the phone disconnects.

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JLM32
Berwyn, US
Jun 28, 2010 5:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am experiencing the same situation, luckily of the $8.42 variety. If you look at the electronic check that these scammers submit to the bank, you will see the signature as verified by www.myvoicesig.com, I tried to look up my authorization as the site claims that it can and lo and behold the authorization numbers identified on the checks do not exist. What a big surprise, NOT! Luckily my bank is working with me and is identifying the items as check fraud, but what a headache. The bank has placed a payout hold on my account and has suggested that I change my account number, which I will do first thing in the morning when they open. I have held this account for over 14 years, memorized the number, and now have to start all over and contact all of the payees that I have automated payments with. ARGH! I hope that I will see my money back, but not counting on it. These operations and anyone associated with them should be ashamed of themselves.

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thewilliam
, US
Mar 14, 2010 9:45 am EDT

This same thing happened to me recently. About 2 months ago, I was looking to see if I could easily get a couple hundred extra dollars for some bills by looking online for a quick easy loan. Well, I never actually ended up getting a loan, because it just seemed too shady to do any of it online, so I declined all offers. However, these thiefs apparently got a hold of my information and have been debiting my account every week for about 9 weeks now for the price of $8.42. Seems like a small amount at first, but add that up over 9 weeks and it is over $70 of unathorized money in their pocket out of mine. I have been desperately trying to figure out where the heck this $8.42 was going to every week, but you cannot get in touch with anyone from Freedom Customer Service, and the website gives you absolutely no information about what they are, or who they represent. For the life of me I toiled over and over in my head why I would have given my personal information to someone for something like this, and couldn't come up with the answer. After reading some other testimonials, I have realized that it clearly is a scam, and they are STEALING money from people and not offering anyone any idea of what the money is going to. I guess if that is what Freedom Customer Service is, I will choose to stay with the restricted customer service. This is complete BS.

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Cindy Braden
, US
Feb 19, 2010 9:37 pm EST

Has anyone found a way to recover their money? My bank, which was Bank of America, told me they couldn't do anything until the company actually got the money. Then, I could contact their fraud department. I have since closed my account with Bank of America. I refused to spend $39.00 stop payment fee on a $49.95 unauthorized withdraw. Why would I want to be out even more money! It also caused a lot of overdrafts on my account. The whole ordeal ended up costing me close to $500 dollars due to the number of overdrafts, especially when companies send checks/debits through a 2nd and sometimes 3rd time (fees). Since my bank was not willing to help, after 10 years of being a good customer and not having a history of overdrawing, they have lost my business. There has to be someway for the multitude of people who have been scammed by this "company" without having to spend even more on a lawyer. If you have found a way to recover your money please contact me at wiggle_woman@yahoo.com. I have thought of going to the media. United we stand!

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pissedoffvictom
Ocala, US
Jan 22, 2010 7:08 am EST

Yeah they just hit my account for 49.95 and I only had 12.00 in my account and created a NSF of 36 dollars that then lead to about 15 of my checks bouncing and more NSF's. I say forget leaving it up to legislation. If I can get some info on there business address and they are anywhere within driving distance of my house I'm going to regulate then with a base-ball bat against the back of their head.

This "practice" of theirs has a term, it's called theft. It is actually no different than if they walked up and pointed a gun in your face and stole the 49.95. As far as the federal government regulating them, well that would be paramount to having the crooks regulate the criminals, after all Freedom Customer Service is doing pretty much the same thing that the Fed does with our paychecks every week!

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debbi p
, US
Nov 23, 2009 3:21 pm EST

Has ANYONE actually received your 49.99 refund? If so please tell me how, it has been over the 30 days and I just called and was told it would be another 15 days! I am NOT the person for this company to jack around with...that is for sure!

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Arin12
, US
Sep 23, 2009 2:36 am EDT

This happened to me as well! My bank reversed the charge. They operate on a pop up/click through basis. Especially found on payday loan or payday loan matching sites. They capture your information and plug it in, then they count on you not making sure that one of those bubbles isn't marked "yes" when you go to the next page...BAM! You've just authorized them to debit your account for the $49.95.

This needs to legislated by the federal government! These scammers should not be allowed to hide behind othe webpages and then ambush your bank account!

I won't be holding my breath while I wait on the check that Freedom Customer Service is supposed to be sending to me!

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7:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

freedom customer service Unauthorized Withdrawal

This company has made an unauthorized withdrawal for $49.95 from my account via electronic check. When I try to login to access "my account" on their website, they tell me the the information submitted is incorrect, even though it matches the information they printed on their "check".

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Dalo1
Roseburg, US
Dec 14, 2009 2:12 am EST

agreed in full hers the info that i have from there site i actually got to log in
Description:

If a consumer cannot access their account on membershiplogin.com, you can give them the generic user name: Customer651 and pass: 651651 so that they may log in and look around.

This Freedom Membership was introduced to you via, our Bonus Pop-up Window, which asks if you would like a Free-Trial of the Freedom Membership, or was an Entitlement automatically extended to you as part of the Sign up Process for another offer.

In both cases, Terms of this Freedom Membership had to have been read and agreed to in order for the charge(s) to occur. These Terms stipulate that after the Free-Trial, an Enrollment Fee of $49.95 and Recurring Monthly Membership Fee, of $17.95, will be billed if not cancelled. An E-mail was automatically generated with your Login Credentials to the Freedom Membership Website, which also had cancellation information. If you didn’t get this email, it may have went to your Spam box.

This Free-Trial may also have been offered via, a Telephone Call. To receive a call from Freedom Membership, one must enter his/her Telephone Number, Online; first, on one of ours or an affiliate’s website and agree to the Terms and Conditions of that website, which stipulate that we may place this Telephone Call, to him/her, for showing interest in this product.

If the Sign up was done via Telephone, we try our best to provide the Audio File containing the Voice File of the individual signing up. You are free to Cancel and no longer be charged or be part of the Freedom Membership at anytime. We offer Cancellations and Refunds by using this Online Customer Service Portal.

An example of the Bonus Pop up can be viewed on this website, as well. In most cases a Mouse Signature, along with Agreeing to the Terms and Policies of this Freedom Membership, has to be completed and submitted in order for this membership to begin.

The Email that was automatically sent to you upon agreeing to the Free trial had the below Login Credentials which you can still access, prior to canceling your membership.

Your Membership provides you several benefits and services, including a Free Stored Value Visa card, Free Voicemail, Free Airline Tickets, a $10, 000 Credit Line, plus much, much more… Hope this helps ive go to make some calls to the bank, and here is there 1800 number also [protected]

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scammed16502
Erie, US
Dec 09, 2009 1:09 pm EST

I just got scammed, too. I'm filing an identify theft complaint with the FTC. You can do it online. Also, my bank filed a check fraud complaint, and said to contact the police, which I am going to do as well.

Also, REMEMBER TO CHANGE YOUR BANK ACCOUNT INFO. Your identity has now likely been sold. They probably have your SSN (had mine). So, change it. They are located in Las Vegas, NV. That's the only address info I have.

Phone number is [protected]

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Kate M.
Centralia, US
Sep 22, 2009 12:36 pm EDT

I called them today, they were VERY apologetic about not giving me my refund, they were supposed to have mailed it 2 months ago. They said that their company policy is to mail it 1st, then if I don't get it, they will electronically refund it within 48 business hours. WHAT A SCAM! I wonder how many other people don't continue to call and actually receive their money back? I have NO clue what they are, or what they do, but apparently I had 2 "accounts" with them...

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memymoney
, US
Sep 16, 2009 9:09 am EDT

This company is crazy to take my hard earned money from my acct, and I had to pay bank fees. I did know that this company was taking my money, with a check. I called and was sent a email that my 49.95 would be mailed to me. This was August 20 and I still have not got my money back. I also have a email that my acct was canceled, which I never remember opening. They said allow 30 days for a refund. We will see, if not I will be contacting a Lawyer. It's sad that people out there is that mean and kruel. This is one of the reasons america is like it is today. People taken People for granted.

upset american

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5bitts
, US
Sep 15, 2009 10:57 am EDT

Same thing just happened to us for the same amount. be adviced the companies can change check sequence and company name and resubmit it. You should probably change your account info.! these phishing sites are dangerous.

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maureen1
, US
Sep 12, 2009 6:57 pm EDT

The same thing happened to me! So glad my bank (tdbank) is a wonderful bank and they reversed it! It makes me SOOOOO angry that this company is taking advantage of people! I wish I knew what to do to make sure they end up in jail!

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Angry in MN
Mankato, US
Aug 27, 2009 9:18 am EDT

My husband and I had the same thing happen today also! We put a stop payment on that.. I would rather pay my bank the stop payment fee and not pay these scam artist! What the heck! They also had my Husband SSN# HOW? This is very scary!

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