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2.7 58 Reviews

Free Credit Report Complaints Summary

25 Resolved
32 Unresolved
Our verdict: Dealing with Free Credit Report, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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9:00 am EDT

Free Credit Report screwed by freecreditreport.com AKA CIC TripleAdvantage

I wrote this to send to the Better Business Bureau but it was too long and I'm way too frustrated right now to chop it down to 2030 characters.

I signed up at freecreditreport.com back in 2006, checked my credit report, canceled the account, NO PROBLEM. 3 Months ago I did the same and yesterday I noticed that the cancellation didn't go through and I've been getting charged every month since. Three $14.95 charges isn't a lot, but for a service that I don't use and thought had been canceled it is like throwing money out the window.

I called today to see why my account hadn't been canceled and to receive credit for the monthly charges. First the customer service rep tried to sell me 3 more months at a discounted rate. When I told the rep I was just using the site to check my credit report and that I don't want the service and just want to be credited and done I was told that they can't do refunds at all. I then asked to speak with their supervisor. The lady kept telling me that a supervisor couldn't help me and kept asking why I wanted to cancel. This went on for a minute straight before I finally just started repeating "Let me speak with your supervisor. Connect me to your supervisor." I had to say that for almost 30 seconds straight while the customer service rep continued to try to speak over me. She finally said she would have to put me on hold to get her supervisor. I waited on hold for over 5 minutes before she returned and told me that there isn't a supervisor. I said to her, "everybody has a boss and I insist you transfer me to your supervisor." I was told that there were no supervisors and then put on hold again while she looked for one. I was watching the clock this time and 13 minutes went by and I was still on hold so I just hung up.

I called back again and the same thing happened but I didn't stick around to see if the rep would try to find a supervisor a second time. I decided to try again but not tell them that I wanted to cancel this time and see if that works.

So, I called back again and before any talk of what the call was about insisted that I be connected to a supervisor. The customer service rep I was now talking with said that they cannot connect me to a supervisor unless I state what my problem is. I told the lady that I am not going to waste anymore time speaking with someone on the first level of customer service and that I want to speak with somebody higher up. She continued to tell me that unless I tell her why I am calling that she can't connect me to a supervisor, which I think is ridiculous. So, I sarcastically said, "I am so happy with the service that I just need to tell somebody". Silly enough, that was all it took for her to be able to find me a supervisor. I feel like I could have told her that there was an elephant in my account and I would have been transferred. Anyway, after being put on hold for 4 minutes a supervisor picked up the phone. She told to me that I had signed up once in 2006 and canceled 3 days later and that I had signed up again this year and never canceled. I explained to her than I know there is a charge after 7 days of freecreditreport.com service which is why I canceled immediately after checking my credit back in 2006 and why I did the same this year. I told her that through some mix up the cancellation didn't go through and that I simply wanted to cancel the account and be refunded the three $14.95 charges. She told me that she cannot refund me because the services were active. I explained that they should not have been active after I called to cancel and that I just want to cancel and be refunded. After going back and forth over and over about how they can't refund my account and me telling them that it should not have been charged in the first place I told her that I was becoming frustrated. I told her that I feel like I'm being put through the loops of some outsourced Indian call center because it's cheaper than refunding me. After 3 calls and speaking to 4 people, all who were Indian by coincidence I guess, she told me that "we are in fact located in the US and do not outsource. Sir, are you racist?". I was outraged. I could not believe that I was calling to have $44.85 of services that I didn't use refunded and was ending up being called a racist. At that point I told her that enough was enough that all I wanted was a refund and that if she couldn't do it then please transfer me to her supervisor. She told me that there isn't a way to do a refund and that she doesn't have a supervisor. I told her, "that's [censored], everybody has a boss." She told me not to use profanity and I said told her sorry and that the situation is just really frustrating. I then said in a whiny, almost giving up like voice, "I just want a godd*mn refund and for this account to be closed for good." She told me again not to use profanity and that if I continue to that she would disconnect the call. I said exactly, "I'm sorry. I didn't know that godd*mn was enough for you to be able to hang up on me." There was no response and no click so I just kept saying hello until I finally realized that I'd been hung up on.

My god. I still don't know if my account has been canceled and I'm so frustrated right now with the customer service that I'm going to wait until tomorrow to call back and check. Has anybody else had a horrible experience like this or am I the only one?

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RCtexas
Allen, US
May 13, 2009 4:24 pm EDT

FreeCreditReport.com IS NOT ANYWHERE NEAR FREE
In fact it has cost me 63.14 in just 1 week
with reoccurring charges I was told.
I guess those irritating commercials have to be paid by those of us too trusting of a site that says one time fee of 14.95

Contacted Triple Advantage and they tell me no refund so I had to cancel my credit card.

Maybe those goofey kid commercials will disappear once people find out this is a absolute scam!
RC, Texas

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ncislover
Chattanoo, US
Mar 21, 2011 2:11 pm EDT

Okay, this is totally false advertising. If they say "free credit report" it should be free, not luring you in to pay for everything. And on top of all of that, you don't get your credit report unless you pay for it during the trial period! You only get a score, so how do you even know that's right? I'll never trust anything again that says "free" because it is never free, always a catch and/or fee. I hate companies that hide behind false advertising. What ever happened to "truth in advertising?" Oh, yeah, it never existed.

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jen3442
Rigby, US
Dec 16, 2010 7:46 pm EST

I went to find a free credit report and ended up enrolling in some credit monitoring program without knowing it. When I called to get a refund, they would not refund the money and said it was my fault for signing up and the disclosure statement was clear. I believe that I was enrolled in something I did not want and I was not notified that the 7 day free trial of this service was up. This is how companies in this country are screwing people all of the time. Just beware when they ask you to provided a credit card number to get your free report.

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Salinade
, US
Apr 22, 2011 2:01 pm EDT

I don’t know about you but I am mad. I was deceived by FreeCreditReport.com’s glitzy ads and the use of the word free everywhere. After watching one of their commercials I clearly had the understanding that I was going to be receiving a free credit report with no strings attached.

So I ordered the supposedly free credit report from FreeCreditReport.com. They asked me for my credit card number but told me it was just to verify who I was and is a safety precaution so that an identity thief could not obtain my credit report. So I didn’t think twice about it and gave them my credit card number.

A little while later I noticed the bills for $79.95 on my credit card statement. It was for the annual service from freecreditreport.com. In other words, this was truly not a free credit report. They bill you $79.95 for a year’s service and then they call it some credit watching program if you call them to inquire about it.

I looked this up and it is completely against the law. On the FTC website it says that this is not legal to do. If you’re going to be signing people up for a yearly billing scheme then you need to be clear about this in your advertising and you need to state the purpose and the costs.

FreeCreditReport did none of this. Not only that, but they were even dishonest when I called to inquire about it. Then they tried to tell me that I knew about it and that they told me all about it. That is a complete lie. If I had known that this supposedly free credit report was not to be free and was in the cost is $79.95 per year to be enrolled in a worthless credit watching program then I definitely would not have signed up for it.

FreeCreditReport.com should be made to lose their website as it is false. There is no free credit report here. They automatically sign you up for their yearly BS billing cycle and its all about profits and deceiving the consumer. This is why they use singers and glitzy ads so that simmers don’t see the truth and become deceived and fall prey to their $79.95 yearly marketing ploy.

Stay far away from FreeCreditReport.com. There is no free ride or free credit report or free anything you will get from them. It’s all just deceptive advertising and marketing! And just try and get them to stop billing you and to remove you from their billing cycle. It is frustrating and takes forever. I wish I had never ever contacted FreeCreditReport.com!

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Athnea Henderson
Vicksburg, US
Dec 07, 2011 3:15 pm EST

I have previously requested that the freecreditreport.com site stop debiting my card ending #4813 for $14.95 and on 12-2-11 they have debited another $14.95 causing my account to go into overdraft AGAIN! I rarely use the site and cannot access it because I don't remember what my username not password is because again I don't use it. I did however, send them a request to cancel my membership via the contact us button. If there is any way this complaint can be forwarded to them please do so, so they can stop messing up my account. Thank you Athena Henderson.

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Goodit
, US
Apr 29, 2010 7:40 pm EDT

What a SCAM! The customer service people don't tell you EVERYTHING that you are going to be charged for. I was told I qualified to have both me and my wife on the card for $14.95 for one year! Then we would get a notice via e-mail reminding us if we wanted to continue service we could keep that price as long as we didn't break the service. The year came along and I noticed they started billing me double. DOUBLE! Then I had to literally fight for 45 minutes with the Cust. Svc. Mgr to get the over charge refund. I cancelled my service.

DON'T BUY INTO THIS SCAM. They only show you ONE credit service. They do not show ALL the credit services such as Equifax and the others. If you want to see the other services you have to pay up the nose!

THIS IS A SCAM. HOLD ON TO YOUR MONEY.

Don't Tell Your Friends or Your Mom about this SCAM COMPANY because they will get screwed like we did and disown you! WHAT A RIP OFF! STAY AWAY FROM THIS SCAM COMPANY!

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LC in Alabama
Huntsville, US
Jan 28, 2010 11:24 pm EST

In two weeks, I was charged twice at $29.95 each.

Luckily, I paid with my American Express card rather than a debit card, so it was easy for me to get credited back for the charges. According to American Express, they are affiliated with FREECREDITREPORT.COM

Two weeks ago, I did sign up for a "free" credit report. Unfortunately, I neglected to read all the fine print & discovered the resport that I signed up for was NOT FREE, but cost $29.95. AND by requesting it, I unwittingly gave my permission for them to share my information (including my credit card information) with their "affiliates" like MQV*PRIVACYMID who began charging me fees for their services.

I was advised to continue watching my credit card statements for unauthorized charges from other "affiliates". No word on who those may be, but suffice to say that I will be VERY CAREFUL about any "FREE" offers of any kind on the internet.

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carlaque
vader, US
Jan 21, 2010 4:22 pm EST

These people are bunch of crooks. They show free credit score, 30 days free trial credit score and then collect your credit card. When you want to cancel within 30 days they have already charged your card. They will then claim you have agreed to terms and conditions

requested my free annual credit report from the web site freecreditreport.com. I had to enter a credit card number to receive my 'free' credit report. This month I noticed a charge of $14.95 on my credit card bill. I inquired and learned that I was automatically entered into a subscription service and that I had to take action myself to cancel the service and that I had to do it with 7 days. I did not request nor did I order this service. This is a SCAM and a FRUAD in taking advantage of the free credit report offere. I cannot believe freecreditreport.com is allowed to continue to take peoples monies. What is going on?

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angryperson822011
bushwick, New York, US
Aug 02, 2011 3:39 pm EDT

This company charged me 2 months in a row after I cancelled the free trial within the 7 day window, and the second month caused my account to over draft. They REFUSED to refund me for the months they charged me and REFUSED to pay me back for the overdraft charge they caused. During the call on August 2nd, 2011 the operator hung up on me when transferring me to a supervisor and when I called back I had to explain everything again because they were "unable to transfer back to the original operator" and the person I was speaking with sounded as though she was using a language translator instead of actually speaking to me. It was very mechanical and hard to understand.

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Cat
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May 15, 2008 4:28 pm EDT

I attempted to receive a free credit report for all three agencies and signed up for a credit score with a 7 day cancellation feature. I did not receive either my credit reports or scores but they not only debited my account but also shared my credit card information with another company! I called the supposed "agency" and was told that the additional "sharing" i had approved because i had not "unchecked" a box on their web site. this to me is deceptive, packaging practices to extort money from the consumer. One dollar from thousands of customers adds up to millions!

ComplaintsBoard
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3:35 am EDT

Free Credit Report Money being taken from my debit card

I have had this amount being taken from my account since February and my bank cannot give me any details on who this is payment is for. Can anyone help please or at least advise what can be done here...

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Onnica Holladay
,
Sep 21, 2008 1:56 pm EDT

After months of being charged for CIC Triple Advantage and TLG Great Fun, I finally decided to
check what these companies were and how to get from being charged.

I am handicapped, so have no reason to be interested in Great Fun. Looking up Great Fun brought
me to CIC, which makes me believe which if both are bogus companies.

I am losing $14.95 w. CIC and $14.99 w. Great fun monthly. I would like to know how to get off thier
payroll as I can't afford the $30 a month.

PLease get back to me as soon as you can.

ComplaintsBoard
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2:43 pm EDT

Free Credit Report Unauthorized charges to debit card

BEWARE: when signing up to get a free copy of your credit report on freecreditreport.com. On receipt of receiving your report, this company begins automatically charging your credit card $14.95 / month, if you don't read the fine print. It is a SCAM. You will sign up for a service called CIC Triple Advantage. The customer care rep I spoke with took me to the site and talked me through the language in the fine print about signing up for CIC*Triple Advantage (whatever this is). They refused to credit me back for the unwanted services, and said I did not read the terms and conditions closely, and I was at fault.

The customer care rep promised to email confirmation of my cancellation to my email address which I never received. I called back and asked them to resend the email address, and the customer care agent was not able to help to resend an email for my cancellation confirmation. This is unacceptable! Basic customer care support. This is a sketchy operation.

She advised that I would need to write a letter and fax to their Customer Relations group at 949.567.3858 in order to get a copy of my confirmation of cancellation. I asked to speak with her supervisor. I found it very hard to believe that Customer Care could not send an email to a customer! The supervisor said he would send a request to this "special" group on my behalf, but even he could not send me an email to confirm my account had been closed.

DON"T BE A VICTIM of not reading fine print. Stay away from freecreditreport.com.

They are scam artists who prey on consumer error.

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GFR
San Diego, US
Jan 22, 2010 7:42 pm EST

These guys are mother*&^%$. NEVER ever do business with them. They will NEVER refund your money. So, call your credit card company and dispute that charge.

###...

ComplaintsBoard
K
2:39 pm EDT

Free Credit Report Scam charges!

Someone better credit my 6 months of chare or susan warnik will here from me . this was found on the consumer web site (The trio of reporting agencies established a single authorized Web source for customers to access the information for free: AnnualCreditReport.com. That is the only federally mandated source for free, no-strings-attached credit reports.

The rest of the Internet Web sites advertising "free" reports -- more than 100 at last count -- are in fact impostors whose real agenda is to steer unsuspecting consumers into a for-profit marketing enterprise, according to a World Privacy Forum in-depth investigation and report.)

I found this in the complaints, so I have proof this is a scam.

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CHRISTOPHER DEBERRY
,
Mar 17, 2008 10:42 am EDT

I received a free credit report and agreed to the $1.00 charge but since then i have had three different companies billing me for $29.95 a month. I have disputed these charges with my bank and it has been very frustrating. I continue to have these issues and i am sick of it. Can someone please do something about these companies ripping people off. I am single and take care of two disabled parent i do not have the money in my account. I did not agree to anything but the one time $1.00 fee and i am pissed.

To anybody that reads this - Please do not visit the websites unless you have money to give away because they will continue to take it from you. I cannot believe that something cannot be done about this.

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augydog
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May 03, 2008 7:54 pm EDT

Anyone using Free Credit Report.Com BEWARE, it is not free, you will be charged a monthly fee. My fee was $12.95 without my consent. I was charged another $12.95 for the next month. I called VISA and had a new credit card issued and canceled the old card.

This is the coolest scam I have seen. I should have known something was up when they asked for my credit card number.

Just a heads up to Free Credit Report.com, its not free !

augydog

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Kris
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May 03, 2008 6:16 am EDT

You c an get a free credit report by going directly to one of the three major credit bureus. You are allowed 1 free per year. You may also go to annualcreditreport.com. If any site is asking for your credit card #, you are guaranteed to be charged more down the road.

ComplaintsBoard
J
9:17 am EDT

Free Credit Report Free credit report scam!

I'm being charged $12.95 a month by CIC Triple Advantageirvine for credit check reports, which apparently... I inadvertently agreed to paying for after getting a 'free' credit report! I've just spent 1 hour on the phone with them, and only managed to get two months money back of the 7 months I've paid for! i now have to write to their 'Consumer Relations Group to try to recover the balance of $64.75. What do you think my chances of recouping that will be huh...

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tluong
, US
Feb 12, 2009 5:43 pm EST

I have cancelled my membership today by calling the Customer Service number. I was charged once (still pending today), and it's $14.95 plus tax. I only had a 7-day free trial period. Regardless of their disclaimer stating that there is a membership fee of $14.95/month, it is in blue print on a blue background that blends nicely with the website. Nice disclaimer, scammers. This is not stated in the Terms and Conditions, which an operator tried to argue. I was able to cancel my "membership" and obtain a "refund", for which I am still waiting. What I did was speak to the operator, and told her how it is deceiving to have commercials and advertisements along with a website stating a free credit report. She had told me that I should have read the Terms and Conditions, which I did. She also told me that it was impossible to give me a refund. I asked to speak to a supervisor. She agreed, and put me on hold. I was put on hold for a few minutes, and the operator had told me that the supervisors were all busy. Then, she decided to give me a refund. Now, isn't that funny? I thought she just told me that it was impossible for her to give me a refund. All of a sudden, the impossible becomes the possible.

Now, if I were speaking to a supervisor, I would have told him/her the exact same thing I told the operator. If the supervisor only agrees to refund you one month as "courtesy, " but you have been charged for several, then tell him/her that it is not satisfactory. If the supervisor refuses to refund you the full amount, then threaten to report this to the Better Business Bureau. Usually, if the supervisor is "smart, " then he/she will agree to give you a full refund. It's faster and there's less trouble giving you the full refund as opposed to dealing with the Better Business Bureau, again. I hope this advice works for some of you.

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victim
Cleveland, US
Feb 11, 2009 6:48 pm EST

THESE CRIMINALS NEED TO BE TRACKED DOWN AND EXECUTED!

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Nedra Williams
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Oct 16, 2008 10:36 pm EDT

FREE CREDIT REPORT has charged my credit card three times for $14.95 after I asked for the FREE report. I have tried to cancel the service I didn't know I had and didn't want, but haven't suceeded.

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Julia Fox
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Jun 22, 2008 7:13 pm EDT

HOW DO YOU GET THESE CHARGES TAKEN OFF? I SIGNED UP FOR THE FREE SERVICE NOT THE CHARGES. I DO NOT GET MY CREDIT SCORE EVER!

Can someone tell me if they have resolved this?

My email is juliakfox1@hotmail.com

Thank you

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E
12:00 am EST

Free Credit Report Unathorized Credit card charge

My wife went to the website and took advantage of a free 30 day offer for Credit Report services. Before the 30 days was up she called and notified the company that we wanted to cancel. She was assured it was cancelled. We just got our credit card statement and a $14.95 was presented . I called and complainted then they claimed they dont show anywhere that my wife had cancelled the service and that I would have to pay the $14.95. I see that I am not the only one that they are doing this to. I would like to take this matter up with the US Attorney General's office. How do I do that?

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12:00 am EST

Free Credit Report won't refund

Started filling out for their "free"creditreport. but cancelled. A couple days ago i saw they charged my credit card, just called them and talked to a managed she says she can see that i viewed it, and will not refund my 14.95. I told her i never have been to that website, i cancelled it, and never recieved emails from them. So told me they sent me emails, and that they will not refund my money. I sent in a complaint to the BBB and hopefully they will resolve this. its horrible how the can do that. They kept telling me not to believe what the internet says, but then they turn around and screw you over. BAD BAD Company. So rude there

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Robin Pine
,
Mar 19, 2008 11:42 am EDT

This is one of the biggest scams I have ever been a part of. I did the free credit report.com and now they have taken over $100.00 directly out of my banking account! Unbelievable. And, they won't credit any of it. I warn all people not to participate in free credit report.com. There is nothing FREE about it!

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12:00 am EST

Free Credit Report Charge for Free Credit Report Unauthorized

On 10/27/07 went on line to request a free credit report at freecreditreport.com. Prior to proceeding with information I was asked to submit credit card information, at which time I was told my credit card would not be billed if I cancel within 30 days.

Upon checking my credit card statement on-line today there was a $25.90 charge from CIC Triple Advantage. I called (11/15/07) CIC and spoke with a Ciara and told her I wanted to cancel the service and ask if my credit would be reimbursed and she said "NO". I was also told the reason for the $25.90 charge was because $12.95 was for a incomplete request I made in August (which I do not recall making). I did do the request on 10/27/07 because of a charge that had appeared on a Transunion report when I applied for a loan with my credit union.

If a credit report is "FREE", why was I charged to go on line to look at my report and why do these sites require a credit card? This is a scam and need to be stopped.

CIC Triple Advantage need to be put out of business and required to refund every dime they have stole from consumers.

Sincerely

Marjorie Whitfield

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Suzee
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Apr 07, 2008 8:53 am EDT

The only truely free site is www.annualcreditreport.com

It is the one set up by the credit bureaus. All the others are only free to members and membership costs money.

All of us taken in by CIC Triple Advantage need to file a complaint at www.BBB.org

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12:00 am EDT

Free Credit Report $12.95 unauthorized check card charge!

A couple of months ago my son (Aaron) and I followed online instructions to receive our FREE credit reports. Of course you can't even get a free credit report without giving your credit card information. We both canceled the service within the 30-day period so we would not be charged a monthly fee. On Monday, October 15th CIC Triple Advanta put a hold on my account for $12.95 without my authorization. I called to inquire and they said Aaron had requested a free credit report on September 15th and that is a lie because I was the one who got a free credit report on that date.

THIS IS A TOTAL RIP-OFF!

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Sandra Ashburn
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Jul 29, 2008 11:38 am EDT

I am So tired of being charged $12.95 for CIC Triple Advanta. I have called 6 times and I am still being charged...can't we be reinbursed? They ignore my pleas...Is there a LAWYER out there that would start a " Class Action Law Suit " for all of us being STOLEN from?

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amanda bearrows
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May 28, 2008 6:43 am EDT

complete rip off!

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12:00 am EDT

Free Credit Report Class action lawsuit!

I though I was the only person cheated by this company until I searched google for a way to cancel my membership. There are enough people with complaints to file a class action lawsuit against this company for fraudulent activities. If anyone would like to join me in putting together such a suit, please e-mail me at tarakittykat (AT) hotmail.com.

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Kim and Marty Thomas
Nicholls, US
Jun 29, 2009 12:16 pm EDT

I myelf signed up for a free credit check thinking it was free too, boy did I get jipped. CIC*Triple Advantage as been taking $14.95 out of my account since December of 2008. I found the contact number and called them about it. They had a answer to everything I asked and told them. They canceled something I did not even sign up for and they even sent it to my e-mail address that I had to give them. They even had a nerve to ask for my debit card number, which they should already have because they are already taking my money out of my account without my permission. They also asked for my full social security number, of course I did not give it to her. She said she really needed that info to look up my account with them that I know nothing about. She even told me I had not signed up for anything, but I sure did receive a cancelation on my e-mail stateing I canceled. They are lyeing thru their teeth trying to cover their tracks. They are theives and we all need justice. I can't beleive they are still doing business. I've read so many reports on these people and they are still at it. Just remember, we honest, hard working people sweating by our brow are getting ripped off. It always happens to the best of us. Don't ever give your card number out to anyone on the internet. I have at least 3 more web sites taking money out of my account without my permission and I'm having a time trying to get address's on them to report them to the bbb. They do that to scam people, you have to be careful. You can't trust anyone. The lady at my local bank said the free credit report was the main reason where the other three sites are coming in from and stealing from my account. This is not right!

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Nikki
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Aug 28, 2008 6:43 am EDT

Ya they need to be sued. I just cancelled my account that I NEVER signed up for.

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Aaron T. Shirley
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Nov 30, 2007 4:43 pm EST

I signed up for the free credit report and am now being monthly charged 12.95. I was never notified in an email, or on the site of joining any membership. I am confused and angry that such a thing is happening. I would join in, and would love for this to stop.

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Charles F. Marcum
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Sep 21, 2007 10:42 pm EDT

I too am a victom of CIC Triple Advantage. There advertizement clearly stated that I could get a free credit report. Then I started getting billed $14.95 a month for the last two months. I called and they told be that they would cancel my membership [which I never applied for] yet I continue to get billed every month. I will gladly join a class action lawsuit. People like this should be put out of business.

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sue gala
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Sep 15, 2007 7:55 am EDT

I have tried also. My next step is to transfer my stuff to another credit card and cancel this one so they cannot bill to it.

Wonder if that would work?

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Christopher Sean Thomas
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Sep 09, 2007 8:09 am EDT

Experian/CIC has ripped me off also. They got me for $12.95 for two months. I'm having an impossible time canceling. I call, get transferred, and they hang up. I signed up for the class action lawsuit, as should everyone else. I'm sick of big companies such as Experian ripping off people.

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Free Credit Report - Unauthorized billing!

This isn't a complaint against the company, I'm just giving out information to everyone that's going to complain on the company. I've dealt with FreeCreditReport.com before and have NEVER had any trouble with the website, nor have I been billed. All I had to do was READ THE WEBSITE. If you go onto FreeCreditReport.com before you even put your name in to...

Read full review of Free Credit Report and 60 comments
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Free Credit Report - Unauthorized billing!

This company charged to my credit card $25.90 for services I never received nor asked for. This scam! Beware!

Read full review of Free Credit Report and 54 comments
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12:00 am EDT

Free Credit Report REFUND of unauthorized charges made monthly

PLEASE, ALL, MAKE COMPLAINTS UNDER "FREECREDITREPORT.COM" ALSO! THIS IS THE ROOT ORGANIZATION!

My story and how I got my refund:

I got my "free" credit report from FreeCreditReport.com about three months ago. For the last two months, I've received unauthorized charges from some outfit labeled "CIC Triple Advantage." Today, I found out that this is the label of the charges made for a bogus membership that FreeCreditReport.com had signed me up for automatically. Even if you think you are not wanting (or are clicking "no" for) any further services from them, this "membership" is begun, and you must give written notification that you do not want it, or you must call [protected] to "cancel membership." And be prepared to wait a long time. Use a land-line phone, so that you are not cut off!

Following is an edited-for-time transcript of my phone call to the above number:

After calling the number (at 12:20 pm MT) and telling the woman that I wanted to "cancel my membership," and after she went through a long spiel about how I signed up for such and such and that this included such and such, she put me on hold with music for a minute or so. The woman came back on and said that my membership was now canceled.

I THANKED her, and then asked for an email confirmation of this. She replied that it would be sent within 2 hours.

I THANKED her again and said that I would now like the charges to my account to be refunded. She said, "the charges are valid," and something about them not being refundable.

I POLITELY persisted, and asked to be transferred to someone who could give me a refund. She repeated the same statement: "the charges are valid," etc. and then said she would be right back. She came back and said that "as a courtesy only the $12.95 has now been refunded to your account."

I THANKED her, and then said, "now I would like the remaining charges refunded as well." Of course, she repeated the mantra and then more about not being refundable, only one month's charges...

I POLITELY said, "I would like to be transferred to the person who gave the approval the first time. She said she would try and ask and to please hold.

This time, the phone did not have music on hold but silence and a lot of clicking. I think that this was the company hoping that I would think that I was disconnected and hang up, because she spoke again after a minute or so (with no clicking, as if she were listening the whole time). I also think that the company has them listen for profanity and threatening language because these are cause for anyone to legally hang up. BE POLITE!

After about 2 minutes of silence, clicks, and knocking sounds, she came back and said that all the charges have been refunded but that I would have to hold for some kind of application process.

Finally, after 5 or 6 minutes of the same silence/clicking, she said that the application was approved and that I would be getting confirmation. I had a hard time understanding her accent, so I said, "Thank you. Please, also, I would like an email confirmation of this." She said that she'd already said that and repeated it back. (Good idea to ask again anyway with a difficult accent!)

I THANKED HER AND GENTLY TOLD HER TO HAVE A GOOD DAY. (I wanted to tell her that she needn't worry, that she wouldn't have that job forever, and that I hoped that she was paid well, because they make a lot of money --- but I didn't.)

I'll write another complaint, if I don't get what was promised.

Read full review of Free Credit Report and 18 comments
Update by Heather L. Berryman
May 22, 2007 1:13 pm EDT

I meant to write: I wanted to tell her that... she would NOT have that job forever. --HB

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wenders
Chandler, US
May 31, 2009 11:19 pm EDT

I too see I have been charged the past two months from CIC. I did not authorize these charges and actually had to look on line to see what this company was and called the bank to close my card. I will call CIC and see where it goes from here. Total scam, no where did it say I was allowing them to "monitor my account" what? How do we go about filing a suit? Anyone know?

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Julie Duffany
,
Jun 15, 2008 9:02 pm EDT

Shame on CIC! I just realized this was a charge not authorized by myself or my husband! I assumed that the $12.95 a month charge on our account was something my husband set up... or approved. We just realized that for over 16 months we have been charged! Charged for what? Someone needs to set up a class action lawsuit or something, how can they get away with this? Thank you to the person who posted a phone number for CIC. We are calling first thing tomorrow! They will be sorry they ever billed my account when I get done with them! I will keep you guys posted on what happened!

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Howard Cook
,
Apr 29, 2008 4:10 pm EDT

This is a scam - nothing but a pure unmitigated scam. They charged my credit card without my authorization. I received nothing except the meaningless credit report - no notification, no reporting, no nothing. My wife pays the bills and she mistakenly thought it was something I wanted. Went on for 12+ months. I finally woke up. Called CIC. It's in the fine print. This kind of crap has got to be illegal.

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Anita Crowe
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Apr 17, 2008 3:47 pm EDT

You are billing my credit card for charges that I did not agree to .It was to be a free report. It won't happen again. You should be reported to the better business bureau.

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Christi
,
Mar 18, 2008 7:06 am EDT

So I basically had the exact same issue with these guys only they charged me $14.95

I followed this person's advice and it worked!

The first thing the guy I spoke to did though, was try to sign me up for a different type of account... like that would happen!

They gave me the whole spiel about how it was a "valid" charge after the 30 day trial period and I kept saying I was under the assumption that after that 30 day trial period I would be given the option to subscribe to a full membership or the trial membership would cancel itself.

Then he said they sent me an e-mail confirming all the membership details (which I never received) and I kept informing him that I am very particular with all my e-mails and I don't delete them (for cases like this) and I never received one. He kept repeating himself about sending the e-mail and I kept repeating myself about not receiving one.

After a little back and forth banter, he put me on hold to "talk to his supervisor". He came back a short while later and said "as a courtesy, we will refund the money to your account".

I was polite as can be and tried to sound firm but not mad and angry. They want to keep people in their good graces, and if they feel they have already lost your complete support then they won't give you a penny's worth of refund because they figure they lost your business and figure you'll complain to everyone. But if you are seemingly cooperative then they feel they have lost their $14.95 but they also figure you won't complain about them (which we are all doing anyway..)

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Mike Dittmer
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Feb 12, 2008 11:00 am EST

February, 12, 2008
Tuesday afternoon...
Yesterday I was made aware of a charge of $14.95that showed up on my checking statement from my credit union. I asked the gal there from who did it originate and she said CIC Triple Advantage... A "Free" credit report company. He is what transpired...

I basically followed this person's advice and persistance and politeness got the job done. This was the first charge of $14.95 that I was aware of and after checking with my credit union, they confirmed that since my initial membership in the credit union in June of 2004 this was the first charge from this particular company concerning a "Free" credit report.

I was able to barely make out the words from the woman and finally was able to get the membership cancelled (with e-mail confirmation and within 2 hours) and refunded the $14.95 (no e-mail confirmation according to their company practices) but it would arrive in 7-10 business days. Also, after I mentioned that I realized that she was just the messenger I asked her if she was aware of the huge amount of complaints against her company.

After a little sigh and a brief moment of silence (like she was about to read her response off of a card) she confirmed that she knew of the complaints and that as a representative of the company could she possibly give me a word of advice. I said sure. "Sir, the reason we are authorized to cancel and refund memberships that are indeed valid, the reason is that according to our technical people, some people were not able to read all the information on our site."

"Because of this we are obligated to not make an issue of the problems and refund charges and cancel memberships when asked to. I would also suggest sir and this is most important... that if you access a website such as ours in the future, to please read all the details thouroughly so surprises of this nature do not occur again." I agreed with her, told her to have a nice afternoon and she told me the same.

She asked me if there was anything else she could help me with and I said no... Only after I hung up did i realize i should have asked her... "what about the people that don't call and complain? You feel alright still charging them? Anyway, I will wait for the outcome and relay the information here... good or bad.

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peter
AH, US
Feb 04, 2008 3:12 pm EST

I called them to cancel my membership and also get a refund. The girl said she would cancel my membership but that I couldn't get a refund. I asked for a manager or someone higher up. She told me they were out and that they would tell me the same thing. I proceeded to call my credit card company, Capital One, to dispute the charges and the woman told me they get complaints daily regarding CIC. She told me they would dispute the charges and was very nice. I hope that it goes through as it seems that it is a common thing with them. We'll see.

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Eboni Britt
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Feb 01, 2008 2:21 pm EST

these people took two $1.00 payments. and i check my account today and it say's that they have taken $29.95 and i never , said that they can take that money from my account. i called and i was on hold waiting for some one to get the phone , there was no music or talking. I think that , that is very unprofessional to not have any music and to let people know that people will be right with them. And then for the web site to say that it is free , they just need a dollar, ( not two payments of a dollar, and another payment of $29.95) and the nfor you to call and try to speak to some one about getting your money back , and every body is busy .this company is a cheap that had to lie and steal from every one , to make money. i have to call again , and i better get my damn money!

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gabriel macintoshelle
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Jan 11, 2008 10:00 pm EST

i called cic three times in 1 hour trying to cancel my account and two reps said it could not be refunded so i told them i never signed up for this service she said it was from freecredit report.com and i said ok well then why isnt it free ? she asked me to hold and i never got to talk to them one rep even hung up on me i called my bank and theyre blocking cic from charging me

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D Hill
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Dec 12, 2007 9:30 am EST

It did work and i did get a month charges returned to my account. now im going after the rest of my money, this company really does need to be shut down.

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12:00 am EDT

Free Credit Report Unauthorized charge $12.95 per month by CIC Triple Advantage

I did not authorize this charge to be taken out of my checking account every month. How do I stop this? Help smb!

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Dawn Ellison
,
Dec 03, 2008 7:22 am EST

I've been getting hit with $14.95 charges every month by CIC Triple Advantage. I have not authorized this nor do I even know what it is. I pay my Credit Card down every month and it was very obvious to me. What about the people who have balance every month and may overlook the $14.95 charge. I will first contact my Credit Card Company and have them go after the thief! I will also call the phone number listed on this site. What a scam.

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Jim
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Nov 21, 2008 11:55 am EST

It took me calling my on-line banking support and having them do a three way call to get this cancelled. I had called triple advanta before and they said they cancelled it...but didn't...so I got my bank involved. They said i'll get a confermation e-mail in 24 hours. We'll see. GOOD LUCK with this company.

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Ally
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Sep 12, 2008 12:19 pm EDT

When you sign up for your "free" credit report it is clearly stated in the terms that you agree to sign up for CIC Triple Advantage for 30 days free, after which period you will be billed $12.95/mo. until you cancel. You won't get your money back usually, but you can call the number on your credit card statement and have them stop billing you. You won't get the service anymore (if you're even using it).

Make sure you read the terms on all those credit report sites before you sign up! Almost all of them require you to sign up for their monitoring service which cost anywhere from $10-$50 per month.

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Stephanie
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Dec 05, 2007 6:51 am EST

I too have received charges to an account that my husband and I were hoping to close. Because it had no money that account is no in the negatives. I called the number that appeared on my bank statement [protected] to have the reimburse me for those charges and to cancel the account. They gave me a hard time so I threatened them, they did reverse the most current charges but refused to do any others.

Make sure to read the fine print when signing up for ### like this... my advice: just don't do it.

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Tired
, US
Aug 27, 2007 12:53 pm EDT

I've called and canceled now 3 times and am still being billed.

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Brandon Grimes
,
Aug 17, 2007 12:37 pm EDT

Hey guys! Same exact thing happened to me, and the last guy to leave a blog Adam Lingwood was right. Just call that number and cancel. Its not fraud but they never tell you about it. So just call and cancel!

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Adam Lingwood
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Jul 22, 2007 12:02 pm EDT

CIC has been billing be the $12.95 a month from freecreditreport.com. I took the opportunity to read the terms and conditions and it says there that you will be billed on a monthly basis. NOTE FOR EVERYONE: There is a number to call in the terms and conditions. I just called it and canceled my account. Took less than five minutes. Open up their terms and conditions and do a search for "monthly". You'll find what you are looking for a few searched words down. The number they give you thats buried in this wall of text is [protected]. Happy Hunting!

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genina allen
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Jul 14, 2007 5:01 am EDT

I have been getting charged 12.95 for the last 5 months or so for what i am guessing is for credit report. I have never requested an online credit report, EVER, I DON'T EVEN KNOW HOW TO DO THAT! If my money is not returned and these charges canceled i will be SUING TRIPLE ADVANTAGE!

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Sandra Knowles
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Jul 01, 2007 11:32 pm EDT

I have called and canceled services I never signed up for and I am STILL being charged a monthly fee! They give you a line of BS and a whole big runaround. This company sucks!

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Jeremy Knudsen
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Jun 18, 2007 9:48 am EDT

The phone # on their website is not working. Call this # to cancel [protected]. It is the number for ConsumerInfo.com but its the same company as FreeCreditReport.com. When they ask you why you are canceling you should give them a piece of your mind like I did.

ComplaintsBoard
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12:00 am EDT

Free Credit Report Credit card charges without permission

I contacted Green Dot Credit Card Company regarding charges on my card and was informed that the charges were from CIC Triple Advantage. I immediately contacted CIC @ [protected] and was informed I would be receiving a credit of around $25.00 and the service would be cancelled immediately. My credit card is reloadable so after putting $200.00 on it last week I discover that $24.00 has been charged again to my credit card. I am Sick and tired of these charges being taken off my credit card without my authorization. I have once again written to Green Dot regarding authorization!

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marie kernin
beach park , US
Aug 16, 2008 8:23 am EDT

I have notified cic triple advantage to refund my money on my credit card account, due to I not wanting it. I have notified my credit card company and tey told me to submit a complaint. It was posted to my account on 8/10/08. I believe the reference # is 877-4816825ga in the amount of $14.95. Please have this refunded as I have changed all my security codes online.

Thank you,
Marie Kernin.

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Retha Gregory
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May 01, 2007 12:00 am EDT

I was charged 12.95 for a "free" credit report. The web site failed and I was not even allowed to print the report.

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ron freer
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Sep 14, 2008 10:35 am EDT

i agree the charges 14.95 were charged to my credit card as well this is great i just love this misleading company for helping us keep an eye on our credit report for crooks like themselves real funny huh my card company will charge them back but just think of how much time we have to waste on this crap as i dont have it! its a good thing i had time to look close at my last statement

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Robert Rodriguez
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Aug 28, 2008 10:39 am EDT

I have been charged $14.95 from cic Triple Advantage for something I have not ordered. I will be contacting the Attorney General for the state of Washington and filing a complaint.

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elsa berrios
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Aug 23, 2008 6:06 am EDT

please cancel any membership, i don't want to charge of my credit card anymore tahnksss

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Sharon
,
Aug 07, 2008 12:36 pm EDT

This is a company that took $14.95 out of my account for each member of my family. Two sons, father and myself. To return your money each person, that answers the phone give you something different. My money will be returned in seven day, the next one 7-10 days. Today 7-14 days. They took this out of my account on July 23, 2008, my money has not been returned as of today August 7, 2008. Do not give them any of your credit card information, they are frauds about taking money for this out of your account.

Beware Not Worth IT! Pass this by!

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GAgirl
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Aug 06, 2008 12:38 pm EDT

you guys need to contact your credit card company and file A CHARGE BACK. there's no sense arguing with these ###s. They are paid to talk you out of canceling.

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a
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Aug 06, 2008 12:30 pm EDT

I actually just got off the phone with cic triple advantage and they are a SCAM! I definately urge anyone not to do FREECREDITREPORT.COM. They do not say anything about cancelling your membership once you get into your credit report. The initial page where you put in your credit card is the only place that says anything about being charged and to cancel in 7 days. They do not offer you any more information nor a phone number to call and cancel. This is absolutely ridiculous and I have learned from my own mistake. Don't let yourself be scammed into this website!

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Dale S. Burton
,
Jul 01, 2008 8:41 am EDT

I never signed up for this report and have been charged $14.95 for two months to my credit card.

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Greg Mclaughlin
,
Apr 20, 2008 7:25 pm EDT

I do not want to be charged for this service anymore.

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12:00 am EDT
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Free Credit Report - Charges of 12.00 never authorized!

I went on line to request a "free" credit report as advertised on TV. I paid $2495 for the report. Then a charge of 12.00 dollars started to appear on my debit card. I have called the company and canceled the so called membership I never applied for in the first place. I also alerted my bank. These people need to be shut down.

Read full review of Free Credit Report and 33 comments
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Free Credit Report - How to cancel the charges!

I had a hard time even finding a number to call about this one and they will never write you back. I just called my bank's customer service provider and explained I wanted to stop charges. She three way called the number on my bank statement for the charge and told them she was calling from the bank. They agreed to cancel the "membership" and said I would incur more fees. Worth a try...

Read full review of Free Credit Report and 99 comments
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Free Credit Report - Watch out! No credit report is free!

I logged on to freecreditreport.com to of course get a free copy of my credit report. When you sign up it offers a free credit monitoring service that is mandatory to sign up for (and give your credit card number for). I must not have read closely because I thought that in order to get the service you would have to renew it after 30 days. I was mistaken...

Read full review of Free Credit Report and 36 comments

Free Credit Report Customer Reviews Overview

FreeCreditReport.com is a web-based service that provides consumers with access to their credit reports and credit scores. The platform offers tools for monitoring credit and alerts to help users stay informed about changes to their credit file. Additionally, the service includes educational resources aimed at helping individuals understand their credit status and how it can impact their financial decisions. FreeCreditReport.com is designed to assist users in keeping track of their financial health and identifying potential errors or fraudulent activity on their credit reports.

Free Credit Report In-depth Review

In summary, FreeCreditReport.com is a service that provides users with access to their credit reports and monitoring services. The website is designed to be user-friendly and offers a range of features to help individuals understand and improve their credit status. Below is a detailed review based on specific aspects of the service.

Website Usability and Accessibility

The website is quite easy to navigate, with clear menus and options. The design and layout are straightforward, which helps in finding information quickly. It is also mobile responsive, meaning it works well on smartphones and tablets. However, specific details about accessibility features for users with disabilities are not provided.

Services Offered

  1. Types of Credit Reports Available: Users can access their credit reports from the major credit bureaus.
  2. Credit Monitoring Services: The site offers credit monitoring services to alert users to changes in their credit status.
  3. Identity Theft Protection Options: There are options for identity theft protection to help safeguard users' personal information.
  4. Additional Financial Tools and Resources: The site provides various tools and resources to help manage finances and improve credit scores.

Sign-Up Process

The registration process requires some personal information and verification procedures to ensure the user's identity. The time taken to access reports after sign-up is not specified, but typically, such services provide immediate access upon successful verification.

Cost and Pricing Structure

FreeCreditReport.com offers both free services and paid subscriptions. While the free version provides basic credit report access, the paid subscriptions offer more comprehensive monitoring and protection. The pricing is competitive, but users should assess if the additional services are worth the cost for their needs.

Accuracy and Reliability of Information

The accuracy of credit reports from FreeCreditReport.com is generally reliable, as they source information from established credit bureaus. The frequency of updates and the dispute resolution process are crucial for maintaining accuracy, but specific details on these aspects are not provided.

Customer Service and Support

Customer support is available through various channels and during specified hours, but the exact details are not mentioned. User feedback suggests that the responsiveness and helpfulness of the support team are adequate.

Security and Privacy

The website employs standard data protection measures to secure user information. The privacy policy is transparent, outlining how user data is used and stored. Users have some control over their personal information, but the extent of this control is not detailed.

Educational Resources

FreeCreditReport.com provides financial education content, tools for improving credit scores, and a variety of FAQs and guides to help users make informed decisions about their credit.

User Experience and Satisfaction

Testimonials and user reviews on the website indicate a positive user experience. Overall satisfaction ratings are high, and there seems to be a good level of repeat use and loyalty among customers.

Pros and Cons

  1. Advantages of Using FreeCreditReport.com: Easy to use, offers a range of services, and provides educational resources.
  2. Limitations and Drawbacks: Lack of detailed information on update frequency, dispute resolution, and customer service specifics.

Final Verdict and Recommendations

Overall, FreeCreditReport.com is a useful service for those looking to access and monitor their credit reports. It is particularly suitable for users who want basic credit report access for free, with the option to upgrade for more comprehensive services. However, users should compare with other services to ensure they are getting the best value for their needs.

How to file a complaint about Free Credit Report?

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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with Free Credit Report in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Free Credit Report.
- Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses.
- Specify the desired outcome in the 'Desired Outcome' field.

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- Review your complaint for clarity, accuracy, and completeness before submitting.

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- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint or review about Free Credit Report on ComplaintsBoard.com.

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