In September we had work done and with a repair of over $500.00 we were issued a coupon for $300.00 worth of free gas. Receipts had to be from the same gas station and after mailing in $100.00 per month of purchased gas we were to receive a coupon for $25.00 worth of gas for 1 year. $ 25.00 per month of $100.00 receipts submitted monthly.
The address was in Largo, Florida and I sent receipts each month. I notified Ice Cold Air and also e-mailed Gas Redemption Center. Both responded...Gas Redemption sent the following e-mail (with a few variations) each time I e-mailed them
Dear Valued Customer,
We have incurred a complete sequel server database crash; we are aggressively working just as fast as possible to get the newest system functioning properly to better service your account.
These issues were unavoidable and unintentional. We have completed the new database software and are in the process of switching the new and the old. During this time you may experience telecommunication issues with our firm, as well as internet. We are currently creating a list of all cards due, which will be shipped between now and mid-January 2009. I understand this is a frustrating situation. You have all rights to be upset. However, keep sending in your receipts - our top priority is your satisfaction and assurance that you will receive everything owed to you.
Now the kicker, the receipts I sent in February has come back "REFUSED"...this weekend I'll take the time to drive by the address.