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Free Credit Report / monthly charges

CA, United States Review updated:
Contact information:

I keep on receiving charges of $14.95 on my credit card and I never ordered anything.
My credit card says i have to do it direct with them but htere are no
phone numbers to call

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Comments

  • Th
      4th of May, 2010

    The exact same thing has happened to us... My husband went on the free credit report website to look up our credit about 7 months ago and every month since then we have been getting a $14.95 monthly fee automatically withdrawn from our checking account and my husband said he never gave authorization or signed up for a monthly program. I have trying to get this removed for several months but the e-mail address on our ckg statement is not recognized. Now I need to call the bank and see what they can do about blocking it... Just a reminder that people really have to be "VERY CAREFUL" with any thing that says it is "FREE" on the Internet..!!! ~ Anita & Joe from Pittsburgh, PA

    0 Votes
  • Aw
      13th of Aug, 2010

    i had the same problem i was able to contact them 1-888-294-9477 i kept a old e mail they sent me and provided my membership # and the last 4 # of my ssn and i got the name and id# of the agent after he stated they would send me a conformation # in 24hrs hope this helps

    0 Votes
  • Go
      16th of Nov, 2011

    here is the info to contact them!!!


    Experian Consumer DirectAddress:‎
    18500 Von Karman Ave # 900
    Irvine, CA 92612-0526


    (949) 567-3600
    consumerinfo.com‎

    0 Votes
  • Fr
      8th of Aug, 2013

    The same thing happened to me. I just called 888-294-9477 and J.R. at Experian said they can cancel it, but they will not refund the $14.95 I was charged for the first month. I did NOT order this. I thought I was paying $1 for a one time report that showed my credit score, but instead it was a trial for a $14.95/month service. I never even got to see my credit score, so now I'm worried I have been a victim of identity theft.

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