Fred Fincher Motors / Unsatisfactory service
Fred Fincher Motors
8600 N. freeway
Houston, Texas 77238
I, Leroy Compton purchase a used vehicle from this company on 01/20/2007 for 1,800.00 down and 325.00 per month. On 02/03/2007 I had to take the car to a transmission repair center due to failures with in the transmission. The bill came up to a total of 2,200.00. On the date of the sale I was given a 90 day warranty and the warranty should have covered transmission failures,engine failures , and the drive axle., however the warranty only covered 850.00 of the cost due the problems within the transmission being preexisting. I then tried to contact the dealership who wanted nothing to due with this situation. My self as well as my wife and daughter spoke to different salesmen and we were treated very poorly on the customer service side. The salesmen started to tell them not call anymore and they could not speak to them(my wife and daughter) and went as far as to hanging up in their face. We feel that this is very unsatisfactory and someone should be notified about this problem. We have not been able to drive this vehicle for going on 5months because we are trying to take legal actions to come up with a resolution to this problem. I would like to thank you for taking the time out of your day to review my letter and it would be greatly appreciated.
Mr. Leroy Compton, Jr.