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4.2 313 Reviews

FragranceX.com Complaints Summary

18 Resolved
65 Unresolved
Our verdict: When using services from FragranceX.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:18 pm EDT

FragranceX.com Scam

We have purchased some products from the web site www.fragrancex.com. They claim to be confident and have worldwide shipping. It's been more than 2 months and we haven't recieved our products. They don't even give any information if our products have ever entered our country. For people who intend to shop from this web site, be aware that they are not at all confident. If there is any authorized foundation for confidential internet shopping investigate www.fragrancex.com.

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Erika Halmos
, US
Nov 05, 2016 7:56 am EDT

fake parfum horrible management people working illegally and the parfum not real only hired people who not speak English only Spanishpeople working without paper

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ksmiley
, NZ
Feb 14, 2011 11:38 pm EST

I have had the same problem... my product was supposedly shipped on 19th November yet I am still waiting. Have tried emailing several times only to get the same generic reply. So in the end I called, & was hung up on as soon as I said my product hadn't arrived. I eventually got to speak to someone after pressing a different menu option & was told that it would be held up in customs (for 2 months?!). Was told to just wait but it has now been nearly 3 months & I guess I just have to accept that I have lost my money.

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5:09 pm EDT
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FragranceX.com Non delivery of goods and payment taken

Re-submitting as I misspelt the company name and it's important to get it right!

FRAGRANCE.X has failed to deliver goods, despite numerous attempts at chasing them. When I emailed a query, they first said that the product had been despatched. When I sent a second, more stern email, they claimed that they had a backlog of orders because of the Iceland Volcano problems which had affected flights. They claimed that the goods would be despatched and it still has not arrived. I am now endeavouring to get a refund so I hope the organisation isn't a total scam and just incompetent. But I'm not optimistic!

How I wish I had seen all the other comments before I bought from them.

Everyone else who has been stung take care... if you used your personal debit card to pay the company, talk to your bank. They have your personal details which you need to protect ASAP.

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Tracey Mountford
, US
Mar 04, 2016 12:12 pm EST

I am waiting for my purchase paid for then i got a text from dhl courier company asking for 23 pounds before they can deliver my parcel; there was no mention of using a courier and additional costs i am furious and trying to get my money back as they wont deliver the parcel unless i pay DHL, i have raised a dispute with pay pal wished i gone local paid more but at least i would have had my perfume .wont be giving up until i get my money back or perfume i have paid for without any additional charges im thinking of writing to the newspapers too

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ksmiley
, NZ
Feb 15, 2011 12:15 am EST

I 've had the same problem... my product was supposedly shipped on 19th November yet I'm still waiting for it to arrive. I've tried emailing several times only to get the same generic reply, saying that goods had been despatched but may have been held up in customs & that they did not have tracking details. In the end I phoned, & was hung up on as soon as I said my product hadn't arrived. I eventually got to speak to someone after pressing a different menu option & was told that people who had ordered 2 wks before me were only just receiving their orders and that mine should arrive in 1-2 weeks. It has now been nearly 3 months since my order was 'dispatched' & it looks as if my money is lost :(

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Kath Martland
Wigan, GB
Jan 26, 2011 7:14 pm EST

After reading all the complaints about Fragrance X, com I only wish I'd have known about these before I made an order! I ordered two perfumes as Christmas presents for my daughters on the 22nd Nov 2010, I rang them 2 weeks later for reassurance that they would arrive before Christmas. The woman said something about them possibly being held in customs but was confident they would arrive. I rang again the week before Christmas and requested a refund as I didn't believe I was going to recieve these perfumes, a different rep told me it had to be 2 mths clear from the date of order before they could give a refund. 'Ok', It is now the 26th Jan- just over the 2mth mark and I have called them again today, TWICE I was cut off after I explained my Situation and the third time the rep gave me a load of bull about whoever told me to wait 2mths have been sacked through giving false info. I told her I WANT MY MONEY BACK! She said people who ordered 2 wks before me are just recieving their perfumes now, but I dont want the perfumes now I told her, Christmas has been and Gone!Just give me a refund! She said I can only have a refund when I recieve the perfumes and then return them. Its screaming out at me that I am not going to get my money back. I paid with me debit card and will be in touch with my bank tomorrow. As far as im concerned this is theft and Fragrance X are not getting away with this. They are a bogus setup earning their money by thieving from honest hard working people like myself. DO NOT ORDER FROM FRAGRANCE X OR YOU 'WILL' BE DISAPPOINTED!

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2:15 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

FragranceX.com DON'T WASTE YOUR MONEY ON FRAGRANCEX

DON'T WASTE YOUR MONEY ON FRAGRANCEX.
They charged $30 and never gave me anything
I lost 30$. FragranceX never gave any explanation as why I didn't receive my order. They also don't answer to emails.

All I get is these 'please wait a moment' emails. I was supposed to receive my order two-three months ago.

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Edan
Hertford, GB
Jul 31, 2010 5:28 pm EDT
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Well Hallelujah

FragranceX has delivered the order months late... I expect because of I would not let up, and posted a side Wiki by their website listing on Google and send the letter to them as advised by UK Trading Standards.

By the time they left the goods at the post office (with £20 extra to pay), I had bought the product from a famous and much trusted London Department Store (wish I'd done that in the first place), so we had this and FragranceX's product to compare. The latter looks and smells different from the perfume I bought in the Department Store, but it smells fine. So the moral of this tale is if you want to wait months and get an unauthentic product and lots of aggro in between receiving your order shop with FragranceX... if you'd rather avoid this, buy your perfume from a proper shop.

But at least I got something... Good luck to everyone else trying to get something out of the "company".

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Edan
Hertford, GB
Jun 12, 2010 5:58 am EDT
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How interesting that you actually got a delivery, albeit a fake perfume! A little miracle in itself. Good idea about the pre-paid cards.

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ericzamo
Hood River, US
Jun 10, 2010 11:22 pm EDT
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I used a pre paid credit card that had 2 cents in it and bought a dulce $ gabbana Perfume. It took awhile to get here and i could tell it was a fake but it still smelled good. You should use one that has little money in it and get them for free. Hurry before they don't accept pre paid credit cards.

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Edan
Hertford, GB
Jun 08, 2010 7:01 pm EDT
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Not sure how often people on this thread re-visit, but I had an idea to warn others about Fragrancex.com. You could write a warning to potential buyers through Google's Sidewiki. Go to Fragrancex's website, click your Google panel until you find the words Sidewiki - a panel will appear on the left hand side of the web page, and you should be able to post a comment about Fragrancex along its website.

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5:38 pm EDT
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FragranceX.com No show of item

Like many others, I had ordered from Fragrancex.com once before in the past with absolutely no problems. However, they tend to botch up second orders for some reason (from my extensive research online)... ordered a perfume on the 31st of March, it is now the 30th of May and there is still no show. Of course they spiel the usual 'It's in customs' speech, however delivery to New Zealand has never been a problem in regards to fragrances, and after contacting NZ Customs they assured me they never 'hold' items, and if they DO, they send out a wee note to let you know so.

Needless to say, I received no such note. I was very unhappy so launched a dispute through Paypal for a refund. That was today confirmed in my favour after barely no response from Fragrancex.com themselves. My advice to anybody wanting to order from there is DON'T! Their prices are great - and obviously too good to be true. Be warned.

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Anita Hickok
San Antonio, US
Oct 21, 2010 12:16 pm EDT
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Three charges showed up on my bank account this morning and I did not order anything from FragranceX.com - only one order yesterday from Fragrancenet.com

Coincidence? I DOUBT it.

The charges are being reversed per FragranceX, but I want to know who made the charges!

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1:57 pm EDT
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FragranceX.com Shipment fraud

FragranceX is run by a big fraud, all sales persons are fraud there. Paid $75 for their Worldwide Premium Shipping (DHL/UPS/FedEx) but they shipped my order by USPS Priority which is much more slower and cheaper service. Their website is full of lies, never ever believe, they sell fake cosmetics and perfumes, many buyers never received their orders, there are lots of proof here. Just don't lose your money, this is my only request.

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rreznik
Los Angeles, US
Aug 21, 2011 12:42 am EDT

We bought products from them as well and they were never received. I've searched the web and they have over 1, 000 negative reviews of people claiming the same... you pay, you dont get the product.

They're 100% fraud. Also they're posting positive reviews of themselves to make it look like they're actually a legitimate company.

Avoid them at all cost. You will think you're saving $10-20 but you're actually losing the full amount you're paying.

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AleesaTurner
Melbourne, AU
May 01, 2011 7:07 pm EDT

Hi, I'm from Australia. I ordered perfume TWO months ago and still haven't received it ! They keep sending me emails saying it's been held up by Australian customs but little do they know that I'm actually a customs officer here and that's absolutely the biggest lie ever ! We do not hold packages unless they are suspicious. They are the biggest fraud company I have ever dealt with. I have seen so many complaints on the Internet, so why is the usa government allowing them to operate ! I'm going to take this further all the way and sue them for fraud

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JPPCanadian
Kingston, CA
Mar 26, 2011 6:06 pm EDT

I ordered my cologne over 2 weeks ago and am receiving the same runaround as others: "Canada Post is slow. Canada Post doesn't update tracking quickly. Thank you for your patience." I am in the hole $20.00 and they have now stopped responding to my emails requesting my product.

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unityqixin
Edmonton, CA
Feb 26, 2011 4:57 am EST

The shipping is really really slow. I ordered a Lancome compact makeup unboxed. The product sucks! It looks like some weired paste and creases into fine lines like crazy! Now I am pretty sure it s a fake product!

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5:41 am EST
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FragranceX.com - HAVE NOT RECEIVED ITEMS ORDERED

I have ordered perfume from this company as advertised on their website. The order was supposedly invoiced on the 16/11/09 and shipped on the 18/11/09. THe order no is 5118227. I sent this company numerous emails requesting date and time of delivery. Delivery was suppose to take place 7-12days of shipping date. It is the 21/12/09. well over a month...

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12:03 pm EDT
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FragranceX.com Shipments never arrived

2 orders never arrived. They say they can't provide a tracking number, but don't they have any kind receipt of having shipped?

They simply don't have any prove that they shipped it, they send if they want.

After having bought with them I had 3 other shipments arrived from US without problem and in just 2 weeks.

I should have looked for complaints before I shopped.

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Krista O.
Land, US
Jun 13, 2010 1:42 am EDT

I can't believe I'm reading these comments. I ordered from Fragrance X. com and received my order very fast. The fragrances
and one lotion I ordered were the best priced of any store(online or elsewhere)that I could find. I got free shipping too. The
box came from Long Island City, NY. I looked it up in my Rand McNally and it wasn't listed. I know of Long Island, NY but not
as a city and I thought that was a little weird. I guess I'm lucky I didn't get scammed like all you good people through out the
world that say you did. I don't think I'll order from this company a second time after reading all the negative comments.

Krista O. from Florida, USA

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Marcella N.
, CA
Nov 03, 2009 3:32 pm EST

I didn't received an order from Fragrancex.com, too.
It seems that they are operating kind of scamming website.Too many people are complaining about the same thing.
I woudn't advise anyone to buy from them.

Marcella(Canada)

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12:29 pm EDT
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FragranceX.com - Scam and cheating

I have placed an order with fragranceX.com at the very beginning of February 2009. Now we are in April! I was ensured that my order would reach me within 2-3 weeks - which is already a very long time! I am based in the UK and regularly order from the US. Some orders reach me within 7 days on STANDARD SHIPPING. First of all, FragranceX.com has been unable...

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10:21 am EST
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FragranceX.com never shipped and failure to answer phone when calling

ordered the "Can Can by Paris Hilton pack with the shower gell and lotion on their site for a sweet 16 present. when i call the phone line it goes press 1 to order all other calls press 2. when you press two they say to call back between 7am- i believe it said 9pm. i was calling on a day they say they are open at 11:18. if you call to place an order they are glad to answer the phone and i thought something was fishy because my product still had not shipped. i need to cancel this order and order a new one by thursday now thanks to this fraud of a site.

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ksmiley
, NZ
Feb 14, 2011 11:35 pm EST

I have had the same problem... my product was supposedly shipped on 19th November yet I am still waiting. Have tried emailing several times only to get the same generic reply. So in the end I called, & was hung up on as soon as I said my product hadn't arrived. I eventually got to speak to someone after pressing a different menu option & was told that it would be held up in customs (for 2 months?!). Was told to just wait but it has now been nearly 3 months & I guess I just have to accept that I have lost my money.

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C
4:50 pm EDT

FragranceX.com fake perfume

hi,
I bought two perfumes - euphoria nd aqua di gio, from fragranceX .com . they dont smell real and dont even last 5 minutes.
In short they are fake.
How can i get my money back?
Can i take any legal action against them?

Kindly help.
Thanks.

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9:47 am EDT
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FragranceX.com - Do not but from them!!

This company has the worst customer service anywhere.. they send out shipments with items missing, the do not reply to emails...they ignore all communications..they send out items damaged and used... Do Not Buy From them!!! Ron Yakuel Partner is as useful as a chocolate teapot...

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7:23 am EDT

FragranceX.com bad service

Placed order charged imediately nothing received for a month, called customer service for follow-up, verry rude and agressive representative. Received parcel a week later...it was empty. Wrote to customer service, 2 months have passed, still nothing received.

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Gabdel1
, MA
Jul 30, 2014 6:08 pm EDT

Ok, so as a follow up to this, and to be fair to the company, they did reply 24 hours within my recent email this time, and they processed my order, and delivered a tracking number of my package. I will see how things will go from here on, and maybe if their products are good, I will be ordering from them again.

Thank you.

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Gabdel1
, MA
Jul 29, 2014 6:58 am EDT

Thumbs down for their ### support@fragrancex.com support center forwarding. They're the most useless customer support you could ever get. I have ordered from them via Paypal and they rejected my order because they couldn't verify my " shipping address", then when I contacted their support I got asked to use CC and send them some verification documents, which I did, but the order still got cancelled immidiately after being placed, I contacted them again, guess what, I got the same scripted message:

"Thank you for your email and for your recent order with FragranceX.com. We
are sorry to inform you that we could not verify the billing details for
your order. Your order has been canceled and your card has not been
charged. We apologize for any inconvenience... bla bla bla"

So I contacted them and after 3 days I got asked to send the same documents AGAIN, which I did, 24 hours later here I am waiting for their reply (which I bet it will be another script copy and paste) while writing this rant. Will definitely avoid in the future, even if I have to make my own scents, so if you're looking for a fragrance store definitely avoid FragranceX. Now I'm going to try FragranceNET which has some great reviews so I hope things go well with them.

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asas
, SA
Sep 30, 2009 2:18 pm EDT

In case of purchase small quantities of a good company
I bought them Fragrances more than $ 6000
Unfortunately, they are the worst company that did business with them
Customs refused to enter the shipment into my country without bringing the original invoice
Certified seal of the company
More than two months and I contact with support and Victor and promised to send
Did not they send the bill
Currently in the consignment store DHL
After sending several e-mails & telephone calls
They asked me to return the shipment and send me money back
Reasonable that the issuance of an invoice and stamped so hard !?
I seriously doubt the credibility
Ask more than two months only and did not send an invoice

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AHMET
, TR
May 06, 2009 3:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You are totally right about their bad or even the worst service among all other online fragrance companies..
- They do not reply any of your e-mail,
- They do not send the fragrances eventhough they collect the money from your credit card,
- Somehow they have never and ever any tracking number,
- They are careless & arrogant,
- They are not able to provide proof of delivery even if you ask for it,
- support@fragrancex.com is totally useless e-mail,
- They always keep telling "please be patient and your order is on the way"

NEVER and EVER buy any product from FRAGRANCEX.COM

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tz_zzzz
, RO
Mar 06, 2009 2:49 am EST

I buy from fragrancex.com for about 2 years and I`ve never had a problem about shipping or else. They are very serious people.

ComplaintsBoard
K
12:00 am EST

FragranceX.com Failure to deliver, charged shipping fees!

Did not ship product to me but charged $10.00 shipping fee. This is a rip off - BEWARE! I wouldn't buy from them. Looks like a scam to me.

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Miguel Ferrari
, US
Apr 16, 2023 1:18 pm EDT

After more than patiently waiting for appeals. I never received my cologne. Paypal did nothing, post office is obviously a waste of time. This is a perfect example how THE USA gives off the pink slip to "legal theft". Keep your hundreds of dollars. Do not order from Fragerance X. The worst nightmare of my life!

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Jose Oliveira
, BR
Feb 06, 2013 9:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On October, November and December of 2011 I made 15 orders from FragranceX.com and never received them. Those orders were paid with a credit card. The number of the orders are: 8611553, 8611526, 8611127, 8611070, 8610884, 8589251, 8488916, 8468993, 8449634, 8490521, 8424641, 8410592, 8325017, 8249162, 8380052. FragranceX.com showed total disrespect to the customer by taking my money and never delivering the product. I DO NOT recomend ANYONE to buy in that store.

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bazboz
, BH
Aug 18, 2016 9:09 am EDT

2 month waiting no refound no perfume no cancel

many time same this answer like auto repl

"If it has taken this long, it is due to being held by customs. While most are not delayed for long, sometimes customs is not timely in notifying the recipient.
Your package is on its way and will arrive soon.
If it cannot be delivered for any reason, it will be returned to us.
I appreciate your patience and look forward to serving you again soon.
Thank you"

and the final message is

"Please note that we are unfortunately not able to recall a package once it has shipped from our warehouse, additionally we are not able to cancel or refund for any order that is still in transit"

that was the last message that end me to the making this review
that mean they don't care for customers and just stealth the money read their answer again and you will decide
i e-mail all those people ( Vinnetta, lee, , Renee, Salihah, Debbie ..) and others all same thing also i e-mail the manager and he ignore my message
DON'T BUY FROM THIS COMPANY

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rockpool
Blairgowrie, AU
May 06, 2011 11:54 pm EDT

Guess what.? After over 20 e-mails( and boy did i give them a mouthful) My perfume turned up 3 months to the day. I do NOT believe that the package I recieved was the same one that they originaly sent as it was is pristine condition. And after being in the postal system for that amount of time without a mark on it, would not happen.
To everyone out there who has ordered from them.. please keep bombarding them with your e-mails, even make them abusive.
Also when they send you a promotional e-mail just keep replying to them and don't stop. It just may work. Good Luck

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jim50gsd
, GB
Apr 19, 2016 9:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They advertise free shipping but after I placed my order they then added a postage charge so I cancelled my order on principle but they will not refund my money.

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Jacqueline Sharkey
Or, AU
Apr 27, 2011 1:19 am EDT

My order no 7153316 was placed on the 10th Jan 2011. According to FragranceX it left them on the 11th Jan 2011 and here we are on the 27th April 2011 and after several emails and two telephone calls where I have had to get up during the night to get the hours right to make contact with a person I still have no goods and they will not refund my money after several requests. I have now looked on the complaints board and there are so many complaints about this company I feel that something must be done and am looking at ways to contact the local tv company if only to help others not lose their money or goods. I paid via PAYPAL can they help me or can you advise me the way to go please my email is jackiesharkey@aol.com.au. Yours sincerely, Jackie.

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FLEITERL
Sydney Metro Area, AU
Apr 11, 2011 3:36 am EDT
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February 14th 2011
I ordered AND PAID FOR items from their website. THEY STILL HAVE NOT ARRIVED and FRAGRANCEX keep saying that if the parcel is returned to them they will refund my money. THIS IS NOT GOOD ENOUGH. THEY HAVE MY MONEY, I HAVE NOTHING. I WILL NEVER DO BUSINESS WITH THEM AGAIN, they treat their overseas customers like ### IDIOTS. Today is April 11th, 2011. SERIOUSLY NOT GOOD ENOUGH. NO TRACKING NUMBER? HOW CONVENIENT FOR THEM!

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Joey Roberts
Galena, US
Jul 28, 2010 10:42 pm EDT
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only made one order but they charged me for two, I have filed complaints with BBB and KANSAS AG, I want to incourage everyone ripped off by this company to report them to the local BBB, and you States Attorney Generals Office, and letsn shut them down, I have advised them of the K.S.A Law on theft, there is no differance from someone stealing and someone depriving me of my personal property, Theft, I called them and they gave me bogus/Fake names the company is a front, I want them investigated for possably funding terriorist.

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Reviewer83856
,
Dec 19, 2015 9:29 am EST

Hello I'm John Ewing and I made two purchases and haven't received them funds were withdrawn from my account before I lost my debit card for both purchases can you please mail my orders to me. Thank You Order# [protected] & [protected]

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Gabdel1
, MA
Jul 30, 2014 6:08 pm EDT

Ok, so as a follow up to this, and to be fair to the company, they did reply 24 hours within my recent email this time, and they processed my order, and delivered a tracking number of my package. I will see how things will go from here on, and maybe if their products are good, I will be ordering from them again.

Thank you.

FragranceX.com Customer Reviews Overview

FragranceX.com is an online retailer specializing in the sale of authentic designer perfumes, colognes, and beauty products. They offer a broad selection of fragrances from well-known brands and designers, catering to a diverse customer base seeking various scent profiles. The website provides a platform for shoppers to browse and purchase products at competitive prices. FragranceX.com also features a customer loyalty program and provides international shipping options to accommodate consumers worldwide.

FragranceX.com In-depth Review

In Summary: FragranceX.com presents itself as a comprehensive destination for fragrance enthusiasts, offering a user-friendly website with a vast selection of authentic products at competitive prices. Their commitment to customer service and a seamless shopping experience is evident, though some areas such as environmental considerations could be more transparent. Overall, the site provides a reliable and enjoyable shopping experience for those looking to purchase genuine fragrances online.

Website Usability and Design: The website is intuitively designed, making it easy for users to navigate and find the products they're looking for. The visual appeal is clean and sophisticated, which aligns well with the luxury products on offer. Mobile responsiveness is also well-implemented, ensuring a seamless shopping experience across various devices.

Product Selection and Variety: FragranceX.com boasts an impressive range of brands, from high-end to more affordable options. They also offer a good selection of niche fragrances, which is a plus for connoisseurs. Products are well-categorized, making it easy to browse by brand, gender, or type of fragrance.

Product Authenticity and Quality: The site guarantees the authenticity of its products, and customer feedback generally supports this claim. The quality of products received is consistently high, with many customers expressing satisfaction with their purchases.

Pricing and Value for Money: Prices on FragranceX.com are often lower than retail, and the site frequently offers discounts and deals. While there doesn't appear to be a membership or loyalty program, the value for money is still evident.

Customer Service Experience: The responsiveness to inquiries is commendable, with support channels including email, phone, and chat. Issues and complaints are typically resolved in a timely and satisfactory manner.

Shipping and Delivery: Shipping options and costs are clearly outlined, with free shipping available on certain orders. Packaging quality is high, protecting the products during transit. Delivery timeframes are reliable, with many customers reporting prompt deliveries.

Return and Refund Policy: The return policy is clear and straightforward, and the process for handling returns is efficient. Refunds are issued in a timely manner, which enhances the overall customer experience.

Payment Options: A variety of payment methods are accepted, including major credit cards and PayPal. Transactions are secure, with no prevalent issues regarding payment processing.

Customer Reviews and Testimonials: Customer reviews are readily available on the website, providing a balanced view of customer satisfaction. Both negative and positive feedback are represented, giving potential buyers a realistic expectation of the products and services.

Special Features and Promotions: FragranceX.com occasionally offers exclusive products and limited editions. Gift services such as wrapping and gift cards are available, and the site regularly features seasonal sales and promotional events.

Loyalty and Rewards Program: While the site does not seem to have a traditional loyalty or rewards program, the consistent value offered through discounts and promotions somewhat compensates for this.

Environmental and Ethical Considerations: Information on sustainability practices, cruelty-free options, and ethical sourcing policies is not prominently featured, which could be an area for improvement for the environmentally conscious shopper.

Industry Reputation and Credibility: FragranceX.com has a solid reputation in the industry, with a history of positive press coverage and customer reviews. However, specific business accreditations, certifications, or industry awards are not highlighted on the site.

Website Security and Privacy: The website employs robust data protection measures to ensure transaction security. The privacy policy is transparent, and user account security features are in place to protect customer information.

Overall User Experience: Pros include a wide selection of authentic fragrances, competitive pricing, and excellent customer service. The main con is the lack of information on environmental and ethical considerations. The site is highly recommended for those seeking a trustworthy source for purchasing fragrances, with a final verdict that reflects a positive user experience overall.

How to file a complaint about FragranceX.com?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with FragranceX.com in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with FragranceX.com.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Use the 'Desired Outcome' field to specify the resolution you are seeking from FragranceX.com.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against FragranceX.com on ComplaintsBoard.com.

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Contact FragranceX.com customer service

Phone numbers

1888 557 3738 +1 (718) 482-6970 More phone numbers

Website

www.fragrancex.com

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