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Florida Power & Light [FPL]
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Florida Power & Light [FPL]
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1.4 778 Reviews

Florida Power & Light [FPL] Complaints Summary

83 Resolved
694 Unresolved
Our verdict: With Florida Power & Light [FPL]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Florida Power & Light [FPL] reviews & complaints 778

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10:13 pm EDT

Florida Power & Light [FPL] utility costs

FPL is running a TV advertisement promoting the idea FPL is doing everything possible to keep their customer's utility bills low while newscasts say FPL has all intentions to raise costs to their customers over the next four years. I believe that is quintessentially the definition of false advertising.

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hadenoughinflorida
, US
Nov 29, 2016 2:43 pm EST
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Not only does this smack of false and misleading advertising, but I suspect that this rate increase is in retaliation for FPL losing out on their scam Amendment 1 campaign.

Addiitonally, the Florida Public Service Commission more often than not rules AGAINST the public and favors big utilities. It's time that voters find another way to receive electricity in Florida. Perhaps the State of Florida take over all of the power utilities... or perhaps price controls...or even open the door for more competition?

I'm all for the capitalist system, but why give us a dollar and change rate reduction here and there only to boost our rates by $7 per month in January, 2017?

In North Miami, the city was against FPL installing ugly line monster poles (about 2-3 feed wide and about 30 feet tall) all along 135th Street and FPL basically told the city "we don't care, we're doing what we want"... and they did!

In private enterprise, the costs incurred in producing a product is called the cost of doing business. FPL passes on EVERY cost to us if its significant, but one day they'll likely be sending us an itemized bill for pencils, paper clips, pens, staples and toilet paper! [I hope this doesn't give them any ideas!]

Years ago, I knew someone who made out their payment to "Florida Plunder and Loot" and the check cleared! In the early 60s FPL's motto was "Live Better electrically". We ALL got suckered in by that one...

Consider this: The more FPL invests in clean energy, the less they will have to spend for consumable fossil and other fuels to generate power. Eventually these costs will be amortized, and their profit margin per kilowatt hour will increase exponentially. Will we reap any of the benefits? Want to buy the Brooklyn Bridge?

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2:50 pm EDT

Florida Power & Light [FPL] their contractor asplundh tree ruined my 65 ft tall palms

May 24th 2016 the tree service came to trim trees and told me they were going to trim the 2 palms out front wich they have been doing for years and today they left 1 palm fron on each tree(so sad) they were pretty just 3 hours ago I took pictures before they started and after. They are stupid and should not be allowed to trim trees. My advice is that if they want to trim your trees chase them away because FPL will not accept responsibility or the tree company.
They need to be replaced because they were not in the way of any power lines

Florida Surgical Supply Co(property owner)
4500 S. Tamiami Tr
Sarasota, Florida 34231

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11:12 pm EDT

Florida Power & Light [FPL] payment method

FPL doesn't have a provision that would allow me to use Auto Pay by credit card. All the other companies I deal with on a monthly basis provide this service. Having auto payments come out of my checking account is not feasible since my balance varies from month to month. I am able to pay all my other monthly bills with just one payment to my credit card company each month because everybody else provides this service except FPL. I'm hoping that FPL will get up to speed soon so that I can pay my electric bill with Auto Pay using my credit card. If not, I'm seriously considering going off grid. I bet all solar companies have a provision for Auto Pay by credit card. I can't think of any other company out there that doesn't provide Auto Pay by credit card these days except FPL.

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Wine Is Good
Wine Is Good
, US
May 05, 2016 8:31 pm EDT

What one company provides has no bearing on another, and no two must do business the same way. Many do not offer credit card auto pay simply for the fact that the credit card fees charged to the business these days are ridiculous, and it is free to use the bank transfer. Plus, people always, always forget to change their card information in auto pay forms when their card expires, which causes a payment to be refused by the credit card, which causes you to get mad and blame the auto pay service.

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2:53 pm EDT

Florida Power & Light [FPL] online payment

After moving to Florida in September - I added my bank account to online FPL. I wanted to switch to another valid account that had funds on it later and every time I tried this, the payment was rejected due to "bank not found". After 6 months of this I got a letter from FPL stating that due to a "history" of nonpayment I could now only pay via money order or credit card with a $3.25 fee each month. I called the customer care number - no help at all. I wish I could give my business to someone else but I have no choice. Is this capitalism ?

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11:38 am EDT

Florida Power & Light [FPL] newly installed light pole (ir)

Today, your workers finished installing an IR pole which is on my property and facing my residence. First of all, I resent not being notified that this was being done on my property. Second of all, I am appalled at the monstrosity that has been erected facing my home! I was told that this was to be a center of communication for any problems involved in the area. No one notified me of this as I mentioned earlier. It is not only a hideous object, it also presents a hazard to my home. We are in a storm area. I dread the thought of a forthcoming hurricane to hit this pole, thus causing irreparable damage to my home and my family! I am therefore requesting that you relocate this IR somewhere else, especially not in an immediate area, as this one is, to private residences. Obviously, little thought was given to these consequences.
I have heard that FLP has been negligent in responding to other complaints. I hope this is not the issue with mine! I am requesting an immediate rely to this complaint. If not, I plan to protest this to my representative in the Florida Legislature and perhaps the media.
Rosemarie F. DeLuca
785 Pelican Bay Drive
Daytona Beach, FL 32119
[protected]@yahoo.com
[protected]

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W.Reeves
, US
Apr 16, 2016 9:12 am EDT

I believe the homeowner has a valid point. I made it a point to look at the IR (Infrared) electrical pole that is the point of contention (Please See Attached Photo Below). It is definitely an eyesore, and aesthetically displeasing to such a beautiful residential neighborhood. Although there are benefits from an electric power standpoint with the placement of IR poles (e.g., in cases of power outages), the literature would demonstrate a host of 'negative' variables associated with the placement of these poles in residential areas, and especially those close to homes (health; noise; home value depreciation; increased fire hazard particularly during storms; other). The homeowner(s) should have been notified of the IR pole placement, particularly in lieu that the pole reportedly backs up to her property. As a homeowner, I would expect to be notified of such activity, and any permanent changes to the area surrounding my home. My question, as are other homeowners in the area, is directed toward FPL. "How will you address the homeowners valid concerns FPL?" -J.D.L. (Homeowner)

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7:02 am EDT
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Florida Power & Light [FPL] energy services

That is shameful greed showing the FPL executives, again trying to increase electricity tariffs, No competition!, There are Monopoly, in southern Florida.
They try to spread publicity with arguments that their rates are low at the national level, but that is a lie, this misleading advertising goes against their actions in previous years when an average client paid in winter $ 78.00 is now paying $ 128.00, I invite you to compare prices with other energy distribution companies, such as Portland General Electric, and other companies that if they have lower prices than the FPL
What is the other charge in the invoice?

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6:44 pm EST

Florida Power & Light [FPL] raising deposit amount at will!

I enrolled in automatic bill pay when I opened the account because I was told that if I did not enroll, they would charge me a deposit of $331.00. Therefore, I enrolled in automatic bill pay and was still charged a deposit of $165.00. Well, I tolerated that because what choice did I have? Then six months into service, I asked for a payment extension, which FPL granted me, and which I paid on time. Well, right after paying for the payment on the extension, I received a notice telling me that because the payment was paid on an extension that I was going to now have to pay another deposit of an additional $165.00, bringing my total deposit to $330.00, the amount they wanted in the first place---and why? All because I asked for and was granted---by the way---a payment extension, which I did fulfill on time. What is going on at FPL? Are they so mean-spirited and greedy that they are determined to get people's money even when the people are good customers? I moved to Florida from Georgia where Georgia Power never treated me so badly. Of course, when I moved to Florida, many people told me that FPL was a mean-spirited, greedy, nasty utility company. I suppose the people were right!

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3:33 pm EST

Florida Power & Light [FPL] service

I have been a customer since June 2005. I have never missed a payment in 11 years. I was about to prepare a valentines dinner for my family and no power in home. I was away for a few days getting cardiac care @ Cleveland clinic n caring for my service dog . I am shocked to say the least. No phone account nothing from FPL. I thought they were a good company. I have automatic debit and plenty cash in the checking account. I am so saddened by their actions towards me and my health. My credit is stellar in the 800. Why would they do this. And not contact me.

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11:57 am EST

Florida Power & Light [FPL] blackouts

I have never had so many power outages, and it's always my grid, (the guy across the street never loses his power? What is wrong with FPL, if you need to fix this grid, do it, I have never had such terrible service, from a utility. I live in Sebastian, Fl. I must have two to three power outages during the year, and when I call to find out what caused this outage, they say it's their equipment, that caused the failure. I never get compensated for their negligence. Now I ask you again, what in hell is wrong with you guys? Why can't you get it right? If not fire this crew, and get someone who understands that this grid is not operating correctly, and fix the grid for once and all, this is a very frustrating situation. If there was another power company, I would be with them for sure.

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3:42 pm EST
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Florida Power & Light [FPL] out of code backyard light installed in my neighbors yard which is causing a light nuisance for my family.

My neighbor at 2212 SW 60 CT requested from FPL the installation of a backyard light. The light bulb used by FPL far exceeds the candlelight regulations as per Florida Code. Initially complaint # SR15-[protected] was filed with Dade County code enforcement agent Mr. Gilbert Rosales, phone [protected] and email [protected]@miamidade.gov. Mr Rosales came to my property located at 6060 SW 22 ST and after doing the tests agreed with my assertion. As per Mr. Rosales the person from FPL solving this situation is Mr. Jose Wong, an FPL Technical Assist. To say the least, nothing has been done by FPL. The only reason why a fine has not been levied against FPL is because the County has no jurisdiction over FPL nor the work they do. To me is absurd to think that they broke all regulation when they did my neighbors installation and can actually get away with it. Please help.

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9:28 am EST
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Florida Power & Light [FPL] unauthorized deposit requirement

I had filed bankruptcy and had to give up a real estate condo asset that had the fpl electric billing in my name to the trustee who in turn had fpl remove me from the account so he could pay the electric bill until sold. Well in turn fpl construed this bankruptcy to affect them and they closed out my primary residence account and made me pay a deposit of$275.00 to open a new account( #[protected]) to continue service. They were never listed in the bankruptcy filing as I always paid my bills on time. this is unfair and a great injustice to me as I am only on social security and need that money back

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Update by Thomas A Milano SR
Nov 06, 2015 9:31 am EST

Company to big and powerful to address a problem for them to respond to provide relief

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9:17 am EST

Florida Power & Light [FPL] fuel costs

My bill for November of 2013 showed a fuel cost as followes: Up to 1000kw 0.026330 Over 1000kw 0.036330 That was when cost of fuel was high My November of 2015 bill showed: Up to 1000kw 0.028020 Over 1000kw 0.038020 The current charges are more than they were two years ago. Fuel has drastically declined in cost. Why don't the fuel charges follow suit?

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4:30 pm EDT

Florida Power & Light [FPL] joke of all electric companies.

I have lived in three different states and this by far is the most ridiculous, difficult yet humorous electric company I have ever dealt with.You have to laugh because it's just sad. The whole deposit of 300.00...just to activate my electric unless you do epay, which when you do epay or electronic bank payments, the day you authorize them to make payments they wait four days after everybody else has withdrawn money to pay the bills from your account THE SAME day, but FPL waits till four days. Totally throwing off the balance in your account.Which eventually it will be in the negative and they will throw that 300 back on your bill. Not only that...but I've never dealt with an electric company that DOESN'T accept VISA the worlds largest card company and payment method! Really? lol so not only will they suspend your epay via bank, card, prepaid card or other method etc. now your forced to go to a AUTHORIZED payment center and pay with cash which to me is a little harsh, given the fact that I have made most of my payments on time in a years time with only two times being late, because they wanted to wait four days to withdraw the money.I keep my thermostat at 79 degrees and my bill is constantly 200+ dollars for a one bedroom apartment. Insane. Does anybody know a way that we can start a petition against them? I'm also filling a complaint with the Better business bureau. Fraudulent unsavory company. Good day :-)

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12:51 pm EDT

Florida Power & Light [FPL] stealing deposits

From July 2nd 2015 to August 4th 2015 33 days of service my bill was 200 $22.84 upon getting service with Fpl 2 years ago my deposit was two hundred and eighty - five dollars and one cent. I phoned FP&L on August 4th to have service disconnected that day they billed me for another month for 120 $4.89 for one day I asked them if they were building a month in advance or what because service was not supposed to be from August 5th 2015 to September 2015 because the service was disconnected on August for 2015 I inquire about my deposit and they claim that I owe them new charges of $120 for service for one day something really needs to be done about these people they are ripping people off for their deposit this is the second incident that I've had with Fpl ripping me off for my deposit and I would definitely like to take a class action suit against FP&L for ripping people off my sincerest thanks Nina Everett

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11:23 am EDT
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Florida Power & Light [FPL] bill increases

As a customer trying to make ends meet and a power company making every effort to derail me from making those ends meet I find it a spit to the face when you have to pay an increase on something you have no control over. For the amount of power I use which amounts to under $10.00 a month you would think that i would get deals or a break of some sort> Not with FPL not only do they not give a customer like my power saving self no deals but they found a way to raise the surcharge on my NON-FUEL portion on my bill. I called (hahaha) customer service to get the costumer resolution line and was told by a Ms. Finley that there was no existence of such a number. How strange I thought, , , , made no sense to me why that would be when but a few months prior there were and with several extensions. I found it hard to believe that I as a customer who doesn't feel the need to waste power when I'M not home, stay at a consistent far below average usage rate should have to (without explanation) pay an increase on a charge that in my case should be lowered. For $7.57 of power I use i have to pay nearly $50 just to get it to me? That crap is unacceptable so much so in fact I am going to post this weekly.

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10:32 am EDT
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Florida Power & Light [FPL] deposit ripoff

Tired of this monopoly by FPL. I was unfortunately to have a tenant that rig the electric meter on my property but we were able to get him and the police arrested him and charged him with a felony. I had to get a permit from an electrical engineer and a inspection from the city. Fortunately everything passed, now I have a new tenant and they are asking for $1000.00 deposit fee for a full year? Talked to a supervisor and everything and they are don't want to take it out. The electric bill was under the tenants name and they are going to court to pay for the electricity they stole but how I am liable for what a tenant did? If anyone has experience something similar that can advise me of what is the best steps to take. Thank you in advance.

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4:45 pm EDT

Florida Power & Light [FPL] deposit of security

I received a letter from FP and L telling me I will receive my deposit back. But, I had a to send the company at least (5) five pieces of documentation saying that I lived at the previous address. It's been two years! I HAD to leave my house of 24 years due to Bank of America screwing up my loan application... I was evicted.. (that's a whole other story)..
so, now FPL wants me to send them docs saying I lived there, prove that I am who I am, etc, etc. Otherwise, NO $$$$ for U
and if I don't send all this in w/i a certain amount of time I don't get the $300.00 deposit. whats up with that?
That's alot of $$.! I am on disability, and need that $$$. I couldn't get all my docs together in the alotted amount of time. now what happens?

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11:44 am EST

Florida Power & Light [FPL] liers

This is the worst and greedy company I have ever seen.

This company offers many ways to pay your electric bill. They wrote big size with the "free" word, but it is just a lie. This how it looks like in the website.
Fpl pay by phone is the easy way to pay your bill with any touch-tone phone using your bank account.

What are the benefits?

Convenience - you're provided with 24-hour access from any touch-tone phone
Saves time and money - you don't have to buy stamps, and you won't have to make any trips to the post office or an fpl payment facility
Quick - your payment posts to your account within minutes
Secure - you'll receive a confirmation number ensuring your payment has been received
Free - when using pay by phone, you won't incur any additional charges

Once you make the phone call they will tell you there is an additional charge of $3.25. I completely do not understand what is the free means by paying by phone?

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4:08 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Florida Power & Light [FPL] billing system

FPL has the worst billing system of any utility company in the country. On top of it they are third rate crooks. If you have multiple meters, their system will not accept ACH payment or credit card payment. You have to send a check. But they give you like 5 days to send the payment. So if you are traveling and get delayed, they charge a late fee. Their people are rude, rude, rude.

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11:41 am EST
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Florida Power & Light [FPL] billing

OK so we have a past due amount and have been granted and extension. Also we have set up a payment plan. However FPL cannot send an actual bill correctly with all this information. They say the email us but the only emails we ever get are when the bill is past due and then they are just email threats to shut off our power. It's also nice of FPL to have late charges on every bill I do pay on top of reconnection fees attached to every bill. This company is corrupt and disgusts me. I have no problem paying this bill if FPL could pull themselves together and figure out a way to NOT step all over the little people that make their company even survive. I can go without power so I'm not worried about it being shut off. I've been without power for over 9 months I was just trying to pay it off. FPL is making this so difficult. Worst company ever!

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GETOUTFAST
GETOUTFAST
Tampa, US
Nov 21, 2014 12:38 pm EST
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Maybe Duke energy be better? NOT

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Florida Power & Light [FPL] In-depth Review

Company Overview: Florida Power & Light (FPL) is a leading electric utility company serving millions of customers in Florida. With a strong presence in the state, FPL is committed to providing reliable and affordable electricity to its customers.

Services Offered: FPL offers a wide range of services to meet the diverse needs of its customers. From residential to commercial, FPL provides electricity to homes, businesses, and industries. They also offer services like energy audits and energy-saving tips to help customers reduce their energy consumption.

Pricing and Billing: FPL offers competitive pricing for its electricity services. The company provides transparent billing with detailed information about usage and charges. Customers can choose from various payment options, including online bill payment and automatic payment plans.

Customer Service: FPL is known for its excellent customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns. They offer multiple channels for customer support, including phone, email, and live chat.

Reliability and Outages: FPL is committed to providing reliable electricity service to its customers. The company invests in advanced infrastructure and technology to minimize outages and restore power quickly in case of disruptions. FPL also provides real-time outage updates and alerts to keep customers informed.

Environmental Initiatives: FPL is actively involved in environmental initiatives. The company is a leader in renewable energy and has made significant investments in solar and wind power. FPL is committed to reducing its carbon footprint and promoting sustainable practices.

Energy Efficiency Programs: FPL offers a range of energy efficiency programs to help customers save energy and reduce their electricity bills. These programs include rebates for energy-efficient appliances, home energy assessments, and tips for energy conservation.

Online Account Management: FPL provides a user-friendly online account management platform. Customers can easily access their account information, view and pay bills, track their energy usage, and manage their preferences. The online portal also offers personalized energy-saving recommendations.

Mobile App Experience: FPL's mobile app provides a convenient way for customers to manage their accounts on the go. The app allows users to pay bills, report outages, receive real-time updates, and access energy-saving tips. The app is intuitive and user-friendly, making it easy to navigate and use.

Community Involvement: FPL is actively involved in the communities it serves. The company supports various community initiatives, including education programs, environmental conservation projects, and charitable organizations. FPL's commitment to community involvement is commendable.

Overall Customer Satisfaction: Overall, FPL has a strong track record of customer satisfaction. The company's commitment to reliability, affordability, and customer service has earned them a loyal customer base. FPL's efforts in environmental sustainability and energy efficiency further contribute to customer satisfaction.

Pros and Cons:

  • Pros:
    • Reliable and affordable electricity service
    • Excellent customer service
    • Strong commitment to environmental initiatives
    • Wide range of energy efficiency programs
    • User-friendly online account management
    • Convenient mobile app experience
    • Active community involvement
  • Cons:
    • Pricing may be higher compared to some competitors
    • Occasional outages during severe weather conditions

Conclusion: Florida Power & Light (FPL) is a reliable and customer-focused electric utility company. With a wide range of services, competitive pricing, and excellent customer service, FPL ensures customer satisfaction. Their commitment to environmental initiatives and energy efficiency programs further sets them apart. Despite a few minor drawbacks, FPL remains a top choice for electricity services in Florida.

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