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Florida Power & Light [FPL]
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Florida Power & Light [FPL]
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1.4 778 Reviews

Florida Power & Light [FPL] Complaints Summary

83 Resolved
694 Unresolved
Our verdict: With Florida Power & Light [FPL]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Florida Power & Light [FPL] reviews & complaints 778

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6:22 pm EDT

Florida Power & Light [FPL] faculty unsafe transformer explosion

I am a valued resident at 101 NW 131 STREET Miami, FL. There is a great concern and problem that continuous happening in my neighborhood. Faulty transform in the last three days this week of August 24th to 27th. My neighbors and I witness an explosion of flashy silver, blue and green lights going up in the sky. A loud booming sound like a shot heard from a cannonball, honesty. Power flickered until no power at all in my household. My greatest concern is power surge or a possible fire traveling alone the lines to my house. Another, is the inconvenience and the many hours of interruption of service. Are we going to be credited for time loss of service? Spoilage of food, damaged equipment and medication that needs refrigeration. All I'm requesting is safe, clean usage of your equipment (transform) that is located directly in my backyard.
Bernard Romer
[protected]

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6:49 pm EDT
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Florida Power & Light [FPL] exposed electric wires - hurricane matthew damage not fixed

During Hurricane Matthew, a tree growing on a utility easement uprooted and blew over, breaking conduit lines and exposing electric wires feeding my home. We contacted FPL in December, a repairman came out and said it was too big for him to fix, but that he'd report it.

We tried to be patient due to the large scale damage, but by March, nothing had been done so we called back. Again, a repairman came out, said he'd submit it to the Planning department, again, nothing happened. We called again August 15. There was no record of the call in March, but they sent Ed Young, the troubleshooter, out on Ticket number 469. He also confirmed it was definitely an FPL problem and he would initiate getting it fixed. He even provided. His supervisors name, Bill Waiter.

On 8/25, I called again for an update and was told that ticket 469 was closed out with no pending action. I registered another request for service and was told I'd be contacted within 3 days because it concerned exposed wires and broken pipe conduit. Again, no contact. My bill continues to climb, which is what the March technician told me would happen as the wire eroded. Per FPL records, it is projected to be $455 this month.

We are now into the next hurricane season and cannot get FPL to do anything to fix this. Can you help?

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9:10 am EDT

Florida Power & Light [FPL] unreliable service

I have the same complaint as many others seem to have. Frequent oitages that seem to be due to poorly maintained infrastructure. I to have lost the electronics in my appliances from the surges. I installed a whole home surge device bit due to the frequency of the surges I have to replace the device twice a year as they will only take so many hits before becoming inaffective at a cost of $250.00 each time. When you have a monoply on a necessary service it tends to breed complacency with focus on corporate bottom line only. Power is out again today and managment is probably meeting to discuss how they can justify a rate hike as my freezer is defrosting and refrigerated food is warming.

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3:57 pm EDT
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Florida Power & Light [FPL] rotten top and bottom pole with transformer - 2 years reporting multiple visits no action

Pole is on the SW corner of property. I have reported it for 2 years. FPL 3 times AT&T Bellsouth and have come 2 times each claimed to schedule replacement. Pole is completely rotted out at base and top. Only power lines are holding up. Pole has Transformer on it and transmission lines. This pole is a danger to life and property. FPL equipment is the Danger. Pole leaning over 4' and getting worse. Last AT&T rep took pics of completely rotted out base and 4-5 foot lean from phone lines. 6month ago. Just followed up and response was:

From: DE LA CUESTA, RICARDO C [mailto:[protected]@att.com]
Sent: Wednesday, August 23, 2017 4:33 PM
To: Giovanni Calzadilla
Cc: NUNEZ, CARLOS M
Subject: Re: Bad pole request - From March 2017 Please advise on status

This pole was reported to our construction department and I have no other information at this time. I will forward you email to them and request an update.
Sent from my iPhone

On Aug 23, 2017, at 3:54 PM, Giovanni Calzadilla wrote:
Ricardo,
Please advise on the status of this rotten pole replacement. It’s been 2 years since my initial report. To AT&T and FPL.
6 Months since report to you. This pole is a danger to life and property.
Home Owner
Giovanni Calzadilla
7000 SW 13th ST
Pembroke Pines FL, 33023

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12:05 pm EDT
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Florida Power & Light [FPL] unethical behavior - someone else using my address to open an account and they let it happen!

I will start off by saying, I have been an FPL customer for years over various locations and never had any egregious incidents thus far. I have been at my current location for over a year (Connected 7/2016) set up on auto-bill pay and have never missed a payment or had an issue.
HOWEVER, on 8/22/2017 I receive an email from FPL saying that my account is being 'CLOSED' due to "Florida Power & Light has received an application for electric service from a new customer at..." AT MY ADDRESS. I live in a community of numerous units and is operated by a property management company in Jupiter and I also have a lease agreement with the community until June of 2018!
I call FPL "Customer Service" and get some poorly skilled, apathetic guy named Andrew (#[protected] - if that is really a real ID# that he gave me) and this guy tells me that he can open a ticket but it will most likely be closed and that there is nothing he can do. Couldn't of had a worse experience with this guy! Seriously like Comcast-level poor customer service.
The next day I get the email saying my account is 'closed' and that the ticket that "Andrew" open was still pending.
Honestly, how can a company open an account for someone else when someone is already currently residing at said location? I get it that someone could make an error with an address and its just a typo but wouldn't you think FPL would take the responsibility to make sure that someone doesn't already live at the address?The biggest issue is their poor customer service.

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1:27 pm EDT

Florida Power & Light [FPL] electric service - electric surge/spikes/low voltage, are cooking appliances and electronics equipment

I have lost over 4 major appliances and electronics because of the constant power surges/spike/ low voltage, when the power returns. On 8/19/17, there was a power surge that fired the board on my two (2) year old electric stove, the stove still works but you can't tell what temp the oven is set at. Last month is was are TV, spike fried the mother board it cost $300. The month early (four) 4 Comcast converter boxes, prior to that the compressor on the HVAC unit. In January, a two (2) month old printer. This is an ongoing problem with FPL and they need to be held accountable. I want to be paid back for my losses and a battery backup installed on my service.

FPL Account# [protected]
JOSEPH AMATO/ ROBERT HICKEN
1604 E CYPRESS POINT DR
VENICE, FL 34293
[protected]

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8:37 pm EDT

Florida Power & Light [FPL] appliance breakage due to continuous power outages!

I feel a nervous breakdown coming on very soon due to the continuous, nerve wrecking and endless Power Outages that are taking place in my home since November 2016! We have lost over 10 major appliances and electronics because of the constant power surges when the power returns!
We are retired, on a minimal fixed income and cannot continue to spend thousand of dollars repairing and replacing---because of FPL's negligence to inspect and fix their equipment.
Over eight power outages in the last week! What will break next? This is no way to live- in constant fear of the next outage and appliance getting FRIED!
What a nightmare! Can FPL do something? What is going on with these constant outages?
Who must I contact next, since no one we've contacted has been able to help...
María & Antonio Gutierrez
11002 Phoenix Way
Naples, Fl. 34119
[protected]@yahoo.com
[protected]

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11:40 am EDT
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Florida Power & Light [FPL] poor level of service & erroneous information from customer service representatives

Dear FPL Representative,

I am writing to you because I am extremely upset over the treatment and poor level of service that your company gave to my parents. My parents who have been valued FPL customers for years had their power turned off at their new home without consideration to their prior payment history.
My parent’s electric account was closed due to non-payment and I need to bring to your attention the series of events that occurred and request that you reevaluate the escalation process within your company for emergencies. In addition, you’ll be note that I received conflicting information from your customer service representatives which further delayed my ability to assist my parents and have their electric power restored as soon as possible.

My parents (Mr. & Mrs. Juan Oliva) moved to 226 Camden J West Palm Beach Florida 33417 and opened a new account with your company on 7/11/17. My parents paid the required deposit of $130 and subsequently went on vacation from 7/25/17 – 8/14/17 to attend their granddaughter’s wedding in NY. Upon returning to their home on 8/14/17 at approximately 7:20 PM they were met with no electricity, a sweltering hot apartment and an unbearable stench in their apartment due to all the meat in their refrigerator rotting and blood from the freezer oozing out onto the floor.
My parents are both in their 80’s and do not have access to the internet. They called me immediately and asked me to call your company and find out why their power had been turned off.

The following is the sequence of events that occurred when I contacted your company:
• At 7:30 PM I called [protected] and explained to your representative what had happened. According to the representative, my parent’s power had been turned off due to non-payment on their account # [protected].
o When I asked the representative why their deposit wasn’t used towards payment of their bill he explained that the deposit of $130 would be held in their account for 23 months and if payment was made timely during the next 23 months that money would be refunded. He said a bill had been sent to my parents advising them that payment was due on their account by 7/22, with a subsequent past due statement being sent to them on 7/31. He said that if I paid the balance on their account of $114.37 their power would be restored within a timeframe of a few minutes up to 4 hours. I immediately made a payment over the phone for $117.62 which included a convenience fee of $3.25.
• Two hours later I called my parents for an update and was informed that their power was still off. At this time my mom who has COPD was not feeling well and was out of breath. I called your 1-800 number once again (it was now 9:30 PM) and spoke to another representative.
o This representative told me that according to your system she could see that I had made a payment of $114.37 however, the payment was showing as a credit on my parent’s account. She further stated that their account had been closed and that I needed to go online and submit a request to open a new account.
o I informed her that my mother was elderly and needed electricity to use a breathing machine for her COPD. I further explained to your representative that because of my mother’s condition I considered it an emergency and that I needed to speak to a Supervisor or Manager to escalate this issue and have my parent’s power turned back on immediately.
o She said that there were neither Supervisors nor Managers on duty and that there was no one she could contact that could assist me. She said she could leave a message for a Supervisor to call me back at 8 AM when the office reopened. I reiterated to the representative several times that this was a medical emergency, that I had already paid the balance due on the account, that my parents are elderly and sick, had been customers for years with an excellent payment record and that I needed to speak to someone immediately with the authority to restart my parent’s power.
o The representative repeatedly said she was sorry but that there was no one to escalate this issue to.

I hung up and went online and submitted a request for a new account for my parents. At the same time I also submitted a power outage request for my parent’s address in hopes that I could get this issue resolved overnight.
My parents finally had their power restored around midnight. According to my parents, the truck driver was unable to restart their service until he installed a new meter on their home.
• Since I had been conflicting information the night before I once again called your company on 8/15/17 at 8:30AM to ensure my parent’s account was accurate and up to date. I explained to the representative what had transpired the night before and she confirmed that my parent’s initial account had been closed. She said FPL had processed the request I submitted the night before for a new account and that my parent’s new account is # [protected].
o She further stated that the old account shows a check request being reviewed by your organization in the amount of $63.33. She said that once approved, the check would be mailed and refunded to my parents.
o She said that payment for a new deposit in the amount of $177 was due within 10 days. I asked her if she could transfer the credit of $63.33 to the new account. The representative tried to apply the payment to the new account but was unable to on your system. I informed the representative that I needed to ensure there would be no further issues with my parent’s account and I made a payment over the phone for $180.25 which included a $3.25 convenience fee.

Taking into consideration that your company is a monopoly in the West Palm Beach area and that there are so many elderly residents I am surprised that your shut off policy is so swift and severe. As I stated several times above, my parents previously had an account with your company and always paid timely. Since you require that a social security number be provided when a new account is opened you can easily confirm this. I would have expected that that their previous payment history would have given them a few additional grace days and this would have eliminated the nightmarish conditions that my parents returned to in their apartment.

I would like you to review both of my parent’s accounts and ensure that the amounts billed were accurate. It seems quite unlikely that they spent over $181 ($114.37 phone payment + $130 advance deposit -$63.33 check amount being reviewed by your company) when they only lived in their new apartment for 2 weeks before departing for vacation. In addition, I am requesting that given the poor level of service provided by FPL that you give my parents a credit on their account that will cover the cost of restocking their refrigerator. As an elderly couple that relies on social security and a small pension to pay their bills this unexpected expense is a burden.

I am also enclosing a copy of their travel itinerary so you can confirm that my parents were out of state and therefore did not receive a bill or a shut off notice from your company. I await your response on this issue ASAP.

Sincerely,
Maria Oliva

Southwest Itinerary Shown Below
From: "Southwest Airlines"
Date: March 31, 2017 at 10:43:34 AM EDT
To: [protected]@aol.com
Subject: Ticketless Travel Passenger Itinerary
Reply-To: "Southwest Airlines"
Juan Francisco Oliva is taking off soon!

My Account | View My Itinerary Online

Check In Online

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Upcoming Travel Plans for Juan Francisco Oliva

You’re receiving this e-mail at the request of the purchaser, Passenger, or individual responsible for making the travel arrangements below. This is a one-time communication, and you will not receive further e-mails from Southwest Airlines without your consent.

AIR Itinerary

AIR Confirmation: NF9GGN

Passenger(s)

OLIVA/JUAN FRANCISCO

OLIVA/EUFEMIA

Date Flight Departure/Arrival

Tue Jul 25 1118 Depart WEST PALM BEACH, FL (PBI) on Southwest Airlines at 11:20 AM
Arrive in LONG ISLAND/ISLIP, NY (ISP) at 02:00 PM
Travel Time 2 hrs 40 mins

Mon Aug 14 1691 Depart LONG ISLAND/ISLIP, NY (ISP) on Southwest Airlines at 03:55 PM
Arrive in WEST PALM BEACH, FL (PBI) at 06:40 PM
Travel Time 2 hrs 45 mins

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Read full review of Florida Power & Light [FPL]
Update by Maria Oliva
Aug 16, 2017 11:41 am EDT

I am writing to you because I am extremely upset over the treatment and poor level of service that your company gave to my parents. My parents who have been valued FPL customers for years had their power turned off at their new home without consideration to their prior payment history. My parent’s electric account was closed due to non-payment and I need to bring to your attention the series of events that occurred and request that you reevaluate the escalation process within your company for emergencies. In addition, you’ll be note that I received conflicting information from your customer service representatives which further delayed my ability to assist my parents and have their electric power restored as soon as possible.

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3:04 pm EDT

Florida Power & Light [FPL] power outage

Power outage: the power has been off for over 3 hours and was told it will not be resolved until 5 hours past. I have 2 toddlers And so this power outage really affected our day. No form of any air or anything and you could imagine how it is with kids. It would be nice if they were able to resolve this problem within 2 hours or less but that's not the case. I hope FPL makes it right with some sort of compensation or something to rectify the situation. I am not the happy customer. Too bad FPL don't have another light Electric Company to be in competition with.

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3:29 pm EDT
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Florida Power & Light [FPL] constant brownouts

The amount of brown outs that occur are ridiculous. Little rain storms cause them constantly and consecutively. I am experiencing them right now which, I guess, is why I am finally submitting a complaint. There were 5 in a row. Just when cable boxes, computers, etc. back up, there goes another one. Absolutely frustrating. I can only surmise that FPL does not have the proper equipment to effectively deal with the weather in Florida. I can understand a power outage with a big storm from time to time but daily occurrences from little storms are pathetic.

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Leftwing mentalillness
, US
Aug 07, 2023 12:07 pm EDT
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Nothing has changed thy cut back power so much that the A/C never reaches temp and runs continuously. I thought I could solve this problem by removing my 3 ton unit and replacing it with a 5 ton unit well it's not happening the 5 ton will not even satisfy the temp. This is done to make your appliances work harder run longer because of the power cut and cost you double on your bill. When the power is not cut back the 5 ton unit will bring the house down into the 50s.

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fplcustomer
Boynton Beach, US
Jul 01, 2021 8:30 pm EDT

Yes, they fried my home based equipment.

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12:11 pm EDT

Florida Power & Light [FPL] bill pay

I signed up for automatic bill pay last month and it was my understanding that it wouldn't start until I paid my balance. So I paid my balance. 2 days later they took it out again which caused us to bounce checks and live off credit cards for 2 weeks. I called as soon as I found out and asked for my $370 back but she had an answer for everything and told me that it would be two weeks before I could have my money back. This has cost us almost as much as I paid in overdraft fees etc. because they took out the exact amount that I had paid, it is my understanding that it wouldn't start until there was a 0 balance. If I had thought for even a second that they would take it out, I never would have signed up.

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7:49 am EDT

Florida Power & Light [FPL] light bill

By mistake I made a payment online through the FPL website when I called to stop the payment the person sounded like a robot and kept on telling me that they could not stop the payment that I would have to call my bank and have them stop the payment that is ridiculous they should be able to stop it on their end. I am retired I don't make much money and I'm going to have to pay additional fees with this payment does not go through.fpl does not have any feelings towards their customers all they want to do is just charge them more and more and more money they are crooks and they are getting away with this all the time I hate FPL I wish we had another choice for a light bill carrier. I have never missed a payment or have ever been late they should help their customers out but they don't they don't give a [censor] about their customers they treat their customers like a piece of garbage.

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12:50 pm EDT

Florida Power & Light [FPL] I have been trying to speak to a customer service rep for 2 days

I received my bill and it says there is a past due balance of $61.40. I have a cancelled check showing that I paid the full amount of $110.58. It cleared my bank on the 22nd of June. I have spent 2 days trying to speak to a "real" person about this. Your pre-recorded messages gives no options to explain the problem. I am truly frustrated. It s3eems impossible that all customer service representatives have been busy for 48 hours. Please contact me about this problem as soon as possible. If I am not home please leave a number that can be answered by something other than your automated answering service.

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cce52
, US
Jul 21, 2017 4:13 pm EDT

Be aware that there is a scam about a fake balance and they want you to give a credit card number over the phone to charge the balance plus the disconnection fee until the investigation is complete. Never give a credit card number over the phone to anybody. If there is a real balance, pay it online at fpl.com

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4:02 pm EDT

Florida Power & Light [FPL] frequent outages in my area

I've been a valued customer for over 10yeqts now and Florida power and light are the most insensitive non concerning agency I have ever dealt with if there was another light company I wouldn't have any dealings with them . The area I live in is always having outages and there is always hours if not days to get services restored there's never a credit offered towards the account for the inconvenience or to replace food . I feel an investigation needs to be done management is rude and inconsiderate I've never had these issues with any other agency for other utilities they like since there the only company to to provide electricity they can treat the customers how ever they want my daughter has asthma and needs to take breathing treatments every 2 hours my power has been out since 3 and was scheduled for reconnection at 4:30 now that had been extended to 9:15 pm is still not a guarantee that is beyond ridiculous I'm so over it and it's always in my area I have loved ones that live 3 miles away and they never lose power FPL said due to the storm when the storm lasted less than 10 mins if your equipment can't hold up for 10 mins maybe they should invest in some better equipment

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3:09 pm EDT
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Florida Power & Light [FPL] overcharging customers, paying for a day twice, every month for many years

When I really looked my bill over I noticed we are all being charged for a day each month twice.in may statement date is from april 24 2017 to may 24 2017, previous bill statement date is may 24 2017 to june 26 2017. When I contacted fpl over this she said at time of smart meter reading which takes place @ 12:00am which on every device I have changes the day to next day, {if @ 11:59pm july 3 2017 then when clock strikes 12:00am day is july 4 2017 so over all of 25 yrs I have been here fpl has been ripping everyone off} my alarm clock, security system, it is another day, I will not stop complaining till something is done, if it ever comes to light that fpl has been over charging all of us they will be working for nothing for a long time. I am hopeful to get another logical answer, please help all of us customers, as I see it this could be a large law suite.

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Marco A P
, US
Sep 24, 2022 4:24 pm EDT

FPL acts as a Financial Institution and forgets its mission as an Electrical Utility. The only ones affected are the insignificant power users that need to pay the unreasonable compounding billing charges.

My bill is 95% accumulated Late Charges and 5% power consumption.

Is there any institution, government agency or ombudsmen service that can assist the power user. Can a monopoly be bitten?

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Jessi Vas
hialeah, US
Aug 18, 2022 12:36 pm EDT

I have been paying the same for 2 months, it only goes down one to two cents.

call since we're going on a trip at home and they say that's what they read. They are authorized thieves.

They keep me on the line waiting for a supervisor for more than 45 minutes.

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Dr. Darius
Bradenton, US
Jul 13, 2022 8:26 pm EDT

My electric bill was suddenly over twice it's usual amount. From $88 to $258, When I called I was told that due to increasing temperature, use of energy usually increase.

When I scrutinized the bill I noted that $140 was non electric charge. They doubled my bill charging for infrastructure and delivery and lieing that it was due to increased outside temperature.

Clearly they are stealing money by padding the bill and I seem to have no recourse.

They're a bunch of crooks.

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8:02 am EDT
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Florida Power & Light [FPL] dangling power lines & frayed connections

I had called on 6/23/2017 & 6/29/2017 about dangling power lines on my property. As of today I have not heard from FPL. I need to have someone come out here to repair these lines, as this can be dangerous. My address is 4451 Royal Palm Beach Blvd, West Palm Beach 33411. I can be reached at [protected]. Your cooperation would be greatly appreciated.

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1:37 pm EDT

Florida Power & Light [FPL] erroneous conversion to email billing

Today I received the following email:
"Hello Edward Wolff,
Welcome to FPL Email Bill®.

Your security is our priority.
Learn more
Worry-free bill payments Sign up for FPL Automatic Bill Pay and your bank account will be automatically debited to pay your bill each month.
Enroll today

You’ll now enjoy the convenience of having your FPL bill emailed directly to you. And, friendly payment reminders will help ensure you don’t miss a payment. In fact, with a simple click, you can pay your bill online within seconds..."

It was sent by:
[protected]@ecc.fpl.com

I clicked the reply button and sent the following reply:
"FPL:

I do not want email billing. My wife does not use email and if I am away your bill will never be paid.

E. Wolff"

My reply bounced as undeliverable.

Please do not change me from U.S.Postal Service billing.

E. Wolff

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7:11 am EDT
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Florida Power & Light [FPL] disconnected service, $15, 000 fine and won't reconnect, until $10 000 is paid!! outrageous!

Hi FPL disconnected my Senior parents electricity yesterday and stated that they found that their meter was tampered with to save electricity. My parents had no idea of what they were talking about, FPL has no proof of who did this but they still disconnect service and leave two old people without electricity! I've tried and tried to reconnect service but they wont unless we pay upfront $10, 000.00, this is outrageous and should be illegal. My parents have a licensed family daycare with about 9 kids, and they didn't care about turning off the power on them, I had to run and get a generator to power the entire house so that the business can run and the a/c could work. This is my parents only income and without power they lose everything. How can you just blame someone for this and cut their power without notice, they claim this happened 5+ years ago, and we have no idea what they are talking about! We did not touch that meter, maybe one of their new FPL employees did this just for fun! Or maybe he wanted to practice on our house and now we have to pay the consequences! That is not right or Fair! FPL is the worst company in the world and I am going to spend every penny I have suing them! They treat you like a criminal and don't take responsibility for anything, since they are the only monopoly here in miami they do what they want!

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1:07 pm EDT

Florida Power & Light [FPL] disregard for personal property

An FPL truck used our personal property as ingress to a site they did work on.
2501 NE 135th street, north miami, fl 33181. There are 2 other "common lanes" in our 20 townhome complex that are designed for public ingress and egress. If you look at the property lines, we clearly own the property which they not only violated but took down a large part of a Ming Tree that we have been nurturing for over 20 years and was valued at $5, 000 at that level of maturity. See attached photos. I know accidents happen, but this not that. I can't tell you how raped my husband and feel. This occurred 6/23/17 during the daytime as we found the limbs on the ground that evening. This was so unnecessary and destructive I hope there will be some followup to rectify this.
Thank you.

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9:36 am EDT

Florida Power & Light [FPL] cesta que vie trust — double dipping

FPL is a criminal entity, that double dips payments by billing a persons electronic service for payment, receives the payment and attempt to collect a second fee, The extortion is by FPL turning off service, when notice was recieved by the statement with recorded numbers of the payment, also on the bill that is sent to the person it reads right on the envelope, ELECTRONIC SERVICE REQUESTED, FRAUD, EXTORTION, Robbery, I demand this notice is sent to the FBI for a FEDERAL ARREST WARRANT. I am Kenneth Bottone
4921 wedgewood way apt 205, west palm beach florida, 33417.

You were warned to not attempt to send false statements to me, you were ordered to send all CUSIP numbers that you attempt to place through their SEC accounts, you are under arrest

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Florida Power & Light [FPL] In-depth Review

Company Overview: Florida Power & Light (FPL) is a leading electric utility company serving millions of customers in Florida. With a strong presence in the state, FPL is committed to providing reliable and affordable electricity to its customers.

Services Offered: FPL offers a wide range of services to meet the diverse needs of its customers. From residential to commercial, FPL provides electricity to homes, businesses, and industries. They also offer services like energy audits and energy-saving tips to help customers reduce their energy consumption.

Pricing and Billing: FPL offers competitive pricing for its electricity services. The company provides transparent billing with detailed information about usage and charges. Customers can choose from various payment options, including online bill payment and automatic payment plans.

Customer Service: FPL is known for its excellent customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns. They offer multiple channels for customer support, including phone, email, and live chat.

Reliability and Outages: FPL is committed to providing reliable electricity service to its customers. The company invests in advanced infrastructure and technology to minimize outages and restore power quickly in case of disruptions. FPL also provides real-time outage updates and alerts to keep customers informed.

Environmental Initiatives: FPL is actively involved in environmental initiatives. The company is a leader in renewable energy and has made significant investments in solar and wind power. FPL is committed to reducing its carbon footprint and promoting sustainable practices.

Energy Efficiency Programs: FPL offers a range of energy efficiency programs to help customers save energy and reduce their electricity bills. These programs include rebates for energy-efficient appliances, home energy assessments, and tips for energy conservation.

Online Account Management: FPL provides a user-friendly online account management platform. Customers can easily access their account information, view and pay bills, track their energy usage, and manage their preferences. The online portal also offers personalized energy-saving recommendations.

Mobile App Experience: FPL's mobile app provides a convenient way for customers to manage their accounts on the go. The app allows users to pay bills, report outages, receive real-time updates, and access energy-saving tips. The app is intuitive and user-friendly, making it easy to navigate and use.

Community Involvement: FPL is actively involved in the communities it serves. The company supports various community initiatives, including education programs, environmental conservation projects, and charitable organizations. FPL's commitment to community involvement is commendable.

Overall Customer Satisfaction: Overall, FPL has a strong track record of customer satisfaction. The company's commitment to reliability, affordability, and customer service has earned them a loyal customer base. FPL's efforts in environmental sustainability and energy efficiency further contribute to customer satisfaction.

Pros and Cons:

  • Pros:
    • Reliable and affordable electricity service
    • Excellent customer service
    • Strong commitment to environmental initiatives
    • Wide range of energy efficiency programs
    • User-friendly online account management
    • Convenient mobile app experience
    • Active community involvement
  • Cons:
    • Pricing may be higher compared to some competitors
    • Occasional outages during severe weather conditions

Conclusion: Florida Power & Light (FPL) is a reliable and customer-focused electric utility company. With a wide range of services, competitive pricing, and excellent customer service, FPL ensures customer satisfaction. Their commitment to environmental initiatives and energy efficiency programs further sets them apart. Despite a few minor drawbacks, FPL remains a top choice for electricity services in Florida.

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