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Fox Rental Car / Scam charges

1 United States Review updated:
Contact information:

I needed to rent a car for 4 days to drive from San Diego to Los Angeles. My mom and I looked online and booked a car at Fox Rental Car by the San Diego Airport, because it was only going to be around $70. I got to Fox Rental and they didn't have the reservation. Fine- no prob, we'll start over. So the guy, Luis, who was very helpful, booked me another car and got everything arranged. He asked for my card to put the deposit down and all was good. I took off in a super fun Jeep Wrangler. When I brought the vehicle back to the lot, they were really busy and had a looooong line. Some guy at the counter said that anyone who was dropping off a vehicle could just give the keys to the parking lot attendant. So I walked outside and he asked if I had gotten into any accidents etc; and I said no. He didn't go look at the Jeep but said I was good to go anyways. Easy enough- right? I tell the man that I want to pay the total on my debit card instead of my credit card. Luis (the same man who initially helped me) said that they system was down but he could write down my card number. Fine- whatever. About an hour later I find out that I may be going to Phoenix after this trip instead of going home to Minnesota. So I call the rental place and ask them to put the total on my credit card instead of my debit card. No problem- all taken care of. The next day I get a call form Visa Fraud Protection or something like that asking me about 2 recent transactions totaling $484 on my account from Fox Rental Cars and some other place. I was like WTF- no I don't approve them. I pull out my laptop and see that Fox not only charged my Capital One credit card in the amount of $373.48, they also charged my debit card for $279!!! I have no idea what the F is going on and immediately cancel my debit card and try contacting Fox. Of course the 800 number gives me a local number and their message board is too full to receive any more messages. I began a claim dispute yesterday so hopefully it'll get taken car of asap. But when I was trying to find the local number for Fox, I ran across a ton a customer complaints regarding this particular location. So I thought I'd add my own and save somebody else a headache...

Ol
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  • Om
      1st of May, 2009
    0 Votes

    I needed to rent a car for 4 days to drive from San Diego to Los Angeles. My mom and I looked online and booked a car at Fox Rental Car by the San Diego Airport, because it was only going to be around $70. I got to Fox Rental and they didn't have the reservation. Fine- no prob, we'll start over. So the guy, Luis, who was very helpful, booked me another car and got everything arranged. He asked for my card to put the deposit down and all was good. I took off in a super fun Jeep Wrangler. When I brought the vehicle back to the lot, they were really busy and had a looooong line. Some guy at the counter said that anyone who was dropping off a vehicle could just give the keys to the parking lot attendant. So I walked outside and he asked if I had gotten into any accidents etc; and I said no. He didn't go look at the Jeep but said I was good to go anyways. Easy enough- right? I tell the man that I want to pay the total on my debit card instead of my credit card. Luis (the same man who initially helped me) said that they system was down but he could write down my card number. Fine- whatever. About an hour later I find out that I may be going to Phoenix after this trip instead of going home to Minnesota. So I call the rental place and ask them to put the total on my credit card instead of my debit card. No problem- all taken care of. The next day I get a call form Visa Fraud Protection or something like that asking me about 2 recent transactions totaling $484 on my account from Fox Rental Cars and some other place. I was like WTF- no I don't approve them. I pull out my laptop and see that Fox not only charged my Capital One credit card in the amount of $373.48, they also charged my debit card for $279!!! I have no idea what the F is going on and immediately cancel my debit card and try contacting Fox. Of course the 800 number gives me a local number and their message board is too full to receive any more messages. I began a claim dispute yesterday so hopefully it'll get taken car of asap. But when I was trying to find the local number for Fox, I ran across a ton a customer complaints regarding this particular location. So I thought I'd add my own and save somebody else a headache...

  • Lg
      16th of Dec, 2011
    0 Votes
    Fox Rental Car - Awful Customer Service
    Fox Rental Car
    United States

    Scam on the rental policy! I asked several times before renting what my final charge would be. They flat out lied. Charged much more than the original paperwork showed. Seedy business, seedy employees. Do not rent here! Buyer Beware!

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