auto renewal
Hello Team,
I want to off the auto-renewal of account I am using.
I tried to do with My subscription option but it is unavailable yo change from on to Off.
I request the team to help me out with this else I need to take some serious action which personally I do not want to do.
Assist me to Off the auto-renewal system.
Kindly help me with that else give me the option to delete the account.
Very rude representative
They need to train their customer service more! I contacted Fotolia and received nothing but rudeness. Their rep showed total disrespect towards me and was really unfriendly. I asked her name but she refused to tell and then I told her that I wanted to speak with their manager or Fotolia owner but she also refused to tell me their contact details.
I don't know her name, but that lady rep was super nasty and I was disgusted to hear her voice and rude tone.
People like she should not be allowed to work with customers!
Just stay away from them
These thieves from Fotolia stole my money! I gave them my card details when I signed up and later they made some extra charges and stole over $300 from me! When I contacted Fotolia and demanded a full refund they said they had no idea what was I talking about. I can get all the necessary proofs from my bank that Fotolia took my money and that was made without my permission! This is a bad way to do business and I will sue them if I don't get my money back! Horrible, just stay away from them!
Is Fotolia legit?
Fotolia earns 91% level of Trustworthiness
Perfect Trust Endorsement: Fotolia achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Fotolia. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Fotolia's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Fotolia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for Fotolia have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Fotolia and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Fotolia has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Fotolia protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Credits Disappeared
I'm a graphic designer. I purchase "credits" to buy stock photography as needed. I went to the fotolia.com site the other day, and my credits had disappeared. After contacting fotolia via their online contact form, I was informed my credits had expired. Expired? After several days over one year? I was not warned that my credits would expire when I bought them. I was not warned via email or any other form that my credits were expiring. As a designer, I buy a lot of stock photography from many different sources. It is not other microphotography sites' policy that credits expire after only a year. I have to conclude that fotolia is a scam company, and will take your money if you leave it in their hands. It goes without saying I would never use them again. I also note that fotolia.com is not on the list of stock image sites recommended in "Graphic Design USA" magazine (March 2012). I am appalled reading the way contributors have been treated with deleted accounts, deleted photographs, and stolen earnings. fotolia.com should be brought to justice via lawsuit...they laugh at us on their way to the bank with their stolen profits.
istock and dreamstime do it too, as do many others - it's a common way of making money for nothing
Fraud and misrepresentation!
Hello! After one year of using Fotolia, my account suddenly blocked and unfortunately my all files are disappeared, I don't have access to my files, I can't use my account, sale, and upload content. I don't see any other links on the site. Fotolia did not write me any explanation about it... I tried to contact them via email, I queried Fotolia support, I...
Read full review of Fotolia and 10 commentsFotolia Blocked Account
Need Help Please! Fotolia invited me to sale my images on Fotolia and after 3 months Fotolia blocked my account, took my all earning, BUT they continue to sale my images, without my permission they kept my images online and funniest thing is that I was receiving every day many emails "Photograph Sold". I send and send and send again emails to support to...
Read full review of Fotolia and 2 commentsFraud
I was a contributor with fotolia and recently had my account blocked for no reason whatsoever. All emails and phone calls to seek an explanation have been ignored. This is a company that treats its contributors appalingly and any attempt to highlight grievances or complaints on their forum leads to an immediate ban.
I heard about fotolia from lulu self-publishing.
So I went on their site to find something for a book cover. But I find their rules about the use of images not clear, not specific, and not thorough enough. I couldn't trust this company based on this and I so I didn't bother.
Why am I not surprised that they have unhappy contributors?
Fotolia can block/delete your account, but continues to sell your images.
Same problem here, its been 3 months they did not transfer my earnings, blocked my account and do not reply. They say there is an issue with my account, but what exactly I dont know for 3 months already.
Fotolia is a scam, this is what I can tell, they grew big with the help of contributors like us and now started to fraud.
i bet you had a airport sign in your images
Overview of Fotolia complaint handling
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Fotolia contacts
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Fotolia phone numbers+1 (800) 685-4171+1 (800) 685-4171Click up if you have successfully reached Fotolia by calling +1 (800) 685-4171 phone number 0 0 users reported that they have successfully reached Fotolia by calling +1 (800) 685-4171 phone number Click up if you have UNsuccessfully reached Fotolia by calling +1 (800) 685-4171 phone number 0 0 users reported that they have UNsuccessfully reached Fotolia by calling +1 (800) 685-4171 phone number+44 80 0917 0886+44 80 0917 0886Click up if you have successfully reached Fotolia by calling +44 80 0917 0886 phone number 0 0 users reported that they have successfully reached Fotolia by calling +44 80 0917 0886 phone number Click up if you have UNsuccessfully reached Fotolia by calling +44 80 0917 0886 phone number 1 1 users reported that they have UNsuccessfully reached Fotolia by calling +44 80 0917 0886 phone number
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Fotolia emailscopyright@fotolia.com100%Confidence score: 100%Support
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Fotolia headquarters345 Park Ave., San Jose, California, 95110, United States
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Fotolia social media
Recent comments about Fotolia company
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